OBJECTIVE:

Full - time position as a Pre-Sales Account (Engagement) Manager, an Information Technology Systems Analyst, Business Improvement Analyst, Project Manager, Technical / Functional Solutions Architect.

SUMMARY:

• Strong business acumen and organizational skills. Ability to manage concurrent multiple tasks, competing priorities, and leading matrixed teams with multiple priorities. Personal integrity to deliver projects on time, at/under budget and within scope. Proven ability in pre-sales and account management
• Issue Management- Maintain a cross-functional project issues list, with appropriate prioritization based on the issue's level of importance. Drive appropriate and timely resolution and approval of changes to the project plan.Disciplined Change Control Documentation and Principles stored within SharePoint History.
• Scope Management- Solicit and organize customer requirements (Voice of the Customer), and tracks the status of project deliverables. Value Package Profile (VPP) for scope-defining, and to manage change. Manage the connections between multiple levels of detail in related documents (SOW, BRD, CTQ, Scope Schedule Management- Develop and maintain a cross-functional 3-tier schedule. Proficient at MS Project, Clarity, JIRA, Maximo tools. Know the right level of detail needed to use the tool effectively.
• Resource Plan Management- Develop and manage a cross-functional resource plan for a project. Know the right level of detail needed to complete the processes and use the tools effectively.
• Stakeholder Management and Communication- Identify, engage and manage stakeholders for project/projects. Overcome obstacles and resistance among stakeholders. Effectively stratify stakeholder needs. Create and execute communication plans to fit the unique needs of each (role) type of stakeholder.Solution Architecture Definition & Set Up, Service Oriented Architecture, Business Process Management, Middleware/ Integration, Portal, Business Intelligence, Enterprise Resource Planning, Customer Relationship Management, Architecture Modelling, Application Rationalization, Evaluate Tools/ Products/ Solution options, Impact Analysis and Business Case Formulation.
• Project Risk Management- Lead teams in the development of a project Confidential and/or 9-box project risk summary, and identify and manage the actions to mitigate the risk.Daily Agile Risk Assessment / Review. SCRUM Burn-down meetings.
• Planning - Develops and demonstrates an understanding of the client's business, their needs, expectations, and requirements. Collaborates with the project team to identify the approach, deliverables, schedule and tools to deliver the project within established constraints. Manage project team to estimate costs and timing for tasks such as project strategy, functional design, visual design, technology requirements, etc., utilizing established estimating process and tools.
• Monitoring, Scheduling, Financials, Risk Management - Manages and controls project scope and the change control process to ensure that projects are completed according to schedule and within budget. Responsible for delivering work within sold margins.
• Also responsible for identifying and communicating issues causing margin changes.
• Responsible for raising and maintaining awareness of all project issues and risks, and manages project financial lifecycle, including estimates, revenue forecasts, invoicing, payables, receivables, and delta’s. Proven project/portfolio management experience - large scale enterprise systems

SKILL-SET & KNOWLEDGE BASE:

APPLICATION: (End-User & Technical Management) Analytics, JIT, International Accounting, Asset Management, Avature (On-Boarding), Big Data, EDI, Financial GL, AR, AP), Supply Chain (SCM), Payroll, JIT, Manufacturing, Distribution, Customer Relationship Management, Digital, Point of Sale, Process Bulk Manufacturing, Retail, Sales and Marketing, Service, Human Resource, HCM, HR, Legal, Logistics, Procurement, Purchasing, Med Device, Pharma, Senior Advocacy Care Team, Trade Logistics, Warehouse

PM: Adaptive Agile, Account Management, ARIS, Balanced Scorecard, Bamboo, BPM, Clarity, CMMI, COBIT, JAD, JIRA, AML, ETL, KPI, ITIL, Iterative Development, ITIL, Maximo, MS Project, MS VISIO, SCRUM Plainview, Primavera, PMBOK, PMI, PMM, PMP, JIRA Atlassian, Confluence, SQL, SSRS, Adobe, Unica, Merkle, RAD, SDP21, SDLC, Fieldglass, Waterfall, Financial Data Management, Concur

ERP: ADP, Ariba, Baan, DAX, JBA, JDA, JDE, JD Edwards,E1/ OneWorld, GEAC, Great Plains, Sage SAP, HANA, Kronos, Lawson, Manhattan, NetSuite, Oracle, PeopleSoft, Red Prairie, QAD MFG PRO, BPCS, SSA, MAPICS, Microsoft Dynamics ERP, MS CRM, Dynamics AX, Dynamics NAV, Dynamics GP, Navision.

