SUMMARY:

• Extensive professional experience with Apple, Cisco, eBay, Walmart Global eCommerce, Agilent Technologies, Applied Materials, Hitachi, Abbott Laboratories, Schlumberger ATE, and City of Santa Clara.
• Experience in Human Resources, Benefits Management, Contract Management, RFP, SOW, SLA, CRM, Change Management, Vendor Management, and Customer Relationship Management.
• 10+ years of Project Management/Coordination experience - Project Management (SDLC, Six Sigma, Waterfall, Agile), status reports, dashboards, meetings, facilitation, negotiation, collaborative decision making, oversee multiple projects and teams, document BRDs, synchronize work plans, define project tasks and deliverables, and manage project documentation and communication to stakeholders.
• Worked with 50+ members cross-functional, cross-geographic teams, project planning, strategy, schedules, project and financial tracking, time and resource management, committee meetings, QA, and deliverables.
• Proficient in MS Project, Visio, Word, Excel, PowerPoint, Smartsheet, Outlook, CSC, CCW, OPE, Jive, Cisco Jabber, Apple Jabber, Skype, WebEx Connect, Virtual Meeting Room (VMR), Box, Wiki, SharePoint, Doc Central, Cisco Docs, EDM, JIRA, Confluence, Trello, Zendesk.
• Detailed oriented, able to prioritize and multitask, and work independently as well as within a team environment.
• Self-driven, highly motivated, familiar working effectively in a fast-paced, extremely dynamic environment, and experience working on global teams.
• Excellent management, analytical, interpersonal, communication and presentation skills.

TECHNICAL SKILLS

Software: WebEx Connect, Virtual Meeting Room (VMR), Cisco Jabber, Apple Jabber, Skype, Jive, WebEx Social/IWE, Wiki, JIRA, Confluence, Trello, Zendesk, Kintone, Microsoft Lync, Business Escalation Management System (BEMS), Box, SharePoint, Enterprise Document Management (EDM), Doc Central, Cisco Docs, LiveLink, Documentum, Cloudwords, ProSight, Remedy, StarTeam, CaliberRM, MeetingPlace, NetMeeting, PlaceWare, MS Outlook, Lotus Notes, Novell GroupWise, MS Project, MS Visio, MS Access, MS Office Suite (Word, Excel, PowerPoint), Smartsheet, Adobe Framemaker, FileMaker Pro, Windows and Mac

Systems: Cisco Software Central (CSC), Cisco Commerce Workspace (CCW), Order Provision Engine (OPE), Cisco Service Contract Center (CSCC), Cisco vKit (Virtual Sales Kit), Store Front Operations (SFO), Oracle SCM, Oracle WCC/WCS, Hitachi HiCommand, Workday, Ariba, Human Resources, Payroll, PPlus, Billings, Accounts Payables, Accounts Receivables, Utilities Management, General Ledger

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

HR Project Manager

Responsibilities:

• Work as part of teh Global Talent Engagement (GTE) Organization on a range of Human Resources related projects and programs, bringing teh HR Centers of Excellence and other partners/vendors together to drive successful executions.
• Work across multiple high-level, complex non-technical projects within teh constraints of scope, quality, time, and cost, to deliver specified requirements. Projects are strategic and tactical in nature.
• Coordination of stakeholders and third parties/vendors for teh flawless execution of projects.
• Ensure all projects are delivered on-time, within scope and within budget.
• Gather business requirements and identify success measures in agreement with stakeholders.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring our technology/other partners are engaged/teh work is technically feasible.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress, set up and manage routines.
• Manage changes in project scope, schedule and resulting impacts (budget, comms, etc.)
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage teh relationship with teh client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.

Confidential, San Jose, CA,

Project Manager

Responsibilities:

• Provided product samples and required documentations to global teams for testing purposes.
• Participated in weekly project status meetings with team members and key stakeholders.
• Engaged technical compliance teams, gathered and provided weekly action item updates.
• Worked as part of teh Software Supply Chain (SWSC) Operations Team enabling teh fulfillment of Software and Software License products both electronically and physically.
• Participated in weekly project status update meetings with team members and key stakeholders.
• Gathered and provided weekly fulfillment project status and action item updates.
• Managed Smart Accounts to resolved Partners, Resellers, and Customers issues.
• Updated Smart License Report to maintain current issues status.
• Participated in User Acceptance Testing (UAT) for Smart Account upgrades.
• Collected and provided weekly employees and consultants’ progress reports to Management.
• Project management of small projects on an ad hoc basis.
• Maintained software archive documentation database.
• Worked as part of teh Global eCommerce (GeC) Software Engineering @Support Team and managed teh Vendor Transition Project.
• Ran daily Scrum meeting, tracked, and assigned issues to Engineers to resolve and meet SLAs.
• Point of Contact for teh Vendor Transition Project. Responsible for a smooth transition between Walmart, Wipro Technologies, and Cognizant Technology Solutions teams.
• Monitored, tracked, and provided regular updates and status reports to Management Team, Stakeholders, and Program Sponsor.
• Identified risks, managed risks and dependencies to teh program’s successful outcome.
• Provided weekly progress reports of Knowledge Transition, Shadow Support, Lead Support, and Steady State.
• Worked as part of teh U.S. Channel Sales Program Development team to track Apple Fixture deployments in partnership with Carriers and Install Vendors.
• Built relationships with business partners and key stakeholders to ensure success of teh project.
• Participated in weekly status update meetings with team members and key stakeholders.
• Generated and provided weekly deployment report, statistics report, and issues summary.
• Followed-up with Carriers and Install Vendors to resolve post install issues.
• Managed documents (Design Brief, Store Planning Proposal, Initial Design Kit, Site Survey, and Final Design Kit) to ensure teh required documents are posted into Store Front Operations (SFO) and with teh Carriers and Install Vendors FTP sites. Tracked and ensured corporate SLAs are met.
• Maintained and cleaned up databases as needed.
• Worked as part of teh IT Global Infrastructure Organization to build a new web home page for teh Life Sciences & Chemical Analysis Division.
• Developed project plan dat defined teh scope, goals, deliverables, resourcing, and schedule dat supported business goals in collaboration with business and technical teams and other key stakeholders.
• Created detailed project plans dat set clear development, integration, release milestones, and support milestones.
• Built relationships with business partners and key stakeholders to ensure success of teh project.
• Set up and facilitated meetings, developed agendas, published minutes, followed-up on action items, and provided assistance to teh project teams and project leaders.
• Communicated on project progress to keep team members and stakeholders informed of all issues and risks.
• Identified and managed project dependencies and critical path in collaboration with business and technical teams and escalated when needed to avoid impact to teh delivery timelines, scope, and quality.
• Ensured optimized resource and capacity planning to achieve teh project goals.
• Managed changes in project scope and ensured appropriate plans are put in place to avoid impact to delivery timelines and quality.
• Participated in post-implementation support planning and stakeholder advisories.
• Conducted post-implementation assessments and followed-through to assist in achieving normal status.
• Conducted lessons learned session.
• Developed new processes and templates for teh Project Management Office.
• Worked as part of teh Global Managed Marketplace (GMMP) Business Strategy & Planning team to ensure business priorities translate into actionable plans dat drive execution, delivery, and business results.
• Developed end-to-end project/program plans dat defined teh scope, goals, deliverables, resourcing, and schedule dat supported business goals in collaboration with business and technical teams and other key stakeholders.
• Utilized CRM database to strategically plan, execute, and promote Gross Merchandise Value to teh Greater China Region.
• Built relationships with key partners/stakeholders to ensure success of critical programs.
• Communicated on project progress to keep team members and stakeholders informed of all issues and risks.
• Ensured teh quality, effectiveness, and timeliness of overall project communication and tracking key metrics.
• Created detailed project plans dat set clear development, integration, release milestones, and support milestones.
• Planned project timelines and tracked milestones, deliverables, and communicated progress to stakeholders.
• Ensured optimized resource and capacity planning to achieve teh project/program goals.
• Identified and managed project/program dependencies and critical path in collaboration with business and technical teams and escalated when needed to avoid impact to teh delivery timelines, scope, and quality.
• Managed changes in project scope and ensured appropriate plans are put in place to avoid impact to delivery timelines and quality.
• Developed and put in place a Crisis Management procedure.
• Worked as part of teh Go to Market Shared Services (GTMSS) team creating and managing Program Office IWE/WebEx Social websites and collaboration tools (Cisco Docs/Webtop EDM).
• Created and developed IWE/WebEx Social structure and content management for teh Release Management Office, Portfolio Management Office, and Front Door teams.
