SUMMARY:

• 23 years in the telecom industry and functional expertise in B2B, B2C, Marketing, Billing, Rating Customer Service and Government Account Operations.
• Diligent project manager offering a proven record of successleading all phases of diverse technology projects
• Business strategist;plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom - line gains.
• Excellent communicator;leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in agile and waterfall project management methodologies.Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data environments. Anticipated and managed change effectively in rapidly evolving global business
• Managed of 60 employees across 4 locations including large offshore and third party contractors

PROFILE:

• Project Manager/Solution Architect, specializing in
• Technology-driven business solutions
• B2B SAP Hybris Implementation
• Agile/Scrum Methodologies
• DevOps
• Process Improvement
• Risk Analysis
• Client Management
• Value-based management
• Program Management
• B2C implementation
• Resource Planning
• Big Data, Hadoop, Aster, Teradata
• .Net, Java frameworks
• Offshore Product Development
• Microstrategy, Cognos, Crystal Reports
• VersionOne, Clarity

TECHNICAL SKILLS:

DBMS & DW: Oracle 11g/12c, Teradata

Core Interface Technologies: HTML5/SPA, Javascript Stack, VBScript, Windows Scripting IBM Websphere, iPlanet Directory/Web Server

Languages: C, Java/J2EE, VB/.Net

Platforms: Unix/Solaris, Wintel/VMs, UNIX

BI & Analytics: Cognos suite, OLAP Modeling, Microstrategy, Big Data, Aster, Hadoop

Productivity Tools: MS Office Suite, MS Project, Visio, and other productivity packages

EMPLOYMENT HISTORY:

Confidential, Atlanta, GA

Senior Delivery/Technical Project Manager

Responsibilities:

• Developed project plans and assumed responsibility for project profit and loss.
• Monitor costs for resources, computers, tools, infrastructure, and other technologies.
• Hybris integration with JDE backend module for Order provision.
• Interface with Inventory with real time using in-house mobile app.
• Define API and Gap analysis with interface to backend ERP and create product backlog.
• Track the issues and dependencies for the project and work with various units (both inside and outside the organization) to resolve those issues. Work with people in different organizations at all management levels and with teams in remote locations and offshore teams.
• Define all the Process and Workflow
• Develop status reports, cost estimates, and resource plans.

Confidential, Convey, South Carolina

SAP Hybris Scrum Master / Functional

Responsibilities:

• Monitor time utilizations and progress to ensure deliverables’ are done within original project plan.
• Define all the process and workflow.
• B2B Site implementation form blueprint thru Production live.
• Requirement gathering, Gap analysis, defines user stories and sprint planning.
• Existing Order Data history conversion from Microsoft AX to Hybris with reorder option.
• Customize the auto order replenishment for customers, one click checkout, favorite list and abundant cart.
• Define the discount structure and promo coupon and implemented based on user account.
• Customize the web content with CMS and PCM for product category and variant mapping. .
• Define external interface with Vertex, Cyber source, Olark Chat, and Constant contact for Email campaign
• Manage front end customization, internal interface service call definition from Hybris to AX system
• Define B2B user experience, advance search capabilities, and pricing algorithm for Sales rep.
• Worked with architects to define the client service API, multi-site consolidation and system performance
• Organize team status call and demo to the stakeholders and CEO team.
• Very effective in planning proactively, keeping the team focused on goals and was recognized for successful completion of the projects on time and within budget.

