PROFESSIONAL SUMMARY

A PMP certified IT professional with more than 20 years experience in the following roles: Transition/Operations Manager, Project Manager, Technical Support Manager and Systems Programmer. Special expertise managing business information systems which includes health 2 years , automotive 4 years , financial 16 years - banking and government 3 years . Skilled in organizing multiple projects into programs, estimating, tracking project deliverables, change management, risk management and staffing requirements. Proven abilities in performance management, communication management, team building and delivery of service.

Key Skills and Compentencies

ENVIRONMENT: IBM Mainframe, IBM PC/Compatible, JES2, Internet, Intranet, Informatica

PRIMARY SKILLS:

• Project Management, Problem Resolution/Conflict
• Managing Expectations, Leadership, Facilitation
• Relationship Management, Managing multiple projects
• New technologies and product evaluation
• Mentoring
• Disaster Recovery

Personal:

• Willing to attend training sessions to further develop knowledge and skills,
• Ability to think and act proactively,
• Assertive in interpersonal relationships

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• assigned to Blue Cross Blue Shield of Michigan Enterprise IT Data Office
• Managing the scope, schedule and budget for multiple datafeed projects 50 using BCBSM Standard Datafeed process and utilizing information technology solutions.
• Communicating project plans to stakeholders..
• Maintained productive working relationships with business owners, project sponsors and vendors.
• Reporting metrics for project management.
• Organizing meetings and conference calls
• Ensuring that all project documents are complete and stored appropriately.

Project Manager

Confidential

• Manages BCBSM Federal Bureau Division's Change Request System.
• Monitors project metrics for significant deviations in quality, cost, or schedule. Creates metric reports to assist in resource leveling.
• Oversees client/customer relations to ensure that service expectations are developed and met.
• Utilizes solid knowledge of the Project Management Institutes standards and terminology. Working independently within guidelines, responsible for initiating, planning, executing, controlling, and closing projects using a formal project management methodology.

Confidential

Project Manager

• Managed HP Operation Manager Migration Project Manager Team consisting of 12 Project Managers and 1 Technical Consultant.
• Lead internal project to ensure that it meets all scope, time, budget, and quality expectations, through planning, controlling and managing.
• Managed corporate and third party vendor efforts to plan, build and implement solutions to internal problems and issues.
• Develops strategy and leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives.

Confidential

IT Specialist

• Identifies resolves and responds to IT issues and problems utilizing the Department of Commerce Remedy System.
• Develops guidance, plans and policies regarding appropriate methods for monitoring, retrieving and delivering information.
• Provides guidance in implementing security policies and procedures.
• Installs, configures, troubleshoots and maintains hardware and software to ensure the availability and functionality of the systems.
• Implements and coordinates activities designed to protect and restore IT systems, services and capabilities.
• Managed inventory project, tracking all hardware for the Detroit Regional Census District

Confidential

• Performs clerical support duties in support of the 2010 census. Supports the IT support staff.
• Maintains IT inventory for the regional census office, maintain the IT group lotus notes mailbox, and directs telephone calls to the appropriate IT Specialist.

Confidential

Project Manager

• assigned to General Motors Corporation, Engineering Standards
• Managed the Global Standards project which standardized all of the GM engineering standards and produced a resource leveling plan to management.
• Completed Value Stream Mapping of the Engineering Standards Process.
• Disaster Recovery Specialist
• assigned to General Motors Corporation, Powertrain
• Subject Matter Expert in the development of processes, templates, and models for the common, enterprise-wide deployment of disaster recovery and business continuity plans.
• Work as a team with those responsible for the development of processes, models and templates for business resumption planning, to realize a complete business continuity activity for GM. Update emergency plans and procedures as needed. Coordinate the use of offsite storage locations and resources needed.
• Audit adequacy of disaster recovery planning to recover IT resources in the event of a disaster, developed metrics to assess state of disaster recovery planning.
• Maintain GM Powertrain Security website.

