SUMMARY:

• Lead the development, test teams and business resources within the banking, healthcare and life insurance industries on large scale, high risk and strategic client - facing projects.
• Ensured all projects were delivered with the highest quality and accuracy to the quality expected and project objectives within Risk Framework and PMO deliverables.
• Received Platinum and Silver Global Recognition Awards for demonstrating a high level of commitment throughout projects, attention to detail and ability to ensure projects were implemented on-time despite resource issues and time constraints.
• Proven resiliency in software quality management by ensuring the project timelines are met or exceeded on multiple large-scale, critical or complex projects to Production Release.
• Ability to negotiate achievable commitments from project stakeholders, provide escalation solutions that allow projects to Move-On to a smooth production implementation.
• Provide on-ongoing comprehensive approaches to teams to ensure focus and getting the team back on track to project deliverables and time schedules, improving IT agility, maintaining quality focus and to help reduce budget overages.

SKILLS & ABILITIES:

Advanced user of: MS Project, Excel, PowerPoint, Word, Visio, Google Docs, HP Quality Center, Mingle, JIRA, Clarity, SharePoint, Discovery, Nexus, Multiple back-end and Middleware systems. Custom healthcare solutions software, Multiple Life Insurance Systems, Custom Data Analytics program, and survey tool Qualtrics™. SLDC processes including Agile, Lean and waterfall.

EXPERIENCE:

Sr. Project Manager

Confidential

Responsibilities:

• Create project deliverables, schedules and documentation for over 20 IT internal and external programs/interfaces with cross-function project teams on complex client project implementations. Participate in delivery assurance reviews to ensure adherence to project management policies and procedures, risk management and Enterprise Technology Solutions standards for Production code promotion.
• Collaborate with business analysts, developers and technical staff to define project requirements and specifications. Analyze and define business operations requirements and create high level testing requirements, use cases and determine systems specifications. to achieve business goals. Create systems diagrams and workflows based upon system analysis and testing outcomes to achieve business goals.
• Provide project updates, escalation, renegotiating deadlines, timely mitigation and setting project stakeholder expectations when change and unanticipated problems arise.
• Ensure assigned deliverables are moving forward on deliverables when timelines have not been met or deliverables are missed. Provide comprehensive approaches to teams to ensure focus, and getting the team back on track.
• Perform ongoing review of project status and provide project risk analysis. Recommend and implement risk mitigation solutions, obtain approval and implement accordingly.
• Work in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project. Partner with the business and operations to develop transition plans based upon testing outcomes.
• Complete production deployment documentation including the Hour-by Hour Plan and ensure implementation goes as planned with the least disruption to the client and manage Post Production Warranty period.
• Develop and automate reports to analyze daily production transactions to improve client experience. Review daily client correspondence and operations transaction processing are accurate, reducing manual invention and Production Support calls.

Project Manager

Confidential, Newton, MA

Responsibilities:

• Provided oversight of project initiatives and acted as primary liaison to internal and external partners. Ensured Statement of Work was well defined, delivered on-time, on-budget and within scope. Provided revenue projections to Senior Management and created invoices to client.
• Created custom research surveys based upon client requirements using Qualtrics™. Managed network survey projects of multiple clients, including survey generation, completion and communications to customer deadlines. Triaged complex solutions and provide quick turn-around to clients on issues.
• Transformed raw data results into client facing presentations using a combination of manual analysis and software to present to senior client stakeholders.
• Provided high-quality, concise and insightful market analysis deliverables designed for key decision-makers by preparing executive presentations using data manipulation, extracting data, creating formulas and graphs with Excel.
• Assisted with the development of new software features, including insight into functionality, design and testing reducing business risk. Developed sustainable, reproducible and efficient processes for repeatable client engagements and reduced risk of client facing errors or missed deliverables.

Project Test Manager

Confidential

Responsibilities:

• Directed the work of technical teams, lines of business (LOBs) and test teams to articulate project goals and scope, deliverables and project milestones were in-line with the Project Confidential and business transformation strategy.
• Ensured testing budget was managed within 3% variance.
• Prepared the WBS and installed shared accountability for achieving project milestones and resolving conflicts within a matrixed environment.
• Motivated and mentored matrix staff members to foster use of QA Managements tools, methodologies and leverage automated solutions.
• Worked with engineers and testers to ensure functional, GUI/UI and regression testing was automated to eliminate redundancies, increase quality production release and a better user/customer experience.
• Analyzed business requirements, conducted gap analysis and estimated project test scope within each sprint/iteration.
• Developed high-level test scope, maintained Quality Center deliverables and provided test reporting to senior management.
• Conducted Risk Assessment for PMO office to ensure approvals were obtained for project implementation.
• Alleviated risk by providing appropriate mitigation strategies found during testing which assured projects could enter their scheduled integrated production release events. Participated in Dress Rehearsal, Disaster Recovery and other mandated business continuity testing to ensure the integrity, availability and improved performance of critical banking Production systems.
• Assessed business implications for each application within the LOB infrastructure to ensure each project phase was monitored, meet deadlines, standards and cost targets reducing complexity and improving performance. Ensured updates to Scope, Budget, Risk and Integrated deliverables reflected progress and covered all business requirements/scope.

