PROFESSIONAL SUMMARY

• Seasoned Professional having more 12 years of IT experience as Program Manager for e - Commerce Omni-channel initiatives using Agile/SCRUM Methodology, Product Information Management Initiatives, Projects in Hi-Tech Application Development, Data Migration and Enterprise Data Quality Initiatives, New Product/Service Development, New Technology Evangelist and a Product/Marketing Manager (CG and Retail).
• Serving as a strategist during pre-sales cycle, engaging with clients early to help set expectations.
• Acting as liaison between Presales, Consulting Services & Technical Support.
• Experienced in enterprise, custom application and product development, maintenance and enhancement with more TEMPthan 12 years IT in various roles in development, Project Management and Process engineering
• Experience as Scrum Master and Agile Project Management Methodologies for more TEMPthan seven years.
• Managed medium to large scale projects with large budgets in complex environment for more TEMPthan seven years using PMBOK aligned Project Management Methodologies.
• Possess strong continuous process improvement excellence background and rick experience in software development methodologies including waterfall, iterative, agile and PMI practices while leading organization transformational programs in four organizations.
• Prepared training material and provided several training on process, tools, templates and methodologies to stakeholders Confidential different level in teh organization.
• Conducted workshops / felicitation and trainings on Agile principles to product / business owner, stakeholders to help them understand agile project methods to create acceptance of Agile methodology.
• Adhered to Project Management code of ethics.
• Has excellent oral, written and presentation skills.
• Ability to work under pressure with multiple priorities and with limited supervision.
• Encompasses leadership and successful team building capabilities combined with excellent technical, communication and customer service skills.
• Has worked in Six Sigma Methodologies and has worked on ITIL Model.
• Resourceful problem solver with proven ability to bring quick resolution to challenging situations.
• A multi-tasker who is keen learner and adapt to newer technologies and changes in teh industry to manage projects.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Facilitating teh definition of clear and attainable project objectives and assisting in teh preparation of proposals in conjunction with sales and delivery as required.
• Preparing project for proposal and helping pre-sales activities to convert prospects into clients - winning tangible business by demonstrating organization capability.
• Managing project while maintaining relationships with stakeholders Confidential executive level
• Gaining functional skills in project’s life cycle phases including gathering and analyzing teh client requirements, understanding business process/procedure in their environment, translating new ideas into clients’ solutions including opportunity identification, requirements development, delivery, support and analysis and documentation.
• Developing detailed statements of work, work-breakdown structure, estimates and work schedules.
• Ensuring teh effective delivery of project activities, within approved scope, schedule and budget, while ensuring client satisfaction.
• Liaising with business stakeholders, design, development, testing and support team as part of IT team.
• Ensuring teh effective delivery of project activities, within approved scope, schedule and budget, while ensuring client satisfaction.
• Planning and tracking projects using variety of tools including MS-Project and Excel, Prince, SharePoint, and Jira.
• Managing and interfacing client for project communication, status reports, acceptance test and sign off.
• Conducting reviews to monitor project vitals like schedule (milestones and project deliverables), effort, cost, resources, impediments, risks and inter-team dependencies.
• Managing teh financials and budget to ensure expected project margin / profitability was met.
• Continually seeking opportunities to increase customer satisfaction and deepen client relationships, including promoting client collaboration on teh resolution of any disputes or issues that arise during teh project.
• Maintaining teh healthy management of project by mitigating risks and defining resolution plans.
• Addressing issues by maintaining Issue log with plan of action.
• Mentoring team members and junior Project Managers. Preparing Training material and providing training to teams.
• Excellent problem solving and decision-making skills.
• Working closely with supporting IT processes including IT Infrastructure, Data Center, Service Desk, End User Services and Compliance for successful delivery of projects.
• Ensuring compliance to organization and industry standards for internal and external audits.

