OBJECTIVE:

• To successfully support your customer commitments while learning new and challenging skills and architectures as a software development individual performer and/or leader. This work will take advantage of my IBM mainframe COBOL, DB2, CICS, organization and communication skills to develop, support, and implement computer systems for your business and/or clients.
• To make use of my financial Life, P C insurance system, and Credit Card Processing experience with IBM mainframe systems and/or object oriented PC programming systems to support the requirements and needs of your business and its clients.
• To utilize my skills in leadership, planning, project management, technical training, requirements gathering, analysis, coding, and implementation.
• To implement your requirements on schedule and within budget during the project's initiatives.

QUALIFICATIONS:

Solid technical and leadership experience

• Exceptional versatility and adaptability
• Dedication and drive as a hard-working individual
• Excellent communication and team-building skills
• Quick to learn new technical and business skills

SKILL SUMMARY:

Competency Strengths:

• Requirements Analysis
• Problem Solving
• Client Systems Implementation and Customization
• Interpersonal Skills
• Design and Development
• Systems Utilization and Reuse
• Project Planning
• Data Conversions and Migrations
• New systems Development

Technical Knowledge:

• COBOL, IBM Assembler, CICS
• Life/70, Life-Comm, Vantage
• Microsoft Office, Project, Visio
• Mainframe JCL, and Utilities
• Development Methodologies
• Object Oriented Development
• CSC's GraphTalk GDL and IDE
• DB2 and Oracle database systems
• Systems Development Life Cycle SDLC

PROFESSIONAL SKILLS:

Interpersonal and Teamwork Skills

• Supported a wide variety of projects involving a many different companies, personalities, and computer systems
• Successfully interacted with professionals from different backgrounds, cultures, and management styles.
• Performed as a leader, key player, or team member for many different CSC projects involving various clients.
• Developed teams and led small to medium sized projects to successfully deliver new system functions according to the client's requirements.

Customer Service Skills

• Proven ability to interact with customers and develop good working relationships while providing services and system enhancements on large and small projects.
• Excellent ability to conduct interviews and learn from the client about their issues, problems, and desired requirements concerning large and complex computer systems.
• Able to design, implement, and deliver results to the customer that satisfy their requirements and needs and are delivered with quality results and are well received.

Technical Skills

• Extensive experience with the maintenance and development of seven large and complex mainframe life insurance administration systems and two property and casualty insurance administration systems.
• Life Insurance experience with Life/70, Life-Comm, FUTUREfirst/AIA, Vantage One/DSS, CK4VS, EDS-LMS2, and EDS enhanced ALIS. Worked extensively with mainframe COBOL, CICS, Assembler, VSAM, DB2, JCL, Report Writers, and Job Schedulers.
• Property and Casualty experience with CSC's Mainframe Host COBOL CICS DB2 Exceed system and a CSC FUTUREfirst P C implementation on Client/Server Windows and Oracle platforms.
• Extensive experience with insurance systems including New Business, Underwriting, Claims, Agent Compensation, Policy Administration, Billing, Reinsurance, Accounting, and Policy Exhibit/Valuation.
• Served several different technical roles as a technical lead, project leader, technical trainer, configuration manager, problem resolution manager, and team player.

LEADERSHIP EXAMPLES:

