EXPERIENCE SUMMARY

• 13 years of experience in Microsoft Windows NT/200/2003/2008 and Active Directory environment
• 10 years of work knowledge on Microsoft Exchange 2003/2007/2010/2013 , Active Directory and technologies
• 16 years of managing Enterprise environment
• 5 years of experience in Blackberry Enterprise Server
• 2 year of Microsoft Lync Administration
• 1 Year of Office 365 Administration
• 10 years of experience in leading IT Production Support team

SKILLS SUMMARY

:

• IT Infrastructure Management Services
• Project Team Management
• Large Data Centre management
• ITIL Processes Service Delivery
• Microsoft, Symantec products
• Network Security
• Storage Consolidation, Server Consolidation, Server Virtualization
• International projects and multi sites support
• Design of Microsoft Active Directory Migration
• Microsoft Exchange 2000/2003/2007/2010/2013 Migration Administration
• Lync 2010/2013 Administration
• Blackberry Enterprise Server Administration
• ADFS Active Directory Federation Services
• Office 365

Confidential

Description of the project

• Company is in the process of preparing Infrastructure for migration of the existing Exchange 2010 messaging environment to proposed Exchange 2013/Office 365. The organization is running an On premise Lync 2010 where almost all people are using IM and presence for real-time communications. This project involves the Maintenance and Support of the Messaging Infrastructure and Security. The project involves monitoring and managing the day to day activities of their Active Directory and Messaging Infrastructure. Working as Onsite Consultant involves following tasks,
• Upgrades and Deployment in Active Directory and Messaging Environment
• Active Directory Rationalization and objects cleanup GPO, OU Structure, DNS/DHCP,AD Site Subnets, Messaging objects cleanup
• Mailbox move and Migration
• SMTP Email Flow and looping troubleshooting
• Consolidation of Certs used
• Planning Disaster Recovery
• Technology upgrade and enhancements
• Active Directory Messaging system administration
• Messaging Gateway anti-spam and anti-virus services support
• Change Management, Problem Management and Incident Management
• Tools and Software Vendor co-ordination

Role

:

Consultant Senior System Administrator

Responsibility

:

• Manage coordinate Day to Day Infrastructure support activities
• Incident and Request Tickets
• Problem Management
• Email migration approaches
• Project assistance Migration
• Active Directory Messaging Security
• Weekly Conference calls and Report analysis
• Standardized client infrastructure documentation
• Vendor management
• Configuration/Change management

Duration

:

From : Jan 2014 To : Ongoing

Hardware

:

Compaq Proliant, Dell Poweredge, HP T Class Servers, SL500, NetAPP Filers.

Software

:

Windows 2012/2008/2003, Exchange 2010/2007, Blackberry Enterprise Server 5.X,Symantec Enterprise Vault and Netbackup, Lync 2010, VMware, Iron mail Messaging appliances, Microsoft ISA, McAfee Antivirus and Email Gateway, Airwatch

Confidential

Description of the project

• Company is in the process of migration of the existing Exchange 2003/2007 messaging infrastructure to Office 365. Established a hybrid co-existence scenario during the migration to ensure staff still using on-premises email solutions and those already migrated to the Exchange Online could communicate and share information such as meetings, calendaring, and free/busy status. The organization is running a Lync Online project where almost all people are using IM and presence for real-time communications. This project involves the Maintenance and Support of the Messaging Infrastructure and Security. The project involves monitoring and managing the day to day activities of their Active Directory and Messaging Cloud Infrastructure. Working as Onsite Consultant involves following tasks,
• Upgrades and Deployment in Active Directory and Messaging Environment
• Working with Dirsync
• Mailbox move and Migration to Cloud
• Working with UPN and SMTP related issues
• Technology upgrade and enhancements
• Active Directory Messaging system administration
• Office 365 Administration
• Messaging Gateway anti-spam and anti-virus services support
• Change Management, Problem Management and Incident Management
• Tools and Software Vendor co-ordination