QA Program Manager

Confidential, Boston, MA

Responsibilities:

• Worked closely with the business functional areas and technical teams in defining system impacts, project priorities, scope, approach, requirements and timing deliverables. Reported risks and issues and expedited resolution.
• Led cross-functional project teams through all phases of the project SDLC including requirements and scope definition, project plan, development, design, build, functional and automated testing, training, cutover and project implementation.
• Facilitated status meetings, prepared status reports and provided testing updates to senior level project stakeholders.
• Ensured detailed business requirements, test scenarios and test cases developed accurately reflected the projects testing efforts to prepare for Production Implementation.
• Led the Finance Cross BU Subcommittee to gather Audit and Compliance requirements. Ensured Audit Control Reports and test cases thoroughly covered all requirements. Provided project stakeholders with proper control documentation by creating and utilizing automated test tools for Key Fields Validation to ensure data migration integrity for corporate auditing.
• Excelled in providing test coordination across multiple business units, internal and external teams to meet the project goals and implantation dates. Managed Cross BU testing milestones with project stakeholders at multiple levels, including those external to the company to ensure all business units received relevant and accurate updates.

QA Program Manager

Confidential, Quincy, MA

Responsibilities:

• Responsible for ensuring established and implemented Project Management Controls such as Communications Management, Performance Measurements, Change Control, Issue/Risk Management and Quality Control were adhered to.
• Ensured detailed business requirements, testing strategies and test cases were quality focused and accurately reflected the project’s testing efforts and established project deadlines. Proactively scheduled and supported the testing activities to ensure successful projection deployment.
• Provided final approval for QA deliverables for the Program Wide Testing Strategy which ensured the testing approach, acceptance methods, data, escalation process and reporting requirements were quality focused to meet aggressive project goals.
• Facilitated business re-process meetings to ensure processes were captured and documented accurately. Gathered business process flows and scenarios to reflect the business needs of the project. Prepared executive summary package and presented the new business processes and workflows for LOBs sign off.
• Facilitated internal and external meetings and prepared status reports to ensure project tasks were completed on-time to established project deadlines. Provided project updates in core team project meetings to senior project stakeholders.

QA Manager

Confidential, Boston, MA

Responsibilities:

• Responsible for and tracked the daily testing activities for a team of QA Engineers and BSA's to ensure the testing of a web-based, care management platform software product line met customer driven deadlines deployment and implementation schedules. Lead daily Scrum meeting and addressed any impediments for the days tasks and assessed progress.
• Implemented the use of formal Ambiguity Presentations to both technical and business audiences to prevent schedule slippages and/or missed requirements. Ensured the discussions were documented for the Technical Implementation Engineers with clarity to promote a seamless client user experience and user interface outcomes.
• Standardized the approach for QA methods and procedures utilized in the testing and verification for the CareAdvance product releases including creating workflows and documentation for implementing customized projects in Quality Center.
• Analyzed complex client environments and ensure test plans maximized functionality and business requirements to eliminate negative impact to clients’ daily business functions. Directed team on defect tracking and resolution
• Ensured each client initiates was clearly defined for Statement of Work and was delivered on-time, on-budget, and within-scope.

Sr. Test Lead

Confidential, Quincy, MA

Responsibilities:

• Implemented standard QA methods and procedures utilized in the testing and verification of a major claims product release within a newly developed, centralized QA team.
• Created test documentation, test planning strategies and facilitated Ambiguity
• Reviews with both technical and business management to obtain sign-off.
• Drove standards and procedures for project reporting and documentation.
• Facilitated the use standard testing documentation, test planning strategies and defect management tools.
• Created business use cases procedures and presented to business stakeholders.
• Ensured End-user desktop level procedures were captured and translated into requirements for functional test plans and test cases.

Test Lead

Confidential, Boston, MA

Responsibilities:

• Facilitated the use of standard testing documentation, test planning strategies and defect management tools including the successful implementation of HP Quality Center corporate-wide.
• Managed matrix staff to coordinate all testing efforts. Prepared Dashboard Reports and produced QA reporting decks for project stakeholders.
• Ensured the migration of 3 products on an out dated system to an HP mainframe was completed according to business specifications and requirements ensuring data and required fields were thoroughly documented and accurately tested.
• Selected to participate in on-site travel to business partner departments to ensure test scenarios and test cases thoroughly tested the business needs, requirements and workflows. Collaborated with LOB project stakeholders to ensure use cases were developed that thoroughly tested business processes to continue improved performance for software upgrades/releases.
• Mitigated project scope changes, ensured deadlines were tracked and managed appropriately. Escalated issues, concerns or deadline impacts to project management.
• Gathered business process flows and scenarios to reflect the business needs of the project. Prepared Visio diagrams to support the new business processes and presented to LOBs for sign off. Facilitated business re-process meetings to ensure all processes were captured and documented accurately.
• Prepared and analyzed defect reports utilizing various databases and Excel for product release assessment.
• Provided reporting support to Senior Management for defect analysis and product management performance metrics.
• Implemented the use of standard testing documentation, test planning strategies and defect management tools including the successful implementation of HP Quality Center corporate-wide.
• Managed matrix staff to coordinate all testing efforts. Prepared Dashboard Reports and produced QA reporting decks for project stakeholders.
• Tested and selected database report writing tool and facilitated weekly meetings to ensure project implementation and problem resolution met timelines.