PROFESSIONAL SUMMARY

• My professional passion is dedicated to helping people live and breathe Agile & Scrum values, principals and practices
• Over 7 years of experience working with groups, teams and organizations that use Waterfall and Agile for delivering full life - cycle projects.
• Scaled Agile Framework (SAFe) in the Enterprise, Agile Mentor and Coach with a solid record of accomplishment in leading and transforming teams through the challenging transition from waterfall to agile practices. Actively coach and develop teams including distributed teams and stakeholders.
• Proficient in the application of agile software development methodologies in the development of robust systems that deliver true business value. Strong proponent of mentoring and lifelong learning.
• Equally proficient as an Agile or Waterfall Practitioner with 4+ years of Agile coach/ Scrum Master/Business System Analyst/ Technical Analyst experience working with executive leadership, business stakeholders, product owners, product managers improving process, thinking strategically and building teams with excellent measurable and valuable business results, out of which 3 years in managing Agile/Scrum model of SDLC, leading projects from Initiation phase to closing phase. Extensive sponsor and customer interface experience in the development and delivery of business requirements.
• Administered the role of Scrum Master and having expertise in conducting Backlog refinement, Sprint planning, Daily Scrum, and Sprint Review Meetings when using Scrum Methodology. Successfully implemented changes to Business Processes, Systems and Technology, Job Roles and Organizational Structure.
• Supervised 3 Scrum Teams at a time and ensuring that team's success and progress are highly visible to Product Owner and Stakeholders. Managed Project Backlogs, release scheduling, project duration estimation and forecasting.
• Strong experience (Years) in working with agile lifecycle, and/or tracking, and process management tools like Rally and JIRA. Extensively used Rally for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks, Connecting Rally with Jira and Quality Centre, Planning Iterations and Releases.
• Business Analysis experience includes conducting JAD sessions, requirement gathering, documentation (Project Charter, BRD, and FRD), diagramming data, process mapping (Use Case and Activity Diagrams) compiled detailed project plan (to include resources, deliverable, milestones), developed test plans and test case scenarios and participated in post-project Analysis for guiding future projects.
• Ensured engineering practices like Continuous Integration, TDD (Test Driven Development), Automated testing and Pair Programming. Also involved in creating and reviewing test plan and test cases; manual testing and conducting User Acceptance Testing.
• Used SQL queries for data validation. Assessed the Change Request (CR) and provided the Impact Analysis of the same in accordance with the internal standards and procedures.

TECHNICAL SKILLS

Operating systems: Windows 2000,2003, Windows 7

Packages: MS Office 2013, MS Project 2013, MS Visio, MS Project, MS Excel, MS Word

Certifications: CSM with Scrum Alliance, SAFe Agilist

Databases: Oracle 11g/10g/9i/8i, Microsoft SQL Server

Agile-Project Management Tools: Rally, JIRA, Lean, Version one, Kanban, Confluence, X-ray, Connect, RTC, RRC, HP Quality Center, SPOT

Endorsements: SDLC, Cross Functional Team leadership, Enterprise Risk management, Software Implementation, Business Process Improvement

WORK EXPERIENCE

Confidential, Des Moines, IA

Scrum Master/Iteration Manager

Responsibilities:

• Flex Billing Project: In dis project we work on Commercial lines accounts, Personal lines accounts and Bonds. Core billing work happens in Flex line where we bill at either account level, client level and policy level based on their billing frequency which bill either quarterly, monthly, semiannually or annually, etc. Generally we deal with Agent center, policy center and stakeholders
• Working closely with BAO in managing the priorities of the backlog, backlog grooming and continuous delivery of features.
• Facilitating Iteration Planning meeting, Daily Scrums, Show and Tell, Retrospectives.
• Attending scrum of scrums for the work we had dependencies from other teams.
• Educate and reinforce scrum methodology and agile framework to team members
• Protecting Development team from outside Distractions, Blockers and maintain focus on Backlog and project Time line.
• Direct the team and keeping track of the things (Schedule and money) from project Initiation (Iteration-0) Phase through the delivery of final product by enacting change and continuous Improvement.
• Release Reviews are done after every iteration to give the status to the business and project team about where the team is, in terms of schedule, dollar amount needed and any risks and issues might come up.
• Track and manage the metrics like Error percentage, velocity, Iteration metrics, Release metrics and all other metrics which adds value.
• Managing the Team Resources capacity, Project Demand, Stake holder expectations, Schedule, cost and quality
• Resolve any conflicts between team members, project Team, BAO and contribute to the smooth completion of activities.
• All the Release communications are managed. Example: submitting any application change requests before the release and tracking the release till the successful release and update the information to all the business and IT Stakeholders.
• Iteration Metrics, Release metrics and productivity spreadsheet are maintained for continuous improvement.
• Reviewing the progress of Iteration, helping resolve blockers and ensure team is keeping physical cards on VMS in line with RTC.
• Reviewing any Risks and Issues (Risk management Process)
• Providing updates to release management
• Updating allocations in Clarity for all active projects and notify PM every month.

