SUMMARY

• Project Management practitioner with extensive experience delivering business solutions, Organization Change, Application Development, Data Center Management, Computer System Validation (CSV), Strategy Management, Change Management to businesses across a variety of industries.
• Excellent track record to meet individual and team objectives, company objectives, establishing solid relationships through trust and mutual respect. Bridging business needs to the best - fit technological solutions.
• Experienced in Vendor/Procurement management & Contract negotiations.
• Experienced meeting regulatory requirements such as SOX, HIPAA, CMS, GxP/ FDA (21 CFR parts) regulations.
• Experience managing and executing multiple projects.
• Excellent understating in insurance P&C, Health, Life.
• Exceptional influencing, negotiating, motivating, people and management skills.
• Multi-Cultural, Onsite/Offshore team management.
• Experienced in working with larger groups, managed team of 20-30 individuals in different streams, onsite/offshore.

TECHNICAL SKILLS

Database: Oracle, SQL Server, MS Access, SQL, PL/SQL

Programming Languages: Java, .Net, Visual Basic

MS Tools: MS Visio, Word, Excel, SharePoint

PM Tools: MS Project, JIRA, Rational Requisite Pro

PROFESSIONAL EXPERIENCE

Confidential

Software Developer

Responsibilities:

• The application was developed to automate the Sales and Marketing Network of the Company.
• The system was installed at approximately 100 districts, which made a larger dealer network over 10 states, and 4-zone Head Offices in New Delhi. The system was comprised of 03 major modules sales, planning and logistics. Sales module was developed to capture the data related to sales through dealer and gave them various benefits depending upon the sales volume, such as recurring amount scheme, and sales promotion incentives. The planning module was developed for sales analysis. The logistics module was developed to know the net production and match it up with demand and generating delivery schedules.
• Wrote database stored procedures and functions for various sales incentive calculations.
• Worked in the creation of password schemes for the dealers to generate a new password each time with an order so that the user could not make any changes to the order already placed.
• Created various reports such as Daily Business, Net Production and Net Requirement, which included their chart representation using master detail layout, and break reports.

Environment: Oracle Ver 7.3 (SQL, PL/SQL), Oracle Forms, Reports

Confidential, Lake Forest, IL

Responsibilities:

• Successfully Managed, Monitored and controlled multiple projects.
• Collaborated efforts among multiple stakeholders, business leaders across different functions and business towers.
• Provided leadership and guidance with respect to Scoping, Project Planning, Scheduling, Budgeting, Execution and monitoring of projects at various stages and project life cycle.
• Channelized efforts between architects, SMEs, Network engineers to facilitate the decision making on various efforts related to Data Center build, Network Design.
• Directed efforts among multiple technical teams/engineers and CSV team in the creation, review and approval for Network Qualification plan, Hardware/Software Qualification plan for new data center.
• Overseen and monitored efforts related to transition of procurement/order desk process from Wipro to new service provider TCS.
• Overseen and monitored deployment of Ariba procures to pay module in US and plants worldwide.
• Closely monitored the Assembly of Order desk team out of offshore facility.
• Overseen activities related to Data Center build and collaborated efforts between project team (onsite-offshore), operations, Applications team and Customer.
• Directed efforts between Confidential operations and project team to identify the scope.
• Provided oversight to project team on scoping of deliverables, developing project schedule, creating project milestones, establishing dependencies, resource assignment.
• Closely Monitored day to day DC build activities according to project schedule.
• Provided guidance on schedule delays by fast tracking activities or borrowing resources from operations team to meet up the schedule.
• Provided oversight on managing quality by assuring quality measures at different activity levels and collaborating efforts with compliance team for their approval.
• Provided leadership and guidance and worked with change management team and various SME’s to establish guidelines to manage and control change and established CR process for Data Center build and migration.
• Established guidelines with respect to changes in Dev, QA and Prod environment.
• Communicated the change process with project team, to properly manage change at various stages/activities undertaken as per the project schedule.
• Monitored and controlled change against scope and schedule baselines.
• Provided leadership and guidance to project team and system engineers to follow the system qualification process.
• Directed Confidential CSV/SQA team along-with project team to help coordinate the qualification efforts.
• Facilitated the creation of Qualification plan document in coordination with CSV/SQA team for qualifying systems in New Data Center build.
• Led the creation of new documentation (ITSOP’s, HQ, SQ and guidelines) for various missing to be qualified systems with the help of system engineers and worked along with Confidential SMEs and SQA team for review and pre-approval of qualification steps.
• Led an effort to set up and customize HPQC to facilitate the pre and post-approval of qualifying systems as the new Quality Control system.
• Overseen and monitored the validation and compliance activities for all new systems build.
• Authored and outlined Master Validation plan in coordination with validation team in Confidential .
• Supervised team of validation analyst and members from project team to author validation documents.
• Directed validation team to evaluate and verify the procedures and guidelines with respect to GxP, GAMP and SOX categories and channelizing the same with project teams.