PC/DESKTOP: Adobe, MS Office Suite, MS Access, Excel, MS Word, PowerPoint, MS Project, Visio, Microsoft Exchange, Project, Office 365, Bamboo, Lotus Notes / Domino

IT: Active Directory, ALM, Apache, ASP.Net, AIX, API, C++, CA, Cisco, Citrix, Cognos, Cloud, CSS, Dell, DECNET, DevOps, EIM, ETL, HP OpenView, HTML, HTTP, IBM, JavaScript, Java, JCL, J2EE, Linux, NetView, OCL, OOD, MQ Series, .NET, Novell, NT, ISV, OCM, Progress, IT Procurement, Negotiations, Rally/CA, SQA, Quality Center (QC), RDBMS, Tomcat, Red Hat, RUP, SAN, SAAS, Sprint, QA, TCP/IP, WebLogic, WebSphere

CRM: MS Dynamics, Capterra, Clarify, Desk.com, Siebel, Vantive, NetSuite, Salesforce.com, Act SalesforceIQ.com, SFDC, Sage, Oracle, SAP, Kofax, Zoho

E-COMMERCE: ANSI / ASC, X12, X.12, B2B, B2C, EDI, EDIFACT, ODETTE, Rosetta Net, Infor, EDIFACT, UCS, Future Three, Premenos, Harbinger Sterling Gentran, XML

X.12 Transaction Sets: 210, 810, 820, 824, 832, 850, 852, 855, 856, 875, 879, 888, 889, 894, 997

PLM/PDM: Agile, ENOVIA, MatrixOne, Metaphase, Dassault Systèmes, SAP, Wind Chill

INDUSTRY KNOWLEDGE: Aerospace and Defense, Automotive, Banking, Consumer Goods, Food, Paper Industry, Food Processing, Rolled Metals, Plastics, Distribution, Engineering, Finance, Health Care, Industrial, JIT - Lean, Logistics, Manufacturing, Medical Devices, Professional Services and Consulting, Retail, Semiconductors and Electronics, Sequenced Delivery, Supply Chain, Transportation, Warehouse, Operations, and Wholesale-Import and Export

SIX SIGMA: Acceptable Quality Level - AQL, Activity Based Costing - ABC, APQP, Balanced Scorecard, Cause and Effect, DFMA, Failure Mode and Effect Analysis - Confidential, Fishbone Diagrams, Gantt Chart, Kaizen, KPI, Minitab, Network Diagram, Process Capability, Process Map, QFD, Reengineering, Root Cause, Sigma level, SIPOC, Total Quality Management, Value Stream Mapping, TDD (Test Driven Development)

KEYWORDS: Project Manager, Sr. Business Analyst, Client facing, Director, CIO, SDLC, PMI, PMP, Analysis, Business Requirements, Business Development, Configuration Management, Consulting, Development, Lifecycle, Functional PIM, Management, Project, Project Management, SOAP, REST, MQ, Algorithms, Analysis, Business Requirements, Change Management, Database, Development, Lifecycle, Manager, Management, Pre-Sales, remote, off-shore, PMP, Project, Project Management, Project Manager, Research, Solution Sales, Pre-Sales, Contract Independent, Contract W2

COTS: Axapta, ADP, Kronos, Cognos, Crystal Reporting, Hyperion, Concur, SharePoint, Yammer, Office 365, Azure, PEGA, PIM STEP, Ariba Procure-to-Pay, Oracle P2P, Tableau, Roambi, SAP BusinessObjects Cloud

CAREER SUMMARY:

Confidential, Jacksonville, FL

Consultant - Program Manager and Solution Architect

Responsibilities:

• Provided comprehensive Siebel to Salesforce.Com CRM - enterprise planning, coordination, and recommendations to client’s performances against key budget indicators.
• Consulting to ensure the technical, operational, and financial expertise requirement for internal Confidential & Confidential PMO structured project management and oversight.
• Agile, SCRUM, JIRA, Clarity, ECC, Fieldglass, SDLC, Waterfall.
• Large-scale (enterprise) initiative leading and managing cross-functional teams across geographically dispersed organizations.
• P&L responsibility for the overall direction and management of IT project, ensuring strategic alignment, standardization of process, governance and policy, and prioritizing projects to ensure consistency with corporate strategies.
• Focused on completion of tasks within the constraints of scope, quality, time and cost, to deliver specified requirements and exceeding customer satisfaction.

