Qualifications Summary:

• Diverse IT leader supporting application development, project management, and business analyst for many different market segments. Interface directly with CIO to lead new technology direction. Hands-on professional with 25 years of experience. Highly skilled and trained to produce optimal results. Well versed in ITIL and SDLC practices and extensive project management experience, including lean six sigma certification, for both waterfall and agile development. Successfully lead major efforts across many business segments that produce significant IT cost savings results, and faster time to market. Self-motivated, confident, strong, independent, visionary able to strategically and intuitively steer the business towards new IT directions resulting in successful conclusions. Areas of Expertise:
• Enterprise delivery of Remedyforce Service Desk, Asset Inventory, Technology Refresh, Lifecycle Management, and ECM Enterprise Content Management
• SDLC Agile scrum development practices using Jira, Bamboo and Subversion
• Lean Six Sigma certification
• Management of teams supporting the following database products
• Oracle, MS/SQL, Sybase, DB2, and DB2 LUW
• BMC Bladelogic and middleware monitoring tools
• CA release automation through LISA virtual testing tool. Windows application development based on .net framework. ISO 9001 quality standard adherence and reporting
• PCI compliance/standards and reporting on both Oracle database and Data Power middleware support for credit card information
• All Microsoft Office products Word, Excel, Power Point, Project, SharePoint, and TFS. IBM Pure Scale for platform as a service and all IBM supported middleware products
• A detail-oriented IT manager and project manager that has managed technical resources with solid experience in software development, data and network administration, and business intelligence. I am a hands-on professional, highly skilled in training and mentoring team members and interdepartmental staff to produce optimal results. I have an aptitude for developing effective and strategic relationships with vendors and internal/external clients. I am well versed in ITIL practices, having been a manager in the IT industry for 25 years. I have extensive project management experience, using lean six sigma practices, and many successes leading major efforts in large organizations. I am very comfortable in all segments of the SDLC process, having served at multiple management levels. I am a strong visionary able to strategically and intuitively steer my teams to successful conclusions. I am never shy or intimidated to interface effectively at all levels of management.

Employement History:

Confidential

Working hand and hand with IT leadership, in my role I drive project teams to build an IT organization and application portfolio that will support Merchants to obtain the 5 position in Fleet Management nationally. In 12 months I have lead efforts to deliver a new service desk application and processes, built an asset inventory, refreshed expired technology, and deliver an enterprise document management system.

Confidential

• As the IT manager for Automation Orchestration of enterprise middleware and database software patterns, my team provides a full menu of professional and technical software development services. We successfully develop automation for middleware patterns for applications and automate the provisioning on these patterns in a converged infrastructure cloud. This system integration pattern development initiative has significantly improved provisioning time to market for end to end integrated technology solutions from 25 to 4 days, minimize licenses, maintenance cost, and improving standardized environments across the enterprise.
• Other major initiatives of this new team are:
• Adoption of Agile development practices and efficiencies for SDLC efforts. Using JIRA as our tool of choice, we support daily scrum development practices
• Lean six sigma development processes
• Standardize release calendar to provide consistent delivery for minor, maintenance, and major product releases for CORE middleware and database products, as well as ancillary products and tools
• Develop a provisioning process for all middleware products including database engine installs eliminating cross team interaction and handoffs
• Provide standard database security across the enterprise
• Develop scorecards and metrics to report on improved business values, time savings, and reductions in licensing costs, shorter delivery cycles, and lifecycle management
• As a manager and mentor I look for talent across the team, and identify development opportunities for my staff. It is my role to understand, assist in the development, empower, and direct my team to execute on the strategic technology roadmaps for the enterprise.
• Responsible for establishing the strategic direction, services, processes and staff management of a hosting middleware and database automation provisioning team. My team has enterprise responsibility for developing end to end integrated system patterns for core middleware products, manage patterns for these products and consistently deliver minor, maintenance, and major lifecycle releases.
• Manage a staff of highly technical system administrators and technologist, my team and I provide proficient and effective analysis, design, build, run lifecycle services in a converged infrastructure for all middleware, database products, and tools.
• Developed a team of highly technical resources to analyze, build, develop, deploy, support, and maintain significant enterprise product asset, and standardize the environments, lifecycle management of these applications and environments.
• Lead cross market team to support data governance, architecture, and engineering of large scale converged enterprise environments/infrastructures for 3 data centers.
• Enforce strict adherence to operational processes, security, and change control
• Participate in all disaster recovery, security reviews, application auditing, and attestation exercises
• Develop best of breed industry processes to support Corporate operations 24x7
• Provide extensive guidance on Corporate Change Control and identify impact to portfolio
• Develop disaster recovery and business continuity plans to minimize interruptions in service
• Adhere to budgets, operational SLA's, work plans and requirements compliance
• Provide critical leadership and direction to meet business needs and SLA
• Lead operational team by example and motivate team to achieve success and recognition
• Accountable for availability and reliability of enterprise middleware product deployments

Confidential

• As a member of the senior management team for Symantec's Security Firewall software and Appliances product division, my team and I strategically helped steer the direction of the division and its products. We were influential and instrumental in the development of the cross market data solution.
• I managed the day-to-day operations of the information/data management/content server team. It was my role to work with my peers and monitor the progress and quality of all products being developed in accordance to SDLC practices. We strategically determine the products direction, conveying these decisions and scope of work to direct reports, identified and designed deliverables, in an agile software development style. Developed communications to keep all teams informed, trained, and delivering on schedule.
• A prime objective of the information/data management/content server team was the management of all divisional content, including but not limited to engineering specifications, white papers, knowledgebase articles, documentation, and communication. The team was also responsible for developing communication workflows, clearly identifying phases and deliverables. The team's main objective was to help shorten product life cycles, manage volumes of content, and drive the business unit to re-examine its processes for managing global enterprise information. I collaborate with localization teams globally to develop and manage dynamic product content in multiple languages, and to increase the technical quality of the information disbursed, one consistent message across the enterprise .
• I lead my business unit to achieve faster time-to-market, and increase their quality and efficiency processes. I lead, managed, and trained a team of enterprise information management developers locally and remotely, to develop task based content standards, architecture, content models, tools, and to communicate this implementation world wide.

Confidential

CMD manufactured software for the Higher Education marketplace. Software consisted of 22 software application products running on 5 different hardware platforms and operating systems. As a Member of the executive management team I had responsibility for steering the strategic direction of all software development. One area of responsibility was to respond to all Requests for Proposals, analyzing customer needs, build a development plan, identify requirements, system specifications, and manage the development effort, including QA testing. I was also instrumental in the development and delivery of product training to the customers.