SUMMARY

• PMP® certified Project and Program Manager and a Certified Scrum Master (CSM® Certified by Scrum Alliance) having 17 years of experience in the IT industry and have executed projects and programs in diverse geographies encompassing India, U.K., U.S.A., & South Africa.
• I have executed and worked in projects of different types like Merger and Integration, Development, Enhancements & Maintenance, Production Support, Operations Management and data warehousing under different categories like T&M, Fixed Price, and Managed Service modes including a few key signature Programs.
• Have executed projects in various SDLC life cycle models like traditional waterfall, and agile modes.
• I have very good domain experience in the Securities and Capital Market vertical and Project Development and Management in Banking, Telecom, and in Retail verticals.
• I have worked with Confidential for 5 ½ years in the Financial Messaging area in different roles, like Program Manager, Project Manager, analyst & Domain Consultant and currently with State Street for two years in different roles as Program Manager, Scrum Master and Domain and end to end test consultant in the OTC area.
• I have done program management for cloud migration projects in State Street as well.
• I have executed projects for banks like JPMC (WaMu), and Confidential for 5 years and have a good Banking domain experience as well.
• I am a PMP® certified Project Manager and have rich experience in managing complete lifecycle projects with a strong focus on delivery within the estimated time and budget and with complete process compliance.
• The projects I have executed spanned across different verticals and spread over different technologies, platforms and environments like mainframe, UNIX, windows, DB2, IDMS and so on.
• The last two projects including the current one is executed using the Scrum Framework and have performed the roles of Scrum Master and team member.
• I have demonstrated my expertise in the areas of Program Management, Business Analysis, Domain Consulting, and End to End testing using various methodologies and tools, including automation techniques.
• I have a rich experience in executing projects from Initiation to Closure and have prepared budget proposals for new and continuing programs.
• I also have imparted trainings to relevant stakeholders and conducted handholding sessions, to ensure smooth transition.
• I have completed domain certifications and courses from PSI (Performance Solutions International) and from Intuition programs in the Securities and Capital Markets, and Banking domains.
• I have contributed to efficiency improvements through Lean projects, and to the process of defining IT Governance in the areas of Service Delivery Management, Issue Management, Service Quality Management, Compliance Management, Change Management etc. for different clients.
• I have demonstrated my excellent client relationship and communication skills during my project executions with different clients in different geographies like in India, U.K., U.S.A., and South Africa.
• My projects have always received excellent CSAT ratings from clients.
• My experience in diverse areas like Securities, Banking, Telecom, Retail, Manufacturing, and health care has given me a rare combination of a Program Manager having technical and domain skills combined with the expertise for handling the wide spectrum of risks and issues, and their resolutions which can be attained only through real working experience in these areas.
• The strong management, software analysis & design acumen, Domain knowledge, End to End testing skills with automation, Agile, and traditional SDLC development experience and the risk and issues handing skills that I have demonstrated throughout my carrier will add value and help any project or program immensely.

TECHNICAL SKILLS:

Operating Systems: MVS, OS/390, Z/OS, UNIX, Windows

Database: DB2, Oracle, SQL Server

Languages: COBOL,JCL, Assembler, Python

Other Tools (Project Management, Modeling tools, Packaging Tools, Testing): Microsoft Project Plan, MS - Visio

Clear Quest, HP- PPM, HP- ALM, RTC,: QC, Ranorex, SVN

Financial Network Systems: SWIFT, CHAPS, CHIPS, MERVA

PROFESSIONAL EXPERIENCE

Confidential, BOSTON, MA

PROGRAM MANAGER/ SCRUM MASTER

Responsibilities:

• OTC Hub Development Project
• OTC Hub development is to create a single back office derivative platform for its large clients, so that SSC provides them with consistent service model, meet or exceed SLAs, improve client satisfaction in STP, service quality, & gain operational efficiencies internally.
• This involves developing capabilities to ensure on time migration of a few of its largest clients.
• This is an Agile based development project and performed Scrum Master and team member roles and also handled the End to End testing of the development iterations
• Conducted end to end smoke and regression tests with automation after every release in production.
• The Derivatives COE (DCOE) performs daily trade capture & accounting tasks to properly account for Listed Derivatives activity on behalf of back office clients.
• Currently, once trade data is entered into the Derivatives Workstation platform (DWS), the associated positions, margin, unrealized gain/loss, and cash-at-broker balances, are reviewed daily, manually, that require additional quality control resources to ensure accuracy and mitigate risk.
• The goal of this initiative and the retirement of DWS provide opportunity to simplify and streamline the listed derivative life-cycle
• This is an Agile based development project and performed Scrum Master and team member roles and also handled the End to End testing of the development iterations.
• Enabled the team to adapt to agile and enabled scrum events.
• P200 is a State Street customer program started in 2015 to migrate 200 applications to cloud which was planned to be continued in 2016 for the next phase but by end of Feb 2016 the program was shut down because of budget cuts
• Conducted SVP sessions to identify applications which are cloud eligible, worked with application teams for artifacts gathering, prescreening, and profiling before moving on to Design, Develop, Test and Migrating to cloud.
• About 50 applications were moved till profiling and conducted profile review meetings but the program was shut down due to budget cuts.
• IT Transformation AMS 2011 program is a multi-year, Multi-million dollar signature program for State Street client in the Securities and Capital Market vertical.
• The AMS program provides maintenance and enhancement support for 460 State Street applications through 600+ strong team located in India, USA, UK, and China.
• Successfully managed the IT Transformation AMS 2011 program office in all aspects of program management.
• Received requests for new program Change Orders and Change Requests; worked with teams for requirements and preparing the initial estimates and getting the approvals, continually interacted with customer on contract managements, and took care of Service Delivery Management by tracking and maintaining the service levels for the upkeep of the 460 applications, Incident management, enhancements to applications, and application resiliency improvements.
• Tracking and managing the resource head count & service level data points, making sure that the team is updated with latest and updated information and plan for backup, new member set up, CSAT survey follow up and contract management.
• Manage the effort and cost allocated and spent for the project

Confidential, PITTSBURGH, PA J

PROJECT & PROGRAM MANAGER

Responsibilities:

• Have executed projects that come under the Product Development and Project Delivery department of the Enterprise Financial Messaging division of Corporate Shared Services of BNYM, an American multinational banking and financial services corporation.
• This division maintains the network for financial transaction messaging for its clients across the globe. As the messaging system is the real-time financial tracking and settlement system, it is a very critical part of the bank.
• There are Messaging Hub Applications like FNI (Financial Network Integration), MERVA (IBM® Message Entry and Routing with Interfaces to Various Applications), SAA (SWIFT Alliance Access), and Message Router, which handle the Financial Message traffic and there are Transformation applications which convert one type of Fin message to another type and the complete network of these applications form the financial messaging network.
• When new demand comes from the different divisions of the bank due to internal or external requirements, these applications undergo changes, and in turn require projects to be executed.
• Also whenever there is a merger or takeover, the Integration requires large projects to be executed.
• Defining and modifying the scope of the project and preparing the functional requirements, project plan and initiating it; Working with Architecture, Risk Management, Compliance, and other groups and preparing a detailed schedule and risk profiling of the project.
• Performed a multifaceted role of Business Analyst, project Manager and Domain consultant for the different projects executed in the 5 ½ years of carrier at BNYM.
• Have successfully played the role of a Program Manager for the EFM side in the first two releases of the Enterprise Payment Hub Project which is a very large multi-year program and managed and delivered two large integration projects (BAS integration and PNC’s GIS integration) involving multiple divisions and complex integration.
• Performed end to end project management, providing the solutions starting with requirements gathering, estimation, tracking and managing the design, development, testing, implementation, and post implementation support phases for FNI (Financial Network Integration)Migration program incorporating the existing functionality of SWIFT Edits transformations performed by MERVA/MSGRTR for both incoming and outgoing SWIFT messages, into the new FNI Gateway/MTS architecture.
• SWIFT Edits involve modifications to the I&O type messages from backend applications to comply with SWIFT message format specifications.
• Have managed the projects for audit preparedness, managing the artifacts and has been preparing and maintaining the effort, cost and schedule estimates for the maintenance projects.
• I was also engaged in the planning & budgeting for the forthcoming year.

Confidential

TECHNICAL PROJECT MANAGER

Responsibilities:

• This is an onsite project for SBSA, a leading Confidential, for the assessment of Integrated Test environment for the AS-IS state and its completeness towards its intended purpose.
• It had the following steps - study and evaluation of technology landscape, architecture, application build, stability of application, data reduction and refresh methodologies followed in the SIT environment; Gap analysis of SIT in comparison to Production and / or to a desirable stable state; Preparing providing Gap analysis report and recommendations
• I was instrumental in the preparation of proposal, Planning and scheduling the project phases and tracking the progress, defining the Risk and issue Management and tracking, Communication & Escalation management, status tracking and reporting and project closure.
• The engagement involved identification of relevant stakeholders, conducting interview sessions & workshops for information gathering and delivery on a tight schedule.