Confidential, Tampa, FL

Project Manager and Solution Architect

Responsibilities:

• Concurrent 10 interdependent Work Tracks.Scope of work encompasses multiple business departments and span across multiple portfolios.Inclusive of QA, Web Development and Dynamics AX.
• Primary driver of project plan, Dynamics AX Workflows and resource schedules, escalation point for Project Team and Customers.Web development for Sales and Marketing based on SEO specifications.
• Provided overall engineering leadership and acted as a thought leader to all phases of enterprise Big data program, including Data as a Service (DaaS), Analytics as a Service (AaaS) and Cloud based architecture sub-programs.
• Kick-started new projects - set expectations, teams, daily consultation and review sessions with off-shore programmers.
• Ricoh Co-Project Management.

Confidential, Jacksonville, FL

JDE Capital Asset Management Specialist

Responsibilities:

• Provided JDE solution implementation based on package enabled processes with minimized customization for GL, AR, AP, CAPEX, ASSET Management. JDE SCM Inventory Management, Procurement, Logistics, Sales Order Management, RF Smart (front end to JDE) 3-way match.
• Prepared, presented, distributed project information to Sales, Product Management, Development, Business Analyst, Quality Assurance, Documentation and Professional Services teams.

Confidential, Spartanburg, SC

SAP Business Process Modeling Architect

Responsibilities:

• AS-IS and TO-BE Business Process Modeling Process for SAP IT System currently utilized to manage Finance, HR, SAP human capital management(HCM) software (Success Factors, Logistics, SAP-ECC, Plant Maintenance, Supplier Management, Warehouse Management, and Quality Assurance Process (QAP) using HP Quality Center.
• Define IBP roadmap based on key business imperatives and priorities.
• Analyzing and translating high-level business requirements into detailed software requirements specifications.
• Documented BOM requirements from Reverse Engineering output and Customer Validation Cycles. Changepoint, COBIT, Requirement Documentation and Mock-ups.

Confidential, Detroit, MI

Senior (DAX) CRM Project Manager

Responsibilities:

• Reporting to the CFO and working in coordination with the CIO and IT team members serve as Agile Project Manager for the implementation of Microsoft Office 365 and Dynamics CRM, Prioritization of projects, “streamlining” workflows in MS CRM Dynamics 2011/2012/2013 and Dynamics AX V4. And Lead planning, design, and implementation of multiple consulting projects by interacting with clients, SME’s, vendors to identify and deliver cross platform solutions. Microsoft Data Migration Framework
• Create quality / project management plans; oversee project design to ensure compliance with federal and state laws, and Chambers’ criteria, codes, and regulations.
• Acted on behalf of the business owners and product owners to laisse the needs to the Scrum Development Team.
• Ensure that the solution architecture complies with enterprise architecture and its associated security, technical and quality standards. AX Applications: H/R, G/L, A/R, and A/P. Dynamics AX BI (Role Centers, KPI’s, Cubes)
• Acted as liaison between Operations, Membership Services, Recruiting, Sales and Marketing to ensure open communication, appropriate identification of business needs, training of SME’s and key personnel.

Confidential, Jacksonville, FL

Senior Consulting Manager

Responsibilities:

• Led multiple client Microsoft SharePoint and MS Dynamics CRM & AX (Financials and HR) implementations working closely with Corporate CIO’s and CFO’s. Architecting overall system implementation and managing a team of off-shore development .Net Developers and migrating from Sales Force to MS Dynamics CRM, Dynamics AX, Dynamics GP, and SharePoint 2010 / 2013.
• Unix and Red Hat upgrades - new architecture.
• Single point of contact for clients, actively engaged to resolve business issues and concerns, developing project plans, milestones, critical path dates, management of internal and outsourced resources, PIM (Product Information Management), Master Data Management, Data Architecture, Release Control and Change Management. Responsible for NPI (New Product Introductions) of Cloud / Request to pay. Office 365 and SharePoint deployment / training. ECC, ETL, SQL, Adobe, Unica, Merkle, WebSphere.
• Co-project management with Ricoh America’s Corporation for SharePoint upgrades and deployments.

