IT/PROGRAM MANAGEMENT DIRECTOR

Accomplished IT operations leader and senior PMO executive with solid experience guiding enterprise-level program initiatives in Healthcare, Financial Services, Manufacturing and Government. Adept at leading large project teams 50 through all phases of the project and software development lifecycle SDLC . Experienced at developing and implementing project governance practices and defining reusable project delivery tools. Proficient at gathering requirements, analyzing business needs, and devising winning strategies that align program goals with overarching organizational objectives. Excellent communication, training, and problem-solving skills can convey complex technical concepts to users and colleagues of all levels. Experienced in delivering status and strategies to executive level steering committees.

Additional areas of expertise include:

• Business Process Reengineering
• Budgeting Fiscal Management
• Global Project Management
• Executive Stakeholder Management
• Infrastructure Management
• Agile Methodology
• ITIL Service Delivery
• ISO/IEC 20000
• SLA/Metrics Creation

PROFESSIONAL EXPERIENCE

Director Project Management Office Consultant

Confidential

• Responsible for creating repeatable project management process to facilitate the successful delivery of key strategic projects and ongoing management of the overall project governance process.
• Implemented standard project management tools and consolidated status reporting for all work streams.
• Provide support and guidance for Senior Management team including project planning, progress tracking, budget analysis and issue risk mitigation
• Oversee a project portfolio typically 5-7 live projects each with a value of 500k -1.5m
• Project Manager Strategic Web Strategy eCommerce Project,
• Manage portfolio budget, reporting directly to the CFO
• Vendor Management

Confidential

Accountable for leadership, coordination and management of revenue cycle technology delivery for large, complex healthcare provider organizations nationwide. Specifically, ensuring that project, performance and communication tracking is occurring and communicated in an effective and professional manner utilizing effective techniques such as presentations, written documentation, and project communications.

• PMO Director at Barnabas Health Oceanport, NJ for a Health Care System Central Business Office Management. Responsibilities include ongoing measurement and reporting on a portfolio of projects including transformation, software implementations and process re-engineering projects. Responsible for monitoring and reporting project risks and issues, conflict resolution, project management, negotiation, presentations to executives, drive projects in a matrix management environment, determination of key risks that need to be addressed, develop actions plans that contain both business process and system components. Additional responsibilities include management of technology infrastructure, applications management and problem resolution.
• Technology PMO Director at Community Hospital Network Indianapolis, IN for a Revenue Cycle Transformation engagement. Responsibilities include, ongoing measurement and reporting on project success KPI's, ensure concerns with internal control design or process changes that impact internal control execution are communicated to management, monitoring and reporting project risks and issues, conflict resolution, project management, negotiation, presentations to executives, drive projects in a matrix management environment, determination of key risks that need to be addressed, develop actions plans that include both business process and system components.

Senior Manager

Confidential

Responsible for the delivery of business transformation solutions for organizations seeking operational excellence, competitive advantages, and higher levels of service. The company works with customers primarily in the government, education, utility, and transportation sectors.

PMO Project Director Stroger Cook County Hospital Revenue Transformation Project. Responsible for measurement and reporting on a portfolio of projects including transformation, software implementations and process re-engineering projects.

Sr. Program Director

• Managed all account activity related to delivering assigned services contracted by the Illinois Tollway Authority.
• Responsible for monthly budget and billing consolidations.
• Program Management at the Illinois State Toll Highway Authority Illinois Tollway . Developed initiative for and instituted ITIL best practices governance within the IT organization. Provided leadership for the implementation of service delivery, control, release, resolution and relationship processes in pursuit of an ISO/IEC 20000 certification. Strategic rollout of services included providing vision and solutions for development of SLA's, Service Management processes and corresponding framework.
• Managed projects focusing on PC refresh, MS Windows Office upgrades, and other cross departmental infrastructure projects.
• Supported cross-departmental application development initiatives.
• Created Strategic Plans.
• Project Director - Staffing Analysis Project for the State of Illinois Governor's Office of Management and Budget. Focused on the examination of opportunities to use technology and other crosscutting departmental tools to assist the state in making staffing decisions.
• Program Manager Business Process Review Project for City Colleges of Chicago which encompassed Finance, HR/Payroll, and Student Services spanning seven independent colleges.
• Delivery Manager responsible for delivery of services and support of sales staff in the Southern Market including Alabama, Louisiana, and Georgia. Alabama State University Infrastructure assessment with the goal of moving towards a shared services model.

Senior Delivery Manager

Confidential

• Provided industry expertise in SAP Business One software implementations by aligning business processes with software criteria. Provided expertise in mapping internal processes to software performance specifications utilizing standard frameworks delivery models.
• Responsible for delivery of services around implementations of SAP Business One software.
• Worked closely with executive management to understand business goals and information needs to ensure alignment with strategic plans.
• Established governance practices for implementation of application reviews.
• Managed pre-implementation As-Is assessments to generate specific functional specifications.

Independent Consultant

Confidential

• Provided industry expertise in software evaluations by aligning business processes with software selection criteria. Provided expertise in mapping architectural frameworks to standard architectural modeling deliverables.
• Managed corporate-wide initiative for large insurance company in Northbrook, Illinois to standardize all technical architectural deliverables and development methodologies across all business domains.
• Managed off-shore resources on various project development standards projects.
• Worked with clients to establish governance practices for implementation of application reviews.
• Managed ERP Selection Project for Life Sciences organization. Developed all business and technical software requirements and managed vendor selection process with client executive staff.
• Worked closely with the technical and business owners to understand business goals and information needs.
• Led business process/requirements definition sessions to ensure alignment to the technology strategy.
• Worked with clients at all levels to develop and implement technology plans.
• Managed and delivered multiple technology and process projects for the largest multi-line property/casualty third-party administrator company.

Managing Consultant/Engagement Manager

Confidential

• Key member of enterprise portal software and services group. Responsible for developing and delivering solutions and services to the marketplace, managing Xpedior's strategy to these markets, and developing executive relationships with Global 2000 clients.
• Sourced, recruited, trained, and managed staff to sell and deliver business solutions across multiple industries including manufacturing, pharmaceutical, insurance, financial services, distribution, and retail.
• Responsible for employee performance reviews and quarterly bonuses.
• Provided consulting services to clients involving full project life cycle.

Director Applications Consulting

Confidential

• Responsible for delivery of Midwest Region Application Services and for identifying and contributing to the development of new business.
• Developed and nurtured relationships with IBM, Microsoft, Cisco Systems, and Citrix.
• Managed four large infrastructure projects, consisting or rolling out Lotus Domino, network storage upgrade, server consolidation and various departmental application development projects.
• Managed regional offices in pre-sales and delivery support activities.
• Identified new business opportunities and developed strategies to secure them.
• Managed Applications Consulting Business Unit including profit/loss responsibility.
• Managed project life cycle methodology for delivery of technology solutions.

Technical Consulting Manager

Confidential

• Key member of technology research team responsible for reviewing technology and positioning into Kemper's core technology stack. Responsible for supporting core business areas on adopting technology to achieve performance objectives.
• Architected and implemented company-wide Lotus Domino environment consisting of 150 servers and 9,000 clients worldwide.
• Managed technical integration of new business ventures to Kemper System Architecture Standards.
• Designed messaging architecture for international implementations.
• Developed FrameWorks concept - reusable components which speed development of solutions and reduce costs.
• Developed and managed corporate wide internet connectivity architecture.
• Consulted on all major business lines application initiatives.
• Project Management oversight responsibilities for review and approval of project plans.
• Responsible for evaluating and implementing new technologies for the Research and Emerging Technologies Group.