• I worked as a project leader to develop a plan for harvesting general insurance Exceed system features uniquely developed for a major property and casualty client of CSC. Developed a plan to identify extract and implement system changes into CSC's base system version of the current release of 'Exceed'. I led a team of 4 CSC India resources to create an inventory of the changes to harvest and developed the plan for implementation.
• I was the CSC leader of a project to convert all of Pan-American Life's COBOL programs to run in a Z/OS LE environment compiled with the IBM Enterprise COBOL compiler. I successfully led a team of 3 CSC India developers to run multiple parallel test batch cycles and compare the resultant key files for the daily/monthly, quarterly, and year-end jobs. I implemented the changes into the PALIC production system successfully and with quality results without major post production issues or problems.
• I was the technical lead on a team to present a FUTUREfirst implementation plan at Aegon-Religare in Mumbai Bombay India I presented the technical side of CSC's FUTUREfirst system to them for a new system installation for their start-up insurance company. I prepared and presented MS PowerPoint and MS Visio slides for technical sessions on how FUTUREfirst could be implemented to support the Aegon-Religare business requirements. I was a technical lead to for the Gap Analysis study and then was a key presenter during a 3 week Solutions Confirmation Workshop at Aegon-Religare. This included a study of the required system interfaces between FUTUREfirst and other third party software. CSC won the contract to implement FUTUREfirst at Aegon-Religare.
• I led a team to plan the data conversion policy and related historical data on claims and premiums for implementing FUTUREfirst at China Pacific Property Insurance Company in Shanghai China. I developed multiple MS Project plans for completing the migration from the CPPIC in-house legacy system to a full production roll-out of the FUTUREfirst system. This involved a study of 12 Million policies being converted to FUTUREfirst.
• I managed a team for CSC in Beijing as the Defect Manager to prioritize and assign the work related to fixing the defect reports that came from the team of testers at New China Life insurance company. I led a team of 25 developers working in Hong Kong, Singapore, Sydney, Austin TX, and Beijing to support N.C.L. to resolve their FUTUREfirst defect log.
• I led a team to implement the new business features for the FUTUREfirst system at New China Life. We successfully implemented the underwriting and new business customization required by N.C.L.
• I supported New York Life LTC NYLACO as a project leader to implement long term care policy benefit changes on the FUTUREfirst system at New York Life. This involved supporting complex changes to existing policies. The system changes impacted the coverages, premium structure and the policy commission rates and payment schedules.
• I was the Configuration Manager and Implementation Leader during a NYLACO implementation of FUTUREfirst. I met with NYLACO to prioritize and assign the developer tasks to the CSC team of developers that supported the systems implementation of FUTUREfirst. I promoted the problem resolution code move requests for the developers when moving code and database changes to production. This included Oracle table restructures, data conversions, and code change moves.
• I conducted developer training classes for FUTUREfirst developers. This included on-site client paid for classes and CSC in-house training. I trained CSC India off-shore developers as well as CSC's North American developers.
• I was a team leader and supervisor at I.C.H. Corporation. I led a team to support the I.C.H. new business, and agent compensation systems. This involved giving annual reviews, raises and interviewing new hires.
• I was a new product implementation coordinator working from outside the Security Life of Denver S.L.D. IT department to coordinate with the actuarial, legal, underwriting, agency, policy administration, and systems departments to design and implement new products for Security Life of Denver. I conducted company-wide product introductions to large groups and individual product training to specific groups. I also worked on insurance sales proposal development at S.L.D.

PROFESSIONAL EXPERIENCE HISTORY:

Developer Consultant Contractor 2010-Present

Confidential

Confidential

Programmer/Analyst Leader CSC

Consultant CSC

Senior Programmer/analyst Continuum/CSC, Austin, TX,

Confidential

Team Leader - ICH Insurance Companies/Perot Systems, Denver, CO,

Confidential

New Product Implementation Coordinator SLD -

Senior Programmer/analyst SLD - 8/1983 11/1985

Programmer/analyst - Security Life of Denver, Denver, CO, 11/1979 8/1983

OTHER EXPERIENCE:

• I completed the Confidential
• requirements to obtain the designation of Fellow, Confidential

Confidential

Developer Consultant Contractor

• I also enhanced the LGA loan processing for UL, VUL, and traditional life policies. This involved handling loan interest billing for policies with off-anniversary payments. I also corrected policy loan payment and repayment processing.
• I spent another 20 of my time enhancing the DTCC system to correctly send file transmissions back and for to DTCC for agent commission processing, agent licensing, policy updates, and financial accounting. This involved agents selling life insurance at major brokerages such as Morgan Stanley.
• I spent 50 of my time working with UL and VUL product enhancements for LifePro system calculations and administer the TAMRA guideline premiums correctly for these products. This included GLP, GSP, and 7-Pay premium calculations and the correct accumulation of the GLP for guideline premium corridor testing for UL and VUL products. This included MEC testing with various maturity ages including 95, 100, and 120. I worked directly with the LGA Actuarial department people to write requirements, design, coding, and unit testing documents and plans.
• I worked with Realia COBOL, BTRIEVE DBMS, Microsoft SQL, and BAT files developing new programs and enhancing existing mainframe programs and systems for LGA.
• I created software solutions for the LGA insurance system LifePro and financial services package DTCC to develop life Insurance administration software and agent distribution and compensation enhancements for the LGA companies William Penn and Banner Life.

