IT Director / Program / Project Manager/PMO leader with Computer Science, Math, Finance, and Managerial background. MBA and Master of Science in Finance MSF from a Top-20 program.

Experience

I. Confidential

a. Director of Security and Infrastructure Offerings

• i. Oversee the business model development and delivery of Information Technology IT Security offerings, including Security Assessments, Security Management consulting, and Infrastructure optimization offerings
• ii. Facilitate requirements and solution design efforts for Health Insurance Portability and Accountability Act HIPAA -compliant, NIST 800-53-compliant, IRS Publication 1075-compliant, and Social Security Act-compliant portals
• iii. For the State of Michigan, oversee and contribute to efforts with federal implementation budget request management and documentation Advance Planning Documents APDs , technical evaluation, organizational change management, and business process reengineering
• 1. Write APDs for State of Michigan in relation to PPACA compliance implementation and maintenance
• 2. Provide recommendations and strategic planning for APD and budget maximization / optimization
• 3. Conduct technical analysis of the State's social services systems in relation to the overall systems' lifecycle management and maintainability as well as associated service requests / defect management
• 4. Assess all systems for appropriate architecture, organizational vision compliance, SOA concepts, and federal system architecture expectations e.g., Medicaid Information Technology Architecture MITA

II. Confidential

a. Interim Chief Information Officer CIO and Assistant CIO FSSA

i. Led and directed the systems and efforts outlined in the DFR positions I.b. and I.c. below as well as all Medicaid systems. The Medicaid systems include the Medicaid Management Information System MMIS and its planned replacement that handle all Indiana Medicaid enrollments, claims payment, provider enrollment/maintenance, and other functions.

III. Confidential

• i. Led and directed teams for 280 million Eligibility System ES Replacement effort with compressed timeline to meet federal Affordable Care Act Healthcare Reform ACA directives. This effort includes over 180 million worth of Design, Development, and Implementation activities and approximately 97 million worth of ongoing Maintenance and Operations.
• 1. Directly Managed vendor and state staff 350 individuals responsible for technical activities, security expectations, system development, testing, policy setting, financial management, contract management, and business operations for all projects in relation to ES Replacement and ACA compliance.
• 2. Directed procurement of federal and state funding to support this Eligibility System effort.
• 3. Provided negotiation lead support for procuring implementation vendor services.

IV. Confidential

• i. Supervised PMO staff and provided direction to vendor/state technical, security, system development, testing, policy, financial, and business operations staff 200 individuals . This organization is responsible for supporting 3,500 operational staff who serve 1.4 million Indiana Medicaid, Food Assistance, and Cash Assistance clients.
• ii. Performed IT direction/project/program management duties for the Indiana Eligibility Modernization Project modernizing and restructuring the multibillion dollar Indiana eligibility processes for food stamps, Medicaid, and other aid programs , a top priority for the Governor of Indiana.
• 1. Facilitated efforts to implement Hybrid business model across the state that consists of modernized systems and processes in conjunction with customer service-oriented caseworkers 3500 vendor and state staff .
• 2. Ensured that federal agency Food and Nutrition Service or FNS / Centers for Medicare and Medicaid Services or CMS needs and requests are met.
• iii. Facilitated federal and state funding for multimillion dollar efforts via management and oversight for Advance Planning Document efforts APD related to planning and implementation. Provided guidance for Eligibility System replacement planning and RFP preparation.
• iv. Supervised and created the Project Management Organization PMO for FSSA Division of Family Resources DFR . Set up new standards and practices for group of managers and vendor partners while restructuring project organization.
• 1. Responsible for managing a portfolio of sub-projects and tangential efforts led by project managers, contractors, and vendors. Efforts/projects modernized and restructured the eligibility IT systems and processes for food stamps, TANF Cash Assistance , Medicaid, and other aid programs. The IT systems that were modified and/or adopted in this effort include both off-the-shelf and state-developed software. These efforts include:
• a. System development projects.
• b. Policy projects that resulted in IT requirements for either programming and/or infrastructure needs.
• c. Telephony Integrated Voice Response or IVR projects.
• v. Provided oversight of approval process for DFR local office-related office equipment, infrastructure, and other purchases.
• vi. Led Change Review Board CRB that handled change management facilitation of IT systems and general business processes.
• vii. Provided guidance to development of dashboard for contract Key Performance Indicator KPI compliance.
• viii. Led IT teams both vendor and state resources to ensure that appropriate IT practices including SDLC processes are leveraged for system development.
• 1. Provided guidance to teams handling software development, IT requirement gathering, infrastructure desktop and phone support, document processing, and IT change management.

