Global Travel Program Administrator Resume Miami, Florida - Hire IT People

SUMMARY

Experienced, results oriented professional with track record of success in development and implementation of effective strategies and programs in the travel industry.
Established reputation for excellence, high standards, and strong focus on customer service. Proven record of accomplishment in assessing client needs to facilitate consistency with policy and service levels, analysis and escalation of issues as they arise to resolution, offering creative solutions to resolution.
Resourceful, enthusiastic, and adept at establishing and maintaining long term relationships with clients and vendors through a high level of integrity and ability to gain trust.
Known for abilities to see the vision and effectively communicate the path to achieve the goal.

PROFESSIONAL EXPERIENCE

Confidential, Miami, Florida

Global Travel Program Administrator

Responsibilities:

Analysis of and compliance to Institutional and Travel and Expense policies, escalating as appropriate.
Collaborate with AP Manager and TMC Global Account Manager to assess and implement opportunities for improvement.
Reconcile, analyze and resolve billing discrepancies on individual corporate cards with appropriate vendors and credit card provider.
Convention and meeting planning, contract negotiation, establish and nurture vendor relationships.
Customer service and problem resolution.

Confidential, Hollywood, Florida

Travel Manager

Responsibilities:

Ensured the accurate compilation, analysis and reporting of travel data.
Responsible for the development, implementation and execution of procurement, sourcing, negotiation, and supplier management strategies associated with travel to meet objectives in cost, quality, and service levels.
Identify savings opportunities and service enhancements, including but not limited to air, car, hotel, meetings and other travel related services.
Reduced costs of agencies after hour’s customer servicing by over 50% through negotiation and contracting with a new provider.
Negotiated membership agreement with a Travel Consortium to provide lower costs and higher commissions making the agency/department more competitive in the marketplace
Expanded sales to tribe, employees, general public.
Customer service and problem resolution.
Increased utilization of online booking engine 15%.
Monitored travel policy and provided strategies to increase compliance.

Confidential, Fort Lauderdale, Florida

Incentive Travel Consultant

Responsibilities:

Sales and fulfillment of air, land, and cruise Incentive travel programs as contracted by various Financial Institutions and corporations for their client base.
Sales and fulfillment of various incentive travel vacation packages as contracted by company for their client base and their customers
Customer service and problem resolution

Confidential, Port Everglades, Florida

Branch Manager / Global Travel Manager

Responsibilities:

Direct daily operations and Quality Assurance for corporate, government and leisure client reservations.
Develop, implement and manage all travel vendor relationships and programs (air, car, hotel meeting and other travel related services) ensuring compliance to service level agreements, and negotiate contracts for clients with all travel vendors.
Perform analysis and make recommendations to improve client travel policies and objectives.
Provide monthly and quarterly reports for client corporate expenditures against budget.
Identify savings and service opportunities and enhancements.
Coach and develop team members to improve performance
Train clients on on - line booking tools.
Management ARC Qualifier and process weekly ARC reports.
Established successful air, land, and vacation package desk for internet cruise wholesale business as well as support of an air/land website.
Monitor trends and patterns in agent and team performance to identify problem areas and take action, motivate and coach for continuous improvement.
Develop and implement new procedures to interface with Department of Homeland Security and Immigration Customs and Enforcement Headquarters in Washington, D.C. to ensure removal of illegal aliens and visa waiver overstays. Coordinating with domestic and international airlines to arrange for removal of illegal aliens and visa overstays.
Maintain effective relationships and communications with over 30 different United States Border Patrol offices, detention centers and their on-site locations at international airports worldwide.
Network with Department of Justice and United States Marshals Service in extraditions from foreign countries, their Marshals in the forfeiture and seizure assignments, and witness transportation for court hearings.
Reduce the cost of prisoner transportation for the Bureau of Prisons 75% utilizing published fares as opposed to the more expensive Government fares.

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Global Travel Program Administrator Resume

Miami, FloridA

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