SUMMARY

• Hands - on manager of people, processes, and technology, with in-depth knowledge of Business processes, data analytics, IT and product management.
• Adept in defining the problem and creatively solving problems across multiple functions and business units.
• More than fifteen years of experience navigating in complex matrix organizational structure, leading large scale projects, building products and going live with them.
• Acquired Lean Six Sigma Black Belt, Project Management (PMP) and Agile Scrum Master/Coach certifications.
• Published author of two books on growing entrepreneurial firms.

AREAS OF EXPERTISE

• Program/Project Management (PMP)
• Product Management
• Agile Development (Scrum Master)
• Data Analytics/Lean Six Sigma Black Belt
• Enterprise Delivery/Implementation
• IT Strategy Planning/Roadmap
• Digital Transformation/Process Improvement/ BPM Workflows
• Contract Lifecycle -CLM/CPQ
• ERP Development/Implementation
• Engagement Management/Sales & BD
• Salesforce (CRM)/ Other SaaS tools
• GIS/Engineering

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Manager

Responsibilities:

• Strategic Planning and Implementation - Lead large scale Business Process Management (BPM) project planning and delivery.
• Manage project managers and business analysts to drive complex integrations and ensure high-quality delivery.
• Make recommendations to the product team per the feedback received from the customer, during the product implementation iterations.

Confidential, Chicago, IL

Director, Product Strategy and Project Delivery

Responsibilities:

• Product Management - Product-managed a cloud-based (SaaS) ERP product on Salesforce platform, for managing field services/supply chain, human resources, and finance. Field Services module featured functionalities for managing assets, agreements, purchase orders, inventory and work orders.
• Human resources module included Time and expense, performance management, talent management, benefits & compensation management, applicant tracking and payroll management features.
• Finance module contained functions for Accounts payable, Accounts receivable, financial reporting, GL Management, bank management and collections. Besides these, my active Product Management initiatives included an application for Internet-of-Things (ThingWorx).
• Agile Application Development - Set up PMO and instilled an Agile environment, as an Agile Coach, to help project execution and product functionalities deliver value fast to customers.
• Owned the product vision and roadmap for Salesforce.com based Quote-to-cash product. Implemented product enhancements per customer feedback gathered through JAD sessions and prioritized these enhancements through a product backlog index.
• Was also accountable for application development on the Force.com platform while providing oversight in automating and streamlining customers' needs to ensure successful user engagement and adoption. Also, built a culture of maintaining project backlog index, running consistent sprints, having daily standups, prioritizing tasks, identifying velocity of teams and building a shippable product at the end of each sprint.
• Implementation and Delivery - Managed project managers, architects and business analysts to drive complex implementations and integrations. Streamlined implementation tasks by identifying gaps and fits, to identify effort in configuration and customization.

Confidential, Chicago, IL

Independent Management Consultant

Responsibilities:

• Actively educating customers about our products and eliciting their feedback.
• Running lean inventory by adding customer-centric items, and removing those that did not add value.
• Tracking customer behavior and priorities on social media and review sites.
• Developing a CRM system to identify high lifetime value customer groups.
• Building a website for enabling customers to get educated and engage in a conversation about their interests.
• Increasing our reach through partner websites, vendor sales channels and delivery option for patrons.

Confidential, Chicago, IL

Sr. Director

Responsibilities:

• Strategic Product Roadmap: Established a Product roadmap for modernizing legacy claim adjudication tooling, utilizing centers of excellence and moving claim analysis business rules applications to AWS cloud for high availability, disaster recovery, scalability, and reliability. The roadmap enabled a net revenue increase of 15% and removed technical debt.
• Cultural/operational integration: Conducted PMO assessment to measure organizational maturity to deliver business initiatives. Integrated the IT teams and application portfolio of two newly acquired companies within the Payment Integrity group, to enable economies of scale and scope. The integrated workflows provided better data access, eliminated rework, and reduced order-to-cash lifecycle by two weeks.
• Support services and Maintenance operations. Launched a realignment and transformation initiative to optimize resources; halt escalating operating costs; build value for customers in an agile way, provide accountability; and increase transparency and trust between the IT organization and its customers.
• Project Management and Delivery: Was hand-picked for key DevOps assignments for aligning technology and business goals. Delivered $1M in savings through new analytics-driven business rules, new Salesforce initiatives, transitioning contracts to new application maintenance vendors and standardizing methodology for IT delivery. Created business case (by projecting productivity) and solution blueprints; presented the solution to client senior leadership. Trained project managers with forecasting, allocation, resources utilization, and demand management. Conducted working sessions with resources across the organization to develop WBS and to estimate each activity. Leveraged Clarity to plot demand and capacity charts.
• Data Analytics and Cloud. Assessed R studio for data analysis. Blended data from multiple data sources, collaborated with Data Architecture Team and created program plan, identified key roles, estimated total effort, determined resources utilization, documented organizational, functional and technical dependencies along with assumptions, and created data governance plan.
• Implemented Agile and acted as Agile Coach to train team members. Worked with business leadership closely to develop User Stories and Epics. Facilitated program-level-increments to define Epics, evaluate NPV at the Epic Level, prioritize Epics with the highest return and business value. Delivered training material to educate Product Owners, Team Members and Leadership. Also, conducted team collaboration and trust-building activities. Used planning poker for refining and sizing stories. Got certified in Agile, and coached the team.
• Tools and frameworks Used - Salesforce.com, Agile methodologies, Purchasing applications, App Rationalization, Business Rules Engines, Clarity, Data Analytics (R), Lean and Six Sigma frameworks, PMI methodologies, Mobile application, Web and Desktop SDK, Microsoft Stack, Orchestrator (ODI), Information Security tools, Virtualization tools (Qlikview), Data Center, Command Center, Salesforce.com and AWS.

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Led the end-to-end engagement with a strong focus on business analysis, strategic modeling, best practices, differentiated digital experiences, key performance indicators and road mapping.
• Analyzed organizational issues related to formal structure, roles & responsibilities, processes, governance, cross-functional team alignment among other operating considerations, along with the pricing workflows. This resulted in preventing potential revenue losses of over $1 MM.
• Presented multiple options to leadership along with roadmap, cost, and roles. Also provided cost and roadmap to implement Virtual Centralized PMO along with roles, responsibilities (RACI), and deliverables.
• Tools and frameworks Used - PROS, SAP MM, SAP SD, Data Analytics, PMI, Lean and Six Sigma, ITIL, Microsoft Stack.
• Led a Transformation Program to migrate over 1,200 applications on Windows XP and rollout of 10,000 machines to comply with the Windows 7 environment. The position entailed managing 5 project managers, multiple vendor teams (TCS, Wipro, Accenture, among others) a team of 30 data analysts/programmers and a budget of over USD 10 million.
• Collaborated with client Enterprise Architecture Team to ensure that the business solution was compliant with corporate guidelines from the technology point of view.
• Standardized Project Management Methodology WBS, Phases, and Activities. Created a process to manage and rationalize portfolio, defined demand and capacity, business requests and financial management process. Defined standard project and program level controls and KPI to gain visibility into program financials, timelines, earned value and dependencies.
• Implemented data visualization tools to enhance reporting and research capabilities.
• Defined the program's strategic vision and business goals to guide strategy development and execution, and move people to action. Regularly updated the leadership team on budget forecasts, accruals, spends, program status, releases, issues, and risks. The Program execution helped rationalize applications in the portfolio, modernize over 150 legacy applications, and got separate groups to share over 40 applications, for similar needs. Leveraged value stream maps to identify applications that needed to be replaced.
• Designed and implemented detailed test-driven application remediation and PC deployment strategy. Effectively communicated change to expose the features of the new environment to stakeholders and to all BP US employees. Built and managed strong working relationships with business decision-makers at the C- level; became trusted.
• Tools and frameworks Used - Lean and Six Sigma, PMI, DevOps, Mobile, web, and desktop applications SDK, SaaS applications (salesforce.com, among others), ITIL, Microsoft Stack, Tableau, other large-scale applications (Documentum, among others).