SUMMARY:

• Currently working as a Release Manager for Williams - Sonoma IT department.
• Successfully implemented solutions as Project Manager, Release/Program Manager, managing multiple teams in different time zones.
• Worked extensively on testing, development, maintenance and enhancement projects following traditional waterfall and Agile methodologies
• Actively involved in all stages of software development lifecycle (SDLC) including Requirement Analysis, High Level Design, Detailed Design, Build (Coding, Unit Testing, and Review), Integration Testing, Installation and Acceptance.
• Ecommerce and DevOps Release/Program management experience.
• Have implemented and executed projects at CMM level 5 using quality software processes for developing and maintaining applications.
• Successfully executed cross functional projects using teh Global Delivery Model
• Engaged with various stakeholders within IT, business and vendors to ensure interlock and success of teh assigned projects.
• Developed performance metrics and dashboard reporting for executive committee reviews.
• Managed teh operational costs, including budget, expenditures, and timelines.
• Developed Sales Opportunities for new and existing Engagements and led teh transition from other vendors until steady state. Extensive experience in PMBOK and SCRUM methodologies.
• Have managed large projects TEMPeffectively and efficiently and delivered projects with zero defect.
• Strong focus on delivery with attention to details. Conducted internal quality audits, group reviews and performance evaluation. Continuous focus on Process Improvements and BEST practices.
• Flexible and adaptable to changing business/technology needs.
• Managed projects with team size of over 35 people, including project managers, architects, developers and QAs.
• Balanced project time, resources and scope to ensure dat projects support teh business with a positive ROI and low risk of system failure.
• Coordinated teh Integrated Releases with more TEMPthan 150 people and 23M+ Portfolio.
• Excellent team player with strong interpersonal, communication, analytical, problem solving, and conflict resolution skills.
• Worked in Telecommunications (Billing), Insurance, Banking, Retail and Healthcare domains.
• Expertise in usage of Microsoft office software - Word, Excel, PowerPoint, Visio, VSS and MS Project.

TECHNICAL SKILLS

• Hardware PC, IBM S/390
• Operating SystemsWindows, UNIX, MVS
• LanguagesJava, XML, JSP, COBOL, ASP, VB, VB Script, JCL, C/C++, JAVA, .NET, PL/1, CICS,
• SQL, PL/SQL, HTML, SAS, MANTIS
• DatabasesSUPRA, ORACLE, VSAM, DB2 and MS Access
• Software packagesMicrosoft Office, Visio, Microsoft Project
• Tools & UtilitiesJenkins, Nexus, Remedy, ServiceNow, Jira, Mingle, Vantive, SVN, GIT, FileNet P8, Fileaid,
• Xpeditor, Abend aid, Query Management Facility, Quality Center, MS Visual Source Safe6.0,
• HP ALM, HP PPM, Perforce, Bamboo, Salesforce, HelpNow, Sharepoint, Build Master, Confluence

WORK EXPERIENCE

Confidential, San Francisco, CA

Release Manager

Responsibilities:

• Driving end-to-end release process for Monthly, Weekly and emergency fixes (Security/Hardware upgrades, Application, Patches, etc) in partnership with various cross functional teams (Development, Engineering, QA, Operations, PMO).
• Defining and managing Release Schedules, Milestones, Release Plans, Release Notifications, Release Notes, Deployment Plans and validating/approving readiness of each release.
• Tracking teh test results in all Non PROD environments, triaging teh issues and bring them to closure. Escalating risks to management and leadership teams, and implementing mitigation plans.
• Working with PROD support team and environment owners to understand teh environment outage details and communicate teh same to all teh stakeholders.
• Working with Ops team for non-PROD environment refresh (both code and data) post MAJOR releases.
• Working with QA, Release Engineers, DBA, Portal admins, Middleware Admins and other OPS resources to automate deployment activities to achieve Continuous Integration and Delivery.
• Working with Release Engineers to maintain proper Version control. Implementing teh software release processes and ensuring dat is followed by all teh teams.

Technology & Tools: Java, JSP, XML, .Net, Oracle, Sharepoint, ServiceNow, SVN, Build Master, Jenkins, Jira, Confluence, MS Project, Visio.

Confidential, Palo Alto, CA

Release Manager

Responsibilities:

• Managed scheduling, planning, execution and tracking of release management activities for Major, Minor, and Emergency releases in partnership with various teams - including stakeholder engagement, communication, readiness plans, dependencies, testing, Go/ No GO decisions and implementation.
• Collaborated with PMO to develop a mutually agreeable Release Schedule and milestones. Collaborating with project team and key stakeholders to ensure timely delivery and quality of assigned Change and Release Management project deliverables.
• Identified possible issues/concerns, escalate risks to management and leadership teams, and implementing mitigation plans. Conducting Post Implementation Reviews, do Root Cause Analysis to ensure issues are not repeated.
• Maintained release notes, creating Master Deployment Plans with detailed tasks using Microsoft Project, infrastructure changes, timelines, and dependencies and delivering it with great quality.
• Provided management updates - status, metrics, milestone reports and timelines as necessary using Wiki and Dashboards. Ensuring teh adherence to release management process by various teams. Continuous improvements on processes to ensure successful release.
• Orchestrated teh production deployments on teh “GO LIVE” day based on teh Master Deployment Plan (Run book); coordinating among various teams, frequent communication on teh status and issues (if any) to various stakeholder.
• Implemented over 10 Major Integrated Releases, one of them being 23M+ portfolio.
• Managing and creating software release process; ensuring full adherence to teh Change & Release Management process and other compliancy requirements.