Confidential

PROJECT MANAGER

Responsibilities:

• This is an onsite - Offshore project for Confidential, a leading Confidential, for the maintenance of its test environment on a fixed price mode.
• Initiated the project at offshore for different portfolios of services of the bank.
• At onsite, studied the Identified the resource requirements, selected and trained them on domain, and client specific technologies.
• Prepared the knowledge transfer plans and arranged KT sessions with various SMEs. Prepared the SMTD and arranged for the playback sessions.
• Defined the service levels for the support and started tracking the incidents. Worked out a plan to reduce the incidents and moved to steady state. Introduced productivity improvement tools and method.
• This is an onsite - Offshore project for Confidential (WaMu is taken over by JPMC later), a leading U.S. bank based out of Seattle for the management of Identity and user accesses for its entire work force in three different geographies. This was executed in managed services mode where complete ownership is taken over.
• Initiated the project at offshore for different banking portfolios of the bank.
• Identified the resources and trained them on domain, and client specific technologies.
• Prepared the knowledge transfer plans and arranged for KT sessions with various SMEs at onsite and between onsite and offshore.
• Defined the service levels for the support and started tracking the levels.
• Worked out a plan to reduce the backlogs and improved the service delivery.
• Identified and executed a Lean project which brought in productivity improvements in the order of 5%
• Arranged and conducted access audits and reported the findings.

Confidential, SEATTLE, WA

TECHNICAL PROJECT MANAGER

Responsibilities:

• This is an onsite - Offshore project for Confidential (WaMu is taken over by JPMC later), a leading Confidential based out of Seattle for its production and operation systems support of its Enterprise Data Warehouse Division.
• Maintained the sources of the operational systems and monthly and other periodic feeds.
• Single point of contact for all the teams working in the ED division of the bank.
• Responsible for managing the support from onsite (from two geographical locations) and offshore to provide 24/7 Production and operation support.
• Handled all the technical support activities in addition to project management
• Ran the Project Management office for AXA Insurance, a leading global financial protection and wealth management company. Tracked project performance metrics and prepared reports for the managements
• Involved in the new projects proposals preparation and estimations. Prepared error projections based on standards and closely monitored project execution
• Prepared standard reports and weekly highlights and customer presentations; involved in Invoice preparation

Confidential

PROJECT MANAGER

Responsibilities:

• Fidelity National Financial, a provider of products and outsourced services and solutions to financial institutions and to the real estate industry, and its Fidelity Information Services division (FIS) were servicing their indirect clients through vendors.
• The Advanced Lending Solution (ALS-SM) was used to process the loan portfolio. Fidelity's ALS-SM is highly sophisticated, scalable software with a modular construction that supports a fully integrated system which required regular enhancements and maintenance for update and upkeep of the functionality.
• JPMC USA has different business portfolios under Investment Banking and Financial Services, and Auto Financial is one among them. This project involved the maintenance and enhancement of the ALS applications.
• Prepared the project plans, schedule and work plans for the tasks and technical design and review of the enhancements.
• Prepared standard reports and weekly highlights and prepared the invoices.
• This is an onsite - Offshore project for British Telecom (BT), a leading U.K. Telecom Operator for the maintenance, enhancement and support for its Bill production division.
• For new developments, evaluated and analyzed the requirements and prepared the Requirements specifications.
• Developed HLD and LLD Documents. Interacted with the customer and the development team to clarify doubts and resolve issues.
• Prepared the necessary online and other documentation. Provided the production support once the code went live. Resolved queries coming to the subsystem and attended to the fault reports if any. Maintained proper communication with client through Tele-conversations and through Email.

Confidential

TEAM MEMBER

Responsibilities:

• This is an onsite - Offshore project for Target, a leading U.S.A. Retail company for the production support of its stores division.
• At onsite, studied the subsystem and underwent training from client and started giving 24x7 first line of support for the subsystem. At offshore gave 24x7 first line of support for the subsystem and took up maintenance and enhancement fixes.
• These are offshore projects for different clients for the Y2K conversion work and Euro Currency.
• Extensive analysis and conversion work on codes. Gained expertise in Assembler 370 programs