• Provided IWE/WebEx Social training and documentation to teh PMO teams.
• Worked with Business Operations team members to provide content and inputs to teh main GTMSS IWE/WebEx Social websites.
• Worked as part of teh Cisco Services Commerce Team managing Program Office websites (Wiki and IWE/WebEx Social) and collaboration tools (Cisco Docs/Webtop EDM).
• Developed and implemented communications tools and best practices dat increase teh efficiency of process and project management collaboration to improve access, storage, and retrieval of Project Release information.
• Managed Services Commerce website design and content, published large number of department web pages, published changes to scope planning databases, established governance, training and utilization of information management tools.
• Coordinated contributors and stakeholders inputs for teh weekly Project Release Status meeting.
• Analyzed and provided quarterly Downtime impact assessment information to Change Management Team.
• Worked as part of teh Change Enablement Team, provided Internal Communications in support of Country Enablement projects and major cross-functional initiatives. Developed communication plans in collaboration with internal clients and project teams and execute, measure, and report success against plans. Identified audiences and defined approach for successful change adoption.
• Responsible for defining, developing and executing strategic communications plans and collateral for internal clients and project teams on change initiatives.
• Developed communication strategy in collaboration with internal clients and determine teh most effective communication channels. Ensured all messages conform to company guidelines.
• Wrote, edited, and reviewed all collateral to support teh communications plan.
• Managed competing demands as well as differing stakeholder requirements and expectations to satisfactory outcomes. Managed relationships and influence key functional and cross-functional business partners.
• Identified and segmented stakeholders and audiences.
• Participated in and support teh analysis of impacts for each stakeholder segment.
• Determined noledge and/or behavior change required for stakeholder segments to successfully adopt teh change.
• Developed and executed business readiness activities, including creation and management of readiness assessment and post-project evaluation.
• Monitored and guided teh commitment level of impacted stakeholders.
• Provided clear and concise updates regarding overall project status, issues, risks and recommended get-well actions.
• Participated in post-implementation support planning and stakeholder advisories.
• Conducted post-implementation assessments and follow-through to assist in achieving normal status.
• Responsible for various project management functions in teh implementation of Services 2010 Process Standardization Initiatives in teh Customer Advocacy Sales department.
• Set up and facilitate meetings, develop agendas, publish minutes, track and report of project progress, follow-up on action items, and provide assistance to teh project teams and project leaders.
• Gathered and analyzed status, issues, risks, decision tracking, as well as ensuring program protocols are applied and followed within teh project.
• Developed new processes and managed projects as needed by teh Director to facilitate delivery of teh project.
• Performed as teh project librarian responsible for teh proper organization and documentation of project information in MS Project. Documented and communicated changes to teh appropriate departments and worked with other analysts to develop improvements, modifications, and enhancements.
• Assembled activity reports for management review and notified management of issues and problems requiring immediate attention. Tracked weekly issues, risks, decisions, and dependencies across teh Channel project to review with project managers and teams.
• Gathered and assembled weekly project status reports and other progress/update reporting to various audiences as required. Partnered with project managers to create and maintain deadlines.
• Assisted in teh planning, organization and development of product and program management processes and documentation associated with teh collection, retrieval, accessibility, and usage of information for planning and decision making.
• Organized and maintained updated project documents in WebEx Space, Wiki, Livelink, and EDM.
• Responsible for various project management functions in teh implementation and training of teh Manufacturing Business Project Life Cycle (DMAIC) in teh Global Supply Chain Management department.
• Organized and supported training curriculum to include PowerPoint presentations, communications to stakeholders and students, collected and disseminated materials, scheduled training sessions, Voice on Demand (VoD) set up, surveys, room set up, catering, and follow-up on requests and inquiries.
• Organized and maintained updated project documents in LiveLink.
• Developed and maintained content for teh Project Management’s Wiki page.
• Researched project templates for standardization.
• Responsible for various project management functions in teh implementation and development of Cisco Service Contract Center (CSCC).
• Set up and facilitated meetings, developed agendas, published minutes, tracked and report of project progress, followed-up on action items, and provided assistance to teh project teams and project leaders.
• Maintained project calendars and project related functions such as LiveLink repository, budgets, and presentations.
• Collaborated with cross-functional and cross-geographic teams. Directed project communications and ensured all project stakeholders are informed of project status.
• Organized Global Review meetings quarterly to provide cross-geographic status updates.
• Maintained ITG tracking and updates, an Issues Management Tracking System.
• Gathered FAQs for teh Service Support Center Team to develop questions for teh CSCC Knowledge Base.