Scrum Master

Confidential

Responsibilities:

• Transitioning from Waterfall to Iterative to Agile project management methodologies.
• Developing enterprise Agile framework with few different organizations that were new to Agile and has been a pioneer of process improvement of introducing best practices, overcoming challenges.
• Preparing training material, provided training and mentoring on Agile and Project Management, identify, train and reward Agile Champions.
• Institutionalizing organization processes, Agile and PMI Practices, techniques and semantic and ensuring that teh team had all teh necessary skills and follows those processes.
• Using different Agile Project Management tools and methods for managing scrums.
• Creating and managing user stories in product backlog, involving stakeholders in prioritization meeting, Sprint planning, preparing and publishing sprint calendars, publishing Sprint reports to stakeholders.
• Working as Product Owner and working with Product Owners to manage product backlogs, providing technical clarifications on user stories, creating and reviewing product acceptance criteria.
• Coordinating test data activities with business and customer support teams, managing teh inventory of production data for production parallel testing.
• Using tools for managing product backlogs, prioritization, planning, defect reporting, change request and creating transparency among stakeholders.
• Setting up Sprint planning, Sprint reviews and retrospective and daily meetings while facilitating morning meetings.
• Maintaining burn down charts.
• Monitoring sprint activities and proactively identifying issues / risk, taking corrective actions to protect team from interruptions during teh Sprint.
• Reviewing Sprint status and distributing status, issues and risk as per communication plan.
• Managing JIRA for defect reporting and for change in teh workflow for change request and defect management.
• Reviewing and analyzing requirements, working with technical design group for design and estimates.
• Liaising with different teams to get issues / implementation request to closure and conducting morning status meeting in teh team.

Confidential

Senior Project Manager

Responsibilities:

• Managed nine cross-functional teams to initiate and implement teh first phase of teh project.
• Developed teh project plan for complete migration of teh existing application in coordination with teh Program Manager & Business Project Manager site to teh new platform.
• Executed teh project meeting teh scope and schedule requirements.
• Coordinated with Oracle for Project Delivery.
• Maintained an Action, Issues & Risks Log of teh project.
• Understood sufficiently teh challenges of such a migration.
• Coordinated on a day-to-day basis with teh Client Project Manager & teh Offshore Team to deliver teh project on time.

Confidential

Agile Project Manager - Demandware Migration

Responsibilities:

• Managed a team of 12 developers and testers to follow thru four iterations to complete teh SG2 Migration for teh company.
• Developed teh project plan for complete migration of teh existing site to teh new platform.
• Executed teh project meeting teh scope and schedule requirements.
• Developed a complete Functional Specification Document for teh website.
• Understood sufficiently teh challenges of such a migration.
• Supported SRA review for teh migration.
• Coordinated on a day-to-day basis with teh Client Project Manager & teh Offshore Team to deliver teh project on time.

Confidential

Project Manager

Responsibilities:

• Analyzed and identified teh features of Stibo STEP currently implemented and enumerated teh features that were not been implemented in Stibo STEP.
• Analyzed teh root cause for instability of STEP InDesign - teh web publishing functionality in STEP.
• Established teh gap in user documentation, if any.
• Documented teh current state of teh environments - Hardware, Software, Memory, etc.
• Provided teh solution for teh right hardware and software configuration of STEP InDesign including teh InDesign plugins for InDesign and Sidecar.
• Documented teh desired target state architecture to be achieved in delivery phase to enable application redundancy and business as usual Confidential teh time of a disaster/application non-availability.
• Assessed and baselined teh quality and teh completeness of teh documents that would be evaluated to size and scope teh effort required for teh “Delivery” phase.
• Provided a project plan for a disaster recovery instance of Stibo STEP.
• Identified and called out teh risks and gaps for teh delivery phase.
• Managed teh Development, Testing & Release Management.
• Assessed teh risks and issues for teh project during Execution Phase.
• Controlled costs and developed reports for teh Finance Department related to teh project budget.
• Completed to closure stage.

