PROFILE SUMMARY:

• Accomplished, creative thinking and highly organized Information Technology Professional with over 18 years of extensive experience in managing multiple projects concurrently, delegating resources appropriately, and ensuring projects are completed on time, within scope, and under budget.
• Committed to professionalism with know - how in managing CRM, service-oriented architecture, and web-based and client server applications in various environments.
• Application development, Application migration & customization, IT infrastructure and Data Warehouse implementations.
• Excellent hands on experience in architecture, design & development of JAVA, J2EE, Oracle applications, Data Warehouse etc.
• Adept at initiating and delivering large-scale software and web development projects by effectively collaborating, facilitating, leading and coaching multiple teams.
• Participated in Enterprise Agile transformation and coordinated Agile adoption for teams across distributed environment in the US and Internationally.
• Possess expertise in driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Accurately analyze and develop requirements, create integrated Statements of Work (SoW) and project budgets, effectively lead cross functional teams, resolve critical path issues, mitigate risks, and deliver quality results consistently.
• Able to build strong relationships with all stakeholders and team members by using people and technological language to interact effectively with the business and technical teams while leading multiple large business transformation programs and complex Systems Integration projects.

PROFESSIONAL SKILLS:

Project Management

Agile/Scrum Principles & SAFeProcess Improvement

Scheduling

Budgeting

Analytical

Risk Management

Change Management

Leadership

Teams Management

Relative Estimation

Vendor Management

Interpersonal Relation

Customer Service

Iteration/Sprint Planning

TECHNICAL SKILLS:

Technical Languages: Salesforce, Java & J2EE, SOA, Web Services, LDAP, Identity and Access Management, IBM MQ Series, Oracle, Web logic, C, C++, SSO, ETL, Business Objects, and Tibco.

Tools: HP PPM, EPM, CA Clarity PPM, BMC Remedy, SAP Financials, Microsoft Project, PL/SQL, Toad, Microsoft office PowerPoint, Caliber RM, Borland Together, TFS, e-room, VersionOne, .Net technologies, Rally and JIRA.

Customer Care Billing: AMDOCS Ensemble CC&B, AMDOCS Enabler CC&B, iPlanet BillerXpert, iPlanet, and Expert.

Business Systems Analysis: Requirements Mgmt. from elicitation to analysis; JAD Requirement Gathering, Use Cases, UML diagrams, Workforce analysis, wireframes, and Test Cases.

Design: UML (Visio, Borland Together Architect), and OOAD

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Project Manager/Scrum Master

Responsibilities:

• Managing SOC2 compliance IAM (Identity Access Management) project for auditing user access reviews and Governance and Life Cycle of user capabilities; RSA G&L tool that automates user access reviews and provisioning & deprovisioning applications that have been to contain sensitive data.
• Facilitating Agile process to attain the goal to onboard enterprise level 100 application onto RSA G&L tool by end of this year.
• Managing 12 resources (Onshore / Offshore) to onboard 100+ applications onto RSA G&L tool to collect all the entitlements data from the applications then establishing a connectivity between RSA G&L and applications for user reviews and provisioning.
• Tracking and managing product backlog in JIRA, developing burndown metrics, tracking velocity, and task breakdown as well as addressing problems through risk management and contingency planning.

Confidential, Omaha, NE

Project Manager/Scrum Master

Responsibilities:

• Managed multiple simultaneous projects including Windows 10 Upgrade, Business Object Upgrade, EJB Removal, FERC 809, NAESB 3.0, and Credit Management Reporting System across all phases of development.
• Developed project road maps, project plans, budgets, status reports, and other project deliverables. Ensured that changes to the scope are managed via formal Change/Scope request processes; used Microsoft Project tool to develop the project plans and monitor the schedules (resource allocation, project timelines & milestones).
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders.
• Directed and led development team(s) from project initiation through delivery of final product, worked closely with other vendors and aligned their schedules with our 3-week sprints cycles.
• Managed project scope to ensure delivery was compliant to scope commitment, and managed multiple stakeholders across the organization.
• Managed Windows 10 Upgrade project which involves enterprise level initiative to upgrade all Confidential desktops, laptops and tablets to Windows 10 by Dec 2018.
• Developed the Windows 10 upgrade roadmap, project plan and budget estimations.
• Developed the plan to identify all possible existing applications & hardware inventory, and led the effort to develop DSM packages.
• Led the effort to test 200+ existing applications testing to verify Windows 10 compatibility, and coordinated the remediation effort to address Windows 10 incompatible issues.
• Coordinated the effort to develop the process and procedures to rollout 1200+ Windows 10 workstations to different departments groups across the organization.
• Managed 8+ resources to convert 2000+ business objects reports from Desktop Intelligence to Web Intelligence.
• Managed 8 resources to refactor the existing code, replaced EJB with Spring Framework, cleaned up dependencies, removed unnecessary facades, and class interfaces to improve the Confidential systems supportability and maintainability.
• Managed 7 internal resources and 5 vendor resources (Pyramid Solutions) to upgrade current IBM P8 FileNet system from version 5.1 to 5.2 that includes document metadata and active work item migration and eForms conversion to PDF format.
• Managed 4 Confidential & 5 vendor (VisionNet) resources for transforming ETL process from SQL Server DTS to Informatica to support job tracking, execution, scheduling, error handling and re-runs.
• Modified the customer service business development applications to allow flexibility of number and timing of scheduling cycles in preparation of FERC order 809 Gas-Electric coordination.
• Successfully implemented the large business critical project (FERC order 809), managed 28 cross functional resources, wisely managed risks and completed this initiative ahead of schedule and within budget.
• Successfully implemented / enforced agile development methodology, initiated the JIRA usage effectively to plan the backlog and track the project status.
• Responsible for delivering end-to-end application development of User Interface using HTM5, JavaScript, Bootstrap, AngularJS. Middle-tier application involving Spring, JPA, Hibernate and Rest Web Services and Database design, and batch process implementation.
• Addressed the changes outlined in the North America Energy Standards Board Wholesale Gas Quadrant business practice standards version 3.0
• Managed 7 internal resources and 8 vendor resources (Capstone), completed this initiative along with the FERC 809 ahead of schedule and within budget.
• Developed a new application to streamline an existing manual credit management process to collect and calculate Northern numerous exposures on as close to real-time basis as possible and minimize or eliminate uncovered credit risks.
• Managed 8 resources and conducted a detail analysis of day-to-day operations and assessed how that is to be translated into new system requirements.
• Led design and development of web based application and business object reports using Java, and Webservices.

