PROFILE:

• Twenty - six years of IBM mainframe with z/OS, MVS, VM and OS/390 environments utilizing mainframe technologies/subsystems TSO, ISPF, JCL/JES2/3, SDSF, RACF, MQ Message Broker Network Interface and development tools, languages and structured SDLC including versioning packages Endevor, Panvalet and TFS
• Effective communications and presentation skills
• Ten years of development, testing and support with COBOL, DB2, CICS, SORTs, SAS, JCL and Utilities
• Ten years of data validation creating/scrubbing/de-identification of data and creating artifacts of testing results
• Six years of Object Oriented development in Agile environments with (Visual Studio, VB.NET and ASP.NET) with MS SQL Server 2008 back end databases leveraging SOAP to develop Agile SOA functionalities
• Production Support/Tier I, II, III and Help Desk experience across multiple industries utilizing various problem ticketing tools: Changeman, Infoman, Remedy, HP Service Center and ServiceNow and scheduling software: Tivoli Workload Scheduler (TWS)/OPC, CA-7, CA-11, Control-M, Autosys, UC4 and Quartz to create/modify production schedules and Security: RACF, zSecure and Active Directory in multiplex and distributed systems
• Perform incident management, root cause analysis, WLM (Workload Management), optimization and break/fix resolution
• Maintain availability/operability of virtual tape, EMC and DASD storage including IBM utilities DFSMS/DFHMS
• Knowledge of Structured Techniques for Large Databases using industry standard best practices in analysis, modeling and defining table structures and attendant stored procedures requirements with keen understanding of the data relationships within those structures
• Expertise in Quality Assurance (QA) and Control (QC) in Implementing and enforcing QA procedures and policies as part of multiple Change Management teams. Contributing to the development of new/revised QA models to include roles and responsibilities of all process players and stakeholders. Disaster Recovery planning.
• Optimizing VSAM data structures as relates to file definition, storage and performance.
• Manual Testing: Unit, System, Regression and Integration
• Consistent Business Process Management and Improvement and integration: Reducing incidents of chronically failing jobs by addressing resource needs and scheduling conflicts proactively
• Requirements gathering through interviews, observation of current manual processes and definition of legislative and business requirements into functional specifications
• Four years of Architectural Design and Drafting

TECHNICAL SKILLS:

Software/Hardware: COBOLI/II, MVS/JCL, VSAM, CICS, DB2, IBM Utilities, TSO/ISPF, DF/SORT, SDSF, ENDEVOR, Intertest, CONTROL - M, TWS/OPC, CA-11, CA-7, CA-1, FILE-AID, TCP/IP, FTP, NDM, XPEDITER/XCHANGE, PANVALET, BDT, SMTP, OMEGAMON, CHANGEMAN, HP Service Center, SecureFX/CRT, DOORS, RACF, Lotus Notes, REMEDY, UML, VB and ASP .NET and SQL Server 200X, CyberFusion, SPUFI/QMF, FINALIST and IBM Rational Developer z, Oracle SQL Developer, MS Office Some DYL280, SAS, ASSEMBLER, C, FORTRAN, REXX execs, CLISTs, FDR, INFOMAN, EZTrieve, UNIX, WebSphere, JAVA, Oracle PL/SQL, Quartz, XML, Cron, Jira, Apache/SUN servers and IMS. CBT courses in Leadership, ABAP/SAP, VMware, ITIL/SOA/Agile, Crystal Reports and XML IBM 30xx, 43xx, 3900, 900 Series, z800/Shark OS/390 all with z/OS, IBM PCs and compatibles

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

Enterprise Security/Engineer/Admin

Responsibilities:

• Utilize Lotus-based system to fulfill external customer requests for access to PHEAA systems
• Use TSO /ISPF/JCL to issue RACF command line and batch jobs to create/delete user id’s, groups etc.
• Address user password/access issues
• Active Directory/Peoplesoft interface to on board and terminate accounts

Confidential, Harrisburg, PA

Mainframe Developer/Admin

Responsibilities:

• Write and test COBOL/DB2 programs and enhancements in a mainframe Teradata environment for military dental claims/billing
• Strengthen security across all test DB2 environments via Endevor package administration and RACF changes
• Write SPUFI SELECTs, SORTs to create test data
• Write COBOL programs to create CSV files and SFTP to LAN drives
• Track tasks in RTC (Rational Team Concert)
• Write JCL to execute job streams and implement in ESP scheduling package z/OS IBM mainframe, w/some IMS DB, Teradata storage, ESP job scheduling, SharePoint intranet knowledge documentation and MS Office

Confidential, Camp Hill, PA

IT Infrastructure Analyst

Responsibilities:

• Monitor SARA queue (developed in house) for access requests for resources
• Use web based tool, (SAM) for Active Directory distributed
• Utilize RACF to grant/remove accesses, create/add users/groups in multi-Sysplex z/OS mainframe environment zSecure, w/some IMS DB, Teradata storage, ESP job scheduling, SharePoint intranet knowledge documentation and MS Office

Confidential, Brooklyn, NY

TWS Scheduler/Programmer

Responsibilities:

• Monitor ServiceNow queue for schedule change requests across distributed and mainframe multi-Sysplex z/OS environments
• Respond to ServiceNow requests via in Tivoli Workload Scheduler (TWS) product
• Monitor development/QA jobs error queues
• Restart processes via CA-11 z/OS IBM mainframe, SharePoint intranet knowledge documentation and MS Office

Confidential, Reading, PA

Mainframe Computer Operator

Responsibilities:

• Monitor/Address issues related to:
• OS390 Mainframe environment via SDSF, issue MVS commands to start/stop initiators/printers
• Restart processes via CA-11 from documentation or developer escalation
• Distributed Control-M schedule errors/restarts
• VMware vSphere console for shutdown issues and server recycle
• Tivoli Integrated Portal automated storage manager jobs and
• BMC Footprints for opening/updating/closing tickets
• Monitor Sailpoint/Tableu dashboards for system alerts/health checks

Confidential, Bellevue, WA

EDT Operations Support

Responsibilities:

• Provide technical support for Electronic Data Transfers systems in
• Address Autosys/TWS schedule issues for IBM Mainframe DB2 (Connect:Direct) and UNIX FTP/SFTP jobs/scripts
• Utilize FTP/SFTP/Connect:Direct/NDM nodes/network interfaces, JCL, TWS/OPC scheduler RACF and PGP encryption tool
• MS Office

Confidential, Camp Hill, PA

Java Batch Scheduler

Responsibilities:

• Monitor nightly batch schedules of Java Spring batch jobs in Oracle PL/SQL environment
• Use XML, Quartz Scheduler and Cron expressions for schedule changes
• Use Jira defect tracking tool for versioning reporting and MS Office suite for reporting and communications
• Batch healthcare claims processing for Healthcare exchange of state of Washington

Confidential, Woodlawn, MD

Web Programmer

Responsibilities:

• Code and test web pages in ASP.NET, VB and C#.NET using Visual Studio 2012
• Maintain versioning with Team Foundation Server z/OS IBM mainframe, SharePoint intranet knowledge documentation and MS Office

Confidential, Woodlawn, MD

Mainframe Operations/TWS Scheduler/Programmer

Responsibilities:

• Operations production schedules (TWS) monitoring and issue resolution in multi-Sysplex z/OS mainframe environment
• Maintain multi-Vendor Virtual Tape Management Systems, EMC and IBM DASD resources z/OS IBM mainframe, SharePoint intranet knowledge documentation and MS Office
• Confidential, Woodlawn, MD, Sr. Systems Programmer/IT Specialist
• Created, tested and implemented web pages/windows forms in ASP.NET with HTML/VB.NET code using SQL Server 2008 databases, stored procedures for inserting, updating and deleting rows including page to track releases by WebSphere cell
• Code enhancements and maintenance to CLIST/REXX menu driven, in house Migration tool (CIRF)
• Migrate web applications to Unix, Linux, Solaris and z/OS servers and configure same
• Write and test SYNCSORT/COBOL adhoc programs to produce reports per user request
• Extensive JCL, CLIST, REXX and IBM utilities, DB2 Modules/Plans/Packages Binds
• CyberFusion needed PDS libraries and members to appropriate systems
• UNIX in mainframe and WebSphere Admin Console to set cluster/cell values and RACF permissions for WebSphere7 web applications implementations with JDBC, DB2 SQL Server and Oracle database connectors
• Convert, code and test Assembler/ COBOL module/s
• Generate work flow schedule via TWS z/OS IBM mainframe, SharePoint intranet knowledge documentation and MS Office

