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Senior It Program Manager Resume

5.00 Rating

Overland Park, KS

SUMMARY:

  • Successful twenty - year track record in managing end to end Business and Technologies Management program and project management efforts via software development products, telecommunications, marketing, sales and distribution for various consumer products and services via either SDLC, Agile, RUP, DMAIC or Waterfall management processes, leadership and product development.
  • Strong skills and expert level knowledge and experience in managing and implementing Information Technologies and Telecommunications projects to include contract management, contract negotiation and renegotiation, budget and expense management, as well as knowledge and skills in Agile Management, Software Development with Extreme Programming, Scrum, RAD and "Agile" RUP which include but are not limited to: software applications, data and voice solutions, network technology, distributed systems, and client/server database technology including: various technologies including financial products and services.
  • SDLC (System Development Life Cycle) Management Methodologies and Approaches: (for more details see the specific projects in the resume Experience Section: )
  • Confidential: Agile (Scrum) methodology and approach used to perform Information Technology Project Management for software development with infrastructure projects centered on the SAS application platform, (BI) Business Intelligence tools to include: Kronos, Actuate, Micro Strategy, and Hyperion, Disaster Recovery and Not Permitted Software.
  • Openwave Systems: RUP (Rational Unified Process) used to manage and deliver projects which encompassed several IBM software and hardware components for the purpose of developing capacity and consolidating multiple (Multi-Access Gateway) center / points.
  • Sprint: RAD (Rapid Application Development) and Information Technologies Project Framework (ITPF) used to manage and deliver projects such as the National Integrated Voicemail (NIV) telecommunications project which deployed business, wireless and web processes and application development.
  • DST Systems and City of Independence: Waterfall Application Development and Deployment was used to create, analyze, modify, implement and manage mainframe software applications.

SOFT SKILLS:

  • Personnel Management, and Advanced Leadership skills
  • Project Planning and Risk Management and Program Management
  • Software Development and infrastructure Management
  • Problem Solving / Creativity skills and Budget Management
  • Effective Communication and Presentation skills, Training Development skills

HARD SKILLS:

Software Applications: VMware, Double-Take, Oracle, Weblogic, ODSI, People Soft, CRM, Genesys, GVP 7.x, Microsoft Office Suite i.e.; Word, Excel, PowerPoint, Project, Visio, Visual Basic, Access and Outlook, in addition NetMeeting, MS Explorer, ACT, Focus, Clarity, SAP ERP, Kronos, Actuate, Micro Strategy, and Hyperion.

Programming Languages: PHP, Jenkins, Orchestration, Java, HTML, XML, C++, COBOL, CICS COBOL, Assembler, SQL, DB2, JCL and Oracle.

Operating Systems: Windows Server, Linux, Microsoft XP, 2000, NT 4.0, Win95-98, Banyan Vines, Novell NetWare, Unix, MSDOS (all versions), OS/2 Warp 3.0, Mac/OS (Various versions).

Network and Telecommunications Technologies and Applications: To include but not limited to Avaya, PBX, CTI, IVR Systems, TCP/IP, DHCP, WINS, DNS, Firewall Configurations, FTP, TN3270 (IP Mainframe Access)

Email Systems: Outlook, HP OpenMail, Microsoft Mail, SprintMail, CCMail, QuickMail, and Beyond Mail.

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Senior IT Program Manager

Responsibilities:

  • Performing Project Management and Business Analyst functions to deploy QFund Systems across 15 states, automating the end-to-end transaction processing requirements of the company’s short-term loan businesses.
  • Deployed the initial QFund Store / Training facility to prepare Confidential employees for the QFund System UAT and future deployments.
  • Performing an IT infrastructure refresh / upgrade across 15 states to include replacing Linux with Windows workstations, setting and configuring receipt printers, check scanner, Meraki network devices, and establishing a manageable active Directory (AD) approach to securing and accessing hardware and software from site to site, store to store.
  • Performing a redesign / update of the Investment Center portion of the Confidential, in preparation for a renewed website for the company’s business.