Confidential

Developer Consultant Contractor

• I assisted the TSYS project team by supporting new contractors and new permanent full time staff with orientation, training, and project guidance.
• I updated and enhanced command level CICS programs to retrieve and send transaction data to the MQ server. We modified CICS COBOL code, maps and mapsets to support new business functionality, screens and CICS transactions.
• I worked with a team to develop new Maestro/Cirrus and MasterCard Pin Debit support for the TSYS real time MQ Server transaction message processing between TSYS and the new merchant group client that TSYS was beginning to support. This work involved creating design, development, and testing documents to be presented to the TSYS leadership and project management team. These documents showed the results related to the design and testing of the large and complex network of new and existing COBOL and ASSEMBLER programs. These programs accessed DB2, IMS, QSAM, files and reference tables.
• I developed the COBOL FNMS Audit Reporting for processing between FNMS, TSYS, and the VISA and Discover associations. This involved reading QSAM, VSAM, and DB2 files with multiple COBOL programs to create the reporting.
• I was a team player developing new support for TSYS credit card transaction reject processing and EFT funding errors related to rejected credit card transactions in the TSYS batch processing cycles.
• I resolved COBOL and ASSEMBLER code defects and worked with the TSYS DBA team to make changes to the DB2 and VSAM file index structures prior to the production implementation.
• This also involved DB2 and VSAM performance tuning using the IBM TSO/ISPF Application Performance Analyzer tool.
• I worked with COBOL, ASSEMBLER, DB2 and VSAM developing new programs and enhancing existing mainframe programs and systems for TSYS.
• I returned to TSYS as a Developer Consultant contractor to help complete the First National Merchant Services FNMS and TMSO project I worked on during August 2012.

Confidential

Developer Consultant

• I also performed analysis and testing to enable NYL to migrate document administration changes from their development environment to integration and quality control and production environments.
• This work was with windows based workstations using CSC's FUTUREfirst/AIA object oriented Graph-Talk development case tools and GDL programming languages. It also utilized Oracle database tables.
• These ACORD XML extracts assist New York Life with their policy benefit change BPM system initiative.
• I also developed solutions to deliver billing inquiry information to the NYL Pega system. I was involved with interfacing and working with off-shore resources to help them unit test the ACORD interface systems I developed. My development work included analyzing and creating documents such as design, requirements, coding, unit test plans and unit results for the ACORD interface programs and program methods I developed.
• I coded and developed ACORD XML interface MQ server data packets using the CSC GDL language or GraphTalk Developer Language to create MQ server packet transmissions. This was for New York Life's implementation of the Pega Business Process Management BPM system interface between NYL's FUTUREfirst insurance processing system and Pega. This interface included development of holding and party searches to return policy, coverage, person, address, email, and phone information to Pega. This development supported multiple ACORD XML Inquiry Views for the data being transmitted.

Confidential

Developer Consultant

• I worked on this 8 month contract with TSYS to enhance their credit card processing system. TSYS is one of the two largest credit card transaction processors in the U.S. I had to pass an extensive background check and drug screen to get the contract position. This was a large IT shop of 1000 developers and analysts with multiple IBM Z/0S system SYSPLEXes and LPARS.
• My program COBOL and ASSEMBLER coding work with TSYS involved completing 3 projects related to their purchase of the credit card acquisition business from First National Merchant Services. My job was to help enhance their entry run system to support additional credit card acquisition processing requirements. They process about 12 million of credit card transactions per day. My TSYS work utilized IBM mainframe programs in ASSEMBLER, COBOL, and CICS, with DB2, VSAM, and QSAM file structures. The coding and batch processing utilized ENDEVOR, JCL and TSYS SDLC development methodologies.
• I produced the TSY S SDLC deliverables including the technical documents at each phase or step in the process. This involved design documents, coding documentation, system changes, unit test plans, and test results summaries for the required SDLC reviews related to coding, unit testing, design and development walk-through presentations. These presentations described the system changes for screens, jobs, PROCs and batch JCL modifications. These were approved prior to the ENDEVOR promotion of the code to the next level of system testing environments.

