PROFESSIONAL PROFILE:

• Highly Adaptable relationship builder with demonstrated experience implementing innovative, customer - focused solutions in Information Technology, Government, and Healthcare enterprise environments.
• High-performing Program Manager with extensive experience in streamlining processes and improving productivity.
• Demonstrated success managing global and cross-functional projects; collaborating with and cross-functional and teams at all organizational levels, driving large-scale high-profile projects on-time and on budget.
• Lean Six Sigma Black Belt with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments that exceed operational performance targets and yield measurable outcomes
• Improved efficiencies in overall customer satisfaction rate
• Eliminate waste and reduce errors
• Cost reduced by improved process performance
• Proven customer Optimization

AREAS OF EXPERTISE:

• DMAIC Framework | Value Stream Mapping
• Regulatory Documentation and Interpretation
• Global and Development
• Sector and Government Compliance
• Key Performance Indicators (KPI’s)
• Qualitative/Quantitative Assessment Methods | Budget Management
• High Impact Presentations
• Change Management | ITIL Guidelines
• Continuous Process Improvement Methodologies
• Conflict Resolutions | Problem Solving
• Lean Six Sigma | Agile Methodology
• Project Planning and Prioritization
• Processing Mapping | D Confidential Modeling
• Quality Assurance | BPM
• Cross-functional Team Leadership
• Program | Project Management
• Program Management | Quality Assurance | Compliance/Policy | Process Improvement |Strategic Planning

PROFICIENT TECHNOLOGY:

Communications: SPSS, ABC FlowCharter, Visio, SharePoint, Info web, Consensus survey tool

Productivity: Microsoft Office, Publisher, Outlook, Confidential Lotus, WordPerfect, PeopleSoft, Access

Project Management: Microsoft Project, Clarity Reporting, Clarity Project Management Systems

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Lead Process Improvement Manager

Responsibilities:

• Team with Senior Leadership to provide recommendations in developing Information Assurance, Security Operation, Network Operation, and Enterprise Architect Documentation and Program
• Lead in Business Process reviews and other Lean Six Sigma process improvement activities with Subject Matter Experts (SME) to ascertain root causes of error.
• Responsible for collaborating with Senior Leadership to provide recommendations in developing Information Assurance, System Engineer, Security Operation, Network Operation, and Enterprise Architect Documentation and Program. s include:
• Deploy Six Sigma DMAIC methodology while leading cross-functional teams to re-engineering systems processes
• Lead the development of multi-department and multi-site regulatory compliance strategies to provide guidance on peer review and quality checks using qualitative and quantitative analysis tools.
• Provide support in quality reviews for process improvement with Subject Matter Experts to ascertain root causes of errors increasing error detection by 18%

Confidential, Falls Church, Virginia

Program Manager

Responsibilities:

• Responsible for providing ongoing support to Chief Technology Officer (CTO) and Sr. Leadership team for transitioning the organization from the old system accreditation (DIACAP) to the new system accreditation (RMF Cybersecurity)
• Assisted in building process models to reflect system changes, streamlining and improving organizational processes
• Provide leadership during project planning, implementation and execution throughout project lifecycle
• Monitor level-of-effort (LOE) and work schedule (IMS) while working closely with cybersecurity and team to identify risks, gaps and critical paths for on-time program completion. s include:
• Organized the RMF six-step process model in accordance with customer requirements; developing scalable processes for 18 procedures, 32 threat models, and curriculum to on time completion.
• Recognized by Confidential Technology Vice-President of Cybersecurity and Intelligence for providing critical leadership to drive at-risk RMF program success within 6moths of contract renewal
• Served as a Subject Matter Expert, business strategist, and trusted advisor to the CTO and leadership on policies, processes, work instructions, and procedures to implement for areas of (Ops’, IA, SE, and Cloud Services)
• Provided ongoing support to senior leadership and QA teams to meet Federal Information Security Management Act compliance for accessing the Automate Information System application
• Conducted presentations to Sr. Executives on continuous process improvement of documentation for DHSS Program Executive Office; resolving roadblocks with the Quality Council Working Group for document endorsement
• Planned and executed development of staff on policy, processes, and procedures; aligned with government and sector compliance for DIACAP system accreditation. s Include:
• Authored, staffed, and facilitated approval for 21 processes and procedures in one year, surpassing previous year results by more than 97%.
• Recognized by senior leadership for delivering on time completion for curriculum program for the community, Pursued new opportunities

Confidential, Maryland

Sr. Implementation Project Manager

Responsibilities:

