PROFESSIONAL PROFILE:

• Accomplished, results - driven IT Project Manager with a demonstrated ability to successfully lead concurrent initiatives with 15+ years of experience as a Project Manager, IT architect and data center liaison, covering the complete systems development life cycle of IT and data center voice, data, telecom and multimedia projects, utilizing up to 30 resources with budget responsibility.
• Experience with various types of IT project methodologies and life cycles including conversions, incremental, iterative, rapid delivery, and traditional waterfall.
• Architect of strategies and manager of several concurrent IT initiatives including data center infrastructure, network infrastructure, hosted applications, virtualization, voice/VoIP and IPTV, facilities relocations, transitions, consolidations, divestitures, and vendor-hosted (outsource) solutions.
• Seasoned IT technician/architect with expertise at troubleshooting issues at a high-level and leading issue resolution and activations with multiple teams including carriers, equipment vendors and technical resources.
• Team leader accustomed to high-energy and fast-paced environments where adaptability, critical thinking, decision making, and full accountability for schedule, budget, and quality are mandated.
• Employs an effective, hands-on communication style to build, motivate, and direct diverse, cross-functional local and virtual project teams in matrix, functional and PMO settings.
• Driver of high-value, high performance integrated solutions for a wide-range of organizations, including financial services, pharmaceutical, mortgage, manufacturing, insurance, government agencies, and IT vendors.

EXPERTISE:

IT Infrastructure Project Management

Project/Program Financial Management

Requirements Facilitation and Gathering

Resource Management and Capacity Planning

Stakeholder Management/PMO Governance

Technical, Executive and Project Documentation

SOW, RFI, RFP and Proposal Evaluation

Risk, Issue, and Scope Change Management

Tech. Mergers, Acquisitions and Divestitures

Telephony and VoIP Migrations

Facilities Relocation/Consolidation/Transition

Vendor Relationship Management

Network Solutions Architect

IT Outsourcing and Collocations

Virtualization and Hosted Cloud Solutions

MPLS/WAN, WLAN and Multimedia Projects

EXPERIENCE:

Confidential, Niles, IL

Infrastructure Project Manager and Network Solutions Architect

Responsibilities:

• Infrastructure Project Manager and Technical Liaison leading the successful transition of 40 California and 15 Michigan Confidential distribution and production centers into the Confidential corporate IT Enterprise network.
• Initiation activities included technical team acquisition (50+ team members), and developing a standardized equipment suite for WAN primary and backup routers, distribution and access switches and VoIP gateway routers based on site function (headquarters, sales, manufacturing, warehousing, distribution) and head count.
• Planning activities included requirements gathering of the current as-is data and voice network and ordering of WAN links and associated equipment.
• Facilitated the high-level architecture for the proposed to-be environment, which included MPLS and 4G or Broadband connectivity, routers and access switches, wireless access point (WAP) placement, ESX servers and telephony technology including PRI and analog interfaces and IP phones, followed by submitting RFP’s and receiveing SOW’s from vendors leading to PO’s for IT procurement.
• Execution activities consisted of orchestrating WAN backbone implementation across all locations maximizing the capabilities of on-site field technicians and in house technical resources. Regional on-site technology lead responsible for cut over activities including infrastructure deployment and end user integration points impacting 3,800 end users.

Confidential, Racine, Wi

Sr. Project Manager - IT Integrations

Responsibilities:

• Established relationships with the client’s corporate real estate, IT and security departments, the building leasing company and their electrical, HVAC and telecom teams, to develop a plan to integrate IT infrastructure and move existing sales personnel from several existing sales offices to the new location.
• IT Infrastructure included MPLS Wan and Telecom circuits and equipment, access switches, UPS, Wireless Access Points (wireless site survey), Nutanix ESXi and VM’s for File/Print services and DvTel video surveillance DVRs, VoIP Gateways and SIP trunking, E911 POTS Lines, Conference room configuration and AV Integration (Polycoms, Video Conference projectors televisions and screens),
• Collaboration tools to include Skype for Business, Cable, Fiber and MDF/IDF Management, floorplans, user lists, seating charts.
• Utilized union electricians to install Wireless Access points. Configuration (adds and removes) of conference rooms in Outlook.
• Obtained s of Insurance for vendors working in the new location. Created Quick Cards/Welcome Packets for new occupants.

Confidential, Waukegan, IL

IT Project Manager

Responsibilities:

• Project Manager responsible for developing and implementing the IT vendor performance management strategy for over 25 IT partners.
• Activities included the development of the vendor performance management framework and analyzing supplier Critical Service Levels (CSL’s) to ensure contractual compliance towards quality, service and delivery objectives, and generating/presenting the SLA Performance and Credit Reports for senior management, resulting in an annualized performance savings/cost reductions of $200K in service level credits.
• Project Manager on the Confidential /HP Managed Network Services (MNS) contract overseeing activities relating to the HP Master Provisioning Agreement to include Contract Change Requests, Letters of Agency, Data Privacy Agreements, and other contract schedules and amendments.
• Worked with senior leaders towards developing the Service Management and Governance (SM&G) review process to optimize vendor performance and reduce operational risk of core enterprise wide processes/operations.

Confidential, Mettawa, IL

Global IT Project Manager

Responsibilities:

• Key s included the build-out of a new IP network in each call center and the establishment of a Citrix environment to provide access to key applications during the transition to include (20) Sharepoint sites, Lotus Notes and Sametime, (12) Teamroom Databases, (75) NetApp based Department Shared Storage groups, ConnectDirect mainframe connections, and VoIP / screen recording platforms.
• Call Center agents were incrementally transitioned to the new IP network and Citrix based application infrastructure, Windows Active Directory accounts were replicated to the new organizations platform, followed by a complete conveyance of all users to the new organizations network.
• Project Manager that expedited the build out of a new data center colocation space for 20 business partners, which involved oversight of the ordering of point to point, MPLS, dark fiber leased connectivity (at speeds up to OC-48) and partner provided IT equipment, then accelerating the WAN and LAN connectivity, equipment installation, system testing, and application integration of the systems to the new facility.

Confidential, Milwaukee, WI

Global Enterprise Project Manager

Responsibilities:

• Accountable for a portfolio of IT application and infrastructure projects relating to application delivery, data center efficiency and cost reduction, to include a Hosted Cloud Computing (Virtualization) Program, Enterprise Windows 2008 Server Rollout Program, VoIP based IVR projects, IpTV project, and a WLAN project.
• Responsible for creating and managing the project plan using Clarity PPM, identifying business owners and stakeholders, gathering business, application, and technical requirements, cost/benefit analyses, assembling project teams, tracking procurements, status reporting, managing scope, cost, risks, issues, and changes, facilitating application rollouts, and deliverable signoff in accordance with the clients PM2 Project methodology.