The three projects I worked at the same time were as follows:

Data Differentiation.

• This project is an enhancement for the description of each transaction as it appears on the credit card statement. The merchant DBA name is being enhanced to show the merchant name, the merchant URL, the description of goods, the order number, or the service phone number depending on the right set of conditions. Program logic is different depending on the vendor, the association MC or Visa , and the transaction codes.
• Pin Debit Interchange
• This project implements the capability of the TSYS system to perform qualification and interchange rate charge calculations for pin debit card transactions. Prior to now, TSYS did not calculate or charge interchange on pin debit card transactions. This new logic determines the interchange rate based on the network Interlink, Cirrus , the Durbin regulated indicator, the Merchant Category Code Airline, Fast Food, Hotel and so forth and the Association. The interchange rate is set by declaring an IQSTA key that is used to look up a DB2 table that contains the appropriate interchange rates.

ACH as a Transaction

• This project adds the capability of the TSYS entry run capture and authorization system to read in two types of transactions to process ACH bank transactions through the credit card system. New edits were added to support validation of the bank numbers, the routing numbers, the pre-note amounts, and many other new reject codes.
• The three projects all involved maintaining and changing one of the largest and most complex TSYS assembler programs in their system IERBD046 . It contained over 50,000 lines of code in the one program that was managed with assembler macros for the sub routines.

Confidential

Developer Consultant

• I performed analysis of Allstate's complex Life/70 COBOL, CICS and ASSEMBLER insurance systems and interfaces to design technical solutions, modify code, test and promote the modified code to Allstate's integration test, quality assurance, and production computer environments. This resulted in code changes to Allstate's life and health individual and group insurance system. I am implemented solutions for Allstate that involved fixing problems with their IBM COBOL and Assembler - Z/OS Mainframe Life/70 insurance system. This was to implement and enhance the computer support for a major new life insurance product they called Good for Life GFL . I used VSAM files, JCL, Abend-Aid, IBM Debugger, File-Aid, and a tool called Tracker to manage the projects through the Allstate SDLC and SOX development life cycle.
• During the period of this project I worked on multiple tasks and managed my time appropriately for each task and project.
• Allstate uses the IBM tool SCLM for program source configuration management and code maintenance. I learned how to use this tool and utilized it throughout the life of the project.
• I coached other developers to help them complete their part with coding and testing.
• I provided task estimates and projected completion dates to supervisors and clients for the work required to complete this project. The project was coded, tested and delivered to the integration and quality assurance test team on time and was promoted for production implementation. I provided technical support during the quality assurance testing which is one of the last steps for Allstate's project life cycle methodology they call their Technology Solutions Project Management Framework . I completed the required documentation and filled out the forms required by their life cycle methodology and procedures.
• I communicated the technical issues to the business analyst and clients by utilizing Allstate's required technical specification forms and tables.
• I attended client meetings and reviewed Allstate's business requirements documents to understand their needs and I completed technical analysis related to their requirements. My technical analysis resulted in designs for the best solution selected from several alternatives that resulted in code modifications I applied to Allstate's Life/70 system. The analysis included analyzing data on their database to determine the best solution for their needs. As a result, their system was modified to properly handle premium payments, premium reversals, month-a-versary, billing and other financial processing for their GFL product.
• This Life/70 system work involved working with complex file structures with fixed and variable repeating trailer structures imbedded in large QSAM and VSAM files.
• Confidential

Senior Consultant

Project Leader

• Responsible for the analysis of harvesting COBOL/DB2 code modifications from the CSC client company, Indiana Farm Bureau, and their property and casualty Exceed system to implement similar functionality in the CSC Exceed P C base system.
• Led a team of 4 CSC India resources to complete the analysis and then prepare estimates for the code harvesting effort.
• Responsible for running the code compares and doing the code retrofitting code collisions and merging of ongoing parallel Exceed base system changes into the code modified for the project.
• Loaded Exceed DB2 database tables in preparation for running unit and system testing.
• Created and updated technical specifications and technical documentation for the Exceed system relative to the project.
• Coded and tested Exceed system program changes from technical specifications.
• Team member on a project to modify the Exceed system to use a common claims interface so the exceed claims subsystem for commercial lines of business could interface to any policy system instead of only being able to interface with the CSC's Exceed policy system.
• Supported the claims commercial policy interface project.

