PROFESSIONAL EXPERIENCE:

Confidential - Alpharetta GA

Lead Application Project Manager

Responsibilities:

• Managed multiple projects with responsibility for two applications and assigned staffs of 10 - 20 persons per application
• Worked with application teams (requirements, design, development, and test) to ensure each team addresses project activities as per their methodology and in a timely fashion
• Worked with project clients, LPM and other APMs to ensure project scope and requirements are identified, approved across the board as per an Architectual Integrated Solution (AIS) document, and completed in a timely fashion
• Coordinated AGILE iteration activities (scrum meetings, backlog catch up) and deployment management actvities with Scrum master, Dev and Test teams
• Coordinated Waterfall activites (documentation review, development and testing activities) with requirements, design and development teams
• Worked with LPM, client(s) and all in-scope application teams to ensure buy-in of project and program IST schedules
• Maintained project deliverables including project scope, requirements, design, testing, delivery metrics, weekly oversight updates and weekly project status reports
• Facilitated various project meetings and providing weekly project status reports, and meeting minute updates as needed
• Performed project change request (CR) processes including the gathering of impact assessments and estimates from application POCs
• Coordinated with LPM, client(s) and all in-scope application teams to ensure project deployment needs.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, FileNet - P8, CM/PM Time Reporting, PRISM document repository, TechDev platform (TDP).

Confidential - Atlanta GA

Lead Project Manager

Responsibilities:

• Managed projects that ranged from two application teams and 4 resources to six application teams and 24 - 28 resources.
• Worked with multiple outside vendor Application Project Managers (APMs) including IBM and AMDOCS to coordinate scheduling and milestone activities completion
• Worked with application teams (requirements, design, development, and test) to ensure each team addresses project activities as per their methodology and in a timely fashion
• Worked with the client(s) to ensure scope and requirements were identified so the Joint (JRD) and system requirements documents (SRD) could be completed in a timely fashion
• Worked with the AGILE Product owners to determine Epic stories and set up Theme folders in the Rally Agile repository for Epic and User stories as well as other project processes.
• Performed project change request (CR) processes including the gathering of impact assessments and estimates from application POCs
• Worked with the client(s) and all application teams to ensure buy-in of project and program IST schedule.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, FileNet - P8, CM/PM Time Reporting, PRISM, Rally.

Confidential - Atlanta GA

Lead Project Manager

Responsibilities:

• Managed 15 applications with four to 6 resources per team; manged 60 to 90 resources for the project
• Worked with multiple outside vendor Application Project Managers (APMs) including IBM and AMDOCS to coordinate scheduling and milestone activities completion
• Maintained project deliverables including project actuals vs. estimates variances and delivery metrics, project scope, weekly oversight updates and weekly project status reports
• Facilitated various project meetings, provided weekly project status reports, and meeting minute updates
• Ensured requirements team had access to information and resources to update and baseline project Requirements and Design documents as needed
• Ensured development and test teams used the AT&T PRISM/P8 system to update and baseline application design and test documents as needed
• Completed release activities to ensure project acceptance by the designated Release managers
• Performed program and project change request (CR) processes including the gathering of impact assessments and estimates from various development and testing teams, ensuring update of system documentation, and CCB oversight and procurement of approvals
• Worked with the project team, involved in the releases to ensure buy-in of project and program IST schedule.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, FileNet - P8, CM/PM Time Reporting, PRISM.

Confidential - Atlanta, GA

Lead Project Manager

Responsibilities:

• Worked on 10 to 12 projects at a time coordinating project release activities between ATC personnel and customer(s)
• Managed activities and scheduling between one or 2 ATC development, web and database resource(s) and our customers (one to 5 resources)
• Worked with the Product owners to determine Epic stories and coordinated AGILE iteration activities (scrum meetings, backlog catch up), and deployment management actvities with Dev/Test teams.
• Coordinated Waterfall activites (documentation review, development and testing activities)
• Facilitated required project meetings (Stand up and Status), provided weekly project status report, and meeting minutes
• Completed release activities to ensure work acceptance by the customer for the designated project.
• Worked with ATC director and Web-Development and Infrastructure Leadership team to determine and tailor project process activities for the teams as needed.
• Created the following tailored project documentation templates: Project Request Form, Business Requirements, Project Schedule, Memorandum of Agreement (MoA), Change Request and Project Sign-off.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Visio, Word), Microsoft Project, Microsoft SharePoint.

Confidential - Atlanta, GA

Lead Project Manager / Business Analyst

Responsibilities:

• Managed 30+ ACSI application resources in relation to program scheduling and project completion
• Maintained program and project deliverables including project actuals vs. estimates and delivery metrics, project scope, weekly ACSI oversight updates and weekly UCS program status reports
• Facilitated various project meetings, provided weekly project status reports, and meeting minute updates
• Ensured Requirements team had access to information and resources to update and baseline System Requirements and High Level Design project documents as needed
• Ensured development and test teams updated and baselined application design and test documents as needed
• Completed release activities to ensure project acceptance by the ACSI release manager for the designated release
• Worked with ACSI Front Door and CM teams for resource assignment and change request estimates
• Performed program and project change request (CR) processes including the gathering of impact assessments and estimates from various development and testing teams, ensuring update of system documentation, and CCB oversight and procurement of approvals
• Coordinated release activities between the UCS MW program, other UCS MW projects in the program and the CSI UCS MW project team
• Worked with the CSI project team, UCS program test lead and other UCS applications involved in the 11.10 release to ensure buy-in of project and program IST schedule.
• Worked with project customer, system architect, and system analysts identifying high-level requirements from project client
• Created Business Requirements Package (BRP) which included the BR document, the Requirements Traceability Matrix and the Review Record documents. The BRP content included project dependencies, assumptions, and requirements
• Initiated and completed BRP reviews with customer, architects and analysts to confirm documentation. Process also included on-going project accountability steps and documentation storage in AT&T PRISM/Documentum tracking system.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, FileNet - P8, CM/PM Time Reporting, PRISM / Documentum.

Confidential - Atlanta, GA

Project Manager

Responsibilities:

• Monitored and controlled project scope, plans, resources, and financials for multiple AT&T BBNMS telecommunication projects.
• Maintained project WBS (project plan) for the life of the project, including the post-implementation and post-warranty project schedule activities.
• Monitored and controlled project CR processes from pre-deployment to post-implementation. Processes included the gathering of estimates, procurement of approvals, and M&C of needed system documentation updates.
• Supported final release system testing, including Change Control Board (CCB) oversight and post-warranty deployment maintenance participation.
• Maintained project actuals vs. estimates, as well as metrics and statuses per project.
• Ensured communication and understanding of project requirements and processes between teams.
• Facilitated various project meetings, provided weekly project status reports, and meeting minute updates.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, DocuShare CPX, FileNet P8, CM/PM Time Reporting, PRISM/ Documentum.

Confidential - Atlanta, GA

Project Manager

Responsibilities:

• Managed and tracked WBS and project schedule maintenance for post-implementation history loads.
• Attended weekly and daily project and defect status meetings and provided verbal and PowerPoint status report updates.
• Attended new project documentation review meetings.

Environment: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, Clarity, Chimes.

Confidential - Atlanta, GA

Sr. Project Coordinator

Responsibilities:

• Created and updated Niku/Clarity project workplans; maintained and completed project Action Item spreadsheets; and coordinated the completion of function points count (FPC) processes with development and test team personnel.
• Ensured project SDLC phase-end review requirements, and documentation were completed and aligned; while providing project Subject Matter Expert (SME) support for the Sarbanes-Oxley (SOX) audit point processes and requirements.
• Coordinated and completed quality assurance (QA) requirements with offshore QA personnel.
• Managed BellSouth FastAccess brochureware release projects for updating the BellSouth Consumer and Business FastAccess.com websites. Maintained and coordinated the project budget; facilitated client status meetings to ensure open communications between teams and client, and coordinated the completion and then testing of brochureware software code updates with on- and off-shore design and test team personnel.
• Managed project financials for eight on-going BellSouth end-user support projects which included creating and monitoring Niku/Clarity project financial workplans; coordinating hourly financial time disbursements with team leads, and creating and maintaining Budget vs. Actuals spreadsheets for budget maintenance and compliance.
• Coordinated the weekly updating of PRM team project status reports; facilitated weekly team project status meetings; and updated team job aids and project template documents, as needed.

Environment: Documentum, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Project, Niku/Clarity.

Confidential

Software Configuration Manager

Responsibilities:

• Processed new and fixed defects and change requests, updated package promotions for on-going BellSouth Local Number Portability (LNP) releases; while ensuring SCM functional audit maintenance of system release baselining activities for the new release features and defects.
• Performed functional audits and baselined LNP user and system requirement documents; worked with requirements writers, developers, testers, and PMs to ensure documentation met all requirements criteria.
• Coordinated End-of-Phase audits for major LNP releases; confirmed with PMs and team leads that required release documentation was stored in designated Documentum or CCC/Harvest packaging and documentation tracking system.
• Updated Packaging and Configuration Management (PCM) team job aids and functional audit template documents, as needed.
• Provided Process Advocate (PA) of Accenture team process improvement standards to PCM team. Standards were based on the Carnegie-Mellon CMM model formula.

Environment: CCC/Harvest, Documentum, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Niku.

Confidential

Technical Writer / Documentation Developer

Responsibilities:

• Maintained and updated BellSouth Local Number Portability (LNP) system documents. Coordinated and gathered information from multiple delivery team members to update documentation for new releases.
• Converted all LNP system and design documentation from Adobe FrameMaker to Microsoft Word format.
• Created templates for system and user documentation used by the delivery teams for the on-going BellSouth LNP releases.
• Facilitated Development team meetings addressing the synchronization of multiple LNP CCC/Harvest environments.
• Provided PA of Accenture team process improvement standards to Development team. Standards were based on the Carnegie-Mellon CMM model formula.

Environment: Adobe FrameMaker 6.0, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Microsoft Visio, RoboHelp, SnagIt.

Confidential- Marietta, GA

Lead Technical Writer

Responsibilities:

• Prepared release notes and updated user manuals for dental and medical software.
• Completed system functionality testing scenarios for release updates to confirm medical and dental software functionality.

Environment: Microsoft Word, Microsoft Visio, RoboHelp, SnagIt.