Confidential, Kansas City, MO

Senior IT Program Manager

Responsibilities:

  • Performed Project Management in a Cloud Services environment to ensure successful transition of approx. 4,000 acquisition business client VMs (Virtual Machines) including legacy VMs, from their current Cloud environment to another Cloud environment.
  • Performed analysis and consulted regarding the approach and processes which will ensure the successful delivery of the variety of VMs, Hosted and Managed Cloud Services technologies including PCI, HIPPA, and SOX compliance.

Confidential, Kansas City, MO

Senior IT Program Manager

Responsibilities:

  • Organized, directed, and managed contract Project Manager, Operation Staff, and Operations Support functions, encompassing multiple, complex and inter-related project tasks and systems.
  • Maintained and managed the client interface at the Senior Levels of the Client Organization.
  • Meeting with clients and contract personnel to formulate and review plans and deliverables.
  • Ensured conformance of program tasks, schedules, and costs.
  • Responsible for maintaining strong client relationships, while identifying, capturing, and presenting new business opportunities.
  • Provided interface, communication and coordination with internal and external clients on matters pertaining to existing contracts, bids, and proposal activities.
  • Actively seek new business opportunities in coordination with Business Development.
  • Represented management at program reviews, meetings, seminars, etc.
  • Preparing for and participate in contract/subcontract negotiations, while representing the company’s interests, by ensuring that all government regulatory guidance are adhered to.
  • Developed and implementing plans and schedules to execute contracts/subcontracts.
  • Allocated and controlling contract budgets for labor, material, travel, and purchased services.
  • Reported program status to senior management on a monthly basis
  • Formally identified, assessed, monitored, and mitigated risk throughout the program life cycle. Obtain management approval prior to making decisions that will cause deterioration of established program, cost and schedule objectives.
  • Coordinated with other departments on resolution of contractual problems with the customer.
  • Coordinated with Contracts Administration on issues pertaining to contract requirements, changes, and interpretations.
  • Ensuring the contract requirements is executed in accordance with appropriate regulations and Company policies and procedures (i.e.: federal acquisition regulations)
  • Provided leadership to program team while ensuring communication and cooperation among team members and resolves areas of conflict.

Confidential, Bartlesville, OK

Senior IT Project Manager

Responsibilities:

  • Performed implementation of database auditing tools for Sarbanes Oxley servers, to ensure the local and global databases are Sarbanes Oxley compliant for database monitoring, auditing and reporting.
  • Performed Project Management to deploy changes to the UNIX Active Directory on Sarbanes Oxley (SOX) compliant servers, as well as other End User and UNIX services accounts.
  • Performed Project Management for the company’s global deployment of Exchange 2013.
  • Upgraded from Exchange 2007 to 2013 to include approx. 22,000 Confidential end users located in the United States, United Kingdom, Malaysia, Germany, and Singapore.

Confidential, Kansas City MO

Senior IT Project Manager

Responsibilities:

  • Performed Project Management in a Hosting Services environment to ensure delivery and management of a variety of Hosting Services objectives / implementations for clients to include but not limited to; Comcast, Visa, CyberSource, and other Fortune 100 and 500 companies.
  • Delivered cloud and managed hosting solutions while providing secured PCI, HIPPA and FISMA compliance options / services.
  • Analyzed and reported delivery orders information for the purposes of tracking and improving the Service Delivery processes for Confidential clients.

