PROFILE OF DAVID LANG

• I am a dedicated and results-driven professional with 20 years of success in planning, developing and executing strategies that provided innovative solutions for a startup to the Fortune 1000 companies across industries such as JAMPAC, ITSource, DIRECTV, Sony, IBM, Cisco, Toyota, Aetna, PwC, JPMorganChase, BD Biosciences, and GlaxoSmithKline.
• Managed a team of 40 employees, contractors and vendors in a matrix environment to build 3 private/public hybrid multi-tenants cloud data centers from scratch to production for Cisco while working closely with telecom and CDN providers: Akamai, Limelight, Level 3 and AT T.
• Served as a transition leader for 3 mergers and acquisitions for Lotus/IBM, Linksys/Cisco, and Cisco/Belkin.
• Collaborated with business leader and users to understand their needs and developed short and long term roadmap to align IT services to support and achieve the business goals.
• Successfully launched SaaS-based product in the B2B and B2C for Sony Pictures on AWS EC2 infrastructure.
• Managed projects from 1MM 50MM with international operation in a cross-functional/organization with onshore/offshore resources for DIRECTV, SONY, Cisco, IBM, and JPMorgan Chase.
• Hands-on experience in architecting and implementation of enterprise DCaaS, IaaS, PaaS, SaaS infrastructure, software architecture, OpenStack architecture, AWS EC2 Cloud, Oracle Fusion middleware, Oracle enterprise database architecture, J2EE Spring Framework, ASP.NET, call center Genesys, Avaya, I3 , SOA, SOAP, WebSphere, ESB, WebLogic, Splunk.
• Hands-on experience with enterprise data architecture modeling and governance metadata management, content management, Hadoop big data, policies and standards, business intelligence and data warehouse BI/DW .
• Managed multi-sites and multi-tenants data center with 100 uptime requirement.
• Managed client's expectations with monthly and quarterly service reviews to ensure SLAs were met.
• Launched PMO from inception to implementation to manage project portfolio with multi-vendors.
• Worked in Biotechnology/Healthcare industry: 510K FDA medical devices and healthcare HIPAA compliance.
• Change agent with willingness to make tough decisions to challenge the status quo.
• Entrepreneurial spirit and visionary thinker with ability to develop operational processes, change management policies, enterprise software and infrastructure architecture, standards and best practices, IT governance, SLA, KPI, resource recruiting and development, financial planning and budget management.
• In leadership role, I collaborate with peers, influence leaders, and inspire diverse team to form synergy.
• Strong commitment to provide the highest standards of services and expect the same from my team.
• The combination of my background in technology, understanding of business drivers, and soft skills have enabled me to effectively communicate and maintain healthy working relationship with all levels of management.

Areas of Expertise

PROFESSIONAL EXPERIENCE

Confidential

Responsible for Development/Solution Management

• Oversee development of data and technical changes, and validate and implement the data and technical changes provided by the vendor.
• Act as liaison with the vendors, development teams and business users to create and finalize end-to-end technical solutions.
• Supervise the creation of operation support manuals and helpdesk documentation for production systems.
• Update system documentation as changes/enhancements are deployed to ensure accuracy.
• Ensure development activities are delivered with quality, are on-time and within budget
• Evaluate and identify new technologies for implementation.
• Serve as an agent for innovation not only for applications, but also for delivery issues and incidents.
• Ensure business needs are clearly understood, documented and communicated to vendor.
• Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
• Participate in business requirements gathering sessions with the business owners and key technical resources
• Translate the business and user requirements into system requirements.
• Hands-on Participation in all development activities.
• Own the technical solution by leading and participating in Develop/Design/Improve/Document Database Models/Design/Programs, Informatica jobs/programs, Unix/Autosys jobs/programs, and domain specific needs.
• Perform software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Coordinate architecture and development walk-through and sign-offs, verifying with user representatives/stakeholders that software solutions and designs accurately reflect and satisfy business needs.
• Ensure design and construction meet quality standards and that the testing and operational readiness tasks are conducted and produce quality results.

