SUMMARY Twenty-nine years of professional management, leadership, and operations experience in Information Technology, Telecommunications, and the U.S. Military. Consistent record of organizing and managing complex projects, implementing and bringing to closure innovative strategies to enhance company profitability and efficiency. Guided clients through multiple consulting and development engagements. Adept at enhancing operational efficiencies while aligning, motivating, and managing diverse skill sets and communicating with upper level management for both internal and external clients. Routinely able to juggle competing priorities and adapting to changing business conditions to maximize expenses and budget plans. Proven success in creating and executing organizational and business line budgets optimizing profit margin and net income in a variety of leadership roles and positions. Hands-on management style with experience in multiple disciplines:

P L Management

• Information Technology
• Sales, Marketing and Consulting
• Certified Project Management Professional
• Strategic Planning Budgeting
• Outsourcing Vendor Management
• Business and Product Development
• Organizational Planning
• Program and Project Management
• Operations Customer Care

PROFESSIONAL EXPERIENCE Confidential

Direct responsibility for multiple Products and Services providing a common database to 75 counties. Working on special high visibility project implementations for inter-agency data sharing and a supporting database for the entire state's attorney group for certification and tracking of required training. Provide key leadership creating the PMO's governance processes and standardization through consulting and implementation.

Confidential

Direct responsibility for multiple Products and Services providing key leadership through the company's governance process and actively driving profitability determination based on budgetary constraints. Drove multiple product offerings 5-10 concurrently managing entire programs from inception through delivery to both internal and external clients. Drove recommendations on spend based on overall revenue growth and return on investment.

Confidential

Guided all operations with P/L responsibility for this 8M company providing managed services monitoring to over 90 medium size business customers. Incorporated multiple acquisitions into service supported by a 24/7 Network Operations Center. Managed all professional service engagement quotes and project plan implementations. Updated the infrastructure of the organization to grow and support more clients with a variety of solutions.

Confidential

Provided consulting services and project management of client implementations guiding 40 business clients to telecommunication expense savings of over 500,000 annually. Continue to actively work as a telecommunications consultant for old and new clients in the Central Arkansas region.

Confidential Director of Operations IT Lead Solutions Consultant and Project Manager Director of Internet Services Director of Customer Service Installation Telecommunications Consultant to Hughes Ispat Limited, India

• Directed the Competitive Local Exchange service in Little Rock and Carolinas. Responsible for operations service support, managing 65 people for daily installations, repair, customer service and billing for local exchange, long distance and Digital Subscriber Line service with annual revenues of 48M.
• Directed the company's greenhouse Internet Service Provider business earning growing to 100M in annual revenues providing service to over 250,000 customers in 18 states. Managed a 15M capital budget for growth. Drove market and P/L growth. Project Managed and implemented a new CRM system and provisioning system. Owned the business for all marketing and engineering operations.
• Conducted multiple projects to increase operational performance and IT system support delivery processes. Created and managed interdepartmental groups to facilitate corporate goals for differing IT systems and business processes. Major projects managed and implemented included:
• Improved procedures and implemented a re-organization of Call Center personnel and operations resulting in increased service level efficiencies to 85 , and decreased revenue protection credits and retention credits by 45 and 15 respectively saving over 2M annually.
• Customer Service Manager, managed 145 employees, formulated analysis and directed customer retention programs resulting in 16 reduction in customer turnover
• Acted as primary telephony consultant for an Alltel joint venture with Hughes Ispat Limited HIL , India Telephone Company. Created the detailed resource plan to build the in-country operational organization. The telephone company became profitable in 36 months achieving 25M/yr in top line revenues.
• Creation of the inter-carrier tool LSR Express for the Local Service Provider Activation Center for new Competitive Local Exchange Provider peering service requests.
• Managed the project to automate and optimize the call routing process for the Alltel network to use Least Cost Routes LCR saving over 6M annually.
• Facilitated the creation of a Long Distance order interface saving time and 500K annually.
• Drove vendor selection and managed the implementation of the Cellular Technician Work Force Management solution with annual savings of 2.5M.
• Engineered processes and aided in the vendor selection process for Alltel's Picture Messaging Service product which created a new line of business resulting in over 15M annual revenue enhancement.
• Procured, installed, and managed a project to implement a Telephone Number selection system for all prepaid phone numbers and the Wireless Number Portability porting process number selection.
• Recommended and procured a wireless mobile phone provisioning system with 5M first year savings.
• A customer direct fulfillment program working with new applications and an outside vendor growing annual revenues by 500K and decreasing internal employee costs by 1M annually.
• A new revenue assurance tool which aided in capturing 27M annual savings.
• A vendor Customer Experience Management tool which tracks Network deficiencies by type and created business processes using Six Sigma methodology to correct problems prior to receiving customer calls. Achieved a 6 month ROI resulting in 10M annual contribution to the bottom line.
• Broad experience in Budget design and P L responsibility including selection as Senior Consultant to devise a 5 year plan for a telephone consortium in India.

Confidential

Special Operations Manager and Pilot

• Managed 33 officers and soldiers in the only Special Operations Chinook helicopter unit in the US Army. Coordinated the use and operation of 11 helicopters and support equipment worth in excess of 220M for worldwide support.
• Company Commander and Battalion Operations Officer
• Commanded the Army's only Chinook helicopter training company of 123 officers and soldiers qualified crews using 22 Chinook helicopters valued at 240M. Developed, co-authored, and implemented new flight instruction training 330 pilots a 250 increase. As Operations Officer planned, coordinated, and supervised operations of 400 officers, soldiers, and civilians, 225 combat helicopters, a 42M /150,000 f lying hour program and 11M ammunition budget. Allocated resources valued at 99.6M to train over 2400 students annually in 29 different courses of instruction.

Executive and Operations Officer

Deputy Commander of 195 soldiers. Planned and coordinated all administrative and logistical unit operations in South Korea. Employed 16 helicopters and 30 ground support pieces of equipment valued in excess of 200M.