PROFILE SUMMARY

• 14+ years’ experience in IT & Development Experience in Health Care with 5 + years of Project Management experience in Health Care Insurance in the areas of Claims, Billing, Portals along with Release Management & PMO Lead roles & 1 year Life Sciences
• Test Management including Automation Testing, End to End Testing, UAT and managing Test Environments & Testing Teams
• Dependency Management & Environment Planning with several stakeholders, IT & QA
• Managing, constantly changing Regulatory Requirements with a mandated compliance and deployment date.
• Managing Scope definitions, and multiple changes to it, in collaboration with senior management
• Managing Project schedule reviews with senior management, as well as constant changes
• Working on few Agile Projects, with Requirements constantly changing and have been Bug fixes intrinsic.
• Resource Estimation (time, money, equipment, etc) with various teams and discussions related to it
• Resource Allocations to the schedule for project completion and measurement criteria for project completion evaluation discussed with stakeholders
• Reporting to the Stakeholders - Program Management, Portfolio Director and Executive Leadership including Biz owner & team & project team, on a weekly / daily basis. Dashboards, performance metrics, outstanding issues were reported & discussed, helping strategize on the monthly implementation plan
• Managing iterative/monthly cycle projects and in agile project in module lead role.
• Tracking project deliverables to completion.
• Basic BPM workflow knowledge.

TECHNICAL SKILLS

• Good degree of experience in planning, and successfully implementing IT projects, new program initiatives in the areas of Enterprise Wide Projects, Claims, Portals (Role Based Development), Billing, Regulatory Compliance, PMO /Vendor Management & Reporting & Project Management as well using Plan View for the same. Have a fair experience with all PMO activities and reporting on the same. Conversant with standards as 21 CFR Part 11 / Part 820 as well as have also provided Validation guidance to the respective project teams as part of the review program.
• The Project Management experience includes projects for Enterprise Applications spanning Claims, Billing and such areas, as well as others projects whose genesis were due to high escalations from Production fallouts from the previous releases, this was successfully implemented based on agreeing upon a strategy with the Stakeholders.
• The project also involved Process Improvement recommendations & process initiatives, particularly related to the Testing Areas, SIT & UAT.
• The projects involved identifying test environment needs and dependencies for SIT & End-2-End testing within major projects. Have worked with respective teams for smoke testing before releasing the Test Environments to QA teams etc.
• The project management responsibilities included - starting with the initial BARR analysis, estimation, requisitions of resources, plan updates (Plan View) charter & kick off with program mgmt., daily/weekly touchbases, reporting with program mgmt. & executive leadership & implementation
• There were additional tasks of planning and managing end to end activities in Release Management Lifecycle for some of the deployments and Operations Team Transition related tasks as well. Also worked with PMO & project stakeholders to determine Release Strategy, Timelines & Environments
• There were challenges of multiple vendors from the PMO to implementation, as well as new ramp up of resources and increasing team size which were succesfullly handled. They were also different types of projects varying from migration to Infrastructure to start, conceptualizing and implementing Review programs
• Around 6 years in Project Management & 7.5 -8 yrs. on Development and Testing roles.
• Have worked extensively with Microsoft Technologies such as VC++/ C#/VB.NET and DBMS/RDBMS including Oracle, Access, SQL Server and UNIX and have done System, Integration and Regression testing using these technologies as well as tools like BOBJ, Terradata, PL/SQL Developer and Toad. Have worked on Paragon Fastest Test Tool including Automation and am conversant to a good degree on Quality Center & Test Automation for the same as well as fundamentals of Silk Test and QTP.
• Have extensive and good hands on experience on DB and ETL Testing as well as Test Planning & Management.
• Have considerable experience on automation testing & designing scripts for ecommerce web portals with Quality Center / QTP as well as testing for Web Services and Web Security Testing using tools like SOAP UI
• Strong initiative ability, team player & dedicated.
• Have 6+ months of Sales calls experience in a previous role.
• Worked on Conduit application for Palm OS in my previous role.
• Have handled responsibilities of a Team / Module Lead /Manager roles successfully.

