SUMMARY:

To continue 20 years as a team player in the IT field in an organization challenging training and skills earned. I am organized, organized, organized Love the challenge of wearing more than one hat in applying unique balance of technical & soft skills as seen in my most recent positions. Attracted to challenges and rewards of cutting - edge product support and customer service.

EXPERIENCE.

Project Manager

Confidential

Responsibilities:

• Asset Discovery Tech, combining tools with technical know-how
• Asset Discovery Liaison with Internal Teams, asset tracking via DBs, lists, pivot tables
• Asset PM for Discovery Team (including off shore), increasing responsibilities as lead including coordinating priorities, workloads, documentations

Sr. Technical Analyst (Sys Admin)

Confidential, San Jose, CA

Responsibilities:

• Ongoing configuring & maintaining of password manager server builds for three environments spanning three redundant sites
• Password Knowledge - Support Documentation
• Documentation of Hitachi ID Password Manager installation & maintenance for users & administrators
• User Interface
• Architecture & Configuration
• Troubleshooting
• Account Summary & Statistics
• Replication
• Auto Discovery
• Scheduled Jobs
• Password Support environment "run books" created, especially for The Privileged Appliance & Modules (TPAM) secure password repository
• Monitoring & remediation "run book" created
• Documentation of Enterprise Management (EMAN) System
• Present “monitor” options
• Parallel alert types with best monitor view, remediation & escalation steps
• Parse whether to use built in remediation steps or link to “how to” documents
• Customer Support
• Manage Remedy Ticket Queue
• Remediate AD issues
• Create Documentation
• Customer “how to” documents
• Team training, ticketing system navigation
• Team knowledge bases & “how to” documents
• Visio process flowcharts
• Enterprise Groups Management Project
• Assisted in setting up pre-dev virtual environment for project to consolidate diverse authentication environment mechanisms into centrally managed AD via Microsoft Forefront ID Manager (FIM).
• AD Boot Camp Survivor

Technical PM (System Admin)

Confidential, Sunnyvale, CA

Responsibilities:

• Program Management for 4 primary (owned) Virtual Clusters (VCs) & 30+ secondary (supported) VCs spanning 3 Parallel Processing Clusters (PPCs)
• Oversaw efficiency program on 4 primary VCs that has netted a 33% increase in throughput, 47% increase in allocation efficiency & 82% reduction in queue times in FY14
• Chair & maintain meeting agendas:
• Weekly stand up meetings
• Weekly customer meetings
• Special meetings as needed
• Regularly connect with other PMs, especially regarding special issues & projects (such as migrating from a legacy cluster to a new cluster)
• Daily track user issues & tickets
• Compile & maintain “quick reference” tables containing:
• Important contacts organized by PM/team themes
• Links to ticketing, support, discussion groups & training
• Developed project charter documents
• Tracked projects using Agile style kanbans
• Administration of the same Virtual Clusters (VCs)
• Daily response to user needs through the TechEase ticketing system, emails & Lync IMs resulting in timely customer service & stellar issue closure statistics
• Create & maintain communication templates to expedite special & routine communication tasks
• Assist users with onboarding & understanding the best practices of the shared VC model
• Administer VC user access, security groups, permissions
• Administer VC shares, coordinate data replication between clusters (including capacity analysis), & serve as communication conduit among other VC administrators & teams
• Coordinate processing token migrations, & daily token allocation adjustments/administration
• Daily proactive remediation of issues from Stargazer Automated Alerts via PowerShell coupled with user communications regarding:
• Loop setting for batch job priority adjustments
• Redirecting users to most efficient VC for job type/run times
• On-the-fly tuning of jobs with performance issues
• Routine remediation of issues generated in allocation efficiency reports:
• Processing token over-allocation
• Jobs inappropriately running in wrong VC
• “How To” documents authored & maintained:
• Tuning Jobs through Visual Studio to net vast improvement in token allocation efficiency
• Process-related documents to educate users & streamline administration
• Ongoing editing & refinement of Shared VC Model & Best Practices documents
• Hands-on support of hundreds of Lab machines for multi-language Conversational Understanding Feedback Loop (which is a consumer of a Parallel Processing Cluster)
• Lab environment includes:
• Hundreds of High-Performance Computing (HPC) Windows 2012 R2 machines
• File servers
• SQL servers
• Terminal servers
• Hyper-V (VM) servers
• Database & Storage Arrays
• GPU servers
• Switches
• Core router
• Daily local break-fix remediation support
• Visual walk through inspections of all racks
• Analyze MS System Center Operations Manager (SCOM):
• Remediate Critical Issues items
• Remediate Active Alerts items
• Use of MS HPC Cluster Manager when remediating HPC issues
• Coordinate & facilitate vendor appointments
• Tier 1 Project Implementation
• Machine racking, stacking, labeling & cabling
• Data exports to, & maintenance of, inventory & reporting portal
• Documentation Projects include:
• Development & maintenance of lab support portal for team use
• Vendor contact & communication process for vendor support
• Procurement processes
• Inventory spreadsheet development & maintenance
• Change management documentation maintenance
• Rack-specific documentation geared as quick reference for disaster recovery

