SUMMARY:

• Project Manager | Scrum Master | Director of Information Systems | Chief Information Officer Create Lean Agile Environments That Drive Continuous Process Improvements Company - Wide Client Sectors Served: Insurance - Third-Party Administration | Workers’ Compensation | Marketing
• IT direction-setting, transition management and project leadership across functional lines to provide vision, strategy, design, and implementation on a range of small and large-scale initiatives designed to drive growth and eliminate barriers that impede performance.
• Steer directives to maximize cost savings by consolidating or upgrading systems, reducing errors, and enhancing the user experience.
• Build collaborative internal teams, work efficiently with clients and vendors to achieve project goals and build sustained partnerships to bridge gaps between business and technology.

IT EXPERTISE AND LEADERSHIP PROFICIENCIES:

Business ManagementCross-Functional IT OptimizationOperational Leadership

Project Portfolio Administration SDLC-Agile & Waterfall Deployment Resource Analysis & Allocation

Business Process Strategic Planning Project Leadership & Execution Customer-Centric Processes

Continuous Process Improvement System Architecture & Integration Transition Management

Capital Improvements/ROI Analysis Emerging Technology Facilitation Workflow Analysis & Design

Cloud Solutions - Salesforce Platform - Ruby on Rails - Postgres - Heroku - Amazon Web Services (AWS) - Git & GitHub

TECHNICAL SKILLS:

Software: Heroku - Salesforce - Appian - K2 - API Roadmap - Mulesoft - Postgres - Amazon Web Services (AWS)

Database Management: Oracle - Sybase - Access – Dbase – Interbase – TurboImage

Languages: PowerHouse – Quick, Quiz, QTP; PL/SQL – COBOL

PROFESSIONAL EXPERIENCE:

Confidential, Pickerington, OH

Co-Founder | Operations Manager

Responsibilities:

• Manage software development and process improvement projects for Ohio-based clients requiring upgraded and customized applications designed to control costs, stabilize business operations and services for end-users.
• Evaluate obstacles affecting operations and provide cloud-based solutions and business analytics that support desired outcomes.
• Direct the delivery of business systems, including full-cycle project management from inception and prioritization to successful completion.
• Manage software design and migration to new platforms.
• Mitigated risk to multi-$M core revenue stream by transitioning from desktop to enterprise-level software.
• Software and cloud applications: Salesforce, Heroku, Ruby on Rails, Amazon, Postgres, Git, and Agile development.
• Served as Scrum Master for the first custom application on Ruby on Rails, Postgres, Heroku, AWS.
• Led Ruby on Rails application project for client in actuarial industry, and web design for hospitality business client.

Confidential, Granville, OH

Chief Information Officer | Director of Information Systems

Responsibilities:

• Promoted to CIO within 6-months to chart an IT strategy emphasizing an Agile environment and automated systems to support 5,000+ small business clients with up to 100+ end-users representing ~$4.5M in annual revenue.
• Facilitated company’s transition to cloud-based applications and guided daily operations through strategic problem-solving.
• Selected Contributions: Increased development team from 3 to 8 to implement and streamline complex IT designs aligned with corporate expansion and customer service goals.
• Cultivated virtual collaboration to guide outcomes.
• Created technology roadmap that aligned short and long-term business goals with technology solutions. Introduced and established Agile processes enterprise-wide along with automated tools and business processes.
• Upgrades boosted team’s business capacity 25% representing an additional $5.3M in annual net income.
• Served as Scrum Master for the first custom application on Salesforce platform.
• Salesforce custom app for 100+ end-users was designed and implemented in 4 months including training for first-time Salesforce users.
• Introduced tools to measure “Client’s Health” and the collection of data points to assist internal teams solve marketing problems for clients.
• Utilized back-end analytics to evaluate the effectiveness of clients’ marketing programs on multiple social platforms including Google, Facebook, Yelp and others to determine user trends.

Confidential, Columbus, OH

Co-Founder | Solutions Engineer

Responsibilities:

• Developed business plan and engaged strategic partners to launch company analyzing customer requirements and delivering continuous process improvements and IT solutions to third-party administrators in Ohio.
• Selected Contributions: Assessed client needs and proposed strategic initiatives.
• Developed broad IT Roadmaps, led cross-functional projects involving systems analysis, software design, and program development.
• Built and executed paperless, workflow-based solutions using Hyland Onbase software (certified installer).
• Leveraged business acumen to support the development of client/user solutions that drove improved process controls system-wide for customers.

Confidential, Dublin, OH

Chief Information Officer

Responsibilities:

• Member of executive team accountable for IT operations supporting services that included workers’ compensation claims administation, alternative rating program consultation, web-enabled data management, safety and loss control. Led a development team of 60+ (up from 5).
• Managed a $3.5M operating budget and $2.5M IT capital budget.
• Transformed desktop solutions into C# with SQL Server enterprise-level solutions; instituted an Advisory Board to determine project value, which increased accountability throughout the enterprise. Centralized platforms across the merged companies (Sedgwick acquisition) serving as both Project Manager and Executive Sponsor.
• Positioned company as a recognized leader in the medical management sector by proposing the continuation of a mission-critical project, and as a viable merger target. Led design of a broad document imaging and workflow solution storing >75M documents. Developed proprietary software giving company a competitive edge.