Responsible for Production and Operational Support

• Provide technical guidance and support to the user community proactively and as requested.
• Ensure that proactive, adaptive, corrective, and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs
• Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider
• Assist functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting
• Provide subject matter expertise to support provider as needed. Ensure that business practices are represented inn support scripts and incident management activities
• Proactively identify and suggest improvement areas for Operation Support
• Function as point of escalation between the business customers and maintenance team, as well as with BTS Technical Operations /Application Support, BTS Architecture/COE teams, and other and Technology teams
• Communicate response and resolution to application issues such as outages and performance degradation to business stakeholder and user community

Confidential

• Researched and presented to executive management team on ROI of P2V initiative that will save 3M dollars on CAPEX and OPEX annually by migrating old physical servers to virtual infrastructure P2V .
• Responsible for the overall workload management for the Production Transition Team and Systems Capacity Planning Management Team. Developed short and long term roadmaps for both teams to execute.
• Influenced agreement on Operational Level Agreements OLA and Service Level Agreements SLA between IT and business leaders.
• Established and continuously improving project lifecycle that provides successful deployment of new systems with respect to current and future infrastructure support including network, server, database, storage, applications and middleware architectures Oracle Fusion Middleware .
• Hands-on participation with our application, engineering, network, operation and IT teams to solve L1/L2/L3 problems that are encountered during application and systems production validation.
• Worked closely with quality control QC and operation teams to ensure all engineering design artifacts are accounted for in preparation for system handoffs to launch.
• Provided guidance and support involving the configuration and tuning of software stacks.
• Collaborated with our Baseband and System Deployment teams to provide technical resources and support during product validation in production environment.
• Drove team engagement on new initiatives to ensure decisions are rationalized with a sense of operational capability, high availability, and scalability.
• Reviewed all in-coming projects and its business requirements then translating into an infrastructure and systems specification document for development.
• Hands-on experience using AppDynamics to troubleshoot application and integration bottlenecks to give Green Light for production deployment.
• Worked closely with production team to standardize our deployment template using Kickstart and CFEngine.
• Mentor team to ensure an enterprise understanding of all delivered systems.
• Senior Project Manager contract
• Managed 6 projects for the Operation Design Transition department:
• Backend databases Informatica, TIBCO, DB2 upgrades and integration to our systems
• Oracle Fusion Middleware integration with Informatica and TIBCO
• DB2 DB migration to Enterprise Oracle DB Architecture
• SMARTS alarm to thresholds breached and early system failures alerts
• Server refresh upgrading old servers to high DELL high density blade architecture and VMWare
• CAMC upgrade and DR implementation if CAMC goes down, 20 million users cannot access DIRECTV
• Senior Architect contract
• A member of the super architecture team to analyze our programming services and develop a roadmap for future strategic direction for DIRECTV in regards to future cloud based technologies, enterprise programming delivery, enterprise capacity planning, common infrastructure, re-usable development platform, streamline operation support process, and enterprise policies and governance.
• Initiated a capacity planning project to trend the current utilization of our 3 data centers to ensure proper infrastructure capacity for each service in the production environment to provide un-interrupted TV programming to our 20 million users.
• Analyzed our current infrastructure utilization and recommended opportunities to re-use our infrastructure for other services to reduce our CAPEX and OPEX.
• Analyzed our current infrastructure for bottlenecks and recommended additional capacity to prevent infrastructure failures that will impact our customer's experience.
• Collaborated with PMO to inject capacity planning analysis into the overall project cycle to ensure correct infrastructure sizing for our services.
• Worked closely with QA team to test all systems prior to production deployment to safeguard our production environment.
• Researched and presented to management an AWS Cloud based disaster recovery DR to ensure all delivered systems can be properly rebuilt and integrated later in the event of catastrophic damage.
• Assessed and recommended infrastructure changes needed to ensure application systems are successfully installed and integrated into production environment.
• Worked with engineering and operation teams to review system's architecture in the PDR and CDR to ensure best practices.

Confidential

• Responsible for providing all aspects of application development and infrastructure/platform support for Sony's SaaS on Amazon Web Services/EC2 with Java, C , MySQL, MongoDB platform.
• Designed and documented cloud systems and infrastructure enterprise best practices
• Developed enterprise metadata and content management on AWS cloud to reduce costs by making the same content available to different business units throughout SONY.
• Translated business needs into solution architecture and developed architecture blueprints for execution to meet the short-term and long-term goals.
• Developed a staffing plan for the engineering operation team and responsible for hiring 10-15 resources consists of technical business analysts, system engineers, application .NET and Java developers, Oracle/Mongo and MySQL DBA
• Responsible for all matters related to application development, service delivery, application network, host levels of security and infrastructure support including automation of provisioning, ticketing and monitoring in the AWS cloud.
• Worked closely with Product Management, Project Management, Software Development, and Quality Assurance to ensure that a high quality product is delivered.
• Designed and documented operations plan including capacity, automation, lifecycle, and security components
• Worked with the security team to fulfill InfoSec security requirements.
• Worked with the Amazon Web Services engineers, QA lead and application teams to manage the break/fix process and prioritizing bugs fixed
• Managed production testing cycle process from end to end to safeguard production environment
• Reviewed, approved and enforced all production support document requirement prior to production deployment