Sr. Desktop Support w/ Systems Support/Jr. Systems Admin

Confidential, Monterey, CA

Responsibilities:

• Set up new IT Workbench Area (5 dedicated stations) from ground up (coordinated with vendors, networking & telco teams) for more timely service, system troubleshooting, repair, & deployment of new & replacement systems
• Built two Optiplex images (3010 & 7010) to run legacy Xp OS, troubleshot issues associated with the same such as making Windows Updates operational
• Implemented Image Change Management Form to track changes on each image
• Provided documentation for these complex builds due to the age of the Xp OS
• In parallel with system build documentation, created system installation checklist to promote efficient teamwork & provide consistency between builds
• Created system/user checklist primarily for remote user communication of account & system information (including graphic checklist of items such as current monitor cabling to simplify communication)
• Created system/manager checklist to determine software & hardware requirements for replacement systems & to promote more timely communication (run in parallel with formal request/approval forms)
• Created checklist for returned system refresh coupled with metrics to determine reinstallation options
• Tested returned systems & hardware, inventoried hard drives & memory, for more reliable redeployment
• Deployed dozens of new, loaner, & replacement systems to local & remote users
• Created process for documenting status of systems/deployments as a buffer for formal inventory data entry, system parts/repair status, systems/parts available, & images updated/available
• Organized image storage & catalog for efficient reference of available resources
• Collaborated with vendor support for local & remote users to maximize use of "next day support," reduce down time (primarily elimination of lost time due to shipping), & overall retention of user productivity
• In parallel with vendor support collaboration documentation, provided written rationale for "buy in" from users & managers to promote positive participation in the process to maximize productivity
• Monitored helpdesk activity, did desk side support, & remote telephone support as needed
• Served as trainer, organizer, & escalation point for more junior helpdesk/desktop support staff
• Responsible for determining specifications & obtaining quotes for purchasing systems, peripherals, parts, test bench equipment, supplies; received & deployed items
• Researched upgrade/replacement of video surveillance camera system to satisfy compliance issues; engaged vendor regarding specifications & quote
• Supervised "trial run" of work at home users setting up video communication systems at home in conjunction with vendor documentation; noted documentation errors, typos, deficiencies, & participated in rewrite

Sr. Support Engineer

Confidential, San Jose, CA

Responsibilities:

• Basic review of networking & switching principles (802.1Q protocol, subnets, supernets)
• Configuration of Confidential Layer 2 and 3 Switches (including trunking & link aggregation), firewalls (ACLs; SSL & IPSec Tunnels, hub and spoke configuration), threat management appliances (Unified Threat Management & Security Threat Management), Wireless controllers, managers, APs, bridging
• ReadyNas storage, RAID types

Sr. Desktop Systems Administrator

Confidential, San Mateo, CA

Responsibilities:

• Daily Break-Fix for local and remote users
• Organizing Ops
• Acronis Imaging
• New User Setup including Email, AD Accounts, Systems, iPhones, IP Phones, Voicemail, Peripherals, Encryption
• Documenting Processes
• System maintenance and upgrades
• Point Person for Systems Purchasing Process
• Backup Systems

IT Lab Infrastructure Specialist/Assoc Sys Eng

Confidential, Fremont, CA

Responsibilities:

• Take care of all day-to-day break-fix issues for local and remote labs
• Series of major data migration from Fremont, CA lab to Round Rock, TX lab
• In charge of nightly data backups for local lab and remote environments
• In charge of daily array disk health checks and remediation
• In charge of Microsoft patch management cycle using Dell DDM (Shavlik) Tool for remote lab
• In charge of ESD compliance for the lab, and provided site with perfect ISO 9001 audit
• Oversight of Uptime system monitoring software, alerting, and notifications for local and remote lab
• Reputation for stellar document writing and maintenance (rewriting of existing documents)
• Have track record for completing projects ahead of schedule
• Day-to-day operations (cooling and power checks) and special projects including . . .
• Built QA Client Lab from ground up
• Set up tables, benches
• Provisioned data connections, troubleshot wiring
• Configured Avocent KVM
• Installed, configured, 30 desktops and laptops of varying types
• Uninstalled unnecessary programs, installed anti-virus and backup/imaging solution
• Provided labeling, documentation, and training to internal customers
• VMware vCenter Server 4.0.0 (via VSphere Client 4.0.0)
• Patching of ESX nodes via Virtual Center Update Manager
• Creation of SysPrep files under Customization Specifications Manager (including downloading of underlying sysprep.exe files to parallel various OS versions)
• Configure systems in French, German, Portuguese, Spanish, Chinese, Japanese; Troubleshoot connectivity: edit network labels (network addresses), DHCP scopes, keyboard language issues, logon credentials, misc error messages, Activation, Logon/KB (German and Japanese), DNS,
• Installing and Upgrading VMware Tools
• Upgrading clients from version 4 to 7
• Export of OVF/A Templates for Deployment (Import) into other lab environments
• Windows: XP Sp 2 32 bit, 2000 Server Sp4, 2003 Server Sp2, 2008 Server 64 bit, Windows 7 32 and 64 bit, Vista Sp1 32 bit; Linux: All flavors
• Dell Equallogic PS6000/6500E Arrays on vCenter Server 4.0.0 (via VSphere Client)
• Flashed firmware from V4.3.0 to V4.3.5 (on 4 of 8 arrays)
• Cabled arrays into iSCSI network
• Configured 6 arrays from CLI (name, IP, group membership)
• Configured members for Storage Pool via web interface
• Created Volumes (LUNS using limitation guidelines) via web interface
• Granted access (Access | x.x.x.# individual IP Build4 and IP address x.x.x. TnD ) via web interface
• Pointed ESX servers to iSCSI on Virtual Center
• Use of Dell EqualLogic SAN HeadQuarters for misc configuration/information
• Troubleshooting of bad disks, failed module, logon issues
• ISA (Microsoft Internet Security and Acceleration) Server 2006
• Installed ISA servers in domain environment paralleling authentication options
• Created VM Windows 7 workstation (with local logon) for testing purposes
• Documented installation and configuration processes
• Dell Remote Monitoring /Remote Infrastructure Monitoring
• Installed SilverStreak (local service for monitoring network)
• Added Management Domains, Devices, Asset Groups, Users, User Groups
• Created Monitoring Polices and Templates
• Configures Event Monitors, Thresholds, Windows Service Monitors, Collection Fault Monitors, and Notification Rules
• Automated service restarts (remediation)
• Upgrade Windows 2003 Enterprise 64bit Sp2 to Windows 2008 Enterprise R2 64bit
• Troubleshoot PowerEdge R900 Dell Perc 6/I Integrated RAID controller issue
• Adjust local policies (turn off prompt for elevation)
• Create shortcut for running CMD as an administrator
• Troubleshot DCOM error
• Disabled IPv6
• Disabled StrictNameChecking (registry hack)
• IIS
• Configuring remote connectivity
• Test via Sitemanip.exe (Everdream remote query/manipulation of sites)
• RoboCopy scripting
• Backup of critical data
• Logging backup jobs
• Monitoring success/failures
• Serviced Load Balancer Technology (BigIP)
• Respond to changes in environment
• Edit entries to parallel changes

Solutions Architect\Project Manager

Confidential, Santa Clara, CA

Responsibilities:

• Set up Active Directory on Windows 2008 for this startup company
• Set up Organizational Units to parallel organization and data storage structure
• Developed naming conventions, account templates, and functional groups
• Set up Linux-based NAS, VPN access, Anti-Virus, logon scripts
• Provided documentation for ongoing continuity of operations (NAS, DNS, Visio network drawings, inventory tracking, configuration specifications, how to docs for staff)
• Assisted with Bus Dev strategy (Power Point Slides, org charts, training strategy)

Project Manager

Confidential, San Jose, CA

Responsibilities:

• Managed completion of application for Interstate Renewable Energy Council (IREC) certification, and Eligible Training Provider List (ETPL) based upon two-pronged project scope and charter
• Wrote and/or edited policies, procedures, website content, manuals, and paralleled IREC Task Analysis with STI curriculum
• Utilized remote collaboration tools for efficiency (Sococo and Dropbox)