Confidential, Atlanta & Seattle

Scrum Master

Responsibilities:

• Managed enterprise-wide Business Support Systems (BSS) Transformation Program to deliver a complete new BSS stack and replace the existing Amdocs solution.
• Managed internal Confidential processes, project plan creation/maintenance, managed cross project dependencies, scope management, and document management.
• Coordinated all stages of project lifecycle, from planning to release, using Microsoft Project tool.
• Coached teams on SAFe, Agile, Lean, Scrum, and Jira during an Agile transition.
• As a Scrum Master for three products and three separate cross-functional teams (25+ people), identified process changes required to accelerate development and remove major impediments. In 10 weeks, reduced time to ship by approximately 30%. To achieve these results, updated group's processes to conform to Agile Scrum standards
• Facilitated Scrum of Scrum calls for seven different billing applications following Agile process.
• Worked with all other projects, business, and technical managers on the program to ensure a consolidated view of project status along with a comprehensive and cross functional approach to risk & issues mitigation.
• Led the business process team to document the existing legacy billing system process flow, identified areas that needed improvement and built the new processes.
• Led the Data Migration initiative, facilitated Data Mapping workshops, developed short and long-term activities for further analysis and led ETL development activities.
• Managed the cross-function impacts, action items, issues, risks and decision logs- these reviewed daily with the cross functional teams and reported the status and strategic information & metrics to the management and provided insight into areas where the processes could be improved.

Confidential, Omaha, NE

Scrum Master

Responsibilities:

• Upgraded Confidential customer portal and improved customer service by modernizing customer Web applications and extending functionality to a mobile application.
• Successfully migrated processes from waterfall to Scrum framework, and conducted group workshop sessions to review existing business processes & develop to-be processes.
• Coordinated and managed code releases, and tracked and communicated team velocity and sprint/release progress.

Confidential, Omaha, NE

Scrum Master

Responsibilities:

• Developed a comprehensive, integrated system to capture, analyze, and report the data to their customers on various structures’ testing services.
• Coordinated efforts of application development from inception to successful implementation; captured existing form based manual processes, performed gap analysis, and defined new processes.
• Managed team size of 10 offshore resources and 2 internal resources and $700K budget; ensured the required end to end service delivery.
• Established a Scrum process, Coached team and clients on Scrum framework to meet sprint goals.

Confidential, Seattle, WA

Consultant

Responsibilities:

• Led team of 9 Billing Operations Business Analyst team to solve complex business issues, data challenges, identifying potential risks & suggest areas of improvements and managed the projects’ scope and budget.
• Worked with vendors including AMDOCS and VESTA for product implementations and integration.
• Coordinated capital budget estimation process, and identified risks and associated mitigations and escalations to management for resolution.
• Ensured solutions, design and development, QA activities are delivered in-accordance with agreed requirements.
• Managed projects using Microsoft Project to develop project plans, organize work and resource allocation to ensure projects accomplished on schedule and within budget.

Confidential

Project Manager

Responsibilities:

• Delivered $2.5M project to integrate Wireline and Wireless systems for the business benefits and led project team of 28 team members in a $28M Program level initiative.
• Managed the implementation one of the highly strategic initiatives that delivered over $10M business benefits over the first two years.
• Managed C level stakeholders, and regularly presented the overall project progress to the steering committee.
• Led Data Warehouse enhancements efforts; Physical & Logical data models changes, designing the ODS tables and star schemas for custom tables in Oracle Applications, analytical reports etc.
• Successfully delivered program level critical and very complex Web Services, and Web portals.

Project Manager

Confidential

Responsibilities:

• Accomplished $600K initiative with 14 team members to improve the client experience by splitting agents’ support model within the context of CTI and IVR to enhance agent efficiencies.
• Achieved savings of $280K by avoiding the need to buy additional Citrix server that would have impacted project from timeline and risk perspective.

Project Manager

Confidential

Responsibilities:

• Enforced project Confidential methodology and procedures, responsible for Vendor management, and accountable for collaboration with procurement team to issue / manage purchase orders, licensing, requisitions, and invoices.