Confidential, Kansas City KS

Senior IT Project Manager

Responsibilities:

  • Performed (end to end) Project Management for the company’s Global HIPAA Compliance Project in the following areas; Policy, Access Control, Data Loss Prevention (DLP), Business Continuity/Disaster Recovery (BCP/DR), Secure Data Flow (SFD) and Remediation Planning and Results Tracking.
  • The HIPAA Compliance Project requires a matrixed cross-functional team of Technical, Business, Financial, Legal, and Executive Management in order to ensure the company is HIPAA Compliant by DEC 31st, 2013.
  • Performed Infrastructure projects with offshore teams in Hong Kong and the United Kingdom. Currently project managing the Hong Kong (HK) upgrade from AX4 Storage to VNX Storage while maintaining the structured and unstructured data environment post migration to VNX.
  • Project managed the United Kingdom (UK) implementation of Isilon Storage while creating a new Active Directory Domain Controller to separate the Customer Information and Presentation applications from the other corporately stored data and applications while changing the Forest Trust Relationships.
  • Once the Isilon Storage is in place, a server migration will be performed.

Confidential, Boston, MA

Senior IT Project Manager

Responsibilities:

  • Performed Post Go Live / Cutover Project Management to wrap-up a $20-million-dollar project which consolidates multiple commercial operations for the company’s Respiratory and Monitoring Solutions onto a single ERP platform comprised of Enterprise One, Manugistics, Precision/Trax, Partner, Vertex, and several other applications hosted in a single Data Center.
  • Performed a complete migration from a physical to virtual environment of all servers, applications and systems with 112 servers being virtualized including but not limited to applications such as; PeopleSoft, Matrix One, QAD, Cognos, and Infinity QS. The network bandwidth and storage capacities were also being increased as a part of the project to ensure network speed and throughput was accommodated as well as the need for additional storage of data in the new Virtual Environment.
  • Performed IT Project Management for Confidential ’s Global PC Architecture Redesign and Windows OS Migration project which required the identification, testing, scheduling, upgrade / migration and support of all the Confidential computers (approximately 40,000 computers) in 52 countries across which meet the “in scope” requirements for the Windows 7 OS platform.
  • Tested and deployed a variety of software applications tools to re-architect the delivery and support of IS Systems and end user computers. Application virtualization was performed via Microsoft App-V and Citrix applications. Web applications were deployed in an effort to ensure compatibility between web applications browser from legacy to the current Internet Explorer 8 which is native to the Windows 7 OS.
  • The completion of the Global PC Architecture Redesign and Windows OS Migration project provided a more cost effective and efficient support of Confidential end user computers and IS Systems to include; Global Windows OS migration, application remediation, application virtualization, application upgrades, SCCM application packaging, Full Group Policy review, development and deployment for new desktop / laptop delivery architecture.

Confidential, Overland Park, KS

Senior IT Project Manager

Responsibilities:

  • Performed IT Project Management for Sprint’s Media Optimization project while engaging 5 parallel deployment teams. The deployment teams are working simultaneously on 33 different geographically dispersed sites.
  • The goal of the Media Optimization project is to implement data optimization for web and video across all Sprint wireless data traffic to include; 3G, LTE and WIMAX by deploying the ByteMobile Unison platform.
  • This Media Optimization project will save the client (Sprint) approximately $400 million dollars by optimizing approximately 5% of web and 54% of video on 3G resulting in a reduction in overall network tonnage by 20%.or more while moving to in-line routing from current proxy approach to eliminate device dependency.
  • In addition, this project effort is expected to decrease roaming costs and ongoing capital deployment on both frequency usage and core equipment.

Confidential, Philadelphia, PA

Senior IT Project Manager

Responsibilities:

  • Performed IT Project Management for Confidential ’s Finance and Business Operations organization in an effort to migrate and upgrade their proprietary Sarbanes - Oxley compliant application known as the (Marketing and Trading Application) from a Windows 2000 Server environment to a Sun Solaris UNIX Server environment which include the migration and upgrade of Oracle 9i to 11gR2, Weblogic 8.1 to 10.3.X and some development of the ODSI data interface.
  • This project will be performed by International technical and business teams from India, United Kingdom and United States and will include the need to perform System, User Acceptance and Performance Testing of all shared application which reside in the new upgrade Sun Solaris UNIX Server environment.