Technical Developer, Tennessee Farm Bureau CSC Client Exceed Support,

Confidential

• Created and updated technical specifications and technical documentation changes for the Exceed system relative to the project.
• Coded Exceed system program changes from technical specifications.
• Supported the claims personal policy interface project.

Confidential

I worked remote from Austin, Texas to support a claims modification for specific life and health products being offered by an India start-up company in Mumbai. I worked with detailed requirements specifications to design, code, and test the changes for the company.

Confidential

• Responsible for system configuration management and implementation of completed code to the PALIC Model Office and production mainframe environments.
• Prepared detailed technical design documents for others to develop from.
• Prepared estimates and high level design documents for the LIFE-COMM system changes and delivered them to the clients for review and approval.
• Obtained and documented business requirements from the PALIC business analysts and LIFE-COMM system users.
• Assisted others on the project to help them complete their development tasks. This includes on-shore and off-shore developer resources.
• Worked design, coding, testing and implementation phases of the project.
• Completed system enhancements and bug fixes for PAN American Life Insurance Company PALIC on their LIFE-COMM insurance administration system.
• Supported special projects implementation for CSC client company PAN American Life.

Confidential

• Responsible for set-up and use of the ZEKE Z/OS job scheduler to run, monitor, and perform abnormal termination recovery during the batch cycle runs.
• Executed each of these upgrades according to the plan.
• Created implementation and upgrade plan for moving the COBOL upgrade changes from the development environment to the model office environment and then finally into the production system environment.
• Responsible for project planning and execution to run the PALIC LIFE-COMM batch system test cycles for the PALIC upgrade.

Confidential

• Supported the LIFE-COMM administration system to add logic to handle 10 new sub companies within the PALIC organization.
• Responsible for coding and testing of LIFE-COMM system changes to implement new insurance product systems support in the LIFE-COMM system.

Confidential

• Responsible for the analysis of the FUTUREfirst interfaces to the AEGON/Religare external systems such as new business, underwriting, accounting, money out distribution, billing, agent compensation, and data warehouse.
• Prepared for a CSC FUTUREfirst life insurance system FF implementation for the AEGON/Religare start-up insurance company in Mumbai India.
• Conducted Solutions Confirmation Workshop meetings and training sessions for CSC and AEGON/Religare to validate the planned changes and requirements.
• Led and conducted technical presentations for AEGON/Religare in Mumbai and New Delhi India.

Confidential

• Handled the migration to production and the subsequent production batch cycle system's ABEND recovery and ongoing technical support.
• Supported the CSC takeover of the LIFE-COMM system support and system maintenance for PALIC.
• Assisted CSC's outsourcing and daily cycle support for running the PALIC batch test cycles on a CSC mainframe data center.
• Responsible for parallel batch cycle file loads and for technical testing support while switching from the PAPIC mainframe to the new CSC mainframe data center.

Confidential

• Led and conducted Gap Analysis technical presentations for AEGON/Religare in Mumbai and New Delhi India.
• Conducted meetings and training sessions in order for CSC and AEGON/Religare to determine the changes necessary for a CSC FUTUREfirst life insurance system FF implementation for the AEGON/Religare start-up insurance company's business requirements.
• Responsible for the analysis of the FUTUREfirst interfaces to the AEGON/Religare external systems such as new business, underwriting, accounting, money out distribution, billing, agent compensation, and data warehouse.

Confidential

• Supported the maintenance and enhancement for Lincoln National's LIFE/70 system.
• Performed coding and unit testing to implement LIFE/70 system changes.

Confidential

Implemented COBOL code changes to upgrade Lincoln National's LIFE/70 system from VS COBOL, Meta COBOL, and COBOL II to Enterprise COBOL for the Z/OS LE environment.