Confidential

Scrum Master

Responsibilities:

• Worked on annual enrollment project for Walmart where the purpose was to provide benefits to employees. Tasks included requirement understanding, providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders and identifying business needs in Benefits project (Insurance domain).
• Worked for Health-care domain on areas like Arrears, Prudential, Part Time/Full time/ Management/ Temp Benefits, 401(k) Loans, Expat, Scanning solutions, Guide data, etc. My job role required Agile facilitation, communication skills, creative and technically savvy. I is responsible for leading development process, managing multiple projects from initiation through post-launch, relationship management with clients, and directly communicating project status with clients, team members, and executive leadership.
• Analyzed and documented information provided by a variety of project stakeholders, eliciting requirements from the stakeholders, and facilitating communication between the different organizational units involved in the project life cycle. Aligning the needs of the business customer with the capabilities delivered by the Information Systems Division.
• Served as scrum master conducting daily scrum calls and working through any blockers from team. Wrote user stories and acceptance criteria, responsible for PSI and Sprint planning, maintenance of backlog and conduct retrospectives to support agile project
• Served as Scrum master, providing weekly project status report and supporting a team having both onsite and offshore members. Participated requirements elicitation, interviews, prototyping, business process modeling, use case, workflow analysis, requirements traceability and UAT.
• Performed Peer Reviews of all artifacts completed by BA’s within my team prior its disclosure to any group (Business, Technical, and Quality Assurance).In addition, I followed projects as they unfold, identifying and resolving team member impediments, negotiating and working closely with team members, maintaining ongoing contact with our clients and keeping senior staff apprised of the project's progress.
• While involved with the entire product life cycle, focus is on driving new product development so we could deliver superior and differentiated new products - ones that deliver unique benefits and superior value to the customer.
• As an Agile coach, tutored leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures. Created and conducted training courses for Scrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance
• As a SAFe Agilest, helped foster the culture of discipline and craftsmanship of TEMPeffective Agile Teams. Eliminating all impediments to help increase velocity. Created comfortable team environment where honesty, respect, collaboration, accountability, and visibility were emphasized. Proactive in developing and maintaining team standards, tools, and best practices.

Confidential, Peachtree City - GA

Scrum Master/ Agile Coach

Responsibilities:

• Following an 18-month failed project, engaged as Agile Coach, Scrum Trainer and initially as Senior Scrum Master to facilitate an organizational transformation and the adoption of Scrum and Kanban methods and practices across multiple teams.
• Advocated and taught Agile (Lean) processes to ensure that the team is always following the framework. Tracked and communicated sprint/release progress via information radiators. Ensured the development team is practicing the Lean agile principals of collaboration, prioritization, team accountability, and visibility.
• Introduced, drive and continuously improved team delivery via technical best practices such as automated testing, refactoring, pair programming, test driven development, and continuous integration. Participated proactively in developing and maintaining team standards, tools, and best practices.
• Worked on HR Domain with JIRA Project Owners to review, triage, and prioritize all new Jira items into corresponding queues and escalate issues and update stakeholders as appropriate. Own JIRA issue tracking tool, including workflow customization and reporting. Produced and communicated Sprint and issue-related metrics. Ensured that JIRA items contain sufficient detail to be worked quickly/efficiently once assigned to a Sprint. Scheduled and sponsored cyclical retrospectives to improve Sprint performance and communication. Analyzed JIRA backlog items by project to identify common root causes or associations, perform efficient item grouping and assignment. Helped the team to maintain their Scrum tools (Story board, Action board, charts, backlogs, etc.).
• Expedited good sprint planning, helping the team in making appropriate commitments through story sizing and task definition. Worked with the Product Owner to maximize ROI and attainment of project objectives Sprint reviews and planning noledge.
• Responsible for facilitating and coaching the DB2 Utilities team in agile methodology and practices. Scheduled the daily standup meetings, the backlog grooming session meetings, sprint review and retrospective meetings. During the daily standup meetings the team informed the other team members wat they worked on, wat they will be working on and informed the scrum master if their were any roadblocks. If any roadblocks existed worked with the functional managers to remove the roadblock. Worked with both teams to work as a TEAM to get the work done. Make sure to build a framework for integrating with upstream and downstream teams.
• Mentored to development teams, project managers and business stakeholders inScrumand Agile. Presented lunch and learn introductions to Agile andScrum. Trained the team on Agile values; helping them realize the full value of Agile. Persuaded Product owner in splitting user stories and acceptance criteria. Promoted Backlog grooming and prioritization with Product Owner.
• Highly collaborative, excellent interpersonal skills and ability to work with diverse personality types.