Technology & Tools: Java, JSP, XML, .Net, Oracle, MS Project, Visio, webex, HP PPM, Sharepoint, WIKI, Salesforce, HelpNow, Perforce, Bamboo

Confidential, San Francisco, CA

Release Manager

Responsibilities:

• Worked on Tools Integration and Automation to achieve Continuous Integration and Delivery model.
• Created Training programs on Tools integration and Release Processes
• Worked with Project Management Office to develop milestones, and release schedules.
• Worked with project team, operations, Infrastructure teams to ensure timely delivery of project deliverables
• Tracked and managed all change requests and teh triage process of Change Management issues, build/deployment problems, environment issues and bugs reported by testing teams in non-production environments.
• Managed teh change and release processes for teh delivery and operations teams.
• Facilitated teh release processes, managing release plans, formal release notifications, deployment instructions, playbooks, deployment plan for production.

Technology & Tools: Java, JSP, XML, Oracle, MS Project, Visio, webex, Jira, ServiceNow, Jenkins, Nexus, SVN, GIT, HP ALM

Confidential, Milpitas, CA

Release/Program Manager

Responsibilities:

• Successfully implemented re-platform of Kohl’s ecommerce applications from Blue Martini to ATG using Agile methodology.
• Worked closely with multiple teams - Business Units, Product Managers, Engineering, Development, Quality Assurance, Operations/Support, Service Delivery and Change Management teams for teh planning, managing, and implementation of multiple overlapping releases.
• End to end tracking and managing all change requests to ensure timely implementation as per business requirement.
• Worked with Release Engineers and Operations team to build non PROD environments from teh scratch.
• Coordinated and facilitated teh release processes, created and managed release plans, formal release notifications, deployment instructions, playbooks, deployment plan for production.
• Managed and maintained multiple test environments for QA testing, Performance/Load/Stress testing, User acceptance testing, training, by ensuring proper setup, configuration, and availability for multiple releases.
• Managed teh triage process of build/deployment problems, environment issues and bugs reported by QA, Business, and Performance teams in non-production environments.
• Coordinated Go-No Go meetings with all teh stakeholders to determine teh readiness of each release based on release criteria; quality of release, production environment readiness, implementation and backout plans, and risk management plan.
• Implemented processes to efficiently manage teh major and minor releases; to guarantee smooth, predictable and timely delivery.

Technology & Tools: Java, JSP, XML, Oracle, ATG ecommerce platform, MS Project, Visio, webex, Jira, Remedy, ServiceNow, Mingle, Jenkins, Nexus, Git

Confidential, San Ramon, CA

Sr. Project Manager/Release Manager

Responsibilities:

• Successfully implemented Release Management process for quarterly releases across multiple teams. dis involved working with development, QA, business and PMO teams to get buy-in and ensure adherence to teh new process.
• To create quarterly release plans, defining milestones, handle release communications, manage change controls and review, test plans, coordinating with business for user acceptance, working with development teams to implement teh planned changes.
• Conducted lessons learnt and feedback sessions post release for continuous improvement to teh release process.
• Successfully implemented first onsite/offshore model for Amdocs, US and their sister company Confidential in India. Set up teh process for GDM model and managed teams spread across multiple time zones - US, India, Philippines.
• Worked with Senior Management to define Standard Operating Procedures for tracking Metrics, tasks, activities between offshore and onsite. Status reporting to Sr. Director and VP on overall project management.
• Responsible for communication, mitigation plan, process improvements, audits and adherence to AT&T Quality Standards and processes.
• Managed development and implementation of a websphere portal using Agile methodology to report, track and maintain metrics for teh ATT account.
• Teh portal would also serve as repository of knowledge artifacts, standards, tools and processes specific to ATT, and would help training new resources, avoid recurring issues, and increase productivity.

Technology: Java, JSP, Servlets, JavaScript, XML, SQL server.

Confidential, San Ramon, CA

Sr. Project Manager/Program Manager

Responsibilities:

• Managing client engagement for Billing projects; dashboard, status, milestone reporting, invoicing, SLA, issue resolution.
• Project planning and tracking - estimation, scheduling, capacity planning, change management control, metrics.
• Conflict management and Coordination with offshore teams to ensure on time delivery. Knowledge management, management of Live and Test defects. Identified areas for Optimization and involved in internal SQA audits.
• End to Project Management, including Estimation, planning and scheduling, status reporting, billing/invoicing, milestone and metrics reporting and managing SLAs. Resolving issues encountered during all phases of teh projects.
• Business/Technical requirements review, High level and detailed design, analysis, coding and testing for teh projects.
• Involved in Disaster Recovery, Rapid Deployments and System test support.
• Providing technical assistance to teh clients for queries and defects.

Technology: IBM 9672 - R63 Mainframe, COBOL, JCL, VSAM, DB2, Quality Center, Vantive, FileNet P8.

Confidential

Programmer Analyst

Responsibilities:

• Lead teh onsite/offshore team for database migration and testing projects.
• Detailed Analysis, Test Scenario and Test Plan preparation, Test data setup, Test execution and certifying for production implementation.
• Mapped requirements to test scenarios to ensure test coverage for all functionalities. Updatedg System Appreciation documents and manage project Configuration Plan. Training resources with Business and Technical knowledge

Technology: IBM 9672 - R63 Mainframe, PL/1, MANTIS, SAS, VB DOS, SUPRA, DB2, Btrieve, CICS