SUMMARY:

• Sr. Program and Project Manager, who specializes in IT Infrastructure solutions and services with focus in Integration, ITIL processes implementations, Merger and Acquisitions, Technology Transformation, Migrations, Office Moves, Implementations, Messaging Migration/Support, management of large Server Teams and Data Center Migrations/Consolidations Services.
• Confidential has undertaken failing program and projects turn them around, and delivered them successfully.
• He is Strong in Governance, Structure and Execution.Preparation of all financial reports, including Profit and Loss Statement, Balance Sheet and Statement of Cash Flows, as well as the year - end financial reports.
• Provide timely explanations of variances between actual results and forecasts/budgets; provide corrective action recommendations to management, where necessary.
• As a Sr. Program and Global Project Manager, Confidential has over 15 years of extensive and diversified service within Business and IT field, with managing, deploying and integration of Information Technology Projects.
• Managed and coordinated enterprise global projects for user base from about 4,500 to 150,000, plus managing team of 12 Project Managers and overseeing a project team comprising for about 300 people.

PROJECT MANAGEMENT SKILLS:

Projects Types: Migrations and/ Upgrades (Email Migration, Office 365 Migration, Cloud Migration, Windows 10 Desktop Migration, Active Directory, Server Migrations ( Windows 2012 Server migrations), Microsoft Azure Migration, SharePoint Services, Infrastructure Integrations projects, Document Management Imaging, Application Development, Datacentre Migrations/Consolidations, Office Moves, Service Now Implementation (Service Request Management, Change Management and Project Management Module), e-commerce transformation projects

PM Tools: MS Project, Clarity, Unanet, Planview, MS Office SUITE, Advanced MS Excel

Methodologies and Industry Best practices: PMI, Prince2, Six Sigma SDLC, ITIL, Waterfall and SCRUM Agile

Project Scope: Global - Regional, outsourcing, Off Shoring and On-shoring Model

Teams: Off-shore, local, remote, domestic, foreign, contractor, FTE

Resource Management: Managed time & material (T+M) and sourced contracts

Budgeting: Experience in managing multi-million dollar infrastructure programs

Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M). Responsible for writing Statement of Work, commercial agreements, invoice processing and billings, RFP negotiations/management, Vendor Relationship Management/Negotiations

Relationship Management: Motivating to drive results, Liaison between customer and project team. Liaison between customer and business as usual team

EXPERIENCE:

Confidential, New York, NY

Sr. PMO Consulant

Responsibilities:

• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Weekly Status Report and RAID Logs
• Bi-Weekly Executive Dashboard
• Program Scope: consisted for following work streams
• Data Center Consolidations and Optimizations: Reduce the foot prints by 9 Data Centers, from 32+ in 2016
• Network Rationalization and Consolidations ( including F5 Implementations)
• Backoffice Infrastructure Integration and Migration:
• Exchange 2016 and O365 Hybrid Migration
• Windows 10 Deployment,
• Skype, One Drive and SharePoint migration
• Migration and Upgrade of Windows 2003 and 2008 Server Migration
• Upgrade of SCCM environment
• Forefront Identify Manager Implementation- Upgrade of ILM to FIM 2010 R2
• Project Financial Responsibilities: Responsible for re-structuring and aligning of the program budget. Establish processes for managing, tracking and reporting on the Project Financials (Budget vs. spend) utilizing proprietary/internal tools and Excel reports, including resource forecasting and utilization.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan, status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues utilizing Clarity PPM tool
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Confidential, Indianapolis

Sr. Project Manager

Responsibilities:

• KAR will migrate their Exchange infrastructure deployed in 5 regional hosting Approx. 12,000.
• Discovery the current Exchange and messaging environment, Active Directory, Operational, monitoring platforms, backup, eDiscovery processes, message hygiene, mobile devices(Blackberry, IOS Android).
• Design of features and functionality for the migration and co-existence solution
• Design Enterprise Vault archive solution to determine recommendations for future state (on premise or cloud archive).
• Develop a test plan for migration and co-existence to be used in Phase II (Construction)
• Migration from Exchange 2007 to Exchange 2010 Cloud Services, Mobile Device Management Solutions (IPad, IPhone, Android Devices and various other Tablets).
• Outlined communication plan, T-minus schedule and organizational change management process
• Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Relationship Management: Responsible for developing and maintaining relationships for this engagement in a complex matrix environment and across client business units, stakeholders, executives, liaisons and vendors (Go to person).