Confidential

Production Support

Responsibilities:

• Monitor/address IRS batch production systems in UNISYS mainframe environment via SDSF, OMEGAMON monitoring tools
• Root Cause Analysis and TWS/Control-M schedule modifications and WLM cycle set up and restart processing
• Document problem tickets in HP Service Center
• Unisys mainframe, SharePoint intranet knowledge documentation and MS Office

Confidential, Washington D.C

Operations Analyst/Scheduler

Responsibilities:

• Monitor daily production cycles in UC4 mainframe scheduling environment
• Address/troubleshoot applications and/or scheduler (WLM) issues
• Create/modify/close trouble tickets
• Provide status and/or escalation to all stakeholders with MS Office

Confidential, Woodlawn, MD

Sr. Systems Programmer/ IT Specialist

Responsibilities:

• Created Action Items database and web page application in .NET environment with ASP.NET and VB.NET front-end and SQL Server back-end including SQL stored procedures for inserting, updating and deleting rows in accordance with process automation and workload management of custom built developer request system for release related tasks
• Coordinated change management for weekly production application releases activities
• Generated automation requirements between HP Service Center (CAPRS) and DIET/CMRCB release processes
• Performed analysis to create UML models optimizing change configuration candidate processes for automation utilizing ITIL, SOA and Cloud Computing principals

Confidential, Woodlawn, MD

Sr. Systems Analyst Leader

Responsibilities:

• Performed requirements and functional specifications analysis as tasked, creating test suites
• Provided Manual, Unit, Integration, Regression and System testing of the Medicare Advantage (Part-D prescription drug benefit) system in a multi-platform environment utilizing COBOL/JCL/DB2/Java/MQ.
• Tested JAVA Web based front-end of integrated Beneficiary Claims system with co-contractor Northrup Grumman on their MBD (Medicare Beneficiary Database) resolving encountered issues through back end research on its DB2 tables
• Worked with developers and other functional areas to modify and implement solutions
• Wrote SPUFI, QMF and BMC Utility/DB2 SQL queries for data research and test evidence documentation
• Utilized Lotus Notes/Doors for email, problem tickets, Action Item updates and Project information
• Mentored new testers and provided off hours support as needed. Handled monthly batch reports execution

Confidential, Hanover, MD

Programmer Analyst

Responsibilities:

• Coded and tested enhancements to online CICS programs for the Purchase and Inventory Control System (ADPICS) and Accounting/Reporting System (R*STARS). INTERTEST to step through and debug CICS code
• Coded Cobol II host programs with embedded SQL execution blocks accessing DB2 tables and stored procedures
• Coded JCL/PROCs for new development as well as needed changes in support of nightly batch production cycles
• Provided 24-hour coverage support for same on a rotating basis
• Met with functional testing personnel in support of systems and other testing efforts
• Participated in weekly status meetings with other technical team members z/OS IBM mainframe, SharePoint intranet knowledge documentation MS Office

Confidential, Towson, MD

Programmer Analyst II/Production Support

Responsibilities:

• Quickly and accurately resolved batch abends for 11 clients in 6 data centers nationwide processing health care claims
• Advise data centers using TWS on schedule variances/resolutions
• Documented all problems and resolutions in VMS environment ticket tracking system
• Coded and tested Cobol II program enhancements on the fly using Endevor to maintain version control
• Participated in follow up QA sessions for changes verifying conformity to outlined SDLC standards
• Produced weekly status reports using Microsoft Office productivity suite
• Processed cartridge tape backups in mainframe environment, responded to operator console alerts, un/loading cartridges and packed tapes for offsite delivery

