PROFESSIONAL SUMMARY

I am a highly qualified and motivated Senior Business Analyst / Project Manager with extensive experience in all stages of the SDLC. Utilizing my development and testing background, I am able to understand the technical aspects of systems, allowing me to better elicit system requirements as well as successfully lead projects. My strong communication and leadership skills enable me to effectively work with people in all areas and levels of business. For over a decade, I have effectively provided process analysis and reengineering, gap and data analysis, and elicited requirements from all levels and types of stakeholders for projects of various sizes in both Agile and Waterfall environments. I have experience in project plan development, timeline and resource management, and project status communication. I thrive in flexible work environments where my dedication and dependability are appreciated, and I have the opportunity to wear multiple hats.

PROFESSIONAL SKILLS

• Eleven 11 years of Business Analyst experience with medium to large IT organizations:
• Eliciting and defining system and business requirements directly from the end users and stakeholders through observation, interviews, JAD sessions, prototyping, process and data flow diagramming, UI's, use cases, and analysis.
• Translating customer/user needs into use cases, user stories, detailed requirement documents, process flow diagrams, business rules and user interface specifications.
• Creating test conditions, test cases, test scenarios, and test plans.
• Performing business and systems analysis, process analysis and improvement, gap analysis, requirements gathering, design, data mapping, unit and system testing, implementation, enduser documentation, and training.
• Working directly with the stakeholders, developers, QA team and UAT team from business request through implementation to ensure projects meet business expectations.
• Utilizing technical knowledge gained from years of programming and testing to elicit better requirements.
• Utilizing Mercury Quality Center, Target Process and Mingle to store requirements and test cases, to perform automated testing QC only and to track test scripts and manage defects.
• Creating wireframes using Balsamiq, Excel and Paint.
• Ability to challenge business users on their assumptions, requirements and/or proposed solutions as well as manage scope.
• Ability to understand business needs as well as technical resources in order to recommend solutions.
• Experience in the use of Unified Modeling Language UML .
• At ease eliciting and documenting business requirements within both welldefined processes as well as maturing processes.
• Assisting in prioritization of business requirements based on customers' business imperatives.
• Five 5 years of Project Management experience including:
• Overseeing daytoday activities of a project team, and ensure programmers' and designers' projects are progressing according to preestablished delivery timelines.
• Managing expectations of senior team.
• Closely tracking key milestones to assure project is completed on time.
• Driving projects through all steps in the SDLC.
• Managing multiple projects, tasks and priorities simultaneously.
• Ensuring projects stay in scope, budget and are delivered on time.
• Creating and modifying project work plans utilizing MS Project and Excel.
• Creating project status reports and communicating project status, issues and risks to leadership and stakeholders.
• Knowledge of the project lifecycle, SDLC and related deliverables.
• Excellent personal and interpersonal skills including:
• Excellent organizational skills, proven analytical, planning, problem solving, and decisionmaking skills with great attention to detail.
• Excellent oral and written skills as well as strong meeting and work session facilitation skills.
• Selfstarter with the ability to work independently and as part of a team with the ability to manage time and resources to meet assigned deadlines.
• Good team lead skills, including coaching, motivating, mentoring of peers, BA s, SMEs
• Enthusiastic personality with the ability to learn quickly.
• Ability to work and communicate with people in various roles such as clevel stakeholders, SMEs, project managers, users, and developers.
• Ability to work on multiple projects or tasks simultaneously, even in stressful environments.
• Technical background including:
• Experience working with data mapping, relational databases and service oriented architecture.
• Ability to learn and understand the inner workings rules, engines, components, integration points, etc. of a custom built software platform.
• Proficient in Microsoft Visio, Project, Word, Excel, Access, PowerPoint.
• Previous experience programming in PowerBuilder, SQL, Visual Basic, C .
• Experience with ecommerce, webbased systems, mobile apps, Retail POS systems, Retain Management systems, and credit, funding and inspection systems, out of the box and customer applications.
• Experience with Oracle and PeopleSoft Financials, HR, and Payroll.
• Experience working on Agile and Waterfall software development teams.

WORK EXPERIENCE

Confidential

Sr. Business Analyst Mobile and .com

• Established and implemented requirements and testing processes in an agile environment.
• Elicited, analyzed and documented requirements, user stories and process flows for three mobile applications.
• Created current and future process flows in MS Visio.
• Utilized JIRA for requirements and SharePoint for additional documentation.
• Lead requirement reviews with internal stakeholders as well as the creative and development vendor teams.
• Coordinated testing by external and internal QA teams.
• Created and executed test cases of mobile apps and .com sites.

Confidential

Program Manager / Sr. Business Analyst eCommerce

• Worked with VPs, Directors, and Project Managers to ensure initiatives are moving forward.
• Troubleshot issues with systems or between teams as they arise.
• Lead requirements initiative for an ecommerce website in an Agile environment.
• Documented agile requirements including user stories, functional and nonfunctional requirements for local and offshore developers.
• Created process flows of existing systems to determine areas for improvement.
• Worked with the UI team, development team, QA and project management to ensure requirements are delivered as desired.
• Facilitated requirements estimation meetings as well as sprint planning meetings.
• Created and communicating release notes.
• Demonstrated features included in the iteration to the product owners.

