PROFILE

Motivated and highly organized leader with a 15 year proven record of successfully delivering strategic direction and business driven solutions that provide efficient IT operations to maximize shareholder value. Proven leadership skills, including the ability to work with executive leadership team, mentor and develop staff, manage complex projects and budgets. In-depth knowledge of Infrastructure project management methodologies. Enterprise Data Center operations and NOC operations, ITIL based Service Delivery model along with expertise in remote management and Onsite/Offshore project delivery operations.

PROFESSIONAL EXPERIENCE

Confidential

Senior Infrastructure Project Manager Service Delivery

Oversaw and managed data center build-outs in Raleigh and Boulder, which established Monitise's presence in North America. Directed daily activities of all infrastructure projects through the project life cycle from initiation to closure. Primarily acted as liaison between the IBM BCRS management and the Monitise technical teams delivering projects and services on time and within budget. Led cross-functional and co-located teams to successfully manage conflict and enhance team performance.

• Supervised and managed large-scale data center migration over multiple geographical location.
• Performed infrastructure discovery and application dependency analysis.
• Determined business requirements, identified migration strategies, negotiated schedules and provided on-going coordination.
• Planned and executed the deployment of infrastructure without disruption to business processes.
• Conducted architecture reviews, capacity planning to ensure
• Drove meetings with SMEs from all functional areas of the business including: Architects and Leads to seek input from and review migration methodology, resource requirements, timeline and constraints
• Tracked and report on all infrastructure scheduled for migration
• Hosted weekly status meetings with senior management, business and technology teams
• Coordinated closely with Engineers, Network and Storage teams to ensure successful execution of migrations on time with zero defects
• Led Data Center infrastructure deployment projects.
• Offered strong customer service to business and in the form of consulting, technical guidance, reporting and managing metrics, and problem resolution to maintain service confidence.
• Analyzed metrics data and customer feedback for continuous improvements throughout the program and project lifecycle.
• Acted as liaison between corporate IT and business units to effectively manage business requirements, project scope, ensuring any changes to scope were documented, communicated to stake holders and approved.
• Acted as a mediator between stakeholders and team members to resolve conflicts and issues.
• Experienced managing multiple high risk/high visibility mission critical projects across the health system.
• Established a quality assurance metric for each client to measure satisfaction, and forecast technical requirements.

Confidential

IT Manager Global Infrastructure Services

• Launched and managed the 24/7/365 global network operational center, supporting enterprise infrastructure and business critical processes. The scope of the NOC's responsibilities includes but is not limited to Windows, UNIX/Linux servers, EMC storage, core network devices, and enterprise backups. Supervised 22 PPG direct reports. Responsible for departmental 5.3M budget for IT services.
• Provided end to end strategic leadership, for PPG's Network Operations Center, in the form of recruiting, training and coaching to ensure service delivery, and performance goals
• Offered strong customer service to business lines in the form of consulting, technical guidance, reporting and managing metrics, and problem resolution to maintain service confidence.
• Analyzed incident/problem metrics data and customer feedback for continuous improvements.
• Acted as liaison between corporate IT and business units to effectively manage business requirements, project scope, ensuring any changes to scope were documented, communicated to stake holders and approved.
• Provided expertise and managed triage, escalation, and communication plan for technical issues in all technical domains and across 6 Data Centers to safeguard KPI's, SLA's, OLA's, and to ensure customer expectations were met.
• Led operational excellence initiatives across all PPG Data Centers, which included establishing measureable key performance indicators for availability and mean-time between failures to accurately determine infrastructure health against established baselines.
• Administered asset tracking and CMDB for all data center equipment to guarantee accurate forecasting and lifecycle planning for Development, Disaster Recovery, and Production environments.
• Designed Europe, Asia Pacific, and South American data center cabinet layout to maximize space, power and cooling efficiency for current requirements and emerging technologies.
• Established global processes and procedures for data center access that aligned with change management and security compliance.
• Managed communication plan for major outages and for daily backups of critical business environments.
• Acted as Crisis Manager for issues regarding any PPG data center and remote site outages.
• Managed service and hardware vendor relationships, including the review and negotiation of purchase agreements, maintenance agreements, and statements of work.
• Experienced in requirement analysis, coding and testing various modules in a software development life cycle.
• Led project teams in the development, enhancement, and maintaining Oracle 10g and 11g ERP environments on Linux and HPUX platforms.
• Used Agile project management methodologies to successfully complete projects on time and within budget plan.
• Worked with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, resources, budget, and timing.
• Acted as a mediator between stakeholders and team members to resolve conflicts and issues.
• Led, coached, and motivated project team members on a proactive basis to safeguard project timeline and budget plan.

IT Project Manager Hardware Operating Systems

• Managed the Hardware Operation Systems Windows, UNIX, and SAN infrastructure teams to make certain highly available and cost effective infrastructure solutions were delivered. Supervised 14 PPG direct reports. Responsible for departmental 7M budget for IT services.
• Provided leadership in the form of technical guidance, training, and coaching to ensure performance goals were met.
• Architected and managed SAN refresh project whose, budget was 2.8 million, global IPAM/DNS solution project whose, budget was 400,000, and the standardized server deployment solution project, whose budget was 300,000 projects. All projects were completed on time and within budget.
• Acted as liaison between corporate IT and business units to effectively managed project scope, ensuring any changes to scope were documented and approved.
• Acted as a mediator between stakeholders and team members to resolve conflicts and issues.

Confidential

Global Technical Lead Global Infrastructure Delivery

• Delivered highly available and cost effective infrastructure solutions to Alcoa's business units. Designed, standardized and implemented Microsoft Windows Servers solutions globally. Supervised 18 Alcoa direct reports.
• Led project to redesign and deploy Alcoa's 300 remote site domain controllers which lowered remote site TCO.
• Assessed and delivered business cases for projects proposed to the Project Management Office PMO to guarantee all project parameters were identified.
• Managed project sponsors, stakeholders and project team dynamics to achieve successful project completion.
• Managed problem analysis and root cause determination. Formulated action plans, identified risks and mitigating factors to confirm tasks were completed successfully.
• Worked with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, resources, budget, and timing.
• Acted as liaison between corporate IT and business units to effectively manage project scope, ensuring any changes to scope were documented and approved.
• Acted as a mediator between stakeholders and team members to resolve conflicts and issues.
• Led, coached, and motivated project team members on a proactive basis to safeguard project timeline and budget.