• Confidential is an energetic and accomplished professional with 18 plus years of experience in the areas of Management and Supervision Budgeting, Procurement and Planning Project Management, Training and Installations and Business Analytics utilizing Systems Development Life Cycles, along with Risk Analysis and Evaluation. He has a proven ability to direct MM application and equipment projects requiring creation of multiple resources.
• Confidential has a reputation as a goal-oriented team player with excellent communicative, analytical, interpersonal and problem solving skills. RICHARD understands business requirements and his ability to lead, work with and build trust within all levels of the organization has assisted in the implementation of effective solutions for the clients. RICHARD's career includes a wide-range of experiences, which have shown his ability to be a flexible, resourceful and resilient professional.
• Clients describe RICHARD as a key resource, demonstrating through knowledge of the project activities and milestones he is goal-oriented, high energy, a customer focused team player putting the needs of the client first.
• Leverage wide-ranging talents in computer technology and staff leadership, to effectively championed organizational change, mitigate risk, infuse new ideas, and deliver large-company capabilities.
• Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of C-level executives, staff, and strategic partners.
• Assume complete ownership of all projects, on-budget and with minimal disruption to critical business processes.

KEY COMPETENCIES

Project Management

• MM Project Management
• Adobe Captivate 6.0
• Agile
• Analysis/Design:
• Needs Assessments
• Business Process Re-Engineering
• User Acceptance Testing
• Bizagi
• BMC Remedy
• Budget Management
• Changescape
• Cisco WebEx
• Clarity
• Communication Management
• Information Technology service management ITSM
• Implementation/Deployment
• Knowledge Management
• Microsoft Office Communicator 2010
• Microsoft Office Suite 2010
• Microsoft Project 2010
• Microsoft Visio 2010
• Nexus 5.0
• Project Closure
• Resource Management
• Risk Management
• Scope Development and Management
• Strategy and Project Planning Development
• System Development Life Cycle SDLC
• Vendor Selection Management
• Request for Proposal RFP and Qualifications RFQ

Budgetary Management

• Budget Accountability
• Business Process Re-engineering
• Business Transformation
• Application Development

Personnel Management

• Configuration Management
• Contract Negotiation
• Enterprise Migration
• Help Desk Management
• IT Policy/Procedure Development
• Staff Leadership
• Strategic Technology Planning

PROFESSIONAL EXPERIENCE

Confidential

Consultant, Implementation Engineer / Technical Project Manager

Confidential, provides program management and oversight on the delivery of complex business solutions in a complex, geographically dispersed matrix organization. The project management function was multifaceted requiring a combination of general business acumen, industry intelligence and broad technical knowledge coupled with the ability to plan, coordinate and execute as core competencies. This challenging position requires superior organizational skills and the ability to coordinate across multiple support partners. RICHARD possesses a broad based technical background with emphasis on knowledge of technology and infrastructure and project management processes.

In addition to RICHARD having a heavy technical project management/infrastructure background, other specific competency areas/backgrounds the client required was one or more of the competencies should be possessed to complement the technical project management background are as follows: Mid-range/Mid-range server/Mid-range build experience, Network/Network server/build experience, VOIP, Organizational Change Management, Data Center Migration/Management, Call Center/De-commissioning, Desktop Deployment/Refresh/Support, Mainframe, and Business Solution experience.

• Managed cross functional, virtual project teams employed Agile, as the standard project management discipline and processes in delivering the right technology solution to the internal business partner on time and within budget.
• Deployed the appropriate technology solution to meet the business requirements.
• Ensured all project health / status metrics FTE hours, all expenses, schedules, etc. were accurately accounted for utilizing Clarity and MS Project 2010 as a time management resource tool.
• Utilized BMC Remedy to engaged external vendors, and assign task.

Confidential

Adjunct Professor / Faculty

RICHARD's discipline is in the content areas of Technology, Management and Business at the Undergraduate and Graduate Level. He has facilitated and is certified to instruct over 40 courses.

Confidential

Consultant, Project Manager

RICHARD's Responsibilities included: Working with university technical and user staff to review, designs and convert current English Language Institute ELI processes to Ellucian Banner delivered processes in a comprehensive way that leveraged existing application technologies and reporting solutions. This conversion effort promoted processing efficiencies for the WSU international student population and made better use of existing of technology. The goal of the project was to improve the quality of process outputs by identifying and removing business process flow obstacles and/or bottlenecks and created standards across departments.

RICHARD directed and tracked the activities of the English Language Institute ELI staff and Computing Information Technology C IT staff to identify and implement institutional process improvements. This cross-functional team consisted of 17 subject matter experts in current and future state business processes.

Richard led planning, design and implementation activities that result in converting ELI unsupported business processes to enterprise supported Ellucian Banner processes.

• Used Business Intelligence Software such as Microsoft Visio and Bizagi Business Process Modeler to flowchart business processes, both existing and future Adobe Captivate 6.0 for presentations Microsoft Project 2007 for developing, monitoring and managing the project.
• Created Project Charter and manage scope also warehoused documentation utilizing Blackboard and Pipeline.