Confidential

Project Manager / Scrum Master

Responsibilities:

• Led a cross-functional team and managed all project management activities for all phases of projects starting with project initiation, planning, solution definition, analysis, design, development, testing, implementation and project closure activities
• Practiced backlog grooming, release and sprint planning daily stand up call, impediment removal.
• Implemented 15 sprints using Jira / Agile methods across enterprise for implementing security module.
• Led and Implemented Agile methodology and Scrum process for the Fraud Development Team.
• Manage GUI Development & Data team for CCRS migration to enterprise Architecture
• Worked with fraud data scientists for fraud forensics and predictive modeling using Big data.
• Worked with leads on Enterprise Release projects for Business Operations & BT programs
• Concurrently managed a portfolio of over 5 IT projects at any given period (average $800k annual budget).
• Provided Project leadership to a number of corporate initiatives and technical enhancements across the business functions.Examples of successfully managed projects included: IT Infrastructure (Disaster Recovery) Projects Business Intelligence Projects such as Cognos upgrade (7.3 to8.4), Security (data and report) Layer; Customer Address Verification (data quality upgrade), Microstrategy Interfaces upgrade between microstrategy and Teradata.
• Developed and maintained project plans and project schedules. Conducted weekly status calls with the project team to manage the project to ensure the project is meeting planned scope, budget & schedule.
• Manage the entire life cycle of software development starting with defining the requirements, estimating the cost and schedule, developing detailed project plans, allocating resources, assessing and managing risks, motivating team members, managing on-going software development, tracking and resolving issues, presenting status to customers and higher level management, managing schedule and budget and managing and resolving post-production problems.

Confidential

Agile Project Manager

Responsibilities:

• Nurture and maintain positive relationships with team members, users, and upper management.
• Present project’s status to team members, users, and upper management.
• Managedmultipleapplication developmentanddata managementprojectswithin complex multi-platform environmentsusing project delivery framework(Waterfall or Agile), gathered and consolidated cost estimates, created project plansand managed budgets, created deliveryand releaseschedules, provided weekly and monthly project status reporting
• Managed technology team of 20 professionals including BA, BI Consultant, ETL developers Technical Specialists and Application Developers, QA Analystsand DBA administrators
• Led and Implemented Agile methodology and Scrum process for the PMI Development Team.
• Backlog grooming with stakeholders, product owners and architects for defining scope and sprints.
• Analyze PMI Location data and design Sales Forecast models for Costco & other retail stores
• Led team of on-shore & offshore Java Developers develop internal data management
• Led full scale development of Microstrategy implementation for Site Analytics Dashboard
• Designed and developed RTM for My Campaign and New Campaign front-end & interfaces
• Data accuracy and validation for advertisement units, utilizing google map derivatives
• Organized product demo with Product Managers

Confidential

Consultant

Responsibilities:

• Lead architect for designing the SBR MBO / CRM process to generate commission report for Business solution specialists
• Designed & developed analytics for Bill Audits, Usage, Discount and other business metrics
• Supported the operation and decision making reports for NE BSC Centers

Confidential

Consultant

Responsibilities:

• Led Area level WFM UAT calls for new reports implementation
• Implemented business process for Line commitment for Business accounts
• Involved in defining the subscriber level information to the Executive Dashboard
• Defined Call Volume and trending analysis reports
• Worked with various Business Unit Mangers for Process Improvements

Confidential

Senior Technical Analyst

Responsibilities:

• Led team of 40 developers and DBA for developing the Onstar provisioning and RSS Billing System
• Involved in the database design of Reseller Billing System (RSS)
• Defined the billing Interface for Peoplesoft, UDM, MARS, EDR and Confidential systems.
• Involved in gathering the database sizing and Hardware requirements

Confidential

Programmer/Lead Analyst

Responsibilities:

• As Project lead, worked confidential with a team of 50 developers and business units to develop and deploy the APD Automated Provisioning Direct, an Internet order processing system; Assisted the development team to attain the CMM level II for Wholesale application WEG
• Managed the development of IOMS Internet Order Management System, a customer care call center application for the enhancement of the care functionalities and capabilities to manage Internet orders.
• Led the development of Wholesale Express Gateway for processing of wholesale account transactions. The application was used by the corporation for provisioning wholesale customers, maintaining dealer information and validating billing & payment information. The application covers 350+ dealer accounts, and a monthly processing of 1.5 million records.