Confidential, Houston, TX

Scrum Master/Sr. Business Analyst

Responsibilities:

• Facilitated an Agile transformation throughout the QTS Datacenter; assisted with establishing foundation of Scrum methods and practices for serving the information needs of law enforcement and court administration. Coached the Agile Enterprise Transformation for over 3 Agile Teams.
• Collaborated on an Agile Coaching Team to consistently implement Agile principals, practices, and rules across all teams. Identified Enterprise constraints to Agility and led constraint resolution planning and execution.
• Conducted an Agile Readiness Assessment; provided advice and mentoring on implementing Scrum methods and practices related to roles (Scrum Master, Product Owner & Team), events (Sprint Planning, Daily Scrums, Sprints, Backlog Grooming, Sprint Reviews & Sprint Retrospectives) and artifacts (Backlogs & Performance Metrics).
• Served as Agile Coach, Scrum Trainer and initially as Scrum Master to facilitate organizational transformation and the adoption of Agile principals that improved software quality, productivity and predictability of release schedules; contributed to the successful release.
• Established an Agile Coaching Mentorship program. Helped build out Coaches training with Training department. Mentored internal Agile Coaches and performed Technical Business Analysis. Also involved in Use Case Modelling, Data Modelling, Process Modelling and Solution Architecture Modelling.
• Advised the restructuring of the PMO to be an Agile PMO. Created a Project Methodology Selection Matrix (Kanban, ScrumBan, Scrum, Water- Scrum-Fall, and Waterfall). Created and executed a strategically phased Agile Transformation plan. Led an Agile Transformation to phase ramp-up usage of multiple Agile frameworks and methodologies (Kanban, ScrumBan, Scrum, Water-Scrum-Fall, and Waterfall). Modeled Agile project scheduling scenarios.
• Aided Teams in methodology \ framework Process Improvements. Created a standard Agile Team Assessment. Conducted standard Agile Team Assessments with Process Improvement Roadmaps.

Confidential

Business System Analyst

Responsibilities:

• As a Business System Analyst worked in gathering, writing and editing requirements for the business clients, project management, acted as end user advocate, developed standards and gave training for junior and mid-level Business Analysts, analyzed and responded to RFPs for the Confidential business.
• Created BA curriculum for client-requested Business Analyst course. Created layered Business Analyst Job Descriptions (Business Analyst, Lead Business Analyst and Senior Business Analyst).
• Provided project leadership for the in-house CRM solution, including production timetable, status reporting, client and project team co-ordination and quality assurance.
• Used TEMPeffective resource planning, communication and project management skills, coordinated the development over two site locations to deploy TP's in house CRM solution.
• Designed with client and operational team the business processes to drive the call flow. Involved in strategic decisions for the company as to wat applications are being used going forward.
• Lead the planning, implementation, and support of Remedy Suite of applications to address customer requirements. Troubleshooter Remedy workflow, system errors, Mid-Tier and gained noledge in Remedy Configuration Management Database (CMDB).
• Processed re-engineering and gap analysis for existing clients to streamline operations.
• Provided business cases including cost benefit analysis to the Financial Director for approval. Responsible for setting up a back office system for a renowned financial house, specializing in wealth management.
• Designed and created Database and Database Objects. Also participated in the crisis and post mortem meeting when required.
• Assessed and planed for new and existing applications or services to enter IT Support. Also identified and assisted while neutralizing potential high contact deployments into the Service Desk by involvement at planning level onward for IT projects.
• Leverage technology and process to alleviate problematic areas of doing business, partner with other organizations and business partners to find solutions.
• Simultaneously handled 13 project landings within 6 months deployment schedule to TAC service desk organization support.
• Created business rules, process maps and SQL queries for use in testing and production.
• Integrated of the application in UAT and Production Server and prepared Unit Test Cases and Functional Test Cases. Specified test scenarios and scripts for project test. Also provided implementation support for full lifecycle from project test, UAT and into production.

Confidential

Technical Analyst

Responsibilities:

• Served as a business analyst and performed requirements gathering, creation of functional program specifications, process flow diagrams, addressed customer questions and concerns, conducted training and assisted with system load testing and data checkout. Following a tightly structured System Development Life Cycle (SDLC). Worked as a member of the AMI team to gather, document and clarify requirements for the business. Worked closely with the Information Technology Group, Business Analysts and other areas of the organization to achieve goals and success for the business. Worked with packaged application/SAAS vendors to maintain the integrity of business requirements through implementation.
• Considerable experience working with product proposition teams in launching and implementing new products and product features.
• Good experience within the Wrap industry having worked for a platform provider and worked for an end client on implementation of another platform.
• Have some experience in Project Management, maintaining project plans, attending management meetings, managing small to medium size teams.
• A team player who understands the need in building working relationships with both business and technical colleagues, able to take a pragmatic approach when required and be delivery focused.
• Analyzed, identified and corrected data issues with key systems using Version One.
• Recognized the importance of communication and commercial awareness. Provide solutions for the Private and Public sector. Experience of both structured and non-structured design methods. Extensive experience of UML using both Select and Rational Rose toolset. Experience in e-commerce, web portal and back office system developments.