Confidential, NY

Technical Operations Consultant

Responsibilities:

• Supervised three technical operations analysts in resolving batch production failures in a mainframe MVS TSO/ISPF environment within limited batch time window ensuring CICS and DB2 online systems on time availability
• Created and modified batch and Autosys/TWS/OPC schedules to resolve conflicts and process efficiently
• Maintained storage availability for DASD and tape storage
• Documented and maintained problem tickets/logs and knowledge databases

Confidential, Jersey City, NJ

Production Scheduling Consultant

Responsibilities:

• Created/modified/tested production jobs schedules optimization and applications in the production environment WLM: TWS/OPC/CA-11 and Autosys
• Set up future date environments using Xpediter/Xchange to support Y2K testing
• Maintained Procedures, JCL and Y2K Load libraries
• Started CICS regions and DB2 subsystems for testing/production environments enabling/disabling CICS/DB2 resources

Confidential, NY

Programming Instructor

Responsibilities:

• Taught Fundamental Data Processing and Programming Concepts (1st of 6 courses)
• Taught Command Level CICS (4th of 6 courses)
• Administered and graded tests and assignments and student lab environments

ATT, Piscataway, NJ

Programmer/Production Services Analyst

Responsibilities:

• Wrote and tested COBOL programs, SYNCSORT/DFSORT and needed JCL to produce Sales Compensation/Reconciliation reports based on user requirements
• Provided production support of batch mainframe processes with mainframe and Teradata storage
• Produced outage tickets with detailed documentation of job failures and resolutions in ticket tracking system

Confidential, Jersey City, NJ

Technical Operations Consultant

Responsibilities:

• Resolved batch production job failures to meet batch deadlines and documented same via VM
• Coded and tested resolutions to COBOL, JCL, FTP, BDT and NDM transmissions parameters as needed
• Modified production batch schedules as needed via WLM: TWS/OPC (CA-11, CA-7)
• Monitored system performance using SDSF and OMEGAMON
• Varied DASD on or offline to meet usage needs
• Added tape storage by scratching eligible volumes
• Terminated contending DB2 utilities. Used UNIX job scheduling system Autosys for some job schedules

Confidential, NY

Production Control Configuration Analyst

Responsibilities:

• Modified and tested SAS and COBOL programs to track problematic batch jobs
• Isolated chronic job failures and offered permanent solutions to developers
• Optimized VSAM cluster definitions
• Reviewed DASD and tape storage usage by scratching tapes and adding DASD as needed
• Conducted daily meetings addressing previous night's failures assigning problem ownership
• Updated problem tickets/logs in INFOMAN

Confidential, NY

SWAT Analyst

Responsibilities:

• As a SWAT (System Wide Action Team) analyst, supported all batch production processes to meet online windows in cooperation with data center operations personnel using WLM: OPC/TWS (CA-11 and CA-7; scheduling software) and technical troubleshooting acumen
• Corrected and tested resolution of batch process abnormal terminations including JCL overrides to stored procedures, tracking and resolving transmission issues, allocating GDG and VSAM files on the fly using IBM utilities and creating backup VSAM files prior to data alterations facilitating process through put
• Address resource access issues through RACF and ACF2 permissions definitions
• Opened/updated/resolved problem tickets to document outages and resolutions using INFOMAN ticketing
• Execute MFX canned SAS reports on demand

Confidential, Somerset, NJ

Programmer

Responsibilities:

• Installed, standardized and maintained vendor OMNI 401K record keeping package (Dyatron)
• Created disaster recovery procedures for major VSAM files
• Coded and tested ad-hoc and specifications based programs to create reports addressing user requirements via COBOL, DYL280 and EZTrieve
• Provided 24-hour on-call support for nightly batch processes and created IRS tax tapes (reel) with BLP (Bypass Label Processing)