Project Manager Resume East Syracuse, NY - Hire IT People

SUMMARY:

Solutions - focused telecommunications business analyst with 16+ years of experience monitoring and enhancing order flow and client support processes. Talented project manager with proven accomplishments directing procedural improvements and performance metrics for industry leaders. Highly skilled Confidential information technology (IT) data analysis and the optimization of workflows. Exceptional communicator who effectively translates technical information to stakeholders and delivers high quality service to clients.

CORE COMPETENCIES:

Business Analysis

Information Technology Systems

Client Relationship Development

Program Management

C-Level Communications

Solutions Advice

Data Management

Team Leadership & Training

Contract Negotiations

Opportunity Identification t Service Delivery

Performance Metrics

Issue Resolution

Data Analysis

Regulatory Compliance

TECHNICAL SKILLS:

Windows & Mac Operating Systems

Visual Basic

Web GUI

Microsoft Office

EDI SQL

PORT PS

Siebel

CSG

SharePoint

Java

XML

HTML

Wireless Networks

DOCSIS

Server Configuration

Modems

Routers

Network Protocols

EXPERIENCE:

Confidential, East Syracuse, NY

Project Manager

Responsibilities:

Generates metrics that collect critical data across multiple departments and operating teams.
Achieved a promotion to manage non-IT projects after demonstrating professionalism and expertise in data management.
Developed and redesigned reason codes for subscriber data and bandwidth demands, positively transforming how data is extracted and used.
Selected to deliver data, reports, and recommendations to C-Level executives.

Confidential, Herndon, VA

Senior Business Systems Analyst

Responsibilities:

Monitored tickets and resolutions.
Verified and evaluated data to produce recommendations for management teams.
Reduced the error rate of rejected orders with the implementation of system improvements.

Confidential, Oakton, VA

Order Specialist

Responsibilities:

Managed local number portability and orders for a federal agency with over 30,000 users nationwide, including processing orders, managing customer service records (CSRs), and adding client phone lines.
Created the standard operating procedures (SOPs) for the placement of United States Courts Directory Listings, improving the capacity of users to effectively process requests.
Migrated over 600 customer sites to an upgraded Cisco Unified Communication Management solution that improved the ability of teams to collaborate and communicate.

Confidential, Herndon, VA

Directory Services Manager

Responsibilities:

Defined and implemented strategic changes to the directory functions for Confidential .
Evaluated the order flow process, established new SOPs, and monitored system performance.
Identified a gap in commercial listings methodology, resulting in improved cleanup processes for the business teams.

Confidential, Sterling, VA

Project Analyst

Responsibilities:

Monitored installation and service for InfiniteComputerSolutions better known as (ICS) customers.
Fostered relationships with account managers to implement recommendations based on enhanced metrics, new products, and data analysis.
Compiled data and disseminated results to stakeholders.
Successfully achieved a turn-up success rate of 99% for complete installations.
Attained an accuracy level of 100% in delivering complete activation reports to trading partners.
Enhanced the training process by evaluating employee work performance and recommending improvements to resolve gaps.

Confidential, Dulles, VA

Senior Auditor, Operations and Quality Assurance

Responsibilities:

Oversaw audits of quality assurance data to optimize fare calculations for domestic and international markets.
Analyzed market trends and delivered coded data to the government filing system (GFS).
Achieved a performance rating of 99.5% for calculations and pricing, demonstrating exceptional accuracy and resulting in awards for excellent service.
Consistently exceeded deadlines for compiling data to the GFS and outward to global carriers.

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Project Manager Resume

East Syracuse, NY

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