Confidential, Tallahassee, FL

Senior Program Manager

Responsibilities:

• As Senior Program and Project Manager, responsibilities performed; detailed analyses of legacy DOT applications and effectively summarized gaps / enhancements / conclusions to management.
• Created automated processes and reports related to multi-system interaction, master data mapping, SLA adherence, and overall processing efficiency.
• Big data requirements of interactive on-line, extremely high volume Giga & Tera transactions.
• As product owner, unified the overall operation and provided a single point of contact with full responsibility for the program—internally and client facing activities.
• Work zone and school zone speed enforcement. Bus-only lane and railroad crossing enforcement.
• Back-end violations processing systems

Confidential, Jacksonville, FL

Senior Project Manager, Strategic Programs / PMO (W2-Consultant) Business Intelligence

Responsibilities:

• Ensuring all project success factors were developed and maintained at optimal levels to enable delivery of the programs.
• Agile, Iterative, and Waterfall Project Management Methodology utilized to develop granular Confidential, project plan cost/benefit analyses, and feasibility studies.
• Developed requirements flow down, architecture, system design, risk analysis, and corrective actions to ensure customer satisfaction and quality assurance processes are rigorously followed.
• Aligned strategic and tactical projects with enterprise level Information Architecture and Strategy
• Created architectural strategies and plans to meet business and technology needs.

Confidential, Jacksonville, FL

Technology Delivery Manager

Responsibilities:

• Accountable for coordinating the global technology resources within the project model and deliverables for the .Net, SQL, SDLC - System Development Life-Cycle.
• Major focus included parallel execution of multiple concurrent projects, project scoping, estimation, budget tracking, off-shore resource planning, risk issue management using Maximo.
• Development and presentation of BRDs, wire-frames and web form mock-ups to ensure pro-active timely buy-in with Architects, System Analysts, SMEs, Leads, and Project Stakeholders.

Confidential, Jacksonville, FL

Senior Project Manager

Responsibilities:

• Management of the entire project life-cycle from project definition/scope through implementation.
• New web based .NET development, application design and architecture, and executive client facing focus.
• Employed SCRUM and PMBOK project management methodologies.
• Identify, coordinate, and manage resources and key stakeholders for project.
• Change management throughout the cycles.
• Managed all communication plans, training, and documentation.
• Delivered projects on time, at/under budget and within scope.
• Communicated project status (Clarity/Maximo) to all stakeholders on a regular basis throughout the full life-cycle of the project. Agile, Iterative, and waterfall methodology. Unix, Linux, Fieldglass and Red Hat Platforms were supported.
• Contributions: Initial deployment of Microsoft Dynamics CRM, re-write / migration of legacy mainframe (green screens) to .NET web-based applications, and Rail Train Crew Management - FRA Government audit process improvement and regulatory compliance application modifications.

Confidential, Troy, MI

Business Process Consultant - Project Management

Responsibilities:

• Lead design sessions in prototyping new systems for the purpose of creating functional requirements including use cases, QA, user interface specifications, data mappings, definition of information taxonomy and metadata tags.
• JAD sessions formalized dynamic UML / Visual Overview Diagrams focusing on corporate reporting, inter-departmental dependencies, metadata touch points, with goal to empower functional end users the ability to maintain Web-based EIS - Executive Information System / Dashboard and KPI’s.
• Utilized ETL (Extracting, Transforming, and Loading) for the data staging and integration process -migration (from PeopleSoft); SQL to access and manipulate data, cleansing, synchronization, and consolidation into enterprise data warehouse / data marts. Financial Accounting and Reporting generation with Crystal.

Confidential, Jacksonville, FL

Third Party Vendor Contract Lead

Responsibilities:

• Led IT vendor negotiations (Contract, SLA, RFP, RFI, and SOW), Financial Analysis, ensuring the adherence to master terms, development and monitoring of project plans, implementation schedules, curtailing scope creep, contingency plans and risk mitigation.
• Managing complex data problems - acquisition, translation, harmonization, cleansing, and ongoing quality. Simplify issues to enable others / team to make rapid decisions and interact creating solutions.