Confidential

• Managed the successful completion of the business unit mainframe software acquisition projects for IS S resulting in reduction of 3M in IT costs.
• Led the development of global project strategies, co-negotiate price and terms with suppliers and EDS to leverage products and services globally, lead the mainframe purchasing process to support IS S, adhere to corporate and unit purchasing and accounting policies and procedures, develop an understanding of the market trends and availability of materials and services within different regions, negotiate contractual terms and conditions and guide IS S personnel in purchasing process, policies, and procedures.
• Analyzed current pricing of the General Motors mainframe business unit products
• Recommended to Purchasing and GM IS S management cost reduction opportunities.

Confidential

Project Manager

Managed Infrastructure Hosting Services project at Dow Chemical in Midland Michigan. Project consisted of the worldwide consolidation of the file servers, installation and implementation of DFS, Installation/implementation of a quota product and policy, migration of the data, groups and accounts and clean up of the SID History.

Confidential

Transition/Operations Manager

• Managed Webhosting E-commerce platform Transition/Application Leads team: 4 EDS Transition Leads, 5 Covansys Transition Leads, 1 Covansys Application Lead, 7 EDS Application Leads and 1 EDS TAM Manager.
• Co-managed the GSCO Tech Refresh project which moved the webhosting test environment from the IBM Raleigh Data Center to the IBM Atlanta Data Center.
• Facilitated team meetings, mentored and coached Transition/Application Leads on project execution and provided SME review of project deliverables.
• Managed and mitigated project issues and risks.

Confidential

Senior Project Manager

• Managed Joint Verification team of UNIX, Wintel, Disaster Recovery specialists and HP Operations staff members
• Managed risk and issues derived from the Due Diligence exercise, created risk management plan and documents following Hewlett Packard PM methodologies

Confidential

Substitute Teacher

Taught and mentored elementary students and middle school students in Math, English, Language Arts, Computer Lab, Typing and Science.

Confidential

Project Manager

• Led multiple project teams on small and medium projects involving installation of software products, data center disaster recovery, applications and network design, software implementation
• and data center facilities management which successfully kept the IT environment current and compliant.
• Partnered with peers and customer Project Managers, due to unique technical knowledge and background, to resolve issues accurately and quickly.

Confidential

Managed Technical Support group of six senior technicians located in three different states whose responsibilities included installation and maintenance of the MVS operating system and its associated products, customer account satisfaction, upgrading products to Y2K compliancy and supporting the Michigan and Illinois data centers and operations staff.

Confidential

Vice President, Technical Support Manager

• Managed a virtual team of six operating system technicians who supported the bank's three data centers. Responsibilities of the team included software procurement and installation, performance tuning, production support and application support. This entire team transitioned to IBM and continued these projects.
• Managed the OS/390 release 3 upgrade project. The 3.5 million two year project required upgrading 60 third party products with SMP/E and documenting the install and maintenance process for all three data centers. The project was completed on time and within budget.
• Developed and improved disaster recovery strategies and assisted with improving business continuity strategies
• Facilitated Disaster Recovery Exercises at Sungard facilities and documented issues and action items
• Led pre and post-test meetings to review results and determine areas of improvement. Refined test procedures as necessary.
• CICS Systems Programmer February 1987 January 1988
• Installed and maintained CICS, ACF2/CICS, The Monitor for CICS, EYEWITNESS, DMS/OS and supported/maintained IMS and provided CICS technical support to the lines of business and application development staff.

Confidential

CICS Systems Programmer

Installed and maintained CICS, ACF2/CICS, SAVRS, OMEGAMON/CICS, CICSPARS, IMSPARS, SYNCSORT, PDSFAST, DCMS, FOCUS/CICS, TSO COBOL/OPTIMIZER, and Personal Manager.

Confidential

Systems Programmer

• Maintained DOS/VSE, CICS and TAF products and designed a development tool for the application development staff using CMS, Dialog Manager and VM Passthru.
• Application Programmer
• Developed, designed various financial application programs using COBOL and MARKIV. Converted COBOL programs to MARKIV.
• Employment Interviewer
• Interviewed underemployed persons for possible employment and determined best technique to make them job ready.
• Called qualified applicants for referrals and made follow-up calls to determine the results of the referrals.
• Conducted job development telephone calls and employer visits.
• Unemployment Clerk Supervisor, Unemployment Clerk