Ran conversion utilities and made manual code changes to get the system to compile cleanly on the new mainframe environment.

Confidential

• Lead a systems conversion study and created project planning for converting 10 million Property and Casualty insurance policies to the CSC AIA insurance system platform.
• Prepared project plans and high level analysis to deliver an estimate and project schedule for the implementation at CPIC Shanghai, China.
• Analyzed the legacy system for conversion for claims, renewal, premium, endorsement, and policy history data to AIA.
• Performed high level analysis of CPIC system interfaces. I was also involved with the analysis for creating a reinsurance system to implement for CPIC.

Confidential

• Assisted as a team member on a project to build the next release of FUTUREfirst in Austin.
• Retrofitted fixes for 3 tier user interface support.
• Gathered requirements to implement Long Term Care features in release 5.0.

Confidential

Assisted a development team to implement the Branch office roll-out for AEGON CNOOC in Shanghai.

Helped to implement the simplified Universal Life product for AEGON CNOOC.

Confidential

• Consultant, Software Developer, Designer, and Business Analyst to help with the installation of the FUTUREfirst system at New China Life NCL in Beijing China. Created Business Requirements, developed business solutions.
• Led a team of developers to implement FF solutions for the NCL new business subsystem.
• Worked on the NCL project as a Defect Manager to lead and manage a team of 6-20 developers with defect resolution for the NCL FUTUREfirst project. Assigned the defect work to members of the team as they were discovered in Model Office testing.
• Responsible for making sure that the NCL model office testing defects were resolved quickly while taking steps to avoid introducing additional defects in the system.
• Supported New Business and Product subsystems of FF as the Technical Consultant for these domains.
• Attended daily FF Model Office management meetings with senior CSC and NCL management to focus and prioritize the defect log.

Confidential

• Prepared estimates for the FUTUREfirst modifications listed in the solution packets.
• Attended discussion meetings between CSC and NCL personnel.
• Researched and performed testing within FF to discover relevant FF behaviors and features.
• Found solutions and ways to use FUTUREfirst to support their requirements where possible. Suggested the best ways to implement minimal changes in the FF system to accomplish the NCL goals.
• Assisted to complete solution packets in about 25 different functional areas that NCL had business requirements related to their New Business and Underwriting needs.
• Assisting with defect fixes for the AEGON Shanghai project and at the same time assisting business analysts by giving them insight on how FF Asia and FF 5.0 could solve the business requirements for New China Life.
• Gained an understanding of the client's requirements, develop and document high-level business and technical solutions, also demonstrated FUTUREfirst system functionality to determine any gaps between what the system did and what the business required.
• Supported daily interaction with client business consultants and management regarding the FUTUREfirst system and the client's business requirements.
• Assisted with the NCL Accelerated Implementation Methodology A.I.M. study.

Confidential

Helped resolve FUTUREfirst AEGON CNOOC production defects.

Managed an Austin team of 5 developers to resolve defects for the AEGON CNOOC.

Confidential

• Assisted CSC Asia to create their FUTUREfirst Asia 1.0 base system.
• Implemented a new FUTUREfirst installation for AEGON CNOOC.
• Designed and coded a new AEGON CNOOC implementation with custom modifications to their FUTUREfirst product, new business, and dividend processing.
• Assisted folks new to FUTUREfirst in the Sydney office with questions they had about the system.

Confidential

• Conducted a two week course in Austin to help system developers from India prepare provide FUTUREfirst support remote from Noida India.
• Conducted FF developer training and reviewed trainee progress on FF design patterns and developing with the FF system technical architecture.

Confidential

• Worked on the annuity team to develop new annuity support in base FUTUREfirst. Added enhanced premium support in new business and customer service for unsolicited premium payments and other payments unique to annuity processing. Enhanced withdrawal processing and charge processing to support annuities. This included creating a new calculation controller class and new skeleton functions for the surrender/withdrawal financial activities and their associated charges.
• Worked on adding LTC product support into the new base FUTUREfirst application entry system. This included new support for benefits and limits on the LTC, Health, and Accident policy coverages.
• Developed enhancements to the product import/export tool so the complex Long Term Care product parameterization features could be exported from one environment and imported into other FUTUREfirst environments. This helped New York Life move products from their testing environment into their production environment in preparation for converting 40,000 policies to FUTUREfirst from their old legacy system.

