PROFESSIONAL SUMMARY:

• 21+ experience which includes 16+ years of, Salesforce (SFDC), SAP & IT experience of implementation of Internet e - commerce, Infrastructure, and Enterprise Systems development.
• He has led and contributed as techno-functional SAP Logistics consultant and for 16+ years Project/Program Manager/Product Owner in multiple projects including End to End implementation, Application Maintenance & Support, Global Template Development, Global Rollout, Enhancements & Developments, Web Enablement & Development, Version Upgrade, Merges and Acquisitions Integration Management, Infrastructure Projects, Testing Strategy and Coordination, Business Process Modeling (ARIS), Programs and Cutovers Management. He also led Analytics projects, EDI Development & Testing, Web development and QA projects.
• He is certified SAP SD consultant and trained in SAP APO GATP, SAP BW, and SAP Hana.
• He is comfortable utilizing different project methodologies (waterfall, agile, scrum, etc.) as needed.
• Confidential has worked as a Sr. Manager with Big 4 consulting.
• He is a very versatile thought-leader who understands how to apply technology and management concepts that are focused on solving business problems and creating value.
• Confidential has specialization domain expertise in SAP Order to Cash processes implementation, Supply chain processes, Application development, and maintenance & production support and client management, who acts as techno-functional leader and guide to the customer rather than a consultant.
• Confidential has a broad international background with professional experience to serve clients in China, Singapore, Thailand, Ecuador, USA, India, Japan, Indonesia, Europe, and Philippines. He has served clients from the industries such as Banking and Financial, Semi-Conductor, Telecom, Life Sciences-Pharma & Bio Tech, Technology, Software & Media, Automotive, Manufacturing, Electronics, Consumer Products and Professional Improvement industries.
• His excellence to manage the diverse workforce, manage multi-vendor resources, and onsite/offshore project delivery.
• Demonstrated program/project management experience - successfully delivered large, complex, high-visibility programs/projects.
• IT Strategy, IT Cost Reduction, IT Benchmarking, Application Portfolio Management and assessment, Business Process Re-engineering, Business Proposal Development, Outsource & Offshore Assessment, Competitor & Market Analysis, Financial Analysis, Service Level Agreement (SLA) Assessment, Vendor Selection, Technology Assessment, Requirements Development and Management, Project/Program Management, People Management
• Demonstrated success in team leadership, stakeholder management, process adherence, ownership/ commitment, learning ability, conflict management and risk management capabilities.
• Business case development and management.
• Excellent communication (oral and written) and interpersonal.
• Manager to work on business and technical initiatives, as well as interface with client management to ensure the team is delivering
• Hands on experience on cost management, estimating, funding, budgeting, -forecasting, controlling and reporting.
• Strategic and tactical planning experience. Strong negotiation skills.
• Demonstrated financial management skills. Financial forecasting and “what if” scenario modeling. Leading strategic programs/projects and initiatives with budgets in excess of 5 million dollars.
• Helped various clients to minimize TCO for IT services by the implementation of innovative cross-border resourcing strategies.
• A demonstrated track record of successfully delivering programs and/or multiple projects on time and within the budget that realize the agreed upon scope to meet the business goals.
• Demonstrated experience effectively leading and managing collaborative, cross-functional relationships

TECHNICAL PROJECT MANAGEMENT:

• Requirement gathering techniques
• Project Controlling and Scheduling
• Risk Management
• Scope Management
• Usage of Tools and Techniques
• New product introduction
• Scrum and Waterfall Development
• Negotiation, Conflict Management & Problem Solving
• Influencing, Motivation & Teambuilding
• People Management
• Emotional Intelligence
• Communication Management
• Business Acumen
• Financial Management
• Operational Functions understanding
• Strategic Planning/alignment
• Contract Management
• Complexity Management
• Care about team members
• Provide opportunities for growth, learning, and improvements
• Set clear expectations and goals
• Provide frequent, actionable feedback
• Provide helpful resources
• Create accountability among team for success
• Recognize the contribution
• Diversity Management

TECHNICAL SKILLS:

SAP, SFDC (Salesforce Dot Com), CRM, Internet eCommerce and Enterprise Systems (Retail System), Scrat, Java, Mulesoft (Cloud), Cerebro. BSM database, Oracle Business Intelligence, ServiceNow, Microsoft Project, Atlassian Confluence, JIRA, Office 365, SmartSheet,.Net, Web Development, SSAE16 Audit, Radar, Espresso, Perforce, Genkin, Perforce, Genkin, Waterfall and AGLE SCRUM Project Management

PROJECTS/EMPLOYMENT PROFILE:

Sr.Program manager

Confidential, Burlingame, CA

Tools: Bankruptcy/Financial Tools, MS Office, MS Project, Waterfall and AGLE SCRUM Project Management, Microsoft Project, Atlassian Confluence, JIRA, Office 365, SmartSheet, .Net, Web development

Responsibilities:

• Serve as the leader supporting the project management delivery, responsible for the planning, benchmarking, sourcing, budgeting, financial management and project delivery.
• Provide supervision, leadership, mentoring, technical guidance, and coaching to a team made up of both direct and matrix employees. Counsel and support employees on career development. Successfully recruit and onboard new employees.
• Responsible for managing all software changes and its ecosystem. New Product Introduction.
• Responsibilities included enforcing overall release management processes, constructing deployment schedules with milestones showing key dependencies among the components of the release, and across multiple projects; being actively involved in building, packaging, and deploying those components into post-Development environments.
• Work with Developers, Product Owners and Business from the development and production support team to establish a release process with Agile Development as a maturing corporate competency.
• Involved in the Scrum process, and provide coaching and help to the team members so they can perform at their highest level.
• Maintain client relationships and manage conflict resolution. Develop relationships with consultants/contractors/vendors and evaluate their performance.
• Support project managers to ensure compliance with the client’s funding, procurement and contractual expectations. Review, approve and resolve problems with incoming project invoices for payment.
• Act as liaison between clients, project managers, support team and vendors as needed.
• Oversee project activities, SSAE16 Audit
• Develop programs, techniques, and policies, and procedures for efficient and profitable operations. Ensure a culture of operational excellence and continuous improvement.
• Self-perform select projects providing project management and representative responsibilities, as required
• Plan & Execute infrastructure projects. Work with infrastructure and auditors for PCI audit and compliance implementation.
• Managing Confidential ’s VRU (Visariskusa.com) product development and support for Bankruptcy Monitoring Product

Release Manager/ Project Manager/Scrum Master

Confidential, San Jose, CA

Tools: Retail Systems, SFDC (Salesforce), SAP, APIs in Scrat, Cerebro, Mulesoft, Java, MS Office, MS Project, Perforce, Genkin, Rundeck script, Waterfall and AGLE SCRUM Project Management

Responsibilities:

• Release Program Manager for Retail systems ( Confidential .com, Networking, Web Development, CRM systems, ecommerce Systems)
• Salesforce (CRM) and eCommerce Enterprise System development and implementation. Integration of SFDC, SAP ERP, Middleware Platforms, eCommerce integration using latest cloud technologies
• Responsible for managing all software changes and releases in SFDC and its ecosystem.
• Responsibilities included enforcing overall release management processes, constructing deployment schedules with milestones showing key dependencies among the components of the release, and across multiple projects; being actively involved in building, packaging, and deploying those components into post-Development environments.
• Coordinating release communications with various stake holders
• Work with Developers and BSAs from the development and production support team to establish a release process with Agile Development as a maturing corporate competency. The person will also be
• Involved in the Scrum process, and provide coaching and help to the team members so they can perform at their highest level.
• This involved removing any impediments to progress, facilitating meetings, and doing things like working with the product owner to make sure the product backlog is in good shape and ready for the next sprint.
• Monitor and manage the project schedule, budget, risks, issues, tasks and milestones
• Prepare Project Status Reports, Change Requests and provide reports to management that communicate strategic issues and risks
• Ensure projects meet requirements and objectives and deliver on success criteria
• Communicate project status to project sponsors, all team members, and other relevant stakeholders
• Maintain project documentation including minutes, status, resource allocation, and agendas and ensure project team delivers their documentation including business requirements, technical requirements, and workflows. Manage sprint development process.
• Manage multi-vendor teams/resources
• Execute projects with matrix functional organization to get things done, and make use of resources effectively and efficiently.
• Facilitate Data architecture, Systems integration using Mulesoft and Cloudhub technologies.
• Interact regularly across departments with managers and project leads to ensure good communication and quality delivery
• Lead and coordinated Product feature releases and Go-Live activities including the execution of the deployment/release plans and checklists

Program Manager

Confidential, San Ramon

Responsibilities:

• IT Strategy, IT Cost Reduction, IT Benchmarking, Application Portfolio Management and assessment, Business Process Re-engineering, Business Proposal Development, Outsource & Offshore Assessment, Global Delivery, Financial Analysis, Service Level Agreement (SLA) Assessment, Requirements Development and Management, Project/Program Management, People Management, Release Management

Sr. Program Manager

Confidential, Anaheim, CA

Responsibilities:

• Release Management, IT Strategy, IT Cost Reduction, IT Benchmarking, Application Portfolio Management and assessment, Business Process Re-engineering, Business Proposal Development, Outsource & Offshore Assessment, Global Delivery, Financial Analysis, Service Level Agreement (SLA) Assessment, Requirements Development and Management, Project/Program Management, People Management

Project/Program Manager

Confidential, Cupertino, CA

Responsibilities:

• Managed two projects covering 45+ countries for Confidential Online Store and Retail stores business processes. Responsible for End-to-end project management, Executed SDLC process for custom development approach.
• Worked with product/program owner to ensure scope is explicitly defined and documented and delivered.
• Managed Onsite-offshore and multi-vendor resources’ team.
• Risk management, stakeholder management, deliverables monitoring, Reporting, Managed Global implementation of the scope for 45+ countries.

