SUMMARY:

• Agoal - oriented and result driven IT professional with over 11+ years of experience in areas of Enterprise level Project Lifecycle methodologies&leading a team of IT experts from various technology divisions.
• As a true professional, Ipossess a detailed understanding of IT Operations, project lifecycles, project definition, project governance and project quality.
• I have worked as a Systems Engineer with strong background in product & service support with one ofAustralia's leading IT companies, I have a successfultrack record to run agile and complex IT projects.
• Right now, I want to work for a company that holds high morals and sustainable values and believes in showing their employees recognition, and rewarding them for excellence.

HIGHLIGHTS:

IT OperationsIT GovernanceEnterprise level ImplementationsProject ManagementPeople managementTeam Building & MentoringStrategic planningProcess Excellence Client Relations & Presentations

EXPERIENCE:

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Provided overall management and support for concurrent projects across multiple products.
• Serve as a conduit between customers, management and the development team.
• Apply best practices to ensure projects run consistently and that risks are communicated.
• Work with VP of Development to define and plan new projects and roll out group wide initiatives.
• Work closely with Development Manager, QA Manager to ensure projects are executed successfully.
• Added transparency to IT operations by developing strong team partnerships and formalizing the lines of communication.
• Defining, managing & evaluating KPIs & SLAs for Global Support and implementing process improvement strategies
• Planning & managing IT budgets and analyzing variances between projected & actual costs and implementing corrective actions to rectify the same
• Creating and sustaining dynamic environment that fosters development opportunities and motivates high performance amongst employees
• Negotiating with vendors for Infrastructure related components, SLAs & manpower
• Designing IT solutions with sound understanding of technical/ operational bottlenecks, as well as issues put forth by the clients and troubleshooting the same to avoid further escalation as per the SLAs
• Reviewing and improving checklists for activities like upgrades, migrations, backup & recovery & so on within established Service Level Agreements (SLAs)
• Working with senior business and IT stakeholders on roadmaps and implementation options.
• Ensuring that the project deliverables fulfil the agreed business requirements.

Confidential

Project Coordinator

Responsibilities:

• Projects role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones.
• Created cost - benefit analysis and ROI assessments that were used as the basis for decision-making on proposed
• IT implementation projects.
• Setting budgets and agreeing project time scales and deadlines with clients.
• Holding weekly internal and external meetings on progress.
• Single point of contact for all communications between the customer, Dept Of EDU & Confidential .
• Managing staff to ensure that all milestones are achieved within the agreed timeframes.
• Ensuring effective quality control processes are in place to monitor deliverables produced.
• Maintaining client relationships.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Ensuring that projects conform to PRINCE methodology and required standards.
• Conducting regular impact analysis to assess the consequences of the project deliverables on other sections of the business.
• Keeping accurate administrative records of expenditure, accounting, costing and billing.
• Assisting the technical team in their design and development tasks.

Confidential, Perth, WA

Systems Engineer / Associate Systems Engineer

Responsibilities:

• Providing Level 1/2/3 support for Enterprise Environment under Windows server 2003/2008 (Data Migration, DNS, DHCP, WINS, Users, Groups, Group Policy, Network Printers, Backup & Recovery) VMware
• Infrastructure Administration and management Installations technologies like VMware High Availability.
• Configuring and troubleshooting Cisco Network Devices.( switches series 3500,2600,3600,3700 and routers 2800 and wireless controllers) First point of contact for technical queries and troubleshooting in SOE Network implementations Created and documented various processes for implementations Involved in major network upgrades throughout various schools in WA Technical Advisor for Customer Relationship Managers (CRM)
• Network upgrade recommendations, including creating detailed reports outlining cost effective IT solutions.
• Extensive use of Microsoft Visio for network design.
• Implementing Network Infrastructure upgrades.
• Providing DoE management with advice regarding technical changes. f school staff in use of new Infrastructure and SOEs.
• Conducting Pre - Implementation teleconferences with Project managers and school staff.
• Building ESXi Server, Configuring Cisco Switches, WAP's, Wireless controllers, Hardware and software packaging, network cable patching and installations.