SUMMARY OF QUALIFICATIONS

• Project Management
• Requirements Gathering
• Software Development Management
• Stakeholder Communication
• Master of Public Administration
• Federal Government Consulting Experience

RELEVANT EXPERIENCE

Confidential

Project Manager

• Serve as lead Project Manager for Employment Outreach Services, a division of Vocational Rehabilitation Employment VR E under the Department of Veterans Affairs VA .
• Track and monitor all project and operational activities for a team of 5 Employment Coordinators and 3 Outreach Coordinators at VA Central Office.
• Report current project statuses to VR E executive leadership via in-person briefings and written reports.
• Gather requirements for new applications designed to automate and streamline data collection and reporting related activities performed by Central Office and field personnel.
• Lead all management, design, and policy-related activities for the Employment Outreach team's SharePoint. Train team members on how to use SharePoint effectively to increase productivity and efficiency.

Confidential

Business Analyst

• Gathered, analyzed, and managed business requirements, functional requirements, system design specifications, and user stories for seven health care product development projects under the Department of Veterans Affairs VA Major Initiatives 7 and 8.
• Researched and analyzed legacy software applications and systems to craft requirements for new product development and application upgrade projects.
• Used Visio to diagram as is and proposed to be business process and data flow models for business owner and IT stakeholder concurrence.
• Led communication among software developers, VA Project Managers, business owners, and IT support staff to ensure applications met requirements for pre-deployment and deployment stages of the Software Development Life Cycle SDLC according to project parameters and VA policy.
• Developed and communicated operational acceptance and maintenance plans to ensure adequate funding and technical support for new applications once entered into the maintenance phase of the SDLC.
• Coordinated dynamic, interactive joint application design and visualization sessions with government end users and stakeholders using iRise and other requirements elicitation tools.
• Developed Project Management Plans to define project scope, development methodologies, staff members, and communication procedures.
• Created deliverable schedules and resource allocation plans based on analysis of contracts, statements of work, and client requirements.
• Developed and implemented internal process improvement recommendations based on my analysis of project documents, application models, session feedback forms, and interviews with project stakeholders and subject matter experts.
• Documented, tracked, and reported project risks and issues to developers as well as internal and external project stakeholders.
• Led a team of four business analysts to make recommendations toward improved workload management, data reporting, and employee performance measurement at regional employment counseling offices for the VA.

Confidential

Project Coordinator

• Coordinated 22 student-led group deliberations about community transit needs funded by a 77,000 grant from the Federal Transit Administration.
• Developed and implemented surveys and interview guides about transportation and public participation.
• Compiled, analyzed, and reported quantitative and qualitative research data using SPSS and Excel.
• Planned two public forums for the release of research findings to over 100 participants including planners, legislators, and community stakeholders.
• Researched scholarly literature on transit planning, public participation, and group communication to develop service learning curriculum and project reports.
• Project was selected as first runner-up by the 2011 International Association for Public Participation Core Values Awards in the Projects category.

Confidential

Student Services Associate

• Gathered business requirements for a web-based, automated campus parking pass distribution system from campus faculty and administrators.
• Developed and executed survey research projects, including student satisfaction and needs assessment surveys, for the Registrar, Bursar, Advising, and Counseling/Wellness offices.
• Drafted and edited campus publications including the new Faculty Handbook for new and adjunct professors.

Confidential

Office Graduate Assistant

• Led planning, budgeting, procurement, marketing, and volunteer coordination for all department events including commencement, four Speaker Series programs, and the annual year-end awards banquet.

• Wrote internal communications including procedural memos, policy updates, and research reports in response to staff, faculty, and student needs.
• Wrote and designed external communications including news stories, event flyers, and website content.

OTHER EXPERIENCE

Confidential

SAT/ACT Instructor

• Taught test content and strategy techniques for all sections of the SAT and ACT to high school students in classroom, small group, and one on one tutoring settings.
• Advised students and parents on the college selection and application process.
• Confidential

Trainer and Project Manager/Field Associate

• Managed teams of up to 10 members to execute complex sales, merchandising, and inventory-related projects in consumer electronic stores, often under strict deadlines and tight budget constraints.
• Trained newly hired team members to perform in-store merchandising tasks and to create daily progress reports for corporate management.

TECHNICAL TRAINING, CERTIFCATIONS, AND SKILLS

• Certified Scrum Master, July 2012
• Department of Veterans Affairs IBM Rational RequisitePro, ClearCase, and ClearQuest Basics, March 2012
• iRise Experienced Certification, June 2011

Exceptional research, technical writing, and analytical skills. Additional software proficiencies include MS Office, including SharePoint, Visio, and Publisher. Some exposure to ArcGIS, SPSS, and UML.