PROFESSIONAL EXPERIENCE Continued

Confidential Director

nformation Technology

RICHARD's Responsibilities included: Head IT operations, driving the strategic planning, budgeting, capital procurement, and management of network infrastructure, security policies, procedures, training, and development of applications, Internet, and e-Commerce. He guided a staff of 25 internal and consulting/contractor technical professionals including procedural development and training. RICHARD was the first point-of-contact for senior management, all departments, purchasing, and vendors to determine business objectives and align IT objectives to effectively meet goals. He served as the Project Manager for multiple multi-faceted programs across all departments.

Accomplishments:

• Spearheaded city-wide IT assessment providing recommendations to improve organizational effectiveness resulting in 100 project completion meeting the City's Information Technology plan.
• Standardized the municipality in the use of Microsoft Office Professional, MS-Project, and MS-SharePoint.
• Successfully managed an annual budget of 5.4M consistently maintaining expenditures within 92-97 of budget.
• Created and completed project implementation plans:
• Several Maintenance Projects - Patch Implementations and Upgrades Ellucian Banner Oracle Novell and Windows Operating Systems

Five-Phased Integrated Enterprise Wide Infrastructure Project

hase V - Video Arraignment via District and Circuit Court

Phase IV - Voice over Internet Protocol VoIP utilizing IP Flex a technology that AT T utilizes over their Opt-e-man Technology, which gives the touch and feel of Voice over Internet Protocol

Phase III - Telephony - Siemens HiPath Expressions Voice Mail and Integrated mail system, implementation and convergence of a Voice Mail System with the Groupwise E-mail system

Phase II - Telephony - Siemens HiPath 3000 phone system utilizing Cisco 3750 Routers and Switches

Phase I - AT T OPT-E-MAN is a switched Ethernet service that connects LANs within the same metropolitan area. OPT-E-MAN provides a fully defined service that uses optical transport.

Project Manager, Logos Utility Management software on both the Microsoft.Net and the IBM iSeries 400 platforms - January, 2004 to July, 2008

Municipal Project Manager, Oakland County CTV Projects

Access Oakland Countywide Initiative to institute a network throughout the county for Commercial and Industrial Development - January, 2004 June, 2006

BS A Software for permitting, assessment, appraisals and county taxing for County Property Taxes - December, 2003 July, 2006

Wireless Oakland Countywide Initiative to institute a wireless network throughout the county for citizens usage - July, 2003 July, 2008

CLEMIS - Oakland County's Courts and Law Enforcement Management Information System - Countywide Initiative to institute a universal database for court system - June,2002 - August, 2005

Project Manager, Three-Phased Ellucian Banner Human Resource and Finance Module Installation

Phase III - CORE's Cashiering System and iPayment Revenue Portal

eProcurement

Phase II - Processing of Accounts Payable, Income Tax and Payroll Check processing

Phase I - System Installation and Midrange Data Convergence

Project Manager, Decentralized Information Center

HARDWARE / SOFTWARE / APPLICATIONS PROJECTS FACILITATED

Enterprise and Departmental Projects

• City of Pontiac Initiative - CORE's Cashiering System and iPayment Revenue Portal in conjunction with Ellucian Banner Finance
• City of Pontiac Initiative - Ellucian Banner Human Resource and Finance Module 8.2

Wayne State University Initiative - Ellucian Banner Student Records Convergence Project with English Language Institute BS A Software for permitting, assessment, appraisals and county taxing for County Property Taxes

• District and Circuit Court Initiative - Video Arraignment

e-procurement Help Desk and Desk Top Support Logos Utility Management software on both the Microsoft.Net and the IBM iSeries 400 platforms Oracle 11.0 Oakland County Initiative - Access Oakland Oakland County Initiative - CLEMIS - Oakland County's Courts and Law Enforcement Management Information System Oakland County Initiative - Geographic Information System GIS Oakland County Initiative - Wireless Oakland

• State of Michigan Initiative - Automon Server and Kiosk This equipment was acquired by the 50th District Court office to allow probationer automated checking.
• State of Michigan Initiative - Judicial Information Systems JIS division of the State Court Administrative Office Voice Network Technology Projects Siemens HiPath 3000 phone system utilizing Cisco 3750 Routers and Switches Siemens HiPath Expressions Voice Mail and Integrated Mail System AT T OPT-E-MAN is a switched Ethernet service that connects LANs within the same metropolitan area. Experience in managing business client and vendor relationships along with development and presentation of cost and timing estimations

Enterprise Network Equipment Projects

• 2003 RC2 server / Windows 2000 Server / Windows 2003 RC2 Server.

Active Directory

• GroupWise Post Office, and DNS services
• Novell OES/NetWare server handles NDPS defined network printing, file sharing
• SAN/NAS in VMWare

• Wireless G
• VMWare and VMs in a blade server infrastructure architecture.

Global Network Infrastructure Solutions

• Bank of America Initiative - Decommissions Only
• Bank of America Initiative - Move Into New Location
• Bank of America Initiative - New Build-Out and Decommission

Personal Computing Technology Projects

• Adobe 11
• Boardermanager
• GroupWise 8
• GWAVA email spam and virus filtering, and various related services.
• Internet Explorer 9
• Linux
• Microsoft Office 7 / Microsoft Office XP
• Novell Client Properties 2 SP1 for Windows
• Symantec Endpoint Protection 12
• VMWare
• Windows 7 / Windows XP Professional SP3
• ZENworks