Confidential

Program Manager

Responsibilities:

• Teh project entailed continuous release management of teh enhancements in teh Order capturing process in an enterprise architecture consisting of Informatica AVOS, Redhat FUSE, ATG integrated on an ESB.
• Involved in all phases of software development life cycle (SDLC).
• Analyzed and collected business requirements, identified system interfaces and created teh requirements specification document.
• Followed Agile approach for enhancement effort.
• Involved in Enhancement phase of software development life cycle (SDLC) in Agile framework.
• Working noledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, and Agile/Scrum.
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio.
• Extensively interacted with both user group and development teams.
• Managed and tracked change control process of requirements and design changes.
• Documented teh changes, issues and their impact on teh system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated teh best practice methodologies as advocated by teh Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on RUP methodology using Rational Rose.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with teh process owners & stake holders and document analysis.
• Performed user interviews.
• Created prototypes, screen mockups, and wireframes to communicate teh design with clients and stakeholders.
• Worked with storyboards to model teh interactions that users has with teh software.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per teh business requirements and process flow.
• Developed UML Use Cases for teh application and prepared teh detailed Work flow diagram based on teh proposed enhancement for teh system.
• Functioned as teh primary liaison between teh business line, operations, and teh technical areas throughout teh project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created test cases and test scripts.
• Worked with Mercury test director.
• Conducted User Acceptance Testing (UAT), Unit testing and System testing.

Confidential

Program Manager

Responsibilities:

• Planned and coordinated GCP server maintenance.
• Responsible for OS patching & upgrades, firmware upgrades, and HBA replacement.
• Coordinated downtime and resources, created deployment plans, communicated to appropriate teams - RM, PAS, Tier3, etc.
• Ran teh deployments on weekends for production, weeknights for UAT and during teh week for dev/test.
• Coordinated Oracle patching and upgrades.
• Perform root cause analysis when things don’t go well
• Ran weekly meeting to coordinate across all teams - SA, ITO DBA, ADBA, PDBA, EPS, RM.
• Participated in and presented Confidential weekly coordination meeting with GCP & IBM development.
• Coordinated VPMO.
• Ran weekly meeting and maintained spreadsheet with all current GCP related VPMOs.
• U2L - Ran separate weekly meeting and spreadsheet to coordinate between ITO and client team for set of eight VPMOs.
• Participated in meetings for several active VPMOs.
• Supported teh team to move things along.
• Involved in Security Phase me & II implementation.
• Coordinated deployments.
• Underwent Basic Training on teh STEP Tool version 5.0 and Advanced Training on Stibo Step 6.0.
• During teh Discovery phase Confidential ToysRUs, comprehensively understood teh Merchandizing and teh Vendor Management Processes Confidential ToysRUs.
• Understood how teh STEP Workbench integrated into ToysRUs in teh Merchandizing, Supply Chain Management and Vendor Management.
• Coordinated System Integration testing of STEP Workbench - Release 2 requirements of teh ToysRUs, pertaining to teh Image required Workflows, Image Validation and Private Brand workflows; configuring Products, Product Hierarchy and creating references and workflows.
• Elicited Business Requirements for teh Release 3 of STEP Workbench for ToysRus.
• Discussed teh challenges regarding teh Migration of STEP Tool version 5.0 to Trailblazer STEP 7.1.
• Trained a team of 12 offshore and onshore resources on STEP version 6.0.

Confidential

SME Consultant – eCommerce and Order Management and Call Center Applications

Responsibilities:

• Managed a workstream in an eCommerce and mCommerce initiative Confidential Confidential .
• Developed BRD (Business Requirement Document) Customer, Task and User management (including Create Order).
• Handled JAD sessions for Call Center workstream.
• Developed FDS (Functional Design Specifications) for Customer, Task and User management (including Create Order).
• Coordinated teh Information between Business and Development Teams.
• Managed teh Project for Email System -Conceptualization, Initiation, Design and Construction.
• Utilized Agile / Waterfall Methodology.
• Coordinated deliverables with other workstreams.
• Learned and exposed teh mobile applications with teh client.
• Developed standards, tools and metrics for Project Manager, Business Analysts and Quality Assurance Analysts.
• Developed Project Manager/ Business Analyst /Quality Assurance PLAYBOOKs.
• Created, updated and developed teh Application Roadmaps, Project Plans and Release Plans.
• Appreciation of teh Southwest Airlines Technical Environment and Southwest Airlines Methodology, including Southwest Airlines Lite Methodology.
• Exposure to teh Technical Architecture of SWA Technical Environment, like, CEBS, SAAS, Concourse Applications, OSDS, etc.
• Teh Draft Playbook included both teh Agile / Scrum and Waterfall Methodologies.
• Acted as a Change Manager in Concourse Applications team, as had done in two earlier complex Payment domain Projects.
• Worked on FX DAL (Data Access Layer) Program which intends to build a scalable system that is able to support a variety of Foreign Exchange Trades, me.e., Spots, Forwards and Non-deliverable Forwards, including Cross Currency FX processing for Fixed Income and PGA Trades.
• Teh DAL is a new Trade Delivery Engine which bypasses teh mainframe trade delivery engine.
• Teh role included executing User Acceptance Testing (UAT), User Acceptance Testing for Banks (five banks were tested for FX Trade delivery to teh Banks) and End-to-End to Regression Testing.
• Participated in Planning teh Release of teh FX DAL platform to teh three Business units involved, including teh Accounting Group.
• Executed Performance Testing and also participated in teh Testing Automation Discussions
• Was a member of teh team which learnt teh Fidelity Agile methodology and participated in teh first projects being implemented in Agile.
• As part of teh Agile team, evaluated ways to do Automation Testing for Agile Projects.
• Studied teh Lifecycle of teh Mutual Fund trade in Fidelity and developed process flow charts for teh Mutual Fund Trade processes.
• Developed teh user stories for a Mutual Fund Trade migration project.
• Studied SWIFT messaging, Foreign Exchange Trading processes, Mutual Fund Trading processing and processes from teh Custodian Bank to other Downstream Business Units of Fidelity.

Confidential

Project Manager – Technology Transformation Projects

Responsibilities:

• Focused on Order Management, Product Information Management (PIM) for Network Equipment Inventory, Circuit Provisioning, and Workflow Engine for Global Network Services of HP, including a Data Migration Consolidation of Network Equipment for General Motors from a COTS Tool to a internally Developed Network Inventory Tool. Network Order to Activation (NOtA) – Order Management Deployment in Asia Pacific. NOtA suite provides automated, end-to-end, Order-to-Activation through tools, processes, and standards to provide unparalleled network services to HP clients.
• Part of Technology Transformation Projects after teh Merger of EDS with HP.
• Managed two projects concurrently with team size varying from 12 to 20 (onshore and offshore teams).
• Worked on teh data migration project for a network tool – Visionael to NEI for General Motors–an Account of Hewlett-Packard.
• Product Information Management (PIM) for Network Inventory and created documentation for a client’s internal and external networks - Locations (country, province/state, city, building, floor, room, tile), Devices (chassis, slots, cards, ports, status, appliances, x-connects, etc.), Circuits (physical and logical) and Connections (device-to-device, end-to-end).
• Teh tool-maintained information that was granular and accurate by automated audits and provided workflow management to deliver leveraged services efficiently.
• Teh role included studying NEI & Visionael (Product Information Management Tool) Process mapping for General Motors account, gap Analysis, resolving teh queries of teh Database Administrator for data migration, change /enhancement management in NEI.
• Studied teh services provided by Network Services team of HP and teh processes followed to deliver teh services to teh client.
• Coordinated Performance Tests on teh application.
• Project had a requirement to understand teh ITIL Processes. It was based on ITIL standards for Incident management and Request management.
• Understood teh functions of teh NOtA OM Tool.
• Identified teh current and teh prospective users of teh Tool – project managers, engineers and Lead engineers.
• Developed/improved teh training material for teh users.
• Conducted training and walk thru of teh Tool for teh users of teh Tool in Singapore, China, Australia, India & New Zealand.
• Fifty Project Managers and eighty engineers were trained in teh exercise.

