PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• Consultant position with Confidential Bank, to manage the General Bank Group (Retail) Process Improvement Initiative using Six Sigma to save $60 million through cost saving initiatives.
• Responsible for creating daily, weekly, and monthly status reports, the creation of team sites, updates and meetings with team members on various cost saving initiatives.
• Utilized Six Sigma and Lean methodologies to implement continuous improvement projects and standardized processes across several lines of business.
• Led virtual and matrixed teams, setting up training and development programs
• Standardized documentation and communication processes across lines of business

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Consultant position with Time Warner Cable to improve stability and performance of the Advanced Agent Desktop application and sourcing system by reviewing processes, interviews with supporting applications, end user usages, review hardware specifications, conducting divisional review meetings
• Responsible for the roll out of data probes to monitor the application on an hourly basis to all divisions, data analysis of the application performance, tracked and managed issues and resolutions, and proposed future process solutions.

Confidential

VP - Program Manager

Responsibilities:

• Program Manager with 5 direct Project Managers reporting status of Pipelines, project status, oversight and off shore movement of support processes for the Finance Management Reporting Group IMU department.
• Managed the implementation Straight Through Process for domestic trading-BlackRock to Portfolio, the domestic trading accounting system, enhancing SWIFT messaging for the trading floor
• Improved Hogan reporting processes and efficiencies
• Managed QA Testing for all rollouts and enhancements
• Managed 3rd party vendors, both here and offshore, as well as negotiating contracts and coordinating projects for offshore developers as well as day to day management of all projects and work
• Developed and maintained strong relationships at various levels in the organization.
• Ensured SOX and BASEL II compliance in new applications for the CIB group
• Created standardized documentation and processes for new PMO
• Created and integrated new PMO with existing processes and other LOB PMO’s, re-building new relationships with other lines of businesses to communicate about the new processes, change controls, documentations and work flows to re-work and improve work flow thru several lines of business.
• Managed Project Tasks and Resources to meet rigid deadlines, assert flexibility in the plan as needed, and work with multiple personalities to support multiple initiative requests and demands to ensure that project goals, objectives, budget and timelines were met.
• Presented and communicated complex ideas and solutions to executive level leaders and influenced outcome.
• Made decisions to the appropriate communications tools, taking into consideration both content and audience to deliver project focus, progress, and deliverables in a timely manner and ensured that all project plans, schedules, risk matrices and other SDLC documentation was prepared and maintained as necessary
• Worked extensively with Portfolio Managers, Traders, Operations, Treasury, General Bank Group, Debt and Finance departments
• Project Management Methodologies used included SDLC, Six Sigma, RAD (Rapid Application Development), PMI Practices, and PMBOK (Project Management Book of Knowledge)

Confidential, Atlanta, GA

Process Engineer, Black Belt, Project Manager

Responsibilities:

• Contract consultant position to assist Compucom on a project to improve customer relations and help desk operations for Kaiser Permanente.
• Responsible for data analysis, process mapping, future process solutions, and training the IT management in new ways to work solutions to improve the medical group’s customer satisfaction with the IT Department, using Six Sigma and ITIL tools.
• Lead cross functional teams in process improvement workshops and overall improvement projects.
• Conducted training sessions for Kaiser Permanente management on Six Sigma, Lean, and ITIL Tools.
• Coached and trained Design for Six Sigma Project Team members to Green Belt certification.

Confidential, Charlotte, NC

VP - Senior Project Manager

Responsibilities:

• Responsible for the comprehensive management of IT and business partner projects across many levels of a large financial enterprise.
• Developed and maintained strong relationships at various levels in the organization.
• Project Manager for the new Legal Case Management and Billing system, by managing Project Tasks and Resources to meet rigid deadlines, assert flexibility in the plan as needed, and work with multiple personalities to support multiple initiative requests and demands.
• Presented complex ideas and solutions to executive level leaders and influenced outcome.
• Made decisions to the appropriate communications tools, taking into consideration both content and audience to deliver project focus, progress, and deliverables in a timely manner
• Ensured project was on time and on budget using multiple project management disciplines to include PMI (Project Manager Institute, RAD (Rapid Application Development), and Six Sigma.
• Managed multiple 3rd party vendors, as well as the internal Network Computing group to build, test, and rollout severs to support the new Billing and Case management software systems.
• Effectively led diverse project teams with various cultural backgrounds and project methodologies including Six Sigma, SSCP, SPI, and CMM.
• Developed and implemented several new processes including the Business Requirements Document Review Process, the Design Impact Assessment process, the High and Low Level Design documentation process, Banking Center Referral Process, coached 12 projects to certification, and assisted in the delivery of several Process Excellence Initiatives.
• Acted as Liaison both as a Six Sigma Black Belt Coach, as well as a Senior Change Manager on various projects to include, Process Excellence Initiatives, Problem Management Process rollout and reporting, Design Engineering Center Management by Fact initiative, Small Enhancements High Level Design initiative, DMAIC Speed initiative, and the Design Engineering Center Project Tracking system Project.
• Responsible for interfacing with all Lines of Business to ensure that these projects met their requested deliverables and Business Needs. The interfaces included Senior Leadership, as well as VP / AVP and processor positions within those Lines of Business. Successfully managed, coached and led medium - large scale projects across a matrix
• Tools used in this role included Microsoft Office, Visio 2000, MS Project, MS Access, MS PowerPoint, Data Warehouse Techniques (SQL, Access, Oracle), User Interface Design and Implementation (Using Web, Database, HTML, and additional), Facilitation Skills, Presentations and Report-Out to Senior Leaders on project status, Team Building Techniques, problem resolution, Six Sigma Tool set, Statistical Process Control, and Change Acceleration Process.
• Project Management Methodologies used included Six Sigma, RAD (Rapid Application Development), PMI Practices, PMBOK (Project Management Book of Knowledge) and Capability Maturity Model.