Confidential

• Managed a team of 40 employees, contractors and vendors in a matrix environment to build 3 private/public hybrid multi-tenants cloud data centers from scratch to production for Cisco while working closely with telecom and CDN providers: Akamai, Limelight, Level 3 and AT T.
• Managed multi-vendors to form collaborative, Integrated Project Team IPT of cross-functional/cross-organizational staff to design and build new datacenters, IT cloud computing foundation for multiple DMZ and corporate domains. This foundation is a reusable datacenter design template with networking, compute, storage, and secure interconnects based upon Cisco UCS/Nexus, VMware and EMC products.
• Worked closely with facility management and operation management team to develop site evaluation and selection criteria.
• Worked with business and IT leaders to document the following requirements: power grid, cooling requirement, maintenance shut-down schedule, backup power, disaster recovery planning DRP , emergency and escalation process flow, security policies and procedures, training, quality systems testing and validation, support systems and personnel.
• Managed the implementation of High-availability HA , Site recovery DR planning for P1 applications.
• Worked closely with application team and business users to conduct migration readiness analysis for 150 applications and successfully migrated the applications to the new data center.
• Served as a single point of contact for escalation to management for contingent workers, employees, and vendors.
• Developed project plan with deliverables, milestones, resource, cost, tasks assignment and monitored work performance against project plan.
• Communicated project weekly status to management and stakeholders scorecards, dashboard, risk and mitigation
• Managed migrations and virtualization VMware of server environments included DEV, TEST, QA, UAT and PROD web, support ERP environments.
• Collaborated in Strategic Enterprise Datacenter Services planning and implementation within Cisco global datacenter strategy program for DCaaS, IaaS, PaaS, SaaS models.
• Refined use cases with testing team to test and certify the UCS platform for new datacenters.
• Led an enterprise VMWARE migration imitative that saved 30 on CAPEX and 50 on OPEX annually for support/maintenance costs.
• Worked with InfoSec security to implement new security measures to protect Cisco and to be SOX compliance.

Project 2 - Oracle R12 Project Manager

• Managed end-to-end Oracle R12 implementation
• Developed go-live support resources matrix and dependencies for 24/7 business requirement onshore/offshore .
• Led enterprise architecture team, DBA team, support team, functional team, technical team, users and vendors to gather and document business requirements for Oracle 12 deployment.
• Worked with enterprise Oracle DBA team to develop an enterprise metadata migration strategy from Solaris to Linux.
• Worked closely with Informatica and TIBCO team to integrate with Oracle R12. Developed test cases to validate the data after the upgrade and migration into the new data center.
• Worked with storage backup team to design production data migration strategy to minimize production downtime.
• Collaborated with enterprise network team, infrastructure team, security team, storage team to provision the DEV, TEST, QA, UAT, FPR, PROD environment for Oracle R12 deployment.
• Worked with functional/technical teams and users to define pre-deployment checklist.
• Worked with functional/technical teams to develop use cases to test post upgrade validation for R12 go-live.
• Managed and collaborated with four vendors onshore/offshore to connect all the dependencies on deliverables to minimize communication gaps and for a smooth transition to save time and reduce costs.
• Developed project plan with deliverables, milestones, resource budget requirements, tasks assignment and monitored work performance against project plan.
• Communicated project weekly status to management and stakeholders scorecards, dashboard, risk and mitigation
• Managed 35 boundary systems iSupplier, iStore, VL Trader, etc with over 200 integration points to Oracle R12 identify integration points, develop use cases for testing with functional/technical users, partners, vendors, and service providers .
• Worked with Oracle functional/technical team to document 1-3 years growth projection and worked with infrastructure team to develop thresholds for capacity planning for new hardware purchase to provision additional capacity to support growth.