Confidential, San Jose

Project Manager

Products & Systems: SAP (SD, MM, FI, COPA) SAP CRM-Service Management, SFDC opportunity management, Red Prairie and Manugistics

Tools: MS Office, MS Project and HP PPM (Projects & Portfolio management center), ARIS, Waterfall and AGLE SCRUM Project Management

Responsibilities:

• Responsible for the management of one or more medium-sized projects of varying levels of risk, impact, and complexity
• Drives timely decisions in the context of assigned project with respect to scope, schedule, costs/benefits
• Developed and maintained a productive working relationship with project sponsors, vendors, and key clients
• Collaborated with all levels of IT as part of the matrix-based project team to plan and drove execution (on-time, budget, scope), demonstrating flexibility in an ambiguous and diverse working environment
• Cross selling of products and services, Prepare statement of work
• Manage day to day PMO tasks as a part the strategic team
• Delivery product of the project with the help of global delivery teams
• Managed business groups and integrated project plans and associated inter dependencies while working closely with PMO team and delivery teams to ensure overall alignment
• Track and manage and drive resolution of Risks / issues / action items, complete analysis, and mitigation planning while managing change management with the help of the broader project team and stake holders
• Work closely with PMO team to achieve project/program objective

Project Manager, Integration Manager, Solution Architect

Confidential, Chicago

Products & Systems: SAP (SD, MM, FI, PP) SAP CRM, SonyStyle.com, STATION (Manufacturing Sys), EWM, IMEX system (pricing system), SAP-EDI, Middleware (SAP - XI)

Tools: MS Office, MS Project, Waterfall Project Management methodologies, SolMan, MS Visio, ARIS

Responsibilities:

• Responsible for the management of medium-sized projects of varying levels of risk, impact, and complexity
• Drives timely decisions in the context of assigned project with respect to scope, schedule, costs/benefits
• Implemented and Optimized Sales & Distribution and Logistics business process
• Transform business process from SAP to 3rd party system via middleware
• Developed and maintained a productive working relationship with project sponsors, vendors, and key clients
• Collaborated with all levels of IT as part of the matrix-based project team to plan and drove execution (on-time, budget, scope), demonstrating flexibility in an ambiguous and diverse working environment
• Responsible for end-to-end project management.
• Lead the project as manager and act as solution architect to implement project scope in SAP Sales & distribution module
• Track and manage and drive resolution of Risks / issues / action items, complete analysis, and mitigation planning while managing change management with the help of the broader project team and stake holders

Confidential

Program Manager, Project Manager, Integration Manager, Cutover Manager, Process Expert

Products & Systems: SAP (SD, SRM, PP, PM, MM, FICO, QM, XI, Portal, BW, ABAP, Basis), Web Development, Testing, EDI, SAP BW, SAP CRM, mySAP, SAP ECC 6, WLI Technology, Mercury Test Director, HP Quality center, Engineering Business Solutions, Business Objects & ETL, ECATT

Tools: MS Office, MS Project, SDP 21 quality methodology, GMP (Good Manufacturing Practices), SolMan, MS Visio

Responsibilities:

• Responsible for the management of one or more medium-sized projects of varying levels of risk, impact, and complexity with onsite/offshore and multi-locational teams
• Timely decisions in the context of assigned project with respect to scope, schedule, costs/benefits through the life cycle of the project from concept through completion
• Execution of engagement per agreed SLAs, Operational Compliance with the MSA and prompt Identification and resolution of service delivery issues, risk management at all levels. Prepared, monitored and presented matrices to client top, middle and all levels across client.
• Single point of contact for all major Project Delivery.
• Design and develop global SAP system template and decide global rollout strategy.
• Executed project with accuracy and completed in stipulated time frame with optimum profit margins.
• Provided direction and to the offshore team as and when required. Implemented knowledge retention plan to have seamless operations at client site without affecting project and operations.
• Track and monitor project budgeting and financials. Worked on resource planning, resource, resource forecasting.
• Developed and maintained a productive working relationship with project sponsors, vendors, and key clients
• Collaborated with all levels of IT as part of the matrix-based project team to plan and drove execution (on-time, budget, scope), demonstrating flexibility in an ambiguous and diverse working environment
• Helped organization to develop SAP Upgrade Tool (product) using Agile/scrum methodology. Defined and documented the most suitable architecture and design for the tool, which involves technical, functional and commercial aspects. Defined Solution map for various parameters. Responsible for end-to-end solution architecture design, development, and delivery
• Intense planning (top-down and bottom-up) quickly established key project goals. Involved in value analysis for the project/program.
• Identify key business process metrics to measure and maintain improvement in business processes
• Report to executive leadership on key optimization opportunities while analyzing regional business processes.
• Contribute actively to Project Management excellence and Best Practices
• Identified new opportunities in all potential areas at client place (cross-selling) and grew account in double-digit growth in resource numbers and $ amount in shortest time frame
• Track and manage and drive resolution of Risks / issues / action items, complete analysis, and mitigation planning while managing change management with the help of the broader project team and stake holders
• Work closely with PMO team to achieve project/program objective