Confidential, Monroe, LA

Senior IT Project Manager

Responsibilities:

  • Performed Payment Card Compliance (PCI) security projects in an effort to protect Confidential Call Centers and other Confidential employees from security breaches, while at the same time meeting the regulatory requirements of the (PCI) Payment Card Industry standards.
  • Performed Webcast Server Decommissioning for 21 varied U.S. geographically dispersed sites.
  • The decommissioning project saved dollars in support and processing of "webcast" training and corporate communications by reducing the number of servers required to deliver "webcast" presentations, while at the same time increasing the throughput and simplifying the delivery of webcasting throughout the entire Confidential Corporation.
  • Performed evaluation and analyzation of Oracle and BEA Product licenses for Confidential .
  • Utilized an HP (Oracle License) Discovery Tool to query, gather information and load valuable Oracle and BEA License information from both approx. 3,500 Windows Servers and approx. 1,000 UNIX servers.
  • The Oracle Discovery information gathering and analysis decisions saved the Confidential company approx 8 Million dollars.

Confidential, Omaha, NE

Senior IT Project Manager

Responsibilities:

  • Performed IT Project Management for Confidential US and International business Confidential migrations, consolidations and corporate software rollouts to include; Active Directory (AD), Exchange Server 2010, Windows 7, Office 2010, Internet Explorer 8 and VMware (VDI) environment.
  • Performed Program Management of fourteen (14) dependent and inter-dependent projects for the Desktop Services organization in an effort to manage resources, time and budget across the organization.
  • Migrated and consolidated 10,000 international employees in Basildon UK, Ireland, Germany, Austria, Poland, Slovakia, Serbia, Romania, Greece, Latvia, Lithuania, Estonia, Sydney, India, Mexico and Brazil from multiple Active Directory sites to one single Active Directory Domain.
  • Rolled out Windows 7 Operating Systems via LAN Desk Zero Touch, Light Touch and Hard Touch processes to include configuration of specialized business application development, Internet Explorer 8 for 20,000 Confidential Employees in US and Europe, Pacific and Latin America.
  • Project managed the configuration and setup of non-persistent and persistent VMware (VDI) for end users to include; setup of Desktop Global Policies, Firewall access, Exchange services and support.
  • Engaged in process improvement throughout the lifecycles of the afore mentioned projects.

Confidential, Kansas City, MO

Senior IT Project Manager

Responsibilities:

  • Utilized the Agile methodology to perform Information Technology Project Management via multiple software development and infrastructure projects centered around the SAS application platform with various (BI) Business Intelligence tools to include Kronos, Actuate, Micro Strategy, and Hyperion.
  • The goals of the aforementioned software development and infrastructure projects are to strengthen Disaster Recovery capabilities for Confidential as well as to provide security protection for data and critical business intelligence systems against intentional attacks such as Distributed Denial of Service (DDOS) activities as well as all other forms of data and system security breaches.
  • The Agile methodology allowed for the rapid development and deployment of the Not Permitted Software Application and Technology Project, which is responsible for the research, analysis, development and remediation of software applications for 300,000 plus employees of
  • Confidential which are classified as not permitted Tier1 and Tier 2 security and business risk applications and servers.
  • These project efforts are high visibility, cost saving and security and business risk mitigation project efforts. The project team and resources are geographically dispersed throughout the United States in different cities and states.
  • Managing the project, hardware resources, and personnel resources via variety of media programs and processes to include but not limited to; Microsoft Communicator, Live Link, Microsoft Outlook Email, Clarity Time Management, Microsoft Live Meetings and Phone Conferencing Services.

Confidential, Kansas City MO

Senior Project Manager

Responsibilities:

  • Performed business and technical, project management and consulting via contracting services for various business entities.
  • Provided business as well as technical consulting services regarding billing systems, human resources, time and attendance, and customer management systems.

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