V. Confidential

• i. Performed project management of teams for policy, financial, and IT projects concurrently throughout FSSA and other state agencies.
• ii. Performed project management and team supervision duties for restructuring an approximate 70 million annual Medicaid mental health program. Managed vendor for application development to facilitate change. Facilitated policy / rule development with policy representatives from FSSA and other organizations. Facilitated training vendor efforts.
• iii. Managed as well as assisted in negotiation and authoring of 2 million software-based contract
• iv. Worked as IT project manager for multi-million dollar software development projects to modify IBM, HP, and state-operated systems to integrate new Medicaid aid package into business and IT processes.
• v. Managed multi-division group authoring policy, rates, and State Administrative rule for Medicaid Rehabilitation Option.

VI. Confidential

• i. Performed Project Management, Business Analysis, and / or facilitation techniques for projects within all divisions of FSSA.
• ii. Facilitated and provided Project Management methodologies for contracting process and implementation of enterprise mental health software with modules for billing, banking, and electronic medical records.
• iii. Authored Business Requirements for projects including automated certification for Mental Health Providers, automated contracting process for FSSA, Division of Family Resources Internet Site elaboration, and behavioral health software including electronic medical records.
• iv. Participated in Rapid Improvement Events for Human Resources, Indiana State Department of Health Workforce Database, State Operated Facility Staffing.
• v. Conducted and prepared Value Stream Mapping sessions to identify Root Process flows and Key Performance Indicators.
• vi. Prepared Research documentation for various projects including mental health software, electronic medical records, translation of business requirements into IT specifications, HR record management software.
• vii. Authored Project Cost Estimating Template for all technology-related RFPs and Contracts.
• viii. Prepared InfoPath 2003 and 2007 forms with SharePoint workflows for multiple solutions.

VII. Confidential

a. Performed General Manager Duties for Liberty Tax Service franchisee. Performed tax preparation instruction, hired employees, conducted marketing efforts, and managed office day-to-day operations through tax season.

VIII. Confidential

a. Assisted in deployment of Windows 2000 with SMS applications SAP, Oracle, etc. in Rolls-Royce offices and plants.

IX. Confidential

a. Assisted database engineering team as a consultant to review, document, flow chart, and resolve a complex series of SQL database Statements to improve performance and accuracy of a large relational database.

X. Confidential

a. Developed and maintained Network/system solutions for small businesses, homes, and two city newspapers, using Windows / Linux.

Technical

• - Extensive experience in supervising teams handling program management, project management, software development SDLC , IT requirement gathering, infrastructure desktop and phone support, document processing, IT change management, vendor management, quality management, security management, and Information Technology Services Management ITSM
• - MS Office 20XX SharePoint 2003 / 2007 / 2010 / 2013 / MS Office 365 SharePoint Online. Managed and administered SharePoint site instances for PMO supervision and project portfolio tracking.
• - Rational Jazz Suite. Microsoft Team Foundation Server.
• - C, C , C , .NET, and Java programming on Windows and Unix / Linux environments.
• - SQL in Oracle and SQL Server.
• - Vulnerability Assessment, network assessment, system assessment, and penetration testing tools e.g., Nessus, nmap, TCPIPutil
• - Evolved relational Statements into SQL commands to be used exclusively in Oracle or encased within C or PERL programs.
• - Programmed a simplified Java compiler using C, MIPS, and several pseudo Java languages capable of running in Win/Unix/Linux environments.