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Confidential migrated their google messaging infrastructure deployed in 5 regional hosting Approx. 5000 users, totalling 8TB to Microsoft Office 365 Shared.
• Discovery the current Exchange and messaging environment, Active Directory, Operational, monitoring platforms, backup, eDiscovery processes, message hygiene, mobile devices (Blackberry, IOS Android)
• Design of features and functionality for the migration and co-existence solution
• Design Enterprise Vault archive solution to determine recommendations for future state (on premise or cloud archive).
• Pre-Pilot & Pilot Migrations, Develop Test cases
• Migration from Gmail to Exchange 2016 Cloud Services, Mobile Device Management Solutions - Intune (IPad, IPhone, Android Devices and various other Tablets).
• Outlined communication plan, T-minus schedule and organizational change management process
• Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Responsible for developing and maintaining relationships for this engagement in a complex matrix environment and across client business units, stakeholders, executives, liaisons and vendors (Go to person).

Confidential, New York, NY/ Denver CO

Sr. Project Manager

Responsibilities:

• Migrated users accounts, computer and Servers from Advanstar Active Directory to UBM Active Directory Windows 2013 Domain.
• Conducted Hardware refresh, Enrolled users in MAAS 360, remediated the applications (Client and Server), virtualized the servers, upgraded the Oracle Servers as part of the project scope
• Managed LAN upgrade project for 7 sites including implementation of WAP & WIPS. Upgraded Network Switches that were end of life, Installed RISC Tool for Discovery of the network
• Managed and oversaw the implementation of ServiceNow globally. Implemented Modules for IT Business Management (Project Portfolio Management) and IT Service Management Module (Service Request Management, Change management, Incident Management and Problem management). Decommission the old Remedy tracking system and closed out the legacy tickets. Worked with stakeholders such as Service Delivery Manager, process owners (Change mgmt., Incident Mgmt. and problem mgmt.). Created Service Now user quick guides and facilitated training for business division.
• Managed Multi-site Global Office Move and Data Center consolidation project. Work with business divisions, facilities, and Network and desk side team to coordinate move activities from end to end.
• Responsible for managing, tracking and reporting on the project Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, and Confidential regions.
• Coordinated global steering committee meetings and team meeting with Project teams
• Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan, status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided senior and executive management team with Project Status reporting, score cards, risk and issues utilizing Planview PPM tool
• Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Confidential, New York, NY / Dallas TX

Sr. Project Manager (Business PM)

Responsibilities:

• Responsible for leading, managing and executing a large email migration program for approximately $18 million dollars for Confidential digital marketing platform. Project scope was to migrate all Line of business to a single service provider.
• Established Governance Model with:
• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Incorporated Agile methodologies to the project management processes
• The program scope consisted of 8 lines of business: Cards Marketing, Cards Servicing, Citi Retail Services, Retail Bank, Mortgage, Citi Operations, ICG and Women& CO.
• Program Manager was reporting under SVP of Marketing Information Management
• Work streams were categorized by LOB: Triggers, BALCON, SALES GROWTH, Centralized BAU and Early Engagement
• Responsible for managing, tracking and reporting on the Project Financials (Budget vs. spend) utilizing proprietary/internal tools and Excel reports, including resource forecasting and utilization.
• Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Responsible for managing project resources - Full Time and consultants through multiple vendors.
• Participated in the RFP process, vendor selection process. Managing Vendor contracts, change requests, LOEs and SOWs.

Confidential, PHILIDELPHIA

Sr. Project Manager / Relationship Manager

Responsibilities:

• Confidential will migrate their Exchange infrastructure deployed in 5 regional hosting Approx. 24,500, totalling 17TB to Microsoft Office 365 Shared.
• Discovery the current Exchange and messaging environment, Active Directory, Operational, monitoring platforms, backup, eDiscovery processes, message hygiene, mobile devices(Blackberry, IOS Android)
• Design of features and functionality for the migration and co-existence solution
• Design Enterprise Vault archive solution to determine recommendations for future state (on premise or cloud archive).
• Develop a test plan for migration and co-existence to be used in Phase II (Construction)
• Migration Approach: Migration from Exchange 2007 to Exchange 2010 Cloud Services, Mobile Device Management Solutions (IPad, IPhone, Android Devices and various other Tablets).
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Relationship Management: Responsible for developing and maintaining relationships for this engagement in a complex matrix environment and across client business units, stakeholders, executives, liaisons and vendors (Go to person).

Confidential, New York, NY/ Dallas,TX

Program Manager

Responsibilities:

• Responsible for leading, managing and executing a large program for approximately $15 million dollars for the IT Integration of 105 offices onto a centralized supported platform. As the program manager, reported directly to the VP of Technology, assisted with establishment of Project Management Office, implementation of Program Governance, Methodologies, and re-organization of IT division nationwide including Canada and LATAM region.
• Assisted and participated in other large Programs within the organization such as Cloud Migration to salesforce.com, implemented structured Stakeholder Governance, development of deployment roadmap, incorporating a pilot plan, implementation approach based on geography prioritization
• Project Types: Responsible for managing 5 large projects within the IT infrastructure division: ePMO: Establishing the Enterprise Project Management office (PMO), and program governance framework, policy and procedures, Dashboard Executive Status Reporting, and project documentation. Implemented centralized document repository for PMO documents. Managed staff of 4 Sr. project managers and 2 Business Analyst.
• Technical Integration of Office (105 offices): Integrated and migrated independent operated 105 offices and 3000 users onto the globally supported service platform. The scope includes the following:Active Directory Migration Project
• Network integration Project
• Migration scope included 250 Windows 2003 Server Migration
• Migrating from Windows 2003 to Windows 2012 Server, P2V Server Migration using Hyper V technology
• GPOs, User, Computer and Printers objects
• Email Migration to Exchange 2013 and Office 365 ( Cloud Migration)
• Evault Archive PST Email Migration to cloud platform
• Desktop Migration Project and Application Remediation
• M&A initiatives for new offices
• MDM Deployment- Airwatch MDM Solution
• Migration of File Server data to Cloud solution (Egnyte Cloud Storage)
• Centralized Support Model: Introduced Global Support Model, Centralized help desk support platform and introduced Service Transition process. Implemented Level 1 and Level 2 front end support processes
• Datacenter Consolidations Project: Consolidated multiple Datacenters into 2 Regional Datacenter hubs
• IT Re-Org: Manage IT infrastructure re-organization project, and implemented ITIL standards across the IT infrastructure division for about 250 IT staff members
• Implemented ITIL framework such as Service Operations, Change Management, Incident Management, Problem Management, and Release Management
• Work closely with third party consulting firms who assisted with designing of the support model
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan with 1200 task / Activities (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.

Confidential, New York, NY/ Toronto CA

Program Manager

Responsibilities:

• Overview: Program Manager within the PMO Office, responsible for managing Exchange 2010 Cloud Migration Project for Americas, LATAM, Asia Pacific and Confidential regions. Provided project leadership and management as the Senior Global Program Manager to a team of 150 project resources worldwide. As Program Manager reporting directly into PMO and the Global Infrastructure Collaboration Director, 23,000 accounts, 120 sites, and 6 countries with $10 million budget. Migration from Exchange 2007 to Exchange 2010 Cloud Services, Windows 2003 Server to Windows 2012 Server migration, Active Directory Migration, Mobile Device Management Solutions (IPad, IPhone, Android Devices and various other Tablets).
• Financial Responsibilities: Responsible for managing, tracking and reporting on the program Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Project Types: Responsible for managing 5 different projects with the Collaboration Portfolio
• Exchange 2010 and Office 365 Cloud Migration Project: Migration of 23,000 accounts worldwide to Exchange 2010 public cloud. In addition migration of Evault Archive PST using PST accelerator migration tool
• Office 2010 Upgrade Project: Migration 16,000 users, 120 sites worldwide to Office 2010
• Mobile Device Management and BES 10 Implementation Project: Introducing the new BYOD policy and implementing a Mobile Device management solution for the entire company. Establishing an application catalogue, device management, and device wipe services. Established operation support procedures and new hire processes for MDM solution.
• Migration from OCS to Lync Project: Responsible for managing the migration project from OCS to Lync Instant Messaging Services.
• Data Center Migration and Consolidation Project: Migrated IT Infrastructure Services (Windows 2012 Server migration, P2V Server Migration using Hyper V technology, applications, Directory Services- AD, Email and Lync) to third party hosted cloud platform.
• Office Move Project: Managed Multi-site Global Office Move and Data Center consolidation project
• Global Program Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, Confidential and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.
• Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.
• Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) such as Ceryx, Pro4ia, Dimension Data and AirWatch. Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.
• Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan with 600 task / Activities (MS Project)status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Technical SME: Served as technical SME for Project Management processes, Quality Assurance practices during implementation of the projects.
• ITIL standards for Integration Program: Implemented ITIL standards for activities across the project and related to Service Desk, Problem Management, Change Management and Release Management processes.
• Change Management Process: As a Global Project Manager represented project changes in the Change Management.
• Service Transition Process ( Handover Phase):
• Assisted in Designing Service Level requirements and Service Catalogue
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Collaboration Portfolio