SUMMARY

• I am an experienced Project Manager (Infrastructure and Software Development) with more than 20 years of IT infrastructure experience and I have worked in a number of different environments, large enterprise, service provider, IT Engineering and Operations departments, and on a range of projects from networking technology and architecture to application and service delivery, info - sec process and IT governance.
• Earlier in my career I worked closely with application software and firmware development teams on communications products.

PROFESSIONAL EXPERIENCE

Confidential, Addison, TX

Technical Project Manager

Responsibilities:

• Infrastructure Project Management involving platform migrations, new enterprise platform development, Hadoop Center of Excellence, PCI Compliance projects, Data Center migrations, mixed private, public cloud infrastructure architecture. Budgeting, project team management, project documentation, communications.
• Managed projects involve application, web and database servers, network, storage, firewalls, load balancers, capacity planning, and SMEs for all areas of concentration, platform architects, chief engineers, design team leads, application developers, portfolio managers, engagement managers, COE sponsors, data center facility engineers, network, firewall and load balancer engineers.
• Work Breakdown Structures (MS Project), Cost Estimation Workbooks (Excel), ITSM Remedy, Nexus, and many enterprise project management and resource management tools.

Confidential, Plano, TX

Project Manager

Responsibilities:

• Infrastructure Migration Projects, Cloud Architecture Projects to move Confidential Home Loans (COHL) Production and Non-Production Environments from on-premises Data Centers to a fully Cloud based infrastructure.
• Working with Business Service Delivery Managers (aka Business Product Owners) and Master Systems Integrators, F5 Load Balancer Engineers, Firewall Engineers, DevOps Engineers / Service Management personnel to migrate COHL infrastructure, application architecture to (virtual private) cloud based facilities.
• COHL Operations Environments including Production, and Non-Production, QA Environments including PERF (performance), SPRINT, MOCK, PATCH, TRAIN, as well as PROD - Blue/Green and DR environments.
• Ongoing management of Service Delivery and DevOPS projects to ensure COHL standards for Information security.
• Worked closely with on shore and off shore app development teams on resources needed in PROD and QA to support on going projects.
• Development of Network Technical Design Documentation, (nTDDs), to support projects involving multiple technologies and teams, remote teams, as well as off shore resources.
• Larger scale Project Epics for InfoSec Policy Management and Policy Tracking, and remediation of identified risks, PCI Compliance, Audit Security Records ASRs, Data Base Exception management, DBEs, etc.
• Project Epic to tag AWS resources to support integration of AWS IAM and Confidential ADFS, Federated Single Sign On, using SAML.
• Production of Change Management (CAB) Change Order documentation, Domain Boundary Exception Documentation, InfoSec Policy Waiver Exceptions, Audit Security Records, Risk Modelling System tracking and remediation.
• DR exercises.
• Coordinating scheduled work with off shore and on shore resources.
• Driving projects to completion, project reporting and status to VP level sponsors, cost control and management, NPV, CPI, SPI, burn down rate, cost to completion, cost control reporting.
• Project Management methodology Agile / Kanban using VersionOne System, HP PPMC, HPSM for Project Management Change Control, Incident Management, Configuration Management, Archer Framework for InfoSec project work.

Confidential, Dallas, TX

Infrastructure Architect

Responsibilities:

• Project to create a new QA environment (a scale model of the ecommerce production silo) needed to accurately test the SWA mobile user experience and its extranet transactional infrastructure, pertaining to the Southwest Mobile eAPI application product family architecture and the complete supporting network infrastructure.
• Project involvement thru the ‘discovery’ and assessment phase, involving discovery of the full set of application family suites and production service tiers supporting SWA mobile ECOM silo.
• The full assessment included the physical and virtual server infrastructure, voice engineering architecture as well as the on premises Data Centers data networking infrastructure, LTMs/GTM, the web or mobile eAPI layer, tiered application container architecture (apache tomcat/docker), service facade layer, messaging layer, XML and proxy gateways and back end common services infrastructure, data bases and storage layer.
• Project deliverables included assessment / enumeration of the full ECOM application stack dependencies as well as tracking (extra-net/3rd party) external resource response times for business partner involved ecom transactions.
• This project coincided with Southwest’s ‘Lone Star” initiative, integrating global ticketing resource infrastructure and bringing in house a number of 3rd party ecommerce functions to support the evolving mobile web API.
• Worked closely with multiple teams in application development and in QA, local and off shore on their road map and projects in flight.
• Project management (mixed Agile / Waterfall), use of Jira - Confluence, and MS Project, Excel, Visio, Power Point, applications, matrix resource management for project deliverables, Creating VP and ‘C’ level presentations; Power Point, Visio network diagrams, Excel data analysis, pivot tables, external data links, v and h - lookups.

Confidential

Project Manager

Responsibilities:

• Project Manager for IT OPS and Engineering.
• This environment was constantly evolving due to corporate mergers, ownership transitions, service delivery and data operations transitions, data center migrations, projects involving organizational transitions and ongoing evolution of the enterprise IT infrastructure, governance changes due to regime transitions for service management, risk management, identity management, etc.
• Driving projects to completion, project reporting and status to VP level sponsors, cost control and management, NPV, CPI, SPI, burn down rate, cost to completion, cost control reporting.
• Project team lead for many new installations, rehabs, technology upgrades, merged / moved facilities.
• Enterprise level infrastructure scope in an evolving corporate ownership environment; projects including disaster recovery, business continuity, ERP data migration, modules updates for procurement, title management, BI rollouts and transitions, network engineering infrastructure projects, data and VoIP/PBX technology transitions Avaya (IP-PBX) Media Servers and Gateways to Cisco VoIP platforms, firewall virtualization PofC for Windows VDI rollout, SAN/NAS replication and Data Domain replication/moves, EMC ATMOS upgrades, NetApp installs, data domain re-mapping, data grooming data normalization, data center moves and cloning, call center site moves, new corporate sites, 3rd Party (business partner) application service delivery, user desktop transitions to VDI, policy and service management transitions, identity management, incident management, service management organizational transitions.
• Security (info-sec) projects related to identity management for admin user communities, EnVision, Red Shield, and documentation of projects (artefacts) were deliverables to the (external audit) Federal Reserve Bank Holding Company application process for Confidential .
• Quarterly SOX audit responses, gathering team status on open issues, presentation to auditors, on site and in writing.
• Project Management: requirements gathering, use cases, stakeholder interviews, level one thru final budgeting reporting, cost tracking and management, reporting on projects via net present value (NPV), Schedule and Cost Performance Indexes, cost to completion, burn down rate, etc.
• PMO artefacts/documentation, requirements gathering, use cases, project charter, scope of work, WBS, risk register, budget management plan, project management plan, etc., supporting projects, many subject to external audits.
• Worked with IT Ops application support teams on projects to build out facilities and change overs to new systems in an evolving IT environment.
• Proactive cost management and day to day reporting to ‘C’ level oversight, VP sponsors. Additionally creating Power Point and other documentation for presentations to sponsors, project documentation deliverables.
• Windows Desktop 365 rollout, including cloud centric Exchange rollout.
• Capacity planning and Disaster recovery planning, identifying and managing risk, DR documentation repository, call trees, IT Team documentation DR procedures, recovery and business continuity. Yearly update and maintenance of the DR plan.
• Coordinated all IT OPS team DR plans with enterprise DR department, coordinated planning and communication for bi-yearly DR drills.
• Coordinating scheduled work with off shore and on shore resources, (Ocwen/Altisource phase).
• Responsible for submittals to external audit committees concerning the company’s application for Bank Holding Company status with the Federal Reserve Central Region, Chicago, and the same role for external SOX audits, formal written responses to audit, on site meetings with auditors, ongoing correspondence with auditors.
• Use of Clarity Workbench, MS Project, Excel for Project Management reporting and project tracking, pivot tables, Visio, Power Point, MS word, etc.