GLOBAL PROGRAM MANAGER Resume

SUMMARY

Accountable for developing relationship s with the customer, providing customer support, technical support, planning and optimization for the account and the management of on - site consultants.
Orchestrating all program / project components, internal and external, consistent with the prescribed objectives and benefits of the program/ project
Applying and articulating to clients how change should be managed to maximize benefits while minimizing risk, expense, and barriers to success
Using, and mentoring the use of appropriate program / project management tools and techniques
Understand, articulate and develop risk mitigation strategies that contribute to the successful execution of projects and / or programs
Identifying, capturing, and reusing knowledge and assets, as appropriate
Recent program/project experience in the following sectors: Defense, automotive, and finance

PROFESSIONAL EXPERIENCE

Confidential

GLOBAL PROGRAM MANAGER

Responsibilities:

Provide direction and support in improving project management consistency globally
Developed PMO governance model for 3rd party service providers
Assisted in setting strategic direction in establishing the Project Management Office
Directed HP and AT&T program and project managers who where lead the implementation project towers (Hosting, Network, Security Compliance, Anti Virus, Service Desk, Monitoring Tools, End User Computing, Desktop Deployment, and Service Request Management)
Managed the Infrastructure deployment for Asia Pacific, Europe, Latin America, and North America
Managed and mitigate global program issues and risks
Facilitated team and client meetings
Held regular program status meetings with the global program team
Kept program team well informed of changes within the organization and general corporate sale news
Developed and deployed effective communication strategy and plan
Successfully mitigated team conflicts and service provider communication problems

Confidential

GMAC/Ally REBRAND PROGRAM SHARED SERVICES MANAGER

Responsibilities:

Executed and maintained project plan working with other leads, including reporting on project status and issue/risk management
Drove overall deployment and integration of processes within Shared Services
Measured and monitored progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations
Managed relationships and coordinate work between different teams at different locations
Ensured that the project team follows all quality assurance process, including periodic reviews
Reviewed and managed all changes to the requirements through a formally defined change management process
Ensured that all requirements, project plans, and change in scope are communicated to all affected team members
Supported the deployment team in preparation for go-live and identification of gaps in transition

Confidential

PROJECT MANAGEMENT OFFICE LEAD

Responsibilities:

Provided direction and support in the enterprise focus of improving project management consistency
Assisted in setting strategic direction for the Project Management Office
Provided a point of escalation to project managers for project and customer issues
Mentored and trained project managers on the account policies procedures and processes
Assisted project managers in mitigating their project issues and risks
Responsible for documenting the Quality Assurance process and the adherence of project QA reviews
Assisted and mentored project managers through the Quality Assurance reviews
Built credibility, established rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
Defined and initiated projects, and assign project managers to manage cost, schedule, and performance of component projects, to the organization
Maintained continuous alignment of strategic business objectives, and make recommendations to modify programs to enhance effectiveness toward the business results