Role

:

Principle Consultant

Responsibility

:

• Manage coordinate Day to Day Infrastructure support activities
• Incident and Request Tickets
• Directory Synchronization
• Email migration Hybrid approaches
• Project assistance Office 365 Migration
• Active Directory Messaging Security
• Weekly Conference calls and Report analysis
• Standardized client infrastructure documentation
• Vendor management
• Configuration/Change management

Duration

:

From : Aug 2013 To : Jan 2014

Hardware

:

Compaq Proliant, Dell Poweredge, HP T Class Servers, SL500, NetAPP Filers.

Software

:

Windows 2008/2003, Exchange 2010/2007/2003, Blackberry Enterprise Server 4.16/5.01,Symantec Enterprise Vault and Backupexec, Lync 2010, VMware, Iron mail Messaging appliances, Microsoft ISA, McAfee Antivirus, Windows Azure Active Directory, Active Directory Federation Service ADFS

Confidential

Description of the project

• This Project involves duel role. One being Onsite Operational Manager and other as Consultant Active Directory Messaging. Insurance and Finance Company is in the process of migration of the existing Exchange 2003 messaging infrastructure to Microsoft Exchange Server 2007/2010 Windows 2003 to Windows 2008 AD . The migration project would comprise a co-existence phase between to two messaging platform and an end state wherein the messaging infrastructure would be completely standardized on Microsoft Exchange 2010 and the Exchange 2007/2003 messaging infrastructure being decommissioned. This project involves the Maintenance and Support of the Messaging Infrastructure and Security. The project involves monitoring and managing the day to day activities of their Active Directory and Messaging Infrastructure. Changing business needs requires changes in the existing infrastructure which will be coordinated with the Business management team.
• Working as Onsite Lead Consultant involves following tasks,
• Data Center Management including Server and Active Directory Messaging Infrastructure
• Upgrades and Deployment in Active Directory and Messaging Environment
• Active Directory Rationalization GPO, OU Structure, AD Site Subnets, DNS/DHCP
• Onsite coordination for various infrastructure support activities
• Change Management, Problem Management and Incident Management
• Tools and Software Vendor co-ordination
• Technology upgrade and enhancements
• Active Directory Messaging system administration
• Messaging Gateway anti-spam and anti-virus services support
• Project Management Onsite/Offshore Model

Role

:

Principle Consultant

Responsibility

:

• 1. Singcle face to customer for the Infosys support service delivery for Customer Infrastructure
• 2. Manage and co-ordinate ongoing and planned projects
• 3. Manage coordinate Day to Day Infrastructure support activities
• Incident and Request Tickets
• Server Inventory management
• Configuration/Change management
• Incident management
• Weekly Conference calls and task allocation
• Vendor management
• Active Directory Messaging Security
• 4. Proactively pre-sales activities and project initiatives.
• Due diligence and risk analysis and propose solutions
• New Technology implementations and ROI analysis

Duration

:

From : Feb 2009 To : Aug 2013

Hardware

:

Compaq Proliant, Dell Poweredge, HP T Class Servers, SL500, NetAPP Filers.

Software

:

Windows 2008/2003, Exchange 2010/2007/2003, Blackberry Enterprise Server 4.16/5.01,Symantec Enterprise Vault and Backupexec, Lync 2010, VMware, Borderware/ClearSwift Messaging appliances, Google Postini Security, Microsoft ISA, Trend Micro/Symantec Antivirus

Description of the project

• Provide Data Center management services and support to the client's worldwide locations for the IT infrastructure through an on-site / off shore model Team of 60 Infrastructure support activities:
• 1. Change Management and Incident Management
• 2. Hardware and Software Vendor co-ordination
• 3. Technology upgrade and enhancement
• 4. System Backups and disaster recovery
• 5. New Technology evaluation and deployment
• 6. Capacity planning and system utilization reports
• 7. Messaging system administration and anti-virus services
• 8. Analysis of current business IT policies processes and it's continuous updates
• 9. Business applications support and enhancements services
• 10. Windows, UNIX, Database, Storage Administration