Confidential

Business Analyst – eCommerce

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in RUP framework.
• Analyzed and collected business requirements, identified system interfaces and created teh requirements specification document.
• Followed Agile approach for enhancement effort.
• Involved in Enhancement phase of software development life cycle (SDLC) in AGILE framework.
• Working noledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Extensively interacted with both user group and development team.
• Managed and tracked change control process of requirements and design changes. Documented teh changes, issues and their impact on teh system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated teh best practice methodologies as advocated by teh Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on RUP methodology using Rational Rose
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with teh process owners & stake holders and document analysis. Performed user interviews.
• Created prototypes, screen mockups, and wireframes to communicate teh design with clients and stakeholders.
• Worked with Storyboards to model teh interactions that users has with teh software.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per teh Business requirements and process flow.
• Developed UML Use Cases for teh application and prepared teh detailed Work flow diagram based on teh proposed enhancement for teh system.
• Functioned as teh primary liaison between teh business line, operations, and teh technical areas throughout teh project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created test cases and test scripts.
• Worked with Mercury test director.
• Conducted User Acceptance Testing (UAT), Unit testing and System testing.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain teh essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Used V-Shaped model to present solutions
• Designed and developed Project document templates based on V- SDLC methodology
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Worked extensively with MS Office applications including MS Project, Power point, and MS excel
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ecommerce suite
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Responsible to design teh Software Business Requirement (BRD), Interface Agreement (IA), System and Feature Design (SFD), High Level Design Document (HLD) and Detail Design (DD).
• Analyzed trends and design phases in teh industry and applied teh noledge gained to creating comparisons, and tradeoff summaries.
• Held several JAD and JAR sessions to facilitate interaction with Business Users.
• Modeled teh detail design of teh system using Use case diagrams.
• Provided Business Requirement Documentation (BRD) for teh customers after thorough market and technology research and by analyzing current market trends.
• Conducted GAP Analysis between teh legacy reports and teh New Built report to incorporate all teh necessary information in teh new report.
• Used Iterative Software Process for teh development of teh Reports.
• Interacted and conducted meetings with teh Marketing Team to discuss pricing initiatives.
• Involved Requirement management.
• Created a Traceability Matrix to maintain teh Traceability of teh requirements.
• Used MS Project Gantt charts create teh different modules of teh project.
• Performed regression and user acceptance testing during various stages of teh development.
• Held weekly meetings with developers and QA/testers to ensure project deadlines were being met

Environment: MS office 2003, Visio, MS Project, Rational Test Manager, Micro strategy, Data Stage, Mercury quality center.

Confidential

Program Manager

Responsibilities:

• Conceptualized teh whole program saving $4 million Confidential teh outset of teh program by deciding to Build In-house rather buying a COTS Solution for Bill payment
• Validated teh Business Plan and improved teh business plan for
• Managed teh Business Development for teh Concept, including, developed teh Strategy for Retailers, Bill Issuers & teh Bill paying Customers
• Developed a skeletal team in teh beginning and teh team for test marketing teh concept
• Responsible for All teh Smart Card Applications (except Telecom) – to include Banking, Retail, Identity and Railways
• Developed teh world’s largest Pre-paid card Loyalty program as a Technology Solution Provider Achievements
• Launched teh first pre-paid loyalty program – Bharat Petro card as a pilot for teh petrol major and rolled out nationally
• Achieved teh first order from teh only transaction service provider in India for EFTPOS terminals.
• Developed teh banking solution pilot for teh second largest bank in India.
• Developed total solution capability in teh transactions domain for Schlumberger.

Confidential

Program Manager

Responsibilities:

• Business Process Re-Engineered Certificate of Deposit (CD) Product, with a complete software development lifecycle management for teh Certificate of Deposit Product
• Implemented teh Sales Program and Marketing Plan for Certificate of Deposit
• Responsible for Operations Team of CD
• Developed a Customer Acquisition Processes for a Mutual Fund
• Conceptualized First Smart Card based Cash Card for Confidential

Confidential

Brand Manager

Responsibilities

• Handled teh complete marketing function for Tea Division, including planning and executing of teh Tea City Brand Strategy, co-ordination between product development, production, quality control, purchasing, logistics and teh advertising agency to ensure smooth brand operation; design, discuss and agree annual marketing plans.
• Identify new products and product modifications/savings to support teh brands
• Develop and implement brand strategies and marketing programs to meet business growth and profit objectives.
• Increase sales of major brands through new product development, packaging, merchandising, and advertising.
• Coordinate cross functional work teams and outside agencies to implement plans.
• Analyze markets for business trends and market insights.
• Maintain awareness of consumer trends, other consumer product company activities and best practices in packaging and merchandising.
• Develop significant new products that satisfy consumer wants and needs.
• Lead/assist in restaging and consolidation of product lines and packaging.
• Measure and report success/learning from initiatives launched and tactics executed.
• Develop programs to meet needs of both consumers and retail customers.