• Supported the OneLink PeopleSoft team to drive, manage, and execute project details across the Confidential
• Teamed with cross-functional teams and business leaders to deploy communication and strategy for software
• Managed project plan to address go-live approaches, milestones and deliverables; led issue resolution, risk, and gap analysis to maximize efficiency and on-time execution
• Responsible for guiding the development of web-based and instructor-led for OneLink mid-Atlantic software implementation. s include:
• Recognized by the Director of Process Improvement and Systems for energetic and positive outlook for a complex software upgrade and smooth on-time implementation

Confidential, Seattle, Washington

Sr. Implementation Project Manager

Responsibilities:

• Initiated projects, created, and managed project plan to address project approaches, milestones, and deliverables; guided change management while managing resources and budget requirements; ensured accuracy and timely processing of issues escalations and risks using Agile methodology. s include:
• Pulled together stakeholders from 13 work streams for Mid-Atlantic software implementation
• Leveraged strong internal relationships to manage requirements and implement systems within three corporate companies.

Confidential, Redmond, WA

Business Project Manager

Responsibilities:

• Collaborated with leadership team to capture and track monthly progress on commitments to create a baseline report for reporting team satisfaction results.
• Provided general business management support to Confidential and Sr. Directors, helping to drive employee collaboration.
• Tracked monthly partner sales ISVs scorecard to capture relevant KPIs’ to team morale events and quarterly collaboration s

Sr. Project Manager

Confidential

Responsibilities:

• Managed relationships with retail partners, group leaders, vendors, agencies, and customers across product groups during retail program planning to ensure timely execution
• Contributed to the redesign of team SharePoint site; aligned project processes/milestones ensuring execution consistency

Executive Communication Manager

Confidential

Responsibilities:

• Teamed with cross-functional ensuring high quality content for compelling IT stories; synched communication plans and key events across disciplines
• Utilized process aptitude to manage projects with moving parts, people and organizations. s include:
• Recruited by Chief of Staff to work with senior leaders to provider communication support across key communications engagements. Worldwide for over 1300 person organization and 12 countries

Program Manager

Confidential

Responsibilities:

• Interfaced directly with worldwide competitors, leagues, division organizers and corporate program sponsors to support launch and management of global demo contest. Monitored program performance and unresolved service issues.
• Provided guidance to website vendor on webpage’s design and seeing updates and changes were completed; ensuring global teams met their competition goals.
• Served as SME and first point of contact for field operational questions and requests from stakeholders regarding program details, workflow processes and communication
• Managed global project involving APAC, EMEA, MEA, India and Canada with budget over $7.5 million

Project Lead

Confidential

Responsibilities:

• Responsible for coordinating and executing community lunch event program for developer, architecture, support, and program management team.
• Mitigated at-risk milestones and critical issues.
• Managed global project involving US, EMEA and India with a budget of $3.5 million budget; s include:
• Received accolades from program executives for project consistently came in thousands under budget due to analytical, organizational, and communication skills
• Designed and executed community activities for Microsoft Information Technology (MSIT) spanning a total worldwide audience of 3500+ FTEs

Confidential

Sr. Healthcare Business Analyst

Responsibilities:

• Led cross-functional project team in re-engineering initiatives; driving healthcare documentation and workflow improvements for claim refund automation
• Defined functional and technical specifications for legal/regulatory and productivity-related system enhancements and wrote business requirements based on client needs

Confidential, Seattle

Sr. Provider Service Liaison | Project Management

Responsibilities:

• Teamed with executive management to maintain key accounts with hospitals in the region by shortening claim payments from 129 days to 45 days; reducing remediation times and increasing cost saving by 68%. ancillaries and provider groups
• Built matrix relationships throughout the organization by promoting cross-functional team support of provider service recovery and communicating Confidential standards, processes and policies
• Facilitated relationships with 250 healthcare provider groups; planned meetings and marketing content
• Built strong matrix relationships throughout the organization by promoting cross-functional teams to support provider service recovery project. Utilizing process improvement techniques to assist with improving employee collaboration.
• Provided onsite provider, set-up product seminars and utilization management procedures; marketed products and developed workshop materials
• Served as single point of contact for providers on Confidential ’s policies, and utilization management
• Reported cost analysis, including budget justification, projection and estimation, to develop yearly budgets for quarterly and annual Confidential Medicare seminars
• Built and analyzed provider satisfaction surveys in Tennessee, North Carolina and Idaho; used benchmarks and quality improvement tools to improve outcome documentation
• Created and managed process maps, policy, and procedure manuals for provider relations/EDI marketing team and Confidential Medicare groups