Confidential

• Supported the system impact to premiums, commissions, and accounting generated from the LTC benefit changes
• Led a project team to implement FUTUREfirst FF support for the New York Life NYL Long Term Care LTC policy benefit changes.

Confidential

• Managed the defect log and assigned defect resolution work to CSC developers on the New York Life project.
• Assisted New York Life with their FF software configuration and FF defect resolution management to help them during production system testing, planning, and defect resolution.
• Acted as the New York Life's FUTUREfirst system Configuration Manager for both their production and development systems.

Confidential

• Developed a simplified New Business application entry system for New York Life and installed it at New York Life in July, 2000,
• Worked on the initial team at New York Life during the installation and customization of FUTUREfirst for LTC business processing.
• Participated in writing detailed project specifications for new business, claims processing, external interfaces, and reporting requirements. These projects were based on the business requirements I helped gather during a gap-analysis and FUTUREfirst implementation study for New York Life, January 2000

Confidential

• Greenville, South Carolina during November 1999.
• Conducted a client Graph Talk Developer training class at Metropolitan Life in

Confidential

• Accepted a FF travel assignment working with Saaker Pension Partners S.P.P. in Stockholm Sweden.
• Assisted them with their Billing processing and implemented several screen enhancements using the Graph-Talk 2.2 system.
• Consulted with CSC in Dublin Ireland to work on a simplified new business application entry and policy issue user interface using Graph-Talk 3.0.

Confidential

Project Leader to develop a new Long Term Care Health LTC Provider Information system for the AIA LTC product newly named FUTUREfirst. Added the ability to collect provider information including provider licensing, provider settings, provider usual and customary rates, provider credential and demographic information.

Created Application Program Interfaces API to interface provider information with the claims systems for use during claims processing.

Confidential

Became one of the two North American AIA Graph-Talk Development Language and Graph-Talk CASE tool trainers and conducted a training class for six new CSC developers.

Confidential

Helped CSC with PC/LAN based work with using their proprietary Graph-talk Development Language and Oracle databases.

Created a batch facility to load CNA agent data into AIA from external sources.

Member of team to convert CNA Life to the AIA Graph-Talk 3.0 system.

Developed new AIA functionality for Agent Compensation by adding new functionality to AIA for distribution to agents from the AIA system.

• Confidential

Supported the Life-70 system with maintenance and enhancement projects including the United Kingdom system version for unit-linked fund processing, fund alignment, list-billing, claims processing, new product rate file development, and agent compensation check processing.

Worked on-site for six months as a consultant with Lincoln National Life to help them with Life/70 UL and VUL fund processing enhancements.

Worked on the Vantage One mainframe life insurance system. Added new Vantage One product benefit and coverage support for Allianz, The Equitable, and other clients.

Updated the Vantage One TEFRA and DEFRA minimum premium and guideline single premium calculations to comply with insurance regulatory requirements for the Security Life of Denver project.

• Confidential

Team Leader

Team Leader, I.C.H Insurance company and Perot Systems EDS LMS II, 08/87 - 05/90

Led a team of 5 programmers to support the Systems development and maintenance of several of the ICH life insurance computer subsystems including New Business, Reinsurance, Policy Exhibit/Valuation, Agent Compensation, and Bonuses.

• Confidential

Coordinated the implementation of new insurance products sold by Security Life SLD .

Communicated the product specifications to implement new business submission and issue capability by working with the Product R D, Reinsurance, Actuarial, Systems, Agent Compensation, and Marketing Departments.

• Confidential

Project leader for an agent owned life reinsurance system. This was a 5-person 6,000-hour project.

Project leader for the development of a CICS front-end on-line data collection system for life insurance sales proposals.

Responsible for development and maintenance of Life insurance sales proposal and Agent Compensation systems.

• Confidential

Computer Programmer II

Developed systems to support recording and processing of outpatient medical records.