SUMMARY

• Expertise in project and program management, strategic communication, quality, change and risk management.
• Successfully manage projects from beginning to end, analyze data, present solutions to management, and work collectively with the team to resolve issues.
• Possess advanced level MS Office Suite skills, experience with MS Project, SharePoint and Clarity.
• Work independently, within a PMO, in a team environment and can adapt to change and help others to see the big picture.
• Collaborate with the project resources and senior leadership to create contingency and mitigation risk plans.
• Establish good relationships with the project team and management which has been a benefit in getting objectives accomplished.
• Was instrumental in assisting Department of Defense to become CMMI level 2 certified. To continue my education and process knowledge,
• I’ve acquired my Information Technology Infrastructure Library (ITIL) Certification, Project Management Professional (PMP) Certification and as of May 2017, became a certified Scrum Master.

TECHNICAL SKILLS

Development Tools: LanguagesHTML

Hardware: Operating Systems Microsoft Windows/XP/7

Middleware: Databases Mainframe, Oracle, AIX 6.1, Cisco, IBM

Tools: Microsoft Office Suite, Microsoft Project, Microsoft Visio, SharePoint, Clarity

Methodologies: SDLC Waterfall and Agile

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Chicago, IL

Responsibilities:

• Accomplishments: Successfully executed certifying hand - held devices and tablets. Execution prevented all 30 locations from going down, which saved up to $1M at each location.
• Due to time and resource constraints, relationship building and negotiation skills was a plus. Initiated a project to decommission Afaria and migrate to Airwatch.
• This project is instrumental to eliminate security weakness and improve asset management. There has been very good accomplishments during a short time period. This has produced client satisfaction
• Gained buy in from all sponsors and stakeholders on scope definition and project approach
• Timeline was red, when engaged with the project. Effectively got the project on track and green again
• Created RFP and assist with bidding process so vendors could bid on support services
• Transparent when providing updates to leadership, stakeholders and during weekly status meeting
• Liaison between the business and technical team. This is instrumental as integration between the entities are critical, has produced trust and customer satisfaction
• Responsible for multiple projects simultaneously, across multiple work-streams
• Take a proactive approach to risks/issues which helps prevent/decrease constraints that occur during the project
• Work with other project managers to ensure there are no risks/interdependencies between projects
• Complete forecasting, monitor forecast vs. actual, project documentation and implement lessons learned

Project Manager

Confidential, Confidential, IL

Responsibilities:

• Accomplishments: Managed a finance project to ensure revenue was re-directed to the appropriate application. This helped identify incoming revenue.
• Retired Adobe Print Manager to Jasper, which saved the company $500K, maximized maintenance support and performance
• Optimized resource assignments across projects and streams to maximize resource allocation and project priorities
• Developed and monitored project schedules, including project charters, scope, project management approach and dependencies. This helped to identify connection with other projects
• Took a proactive approach when managing risks, utilized issue management tools and worked with the project team to explore options for mitigation.
• Also presented options to leadership for engagement and final concurrence on decisions
• Managed and set expectations with external vendors
• Collaborated with Finance to ensure funding was being tracked and forecast vs actual was aligned
• Conducted quality reviews to ensure documents and products were quality driven and provided customer satisfaction
• Liaison between business and technical team to safeguard communication flow and ensured information shared was clear and concise
• Project team members were internal, external, onsite and offshore; therefore, the ability to work in a virtual environment has been key

Project Manager

Confidential, Chicago, IL

Responsibilities:

• Accomplishments: Implemented global migrations throughout North America and Latin America, IT and business projects (simultaneously). Drove process and best practices
• Saved the organization $1M in maintenance and license costs by decommissioning then implementing projects where entities were migrated onto the same platform/application (LionBox)
• Interacted with stakeholders, both internal and external to gather requirements and act as liaison between customer and technical team
• End-to-end project management includes project initiation, estimating, planning, execution and closing
• Took a proactive approach to risks to prevent issues and used lessons learned to help mitigate
• Made sure established policies and procedures were being followed by business process owners and identified areas where process updates were needed
• Generated and consolidated detailed project status reporting (including critical path impact, dependencies, milestones, resources, work breakdown structures, etc.)
• Successfully managed teams across streams and virtual was key