TECHNICAL SKILLS

• Enterprise Wide Projects/QNXT / Portals/Billing / Claims processing/ Data Warehouse systems.
• ATM Processes & Architecture/ Messaging & Automation Testing.
• S/W development life cycle methodologies & Production Support cycle.
• Process & compliance, PMO Program & Implementation.
• Middleware, Portal & Data Warehouse Testing
• Implementing projects, End to end testing and User acceptance testing.
• Languages - C, C++, VC++, VB, Java.
• Middleware - IBM MQSeries, CORBA,
• Databases - Oracle, SQL Server, Mainframes
• Operating systems - Red Hat Linux, UNIX, Windows (3.x, 95, NT, 2000, XP), Next Step
• Testing Tools - Quality Center, QTP, SOAP UI, and Paragon Fastest, Rational.
• Development Tools - Visual Studio 6 (VC++), EJB, XML, Borland C++, Java Applets, CSS, HTML, JavaScript
• PMO Tools - Plan View, Primavera, Microsoft Project, Visio
• Share Point Basic Dev & Updates
• Release Management - DevOps Tools Basics - Jenkins, GIT, Electric Cloud etc.

PROFESSIONAL EXPERIENCE

Project Manager/ ITPM

Confidential

Responsibilities:

• Conducting Project Meetings/ Tracking/ Follow ups with Biz /IT as well as Test Management activities.
• Responsibility for the Deliverables completion in time ie BRD, RRD, FRDs, Coding, Test Strategy, Test Cases, Deployment Plan, Transition Plan & Lessons Learnt
• Risk & Dependency Tracking & Status Reporting
• Working with Biz PM & Business & HPS teams to get the Requirements, & other deliverables completed
• Work with HPS, IT, QA & PMO teams to get Environment, & QA Planning issues resolved.
• Responsibility for the Deliverables completion in time ie BRD, RRD, FRDs, Coding, Test Strategy, Test Cases, Deployment Plan, Transition Plan & Lessons Learnt
• Environment Planning & Dependency Tracking
• Status Reporting to PMO Leadership & IT

Project Manager/ ITPM

Confidential

Responsibilities:Overall responsibility for the 3 release implementation for Portals, Public Websites and Reporting

• Conducting Project Meetings/ Tracking/ Follow ups with Biz /IT
• Responsibility for the Deliverables completion in time i.e. BRD, RRD, FRDs, Coding, Test Strategy, Test Cases, Deployment Plan, Transition Plan & Lessons Learnt
• Risk & Dependency Tracking
• Status Reporting

Confidential

Implementation

Responsibilities:

• Overall responsibility for the project implementation
• Conducting Project Meetings/ Tracking/ Follow ups with Biz /IT as well as Test Management
• Risk & Dependency Tracking
• Status Reporting Prebilling
• Milestones Tracking for Remediation, Testing & Deployment Activities & Post Prod Support
• Budget Forecasting for various PMO projects
• Steering Committee Deck updates
• Capacity Planning
• Re-estimation of Projects – Planning & Tracking

Role - ITPM Prebilling Project

Confidential

Responsibilities:

• Prebilling – A Proof of Concept for the new Environment was done as well as multiple iterations for data snapshots as well as Validation done via Scan / Audit reports, and then analyzed to identify trending issues in Production, compared to metrics in Production for previous month’s n and then corrections done in Prod as required. New Code Fixes, issues with Tiered level Billing (TLB) & Member level Billing (MLB) group data were also sought to identified using the above process and several trend issues were fixed
• Test Bed – A buy in for the Recommendations/ Considerations pertaining to updates needed SIT, UAT, Biz Reviews, Enterprise Release Changes, after discussions with the various teams was sought by various stakeholders, and those agreed related to a consolidated test bed by both SIT & UAT teams are being incorporated as a process by the concerned. The Test Plans with the updated Test Bed as per agreed considerations, was also signed off by all stakeholders

IT PM – Application Rationalization ProjectWell

Confidential

Responsibilities:

• Weekly Status Reporting to PMO on the project status for the 3 tracks i.e. Claims ODS, Run Out Processing & Archiving.
• Create plan documents for the Claims OD & Run out tracks
• Responsibility for overall deliverables & issues tracking & resolution
• Responsibility for co-ordination with offshore for timely delivery and issue resolution
• Monthly Governance & Reporting for PMO – Finance, Contract, Relationship and Project management
• Performance Governance & Reporting – monthly - missed SLA justification as well as missed Roster & SLA justification
• SLA & Roster Compliance for all the projects on a monthly basis
• SOW Compliance & Function Point Analysis

Program Coordinator / Project Manager- Integr

Confidential, CA

Responsibilities:

• Overall responsibility for launching, driving and the implementation of the program
• Responsible for kicking off, conducting and completing the review discussions with the 31 (approx) different project teams
• Creation of program plan, program schedule, templates and other guidelines document defining the review processes.
• Creating of tools for supporting the various programs being run and managed
• Responsible for handling the access and archival issues for the tools and the deliverables
• Overall responsibility for all the offshore reviews, document deliverables /updates and offshore reporting
• Monthly /Weekly/daily reporting to Program Manager & Project Manager

Test Manager

Confidential

Responsibilities:

• Overall QA Responsibility & Test Manager for the FIRM and LIFT system and the patches and adhoc as well as full releases for the above system.
• Responsible for 3 direct reports and a team of 8 -9 QA testing members under the group for testing projects.
• Creation of QA Plan, Strategy, Deliverables for Execution both on FIRM /LIFT for all releases program plan, program schedule, templates and other guidelines document defining the review processes.
• Responsible for all offshore deliverables both on FIRM and LIFT.
• Monthly /Weekly/daily reporting to Program Management

Overall Lead & Onsite Coordinator

Confidential Scientific, PA

Responsibilities:

• Onsite lead for automation of Search, Product, Related Searches & Order Management as well as module lead on Search, Localization, Primary Content, and Product
• Estimating using Use Cases estimation for the testing requirements, creation of Test Strategy and Detailed Test Plan, test Set Definition & Identification using QC for Manual and Automation Purposes
• Coordinating a team of 7 members, as well as coordinating reviews on all deliverables, test plan, strategy and test design docs
• Overall responsibility for all the offshore execution, defect logging and reporting
• Weekly/daily reporting to Project Mgmt and Testing Centre of Excellence and resolving issues in Defect fixing stage and preparing for integrating with Consuming project for UAT

Test & Mod. Lead, Web Security

Confidential, MN

Responsibilities:

• Leading the Functional testing team, coordinating efforts of Performance and Regression Team as well lead the module on the Web Security testing for the SSG appliance
• Estimating using Test case point estimation for the testing requirements
• Creation of Test Strategy and Detailed Test Plan
• Identifying Test Tools, training on tools, co-ordinating CIF training co-ordination and, resource on boarding
• Coordinating a team of 11 members on Functional (5 onsite and 6 offshore), as well as Performance team (4 members) and Regression Automation team (2 members) as well as coordinating reviews on deliverables - test plan, strategy and test design docs, id creation and test bed
• Understanding design issues due to the Middle tier architecture and Security design issues
• Weekly/daily reporting to Project Mgmt. and Testing Centre of Excellence as well as resolving issues in Defect fixing stage and preparing for integrating with Consuming project for UAT

Sr. Software Analyst

Confidential, OH

Responsibilities:

• Module wise estimations for the printer modules
• Analysis and Design Review and Testing for the Thermal Statement, Journal and Receipt printers
• Code Changes, bug fixes, testing as needed for the Cross vendor application for the BDT Statement Printers.
• Code changes, fixes and testing on some modules on C# for Rio Grande and Agilis 91x products
• Bug fixes, hot fixes and testing for Agilis 91x, and NDX

Sr. Software Analyst

Confidential, Diebold, OH

Responsibilities:

• Project estimation for the scheduling, generation of design and test documents for the modules(CSP)
• Overall Team Lead for the modules and ensuring timely reviews builds and release.
• Implemented and maintained quality processes.
• Generation of Verification Test plans and review of test documents for verification and unit testing.
• Updating and modification of code and build for one of the modules
• Design and coding for the TTU device of the SST Test Tool
• As the Team Lead Course Co-coordinator, I have lead and co-coordinated teams for the designing and coding and testing modules for in-house education software projects (examination software, scheduling system, Student Performance Monitoring System) on VC++ 4.0 & 5.0, C++, C, Visual Basic, Oracle and UNIX.
• Have co-coordinated corporate trainings
• Have worked in the capacity of a senior instructor handling batches on VC++, Visual Basic C++, C, Data Structures, Java, Oracle, and Access & MS SQL Server.
• Have 6+ months of Sales calls experience.