Role

:

Operations Manager

Responsibility

:

• 1. Single face to customer for the entire Infosys support service delivery for Customer's America Region offices
• 2. Closely work with customer side Director- Service Delivery VP-US IS
• 3. Manage and co-ordinate ongoing and planned projects
• Planning
• Vendor management
• Change management
• Effort tracking resource utilization
• Customer meetings, communications, approvals and signoff
• 4. Proactively pre-sales activities and project initiatives.
• Due diligence and risk analysis and propose solutions
• New Technology implementations and ROI analysis
• 5. Manage coordinate Day to Day Infrastructure support activities with the offshore teams
• Incident and Request Tickets
• Server Inventory management
• Configuration/Change management
• Incident management
• Weekly Conference calls and task allocation
• Vendor management
• Data Backup Management
• 6. Ensure adherence to the ITIL standards processes in service delivery
• 7. MIS Report consolidation and review with customer

Duration

:

From : Sep 2008 To : Feb 2009

Hardware

:

Compaq Proliant, EMC Clarion, Dell Poweredge, HP T Class, Sun Storagetek L700, SL500, NetAPP filers, EMC CDL

Software

:

Windows 2000/2003, Win NT 4.0, Lotus Notes, Veritas Netbackup, IIS , Microsoft Operations Manager, Tru64, HP-UX, Solaris, Progress, Oracle, SQL 2000, Exchange 2007, VMWare

Confidential

Description of the project

• Working as Consultant Involved during Design and deployment phase. Later part work involves Transition to operation team which included defining process and policies. The following are the Technical features of the Project,
• Fragrances and Flavor Company is in the process of migration of the existing Lotus Notes messaging infrastructure to Microsoft Exchange Server 2007. The migration project would comprise a co-existence phase between to two messaging platform and an end state wherein the messaging infrastructure would be completely standardized on Microsoft Exchange 2007 and the Lotus Notes messaging infrastructure being decommissioned.
• Centralized Datacenter Model
• Dedicated Single Active Directory Site for Exchange
• Dedicated Domain Controllers that are also Global Catalog servers
• Client Access Servers providing fault-tolerance
• Hub Transport Servers providing fault-tolerance
• Mailbox servers are clustered providing fault-tolerance
• Lotus notes connector running on Exchange Server 2003
• Monitoring by MOM
• Symantec Backup Exec for Backup
• Symantec Enterprise Vault based Archival solution
• Forefront and MacAfee Virus Scanning
• Outlook 2007 Client

Role

:

Consultant

Responsibility

:

• Setting of Exchange 2007 POC at customer end and at offshore site
• Active Directory Preparation
• Installation and configuration of Hub Transport, Client access Server and Exchange2007 Clustered Mailbox Server CCR
• Tested and defined the Recovery procedures for Exchange Server Roles
• Tested Backup Procedure and defined the policies
• Tested and Defined Disaster Recovery procedures
• Cleaning of Lotus environment for child objects and duplicate entries
• Cleaning of unused Lotus Notes resources
• Cleaning Duplicate Lotus Notes Contact at Active Directory
• Migration of Lotus Notes Mail box
• Migration Lotus Notes Mailin DB Shared Mail box
• Migration of Distribution List
• Creation of Contacts for Lotus Notes Mail In DBs
• Defined process documents for every exchange specific being carried out to be in compliance with ITIL process and for exchange DR
• Defining Recovery strategy for mail loss/mailbox loss/DB corruption etc
• Facing and finding resolution/process of problems arising out of co-existence of notes and exchange due to migration from notes to Exchange 2007
• Contribution in customizing MOM alerting exchange parameters
• Knowledge Transfer to Operation Team