SUMMARY:

Strong cooperative team development expertise & international cross - functional leadership skills. Creative solution finder and excels at finding ways to optimize efforts to reduce time linkedin.com/in/ericquere and expense of endeavors, while still delivering the best possible product. I have been working with the cloud for the past several years (APIs, IaaS, SaaS & PaaS) Technology Skill SetProduct Management, Program Management, Release Management, Project Management (Certified), SW eng (SDLC), App. support, Fault-finding/Resolution, Unix/Linux, Networking, Routers, Programming, Scripting, Patch, NetApp “ASAP” (Certified)

SOFT SKILLS:

• Leadership by example, communication skills, cooperative team building, creative problem solving, strategic thinking, personal effectiveness, Influence / persuasion skills, emotional intelligence, fluent in French and some Japanese and etc
• Sample Projects Managed (Agile, Scrum)
• Recovered $multi - million service contract from T-Mobile, based on quality and foresight of work preformed.
• Lead cross-functional, matrix management initiatives for infrastructure integration implementation to a virtual environment for addition to the cloud ($2,000,000+)
• Saved a Hadoop/ETL project well over $10,000,000 by introducing them to the PaaS platform and its benefits.
• Released two new Ticketing-portal interfaces, and bug releases, reducing misguided tickets by 75 to 100 /week.

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

SR. Program manager (Water Fall, Agile, SCRUM)

Responsibilities:

• Service Management; Working on a newly acquired company from Microsoft, Media Room, modernizing and making a world-class Tech support organization and Network Operations Center (NOC) supporting the content infrastructure and web portal, on Microsoft Azure platform with (APIs, IaaS, SaaS & PaaS) and receiving devices (Computers, tablets, smart phones and etc.) All the while creating long-term strategies to meet business goals
• Provided “testing” training to the NOC staff, by engineering, allowing the NOC to free up the engineer’s time.

Confidential, San Jose, CA

Product manager (Water Fall, Agile, SCRUM) (Consultant)

Responsibilities:

• Matrix managed, and developed the international L1 support team, by organizing and setting up L2 to L1 knowledge transfer sessions, and maintaining SLA compliance.
• Lead Next Generation security Key management software development with continuous iterations using RESTful web services, APIs, Wire frames, integration of customer facing UIs into existing web portal and Cryptoserve (IaaS, SaaS & PaaS).
• Lead 2nd initiative, Continuous iteration (CI) including OpenShift PaaS on top of OpenStack IaaS platform, mesos, marathon, containers and docker.
• Saved a Hadoop/ETL project well over $10,000,000 by introducing them to the PaaS platform and it benefits.
• Promoted to Product Manager, at Confidential, for PaaS application support, allowing VM configured builds on demand.
• Increased Knowledge and ability for L1 Support reducing Engineering need to engage by 20% freeing up their time to continually improve the product.
• Released two new Ticketing-portal interfaces, and bug releases, reducing misguided tickets by 75 to 100 /week.

Confidential, San Francisco, CA

Project manager

Responsibilities:

• Drive multiple IT infrastructure projects from start to end.
• Provided Operations management for completed portions of projects (APIs, IaaS) Define the project roadmap.
• Create and track budgets plans and all deliverables and full documentation including post project operations of new systems for a project specific defined period of time.
• Joined project in midstream to help outside vendor with stalled progress (red). Removed roadblocks allowing the project to move forward and catch up with deadlines, and providing advance attention to and planning ifra-builds.

Confidential, San Jose, CA

Project manager (Water Fall, Agile) (Consultant)

Responsibilities:

• Drive a multitude of technical projects for new and existing operation systems, mainly virtual and cloud, from discovery to execution managing partners, clients and vendors.
• Initiate, facilitate and translate cooperative interactions between business units and the necessary Subject Matter Experts to finalize the project road map and create functional plans.
• Structured and lead complex strategic projects and provided post project operations (APIs, IaaS, SaaS & PaaS)
• Lead operations teams of SMEs in maintaining newly installed and upgraded systems in datacenters. Achieved 99.999% ~100% uptime including system maintenance time using HA capabilities.
• Lead project specific technical discussions, ensuring that both sides are speaking the same language, setting appropriate expectations and reducing risks

Confidential, San Jose, CA

Project manager

Responsibilities:

• Directed all technical, Business Analytics, support and engineering projects (Cross Functional and In-House) from start to finish, in a cohesive and cooperative manner.
• Lead, define and manage the product architecture and project roadmap for a cross-functional, matrix management initiative for an infrastructure integration implementation to a Virtual environment with new APIs, web portal.
• Provided governance structure and monitor/drive partner, vendor / stakeholder management, communications and vendor management for project conformity.