Confidential

Sr. Analyst September,

• Coordinated the implementation of content and pricing changes effecting digital menu boards involving multiple teams.
• Created test scripts and testing 3M's content management and distribution system.
• Facilitated the resolution of issues regarding digital menu boards in stores.
• Improved processes to increase efficiencies.
• Created test scripts and tested Digital Asset Management POC.
• Produced independent analysis around digital menu board metrics.
• Managed Digital Asset Management project from requirements through implementation.
• Created test scripts for and testing of a new Content Management System.

Confidential

Project Manager / Sr. Business Analyst / Test Coordinator September, 2010 to August, 2011

• Oversaw daytoday activities of a project team, and ensure programmers' and designers' projects are progressing according to preestablished delivery timelines.
• Managed expectations of senior team.
• Closely tracked key milestones to assure project is completed on time.
• Managed projects from inception through implementation.
• Individual project budgets: 100,000 to 500,000
• Managed 6 to 12 projects simultaneously
• Managed workload and ETC's.
• Successfully lead projects to be on time and on budget.
• Worked closely with stakeholders of all levels.
• Gathered requirements and managed scope.
• Created project and requirement documentation including UI's.
• Coordinated testing, including developing and implementing test cases and test plans.
• Project areas include intranet web apps, mobile bill payment app, lease end web app.

Confidential

Sr. Business Analyst

• Created user requirements for an Elearning application ECOT in an agile environment.
• Refined the requirements process.
• Created Wire Frames of proposed user interfaces using Balsamiq.
• Lead sprint planning session.
• Managed scope of requirements.
• Utilized SharePoint.
• Mentored other business analysts.

Confidential

Business Analyst

• Played a key role in three projects to convert PeopleSoft Financials to Oracle Financials as well as a project to convert PeopleSoft and UltiPro HR and Payroll to Oracle HR and Payroll.
• Coordinated testing activities including creating testing schedules, test plans, test scripts, test results documents, defect tracking documents.
• Lead testing sessions and testing recap meetings including business users, technical staff and leadership.
• Gathered test results and approvals for test scripts and RICE objects.
• Analyzed the reports being used in the current system to determine with the help of the business which reports were still needed in the new system, what changes needed to be made to the reports and created functional specs for the new reports.
• Created system and process to correct addresses so they could be converted.
• Managed multiple tasks and priorities simultaneously.
• Created and modified project work plans in MS Project.
• Created project status reports.
• Updated leadership on project status.

Confidential

Lead Business Analyst November

• Managed the timeline, development resources, requirements, testing resources, implementation schedule, communications to the business and communications to IT management for point of sale application releases.
• Lead the requirements management efforts for the point of sale application to include new client implementations.
• Devised and executed a requirements management plan for assigned projects.
• Worked with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements provides business related IT knowledge to clients and business representatives during the requirements management process.
• Produced project requirements documentation, including written documents, process diagrams, report mockups, use cases and other documentation as required, using standard templates.
• Worked with the project team and clients to create a realistic release plan.
• Worked with users to define and gather business needs and translate those needs into business requirements.
• Analyzed business and system processes in order to have a full understanding of user needs.
• Documented functional requirements using use cases, requirement documents, process flow diagrams, business rules and user interface specifications.
• Communicated project specifications to the development team and user groups for the design and implementation of business solutions.
• Identified and managed risk and scope along with the change control process.
• Managed client and stakeholder expectations.
• Maintained traceability of requirements and confirmed that all requirements were met by the solution.
• Defined and helped implement user acceptance test plans, cases and scripts.
• Assisted user groups in executing UAT test plans using Mercury Quality Center.
• Worked with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases.
• Assisted developers and technical support staff.
• Mentored team members.
• Gathered and analyzed data using SQL.

Sr. Programmer

• Created test cases for development changes based on use cases, technical requirements and designs.
• Executed test cases and documented defects.
• Oversaw projects from technical design through programming, testing and implementation.
• Created technical requirements and designs for Retail Point of Sale system.
• Programmed changes to Retail Point of Sale system in PowerBuilder.
• Worked with Cobol programs in a mainframe environment.
• Gathered and analyzed data using SQL.

Confidential

Business Analyst

• Lead Joint Application Requirements JAR and Design JAD sessions, and documented the results.
• Wrote use cases in Caliber.
• Participated in overall functional/technical design and implementation of assigned applications.
• Designed, implemented and tested computer system solutions.
• Reviewed and evaluated new and existing software products to meet the needs of the user group.
• Oversaw coding of program logic, development of program test plans, testing of programming work units and results verification.
• Delegated tasks to programmers and programmer analysts on assigned projects.
• Oversaw user acceptance testing and quality assurance testing to ensure systems meet the designed criteria.
• Maintained user, operations and technical documentation.
• Diagnosed and resolved reported problems with application software associated with assigned systems.

Programmer

• Guided user order entry application through the development lifecycle.
• Analyzed gaps between two order entry systems, functions and database in order to combine the two into one order entry system.
• Played a key role in the conversion to and implementation of Movex, an ERP system.
• Worked with users to analyze their business processes and create solutions to improve those processes and determine application requirements
• Ensured applications line up with the company's business rules and procedures.
• Created technical design specifications for functionality and database changes with time estimates.
• Programmed application modifications based on design specifications, application requirements and business requirements.
• Programmed primarily in PowerBuilder as well as C and VB.
• Experience using MQSeries on an AS400, working with Cobol programs and reading and debugging RPG and RPGLE programs.
• Designed, programmed and performed unit, system and user acceptance testing.
• Maintained user, operations and technical documentation.
• Implemented application and trained users.
• Responsible for overseeing other team members and projects.