Project Technician, Document/Artifact Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Extracted images using Ghost Explorer 11 in preparation for email (pst) and data processing.
• Organized load balancing of images and raw data on separate external drives, including back up for disaster recovery purposes.
• Ran Xcopy scripts to organize data. Ran Mapitool to convert psts to message (MSG) files.
• Ran Easy Duplicate Finder 2.2.1 to reduce unnecessary search results.
• Ran Abbyy Fine Reader 9.0 (Hot Folder & Scheduling) to OCR native files (pdf, tif, tiff) into a searchable format.
• Ran DtSearch to Index data for (privileged and non-privileged term) searches, data copying, and report/log generation.
• Audited DtSearch Index results on pdf, tif, and tiff files to reduce OCR processing time.
• Developed and edited documentation including step-by-step instructions for each of nine processes, Chain of Custody checklists for each user (custodian), process/step verification overviews and naming conventions.
• Documented which artifacts (screenshots, bmp images, spreadsheets, logs, reports) were needed for verification of each step.
• Performed audits for each process completed and artifact posting verification.
• Adjusted priorities and processes on at least a daily basis per needs and requests if vendors, attorneys and management.

Windows 2008 System Administrator

Confidential, Sunnyvale, CA

Responsibilities:

• Migrated systems to AD.
• Migrated data and email.
• Build Ghost Xp and Vista images for Dell desktops and laptops. Documented processes.

Windows 2003 System Administrator

Confidential, Moffett, CA

Responsibilities:

• Member of Applications Services Group supporting 18 servers and various key applications (Cairs, Hyperion, Systems Applications and Products in Data Processing SAP ).
• Provide client support while documenting configurations and processes.
• The diverse server architecture included Hyperion on VM Ware and Sharepoint running on NLB systems with SQL clustered and a NAS solution for database storage.
• Duties also include testing updates on VM Ware, troubleshooting servers and lab installations, desktop support (Cairs and SAP client upgrades, email migration and troubleshooting, port replicators, laptop troubleshooting, monitors, printers, workstation decommissioning, hard disk drive data erasure, and responding to user questions), and general data center maintenance (USB KVMs, system moves, etc.),.
• Cairs and SAP client documentation, Installing Sun Java Runtime Environments for the Federal Personnel and Payroll System FPPS and National Business Center Datamart, Emergency Shutdown Procedures, Windows 2000 to 20003 Migration, Server Consolidation, Updated SAP Server Listing, and Sharepoint IT Support folder structure and document support.

Project Analyst

Confidential . San Jose, CA

Responsibilities:

• Led implementation of a Streaming Video solution consistent with this video conferencing company’s infrastructure.
• Researched hardware/software solution functionality, scheduled demonstrations, while taking into consideration budgetary parameters.
• Provided recommendations on integrating with COLO facilities and/or Content Delivery Networks (CDNs).
• Expanded involvement in daily video conferencing operations at the home office and at remote client sites.

System Administrator

Confidential, San Jose, CA

Responsibilities:

• Daily log on (including weekends) remotely at 4:30 AM to check network status, particularly check success/failure of Veritas 9.1backups in three plants, troubleshoot and take corrective action as necessary. Supported backups on AS1 unix boxes in two locations.
• Supported migration of hundreds of Xp workstations from the NT to 2003 AD domain structure.
• SOX compliance: pre-audit preparation, audit assistance for examiner, post-audit corrective action.
• Created print queues on new AD servers.
• Coordinated move of user data from the NT domain to the new 2003 AD domain.
• Ran regular network scans (via Languard and/or Audit Wizard) to provide accurate inventory figures to upper management.
• Provided escalation support for desktop support techs, and served as a liaison between the regional helpdesk and the Enterprise Computing Management Systems (ECMS) group.
• Supported techs and systems in numerous locations in San Jose and the surrounding areas.
• Ran quarterly Audit Wizard reports of hardware and software to provide accurate license counts to upper management.
• Developed and updates Disaster Recovery procedures as needed.
• Continued to Review networking books such as Network Routing Basics (Understanding IP Routing in Confidential Systems), by James Macfarlane.
• Supported 40+ Windows servers in five primary locations on a daily basis
• Manage tight disk space issues for user data, load balance, and migrated data to new NAS solution.
• Balance backup jobs between Veritas and Data Protector (Omniback) in the migration process.
• Had 100% data restore success for entire tenure at Confidential /City of Mountain View.
• Managed test labs including VMware instances for pre-preduction testing and product evaluations.
• Daily log on remotely at 4:30 AM to check network status, particularly check success/failure of Veritas and Data Protector (Omniback) backups, troubleshoot and take corrective action as necessary.
• Project Management.
• Monthly maintenance process for all servers streamlined and reorganized to maximize dwindling manpower resources due to a tight economy.
• Project services about 25 servers at five physical locations.