Project Manager

Confidential

Responsibilities:

• Accomplishments: Migrated data from Pervasive, SQL and Cold Fusion to Informatica. This helped move data onto a supported and scalable application. Upgrade and enhanced Multiplans customized applications
• Effectively communicated changes and/or delays to team members, key stakeholders and mentored resources through change control process
• Accomplished successful implementations by driving and maintained accountability for commitments, while managing the success of the project from beginning to end with a focus on stakeholder relationship, timeline, quality, scope and budget This accomplishment helped save the organization revenue by delivering migration/integration projects in a timely fashion
• Understood CMS to better serve/understand projects
• Conducted quality reviews to ensure artifacts were to standards and requirements adhered to
• Centralized project documentation in SharePoint
• Monitored forecast vs. actual on a weekly basis using Clarity and communicated variance
• Acquired resources and mentored/coached them through the project lifecycle
• Created SDLC (Waterfall) and Agile project/program schedules for all projects, identified dependencies, used risk management tools and performed quality reviews to ensure communication, engagement and success
• Managed offshore activities, leadership, vendor and stakeholder expectations and relationships

Senior Project Manager

Confidential, Buffalo Grove, IL

Responsibilities:

• Accomplishments: Completed projects that generated $5M+ in revenue for 2015 and cost savings for clients by completing business and infrastructure projects that enhanced and/or produced new processes/functionalities.
• Managed responsibilities for performance, cost, scope, schedule, quality, using PMO processes and best practices to manage projects, stakeholders and sponsors expectations. Led multiple projects (7-9) simultaneously to project success and managed schedules using Microsoft Project
• Customized CVS applications, implemented business processes and managed vendor hardware/software projects (new IBM servers, Cisco routers and switches were installed)
• Demonstrated leadership qualities, customer interface/relationship skills to build trust
• Escalated risks, presented options for mitigation. This helped prevent risks from becoming an issue
• Monitored forecast vs. actual using Clarity and made appropriate changes based on the budget
• Ensured knowledge sharing and leverage lessons learned for future or similar projects

Project Manager

Confidential, Bloomington, IL

Responsibilities:

• Accomplishments: Subject Matter Expert and coach in lessons learned facilitation and next steps. This helped prevent the same mistakes made during previous projects. 
• Translated leadership’s vision to action and use strategic thinking to ensure there are no loose gaps in processes
• Learned and understood client/business processes to ensure they were adhered to and understood by the project team/resources. 
• Supported PMO to ensure project/program success, while managing projects through full life cycle
• Assured stated and federal regulations were implemented
• Managed business projects that supported implementation of 24/7 service to State Farms clients
• Utilized effective communication skills (verbal and non-verbal) and strong leadership skills, which helped drive results
• Managed dependency, risks and issues to project completion
• Presented information to leadership using Word, Excel and PowerPoint to help with decision making
• Collaborated with project team, externals and leadership to ensure project success and problem resolution

Lead - Project Manager

Confidential

Responsibilities:

• Accomplishments: Managed and successfully implemented infrastructure (new hardware/software) project in 60 locations with different time zones. This project helped support the business and saved time when processing new recruits. 
• Saved the client $2M by successfully migrating data from mainframe to AIX server within the planned schedule and budget. Successfully upgraded Oracle 10g to 12g. Installed finger scan, printers and software in 60 locations.
• Simultaneously, managed multiple projects (small, medium, large) to ensure projects were implemented within a timeframe. 
• Helped establish standards for PMO. Ensured deliverables/milestones/products were delivered in a timely and professional fashion
• The organization achieved Capability Maturity Model Integration (CMMI) level 2 certified by utilizing my Project Planning and Monitoring and Control processes, which were audited at CMMI level 3
• Understood the customers need to change with little to no warning and influenced the resistance to see the big picture and how they fit in it
• Helped the Branch Chiefs and the business understand the impact of change and relate it to the impact, cost and other projects
• Managed risks using subject matter expertise, collaboration and risk management tools
• Project Management subject matter expert to Directorates and Branch Chiefs as well as the project team
• Developed high-performing project teams, while managing to challenging commitments