SUMMARY

• Over 16 years of experience in teh IT industry. Results - driven professional experienced in overseeing development, program management and service delivery functions in Financial Institutions, Insurance Brokerage and Healthcare domain.
• Demonstrated success in setting road-map, streamlining operations and processes to increase productivity, quality, and efficiency resulting in improved customer satisfaction, long customer relationships and profitable growth.
• Deep background in successfully managing large complex projects, from planning through execution and completion using Agile, Waterfall methodology in teh areas of Business Process Management PEGA, Content Management Documentum/Adobe Day CQ and E-commerce Applications development.
• Expertise includes Organizational Leadership, and Program/Project and Global Delivery Management. Profit & Loss, Business Development, Planning, Budget & Revenue Forecasting and Revenue Recognition.
• Proven strengths in focusing quality results, partnering with stakeholders, creating positive working environments; building consensus and offering innovative solutions.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

• Managing and coordinates activities of technology projects to ensure that goals or objectives of projects are accomplished within prescribed time frames, ensuring teh quality, and integrity of teh information, while providing consistency across teh product.
• Successfully in delivering of milestones driven product from concept through final implementation.
• Involved with project proposals or developing plans to determine time frame, funding limitations, procedures for accomplishing projects
• Conferring with project staff to outline work plan, identify, and schedule project deliverables, milestones, and required tasks.
• Prepare project status reports for management and business partners.
• Working closely with stakeholders of internal and external systems ensuring integration and handshaking is done seamlessly to meet business goals and information needs.
• Assisting to streamline teh processes and introducing release management guidelines and scope control.
• Has strong teamwork and interpersonal skills at all levels TEMPhas helped to meet client expectations and to communicate needs and schedules to IT and clients, as well as ensure that plans are in place and standards are adhered to.
• Established and facilitated centralized Project Governance.
• Interact with Client Manager to provide an update for teh day-to-day management and progress made.
• Engaged and influenced key stakeholders to support delivery for each area. Arrange and plan required training for teh tools used.

Program Delivery Manager

Confidential,Jersey City, NJ

Responsibilities:

• Responsible for budget, forecasting, cost control/optimization and ensured that revenue targets are achieved.
• Managed teh services delivery/release deliverables as per teh enterprise release plan, ensuring program objectives are met or exceeded.
• Coordinated onsite and offshore resourcing and administration including teh recruitment and on-boarding of appropriate development resources, ensured resource utilization is close to 100%.
• Involved in planning teh project roadmap and working with senior client managers to identify program resource requirements.
• Prepared project plans (scope, risk, quality etc.), metrics/SLAs, cross impacts analysis and process documents.
• Governed project management best practices for leaders of development teams and contribute to process optimization.
• Coordinated environment planning and release-level activities. Monitored and reported on overall health of teh program.
• Developed independent, objective, accurate, clear and concise reports for Sr. Management and Project Stakeholders.
• Evaluated and ensured career growth of team members.

Project Manager

Confidential, Jersey City NJ

Responsibilities:

• Managed Planning Process of new project initiatives. Established teh onsite-offshore delivery model
• Demonstrated team leadership and thoroughness in execution & orientation towards details
• Defined teh High Level Deliverables, Assumptions & Dependencies and Managed open issues
• Scrutinized risk areas, created contingency and risk mitigation plans, and monitored risk throughout teh project.
• Ensured that teh project adheres teh Quality assurance and Coding Standards
• Managed a cross-matrix team members to conceptualize, create, design, test and deploy code to Production ensuring applications users needs are satisfied and are completed within agreed upon time parameters.
• Managed teh Production Release Management Process, which includes planning for teh release schedule and events, ensuring completion of UAT, validating teh validation and rollback plan, developing detailed release plans, coordination with all stakeholders associated with teh release.
• Analyzed and Estimated Change Control Request. Managed scope creep.
• Involved with Project Closure, Prepared teh Cause Analysis, Variance Matrix, and documented Lessons Learned from teh project.

Project Lead

Confidential, New York, NY

Responsibilities:

• Analyzed business needs and prepared functional specification and requirement matrix document
• Created Work Breakdown Sheet and assisted with creation of Project Plan using Microsoft Project.
• Coordinated project deadlines, deliverables, and artifact reviews with client
• Involved in efforts estimation of work, cost and resource planning.
• Managed teh system development process including systems analysis, technical design, coding, testing, Performance testing, production release and maintenance support
• Involved in Code Review and Quality Assurance process throughout teh SDLC.
• Prepared and maintained process driven documents like Software Development Plan, Weekly Status Reports and Project Health Status Reports.
• Managed teh issue tracking system during SIT, QA and UAT phase
• Analyzed and Managed teh Change Controls.
• Involved with setting Performance benchmark and its measurement & making performance improvements.