• Results oriented PMI certified project manager with exceptional process, organizational and analytical skills with expertise in project delivery across numerous industries.
• Manager of multiple complex projects with budgets between 500 K and up to 7 MM with teams between 6 to 10 and up to 35 people.
• Skilled in assessing and recovering troubled IT projects through analytical and problem solving expertise.
• Skilled in managing large global projects with disparate teams utilizing SDLC and Scrum Methodologies.
• International experience living in U.K. implementing software solutions for customers within Europe.
• Developer background supports ability to lead teams in creating technical solutions, defining and estimating tasks and appropriately scheduling to ensure timely completion of projects.

Professional Experience

Confidential

• Managed post-implementation support and enhancements for 5 MM new global web site and intranet using Adobe's CQ5 as the strategic web content management platform and hosted on Amazon Web Services cloud.
• Ensured new system was stabilized, all requirements implemented and all defects resolved. Planned and managed additional software releases.
• Managed project budget, monitored and reported actuals and forecasts on a monthly basis.

Confidential

• Senior Project Manager overseeing the Pharmacy Benefit Management PBM business process and technology changes required to support health insurer customer Independent Blue Cross 15 MM multi-phased initiative to outsource their medical claims processing to third party.
• Managed overall schedule for 4 interfacing organizations located across the country. Defined overall medical and pharmaceutical testing and implementation strategies.
• Oversaw third party provider for pharmacy claims processing ensuring vendor provided effective service and support for initiative and met Service Level Agreement SLA .
• Simultaneously managed additional project to migrate pharmacy web portal to new platform. Stepped into position when project was off-track and proceeded to deliver on schedule.

Confidential

• Senior Project Manager within Program Management Office PMO oversaw testing effort for Discover Financial Service's 30 MM enterprise wide initiative outsourcing global merchant portfolio processing to third party.
• Guided testing team and business during Integration, UAT and Parallel testing executing over 2000 test cases and resolution of all associated defects across multi-functional areas ensuring outsourced processing met stated functional requirements.
• Facilitated all status meetings with Discover and vendor teams ensuring testing stayed on track and teams stayed focused on overall testing activities. Provided status updates to senior level management.
• Proactively evaluated the efficiency of testing and recommended improvements as needed.
• Reported key testing metrics and trends related to test execution highlighting team's status against project milestones and overall system quality.
• Defined test exit criteria and assessed software readiness in preparation for deployment of systems into production.

Confidential

• Member of business team responsible for high level solution design for State Farm's new enterprise wide initiative for Customer Communication focusing on electronic delivery.
• Facilitated working sessions with business reviewing current customer delivery processes and developed future state process flows utilizing business architecture modeling tools.
• Solidified design based on strategic architecture and defined system project work packages for the IT solution development effort.

Confidential

• Managed ARAMARK's B2B e-Marketplace portal, as part of the e-Commerce space, delivering procurement and outsourced service offerings for the Canadian long-term care market.
• Supported suite of online culinary solutions and education through digital media to market products and services to stimulate customer purchasing and loyalty.
• Managed Agile based system development supporting and enhancing the Lotus Web Content Management and WebSphere portal. Led staff of 6 distributed resources including off-shore team.
• Collaborated with business partner to capture and prioritize requirements and technical issues turning them into features to be implemented.

Senior IT Project Manager, PMO

• Key contributor in establishing the Program Management Office PMO structure at ARAMARK.
• Defined project management methodology and trained resources.
• Developed standard processes and executed best practices resulting in IT team's improved execution and delivery of solutions. Served as subject matter expert for all IT teams.

Hospital Food Production System and Hospital Patient Pre-Admission System

• Designed infrastructure, developed and implemented testing strategy and software release process for Scrum based web development effort for new Food Production system for hospitals resulting in seamless software deployments and significant reduction in system defects.
• Project Manager for Patient Pre-Admission system for hospitals managing software development and integration with hospital systems. Fostered team during system and UAT testing, client adoption, training and production implementation. Presented with ARAMARK CIO Award for Excellence.

Confidential

• Managed customization, integration and implementation of e-Billing and e-Invoicing systems for customers including Penske Truck and Leasing and LeasePlan. Single point of contact for customers.
• Simultaneous managed up to 3 application development projects with up to 6 direct reports for each project including virtual/remote team members located locally and internationally.
• Oversaw initiatives from requirements gathering through deployment working directly with customers, software development, infrastructure, deployment and operation teams ensuring systems were implemented correctly and successfully.
• Forecasted, tracked and managed project budgets and schedules. Responsible for time reporting and subsequent client invoicing.
• Monitored quality standards on all project deliverables. Worked with QA manager and testing team ensuring thorough testing of application and interfaces.

Program Management Office

• Member of internal team responsible for driving process improvement in project methodology, work planning, estimating and overall execution plan to effectively service customer initiatives.
• Developed pre-sales strategy to engage professional services group during the overall sales cycle.

Confidential

• Led team of 6 during development, testing and implementation of 500 K customized Value Analysis Modeling web application used to manage client's value performance process for product line.
• Replaced original project manager and delivered aggressive initiative on time to the satisfaction of the customer.

Commercial Loan Origination Processing System

Managed team during requirements phase to automate bank's commercial loans origination process including: business process, workflow with integrated business rules engine, content management, electronic forms management and system integration. Reviewed current loan processes and developed future state process flows which incorporated business process re-engineering to best practices.

Confidential

• Managed staff of 35 including: business analysts, developers and QA team during development, testing, rollout and post-implementation of 7 MM strategic Point-of-Sale, Back Office and Central Office systems for a 2.2 BN tier 1 retailer, Pep Boys.
• Coordinated project schedule, resources, technical planning, and direction with main vendor, IBM.
• Stepped into position when project was off schedule and proceeded to deliver on schedule and accomplished roll out to over 600 stores throughout North America.
• Managed delivery of additional functionality requested by Pep Boys while still delivering planned scope on time. Coordinated plans for additional software releases.

Sears Point of Sale System

Worked with key executives during organizing, planning and process reengineering of the strategic Point-of-Sale system for Sears.

Confidential

• Managed implementations of e-Billing and Payment systems to top billers both nationally and internationally.
• International assignment managing company's major and successful European implementations, including multi-international companies Deutsche Post and Telewest.
• Led up to 3 initiatives concurrently from requirements gathering through deployment working directly with customers, software development, Quality Assurance, infrastructure, deployment and operation teams.
• Bid on and executed Time and Materials and Fixed Price contracts. Negotiated services with client.
• Drafted engagement documents including: Engagement Letters, Statement of Works, and RFP Responses.

Program Management Office

Member of PMO start-up team. Customized methodology, developed implementation procedures and project plans, and overall execution plan for client services work.

Confidential

Managed team to redesign and develop Retail Pricing system for consumer service stations.

Procurement and Materials Catalog Systems

• Managed design and implementation of in-house developed Materials Catalog system. Developed Data Migration strategy and led team during implementation.
• Business Analyst/ Developer for customization and implementation of procurement software package.

Industry Related Skills

PMI, Agile/ SCRUM, SDLC, Microsoft Project. Adobe CQ5, Amazon AWS, WebSphere Portal, WCM, Lotus Quickr, SQL. HP PPM, HP QC. PVCS Tracker, TeamTrack, Bugzilla. SharePoint, eRoom, Documentum.