Confidential, Warrenville, IL

Project Manager

Responsibilities:

• Global technology services and outsourcing company combining unparalleled experience with comprehensive capabilities in niche technologies and business functions.
• Managed/led multiple projects including technical solution, implementation, support and quality.
• Single point of escalation for customer.
• Prioritize work and schedules.
• Involved with human resource planning.
• Provide direct supervision and mentoring of project teams. Provided project performance feedback to stakeholders, team members, supervisors/managers.
• Participate in the research, analysis, selection, and implementation of new tools, technologies and/or services.
• Managed Client and Project engagement at Confidential:
• Project involved Application Development to support EMR (Electronic Medical Records), third party payments, insurance, Medicare Part B, Medicaid Management
• Researched, Compiled and Documented regulatory requirements for project team to be incorporated is different requirement specifications document.
• Followed the compliance of applications with respect to regulatory requirements.
• Development and implementation of systems with respect to CMS regulations for tracking claim submissions, claims retrievals, claim queries and claims acknowledgement. The project involved usage of ICD 10 and 5010 release versions for EDI (X12) containing the transactions for HIPAA standards.

Environment: Oracle9i, MS Excel, Agile, Oracle, UML, Rational Rose, SharePoint, Requisite Pro, MS Office Suite, XML, MS Visio 2003

Confidential

Project Management

Responsibilities:

• Worked on the development and enhancement of the billing center for the Property & Casualty in an agile environment.
• Oversaw the documentation of use cases, data-mapping specifications, business process diagrams, user interface specifications, and FRS documents.
• Served as a conversion analyst for capturing requirements on the conversion of customer accounts into billing center.
• Worked with the development team to create technical solutions and documentation.

Environment: Microsoft Visio, Rational Requisite Pro, SharePoint, SQL, Agile

Confidential

Project Manager, Onsite-Offshore Coordinator

Responsibilities:

• The project was to develop a cloud-based ERP system by defining business processes for hospital business units from patient in-take to billing.
• Project Planning, Create project Schedule, maintained project status.
• Coordinated day to day development efforts between client and offshore team to ensure business rules and requirements were clearly communicated.
• Helped development and client teams in providing clarifications by daily scrum calls for clearing any backlogs, burn down chart, and change requests.

Confidential

Project Manager/Analyst

Responsibilities:

• The client was a global E-commerce business, an education company that provided innovative and proprietary products, programs and services to help educators engage and inspire students of all ages and abilities. Through leading brands, School Specialty designed, developed and provided Prek-12 educators with the least and very best curriculum, supplemental learning resources, and classroom basics. Working in collaboration with educators, School Specialty reached beyond the scope of textbooks to help teachers, and guidance counselors ensure that every student reached his or her full potential.
• Worked on understanding the current state of existing site and documented (UI elements and descriptions), the required changes for future state.
• Worked on high level requirements into functional business requirements for development resources (white boarding, user focus groups, conceptualization, and design).
• Worked closely with major skate-holders, business users to formalize a business idea and define requirements.
• Conducted JAD and brain storming sessions with business users and stakeholders.
• Conducted meetings with all the division supervisors to ensure that all the requirements were met.
• Implemented the approved suggestions and modified the current process flows.
• Implemented the concepts and requirements for B2B and B2C users in design docs.
• Worked closely with different 3rd party vendors to gather information and coordinated required information from them.
• Worked on mapping content and recognized the type of content to be gathered and worked on initial draft to create folios in Oracle Web Center.
• Gathered knowledge in Search Engine Optimization (SEO), OCM, UCM, and GSA procedures for the web positioning.
• Worked with Development and QA teams to transition business requirements into QA test cases and assisted in UAT.

Environment: ACE, WIKI, EBS, Vision, Greenshot, Axure