| ENGAGEMENT SNAPSHOT |
| Confidential - Manager of IFS Infra and Field Services eCommerce Deployment Services
- Responsible for managing the ecommerce deployment services team of 9 employees. My key responsibilities include:
- Infrastructure deployment in production environment JBOSS migration, server refresh, new server addition, code release, capacity enhancement on existing servers, holiday readiness
- Represent IFS eCommerce in enterprise operations cadence
- IFS eCommerce resource planning
- Leadership collaboration with other managers, directors and senior leadership
Confidential |
| . - QCoE Release Coordinator Merchandising LoB Sept '13 Oct '14
- Code deployment of TIBCO Master Data Management, Oracle Retail and Tradestone in non-production and production environments
- Successful production deployments using governance model developed to support large projects and programs
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| Oracle ATGProgram Manager/Associate Director E-Commerce Omni Channel |
- Delivered a current state analysis and developed a business, technology and organizational change management strategy for the Oracle ATG implementation program of Kohl's omni-channel business unit. Lead the program with the budget up to 100M.My key responsibilities include:
- Worked with Kohls Ecommerce Retail eCommerce to enhance the existing conceptual architecture, propose the new alternatives in the areas of security, performance, scalability and better usage of OOTB features of ATG
- Facilitated design reviews and code reviews from the architectural point of view
- Ensured the technical quality of project deliverables
- Oversee the management of IT projects in the Oracle ATG replatform program
- Led the technical design and quality team responsible for Kohl's brands/products
- Established processes, infrastructure and training to ensure Kohl's brands meet customer expectations related to technical design, construction, fit, color match, quality, safety and regulatory compliance
- Oversaw development of product specifications and testing protocols tech packs
- Established fit standards and specifications ensuring they remain in line with Kohl's customer expectations
- Oversaw development of a vendor scorecard/qualification program
- Oversaw development of safety and regulatory programs to ensure compliance with Kohl's standards
- Evaluated the new frameworks, tools for the better usage in the project
- Communicated the issues in the project in timely manner with architects, product managers, programmanagement team, QCoE, Service Delivery andoffshore team from Cognizant, Professional Access and Wipro
- Contributed to the development of reusable components and the eCommerce practice
- Led SOX audit for the entire program.
- Managed e-Commerce Operations Team
- Communicated with Kohl's team members, vendors and agents across US in support of Kohls business on regulatory, quality, and safety topics
- Managed day to day e-Commerce operations, initiatives and operational execution, communication and the implementation of new processes and initiatives to support strategic initiatives and goals.
- Managed change requests, business requirements, system upgrades and fixes.
- Organized and facilitated meetings with Corporate, California offices and vendor personnel to review existing procedures and identify opportunities
- Managed the User Testing and Sign Off for all releases, changes and fixes
- Managed e-commerce quality control and quality assurance initiatives
- Led Project Management Office and Information Technology Departments
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| Confidential |
| ITSM Process Manager Capability Manager |
- Designed an innovative solution for BestBuy e-commerce to route the web applications successfully through weekly releases, effectively implementing one of the first enterprise change and release management system on multiple platforms in North America.
- Architected multiple solutions and managed projects with extremely tight resources and budgets up to 2M.
- Reengineered the Enterprise release and change processes on BMC Remedy and managed the change from organizational acceptance perspective.
- Built best practices around MOSS andJIRA as well as integration pattern.
- Improved and enhanced software engineering processes by using Agile methodologies, continuous integration/continuous deployment CI/CD , and test-driven development.
- Improved the PMO practices and communication between teams in a matrix environment, which led to increasing the number of simultaneous projects and average billable hours. Expanded the formal processes to the pre-sales and support phases, which resulted in higher traceability, accountability, better cost management and overall quality of deliverables.
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| Confidential |
| Project Manager Business Service Management |
- Managed program for assessing the current state of all existing IT processes. Validated the business requirements, Service Configuration Management, IT Asset Management and Event Management processes, their review and sign-off from the customer, and provide training and guidance during process implementation on BMC Remedy and relevant HP OM IBM Bigfish monitoring tools for the customer's BSM portfolio of Information Systems Department ISD . The customer team was involved in implementing the necessary organization wide change management steps for operationalizing these processes.
- Implemented the roadmap for aligning the Level I Service Desk capabilities of the customer into an industry standard operational model that is still managed and operated by the associates. This engagement has ensured implementation of the Functional Service and High Priority Incident Resolution Team HPIRT initiatives to structure the Service Desk into a consolidated and optimized operation using service-centric framework.
- Highlight from the1 week pilot study in the improvement journey
- o Average time to resolve a Functional Service ticket reduced from 13 sec to 7-8 sec per call.
- o Incident tickets reclassified as service requests with reduction in priority, resulting in saving 200 hours per week.
- o Classification of calls based on service types instead of engaging L2/L3 associate on low priority requests and/or incidents
- o Design of IVR based on service type.
Confidential - Business Solutions Lead/Project Manager Process Re-engineering Service Catalog
- Delivered a contract and created a process re-engineering roadmap for the IT Operations Transformation program. Lead the full scale design, business requirement validation and mapping, and implementation of all 24 ITIL v3 processes.
- Designed the Technical and Business Service Catalog using IT Service Management ITIL and Lean best practices. Delivered the service costing and chargeback models and service levels to manage IT services.
- Worked with the Group IT organization to implement an effective organizational change management program to ensure the success of the overall initiative.
- Ensured Group IT has end-to-end visibility in to the services consumed by several business units on a weekly basis resulting in usage-based costing and chargeback.
- Drove planning and forecasting process to completion
- Developed business case modeling for accurate support in growth opportunities
- Supported S OP with developing forecast updates
- Prepared monthly financial reporting package on IT service consumption
- Provided financial support for operations personnel
- Assisted with monthly closing requirements to properly reflect current financial status
- Developed and provided detailed analysis for various ad-hoc projects
Confidential - Project Manager Oracle Execution Operations
- Led the full scale development of processes and policies for Oracle Technical Services department.
- Instrumental in managing process optimization and alignment of the business and technology architectures.
- Helped the customer foster cost efficiency, accountability, and customer centricity across all affected business units.
- Implemented end-to-end change and control mechanism and problem management policies for institutionalizing organization wide use of laid-down processes.
Confidential Full scale assessment study of critical deployment business processes, data and information to bridge the gap between organization-wide strategyand their operationalization for aTelecom Company in India. Studied and analyzed the end to end business processes, deployment strategy, data governance framework, and milestone reporting of client's mission control objectives. Determined thecandidate business processes from various departments for optimization, recommendation-based plan and their implementation using improvement areas identified during discussion with CXO-level executives, vendor partners and other senior staffs. Confidential Assessed thecurrent IT processes and designed financial and operational data and implementation of business-driven IT service catalogue, cost and chargeback models and service level for the CFO and CIO organization ofan International Oil and Gas Major in Dubai. The customer leveraged this frameworkto define SOA capabilities to achieve financial transparency and business impact. The resulting model has become the blueprint for the division's IT strategy initiatives, contributing significantly in increasing their customer satisfaction. Confidential Delivered the IS audit to provide direction and roadmap to improve the IT organization led initiatives of a UK Energy and Utilities Major. The areas assessed and improved comprised existing IT strategy designed to govern global IT business programs, business and IT alignment, and business controls built in to IT. Best practices from ITSM, ISO 20000 and CObIT and the integration framework of SOA was used. Confidential - Led the product development initiative for the Business Consulting of Wipro Ltd. The outcome of the exercise were these products:
- Business Value of IT BVIT A Wipro consulting solution, based on a year of research in collaboration with industry leading analyst firms, for emerging markets to help them understand and assess their IT performance across the organization, analyze trends in KPI's Revenue, COGS, and Working Capital and bridge the gap by providing strong governance and control structure, propose improvements with 1-3-5 year roll over roadmap and value-driven processes to ensure success of their long/short term goals, portfolio management and operational procedures.
- Leveraging Enterprise Architecture for Performance of IT LEAP IT A Wipro consulting solution that leverages the existing business, information and technology architecture of an organization and combines it with the ITSM good practices and governance mechanism.
- Variable Service Level VSL Framework A Wipro consulting solution that recognizes the mission-critical business requirements and organizes the services provided by IT around them using a framework for classifying and managing IT services using varying degree of service levels.
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| Confidential | Confidential |
| Business Performance Lead |
- Summer Intern at a Sales and Marketing Boutique Consulting Firm in India for 7 months.
- Partnered with Sun Microsystems and created a Retail Handbook for them with a dip-stick study on the sector.
- Partnered with Microsoft Corp. India to understand their ERP package MS Dynamics comprising AX, NAV and GP designed for various market segments. Provided primary research and business intelligence reports to positing them as market leader in the Automobile and Ancillaries sector.
- As a Business Consultant on these two accounts, I handled the research and development, structure and conversation. The two projects were accepted on principal.
Confidential - Built and nurtured customer relationships, focusing on the assets under management for a virtual companyMudra Capital, from the business school campus. The Net Asset Value of this private venture doubled in the first three month.
Confidential Software Consultant - Managed, the development of an order entry system that was deployed in a banking company.
- Architected and managed multiple projects from the inception to the final delivery with the budget up to 0.75M.
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| SKILL SET |
- Strong Experience as Consulting and Domain Solution Lead for the last 5 years
- Experience in Java and Business Process Management
- Expert in project management tools MS Project, Clarity, PlanView, MS Visio, SharePoint, ServiceNow
- Good understanding ofUnified Modeling Language
- Good understanding of data and business process governance
- Experience in Oracle E-Commerce Application
- Strong written and verbal communication skills
- Integration Knowledge of ATG platform with various services:
- o Taxware, AJB, Protegrity, Sterling OMS, Social Media, Mobile, and Kiosk
- o ATG Recommendations
- o Payment integration with Visa, MasterCard, Kohls Cash
- o Exposure to multivariate testing tools such as Omniture
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