SUMMARY

• 15 years of program and project management experience in delivering enterprise and product solutions for IBM, Dell, AMD, HP, 3M, Visa, and CSC.
• Highly skilled and experienced in providing value - driven & adaptive program and project management.
• Proficient in agile methodologies, including scrum and SAFe / Scaled Agile Framework, and Lean methodologies, including Kanban.
• Provide actionable agile and lean metrics with Monte Carlo analysis to help teams increase their forecasting accuracy while reducing their time spent estimating.
• Managed projects implementing enterprise platform, product and service solutions:
• Architectural platform and product development of high volume telematics solutions at Confidential Services.
• Delivery of strategic, high-volume payment gateways at Visa.
• Motor Vehicle DPS / Department of Public Safety software development product releases at 3M.
• SAP ERP / Enterprise Resource Planning Funds & Campaign Management Implementation for Advanced Micro Devices. eMatrix & Camstar Supply Chain PDM / Product Data Management solutions for Advanced Micro Devices.
• Consumer Financial Systems CRM Integration of Dell Financial Services and Alienware.
• Citrix Enterprise Server Environment for IBM Field Sales Services in North America.
• Nortel Virtual Private Network between IBM Marketing and five business partners.
• CRM Siebel and Avaya CTI / Computer Telephony Integration of IBM contact centers in North America and Europe.
• Telephony deployments consisting of dual PBX / ACD, Voicemail, and Mobility Systems to 1,200 users at IBM’s Downtown Chicago Plaza.
• Business and technical versatility: Scrum Master, project management, program management, portfolio management, PMO consultant, release management, SAFe / Scaled Agile Framework, Lean, Kanban, SDLC, ITIL, team leadership, process consulting, certified CRM consultant, business intelligence, enterprise data warehouse, telecommunications.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager/ Program Manager / Scrum Master

Responsibilities:

• Managing software development program and projects associated with delivering enterprise payment gateways.
• Leading 3 feature teams of software developers and quality analysts.
• Coaching teams in agile and lean methods.
• Facilitating standups, backlog grooming, sprint and release planning, demos, and retrospectives.
• Working with product management, architecture & and development teams to prioritize product features and user stories into roadmap release plans via story and feature mapping.
• Producing actionable agile and lean delivery metrics for quality, performance and schedule.
• Performing Monte Carlo forecasting analysis of delivery cycle times, improving delivery predictability, reducing risk, and decreasing time spent estimating.
• Managing risks and issues. Coaching teams on the Cynefin framework to navigate complexity and uncertainty.
• Identifying and recommending improvements in processes.
• Communicating and reporting to executive stakeholders.

Confidential

Senior Project Manager / Agile & Lean Coach

Responsibilities:

• Managed software architecture and development program of projects associated with enterprise product platform and its suite of applications and services.
• Implemented agile and lean Kanban framework methodologies in a product-based software development environment.
• Managed administration, configuration and deployment of TargetProcess, an enterprise product portfolio and software application life cycle work management application, supporting Agile / Scrum and Lean / Kanban methodologies.
• Worked with Product Management, platform & development teams to prioritize product features and user stories into roadmap release plans via story mapping.
• Planned and coordinated releases. Used feature and story mapping to plan and actionable agile metrics to coordinate and forecast.
• Managed risks and issues. Used the Cynefin framework to navigate complexity with teams.
• Produced actionable agile and lean delivery metrics for quality, performance and schedule.
• Performed Monte Carlo forecasting analysis of delivery cycle times, improving delivery predictablity, reducing risk, and decreasing time spent estimating.
• Identified, researched, drafted, and implemented evolutionary improvements in processes.
• Served as an agile and lean coach to teams.
• Communicated and reported to executive stakeholders.

Confidential

Senior Project Manager / Scrum Master / Agile Coach

Responsibilities:

• Served as agile coach and Scrum Master for multiple teams.
• Managed software development projects associated with SaaS / Software as a Service product suite for financial investment portfolio management.
• Introduced and applied agile framework of methodologies in a software development environment.
• Worked with Product Owners to prioritize user stories into release plans.
• Planned and managed project sprints and releases.
• Coordinated project dependencies, risks, and issues
• Facilitated Scrum meetings for program of projects.
• Identified, drafted, and implemented improvements in processes.

Confidential

Senior Project Manager / Scrum Master

Responsibilities:

• Managing software development and data projects associated with SaaS / Software as a Service product suite of business intelligence and analytic applications for the oil and gas industry.
• Applying agile framework of methodologies in a software development environment.
• Working with Product Owners to prioritize user stories into release plans.
• Planning and coordinating project sprints and releases.
• Coordinating project dependencies, risks, and issues
• Managing scrum of scrum meetings for program of projects.
• Identifying, researching, drafting, and implementing needed improvements in processes.
• Serving as agile coach to teams.
• Introduced and implemented agile methodologies into the organization; story mapping, SAFe release planning.
• Implemented a Kanban Methodology framework with shared service data teams to improve performance, process and predictability through lean software development practices.

Confidential

Senior Program / Project Manager / Scrum Master

Responsibilities:

• Managed program of projects delivering Motor Vehicle Public Safety software product releases at 3M.
• Served as Scrum Master, providing agile project management of software product development program.
• Implemented Kanban framework for development maintenance teams to improve performance and predictability through lean software development practices.
• Consulted with teams to build and implement new product management and agile release management processes into 3M’s Motor Vehicle Software Services Research and Development Organization.
• Implemented agile project management processes to facilitate new product development & process improvement initiatives.
• Served as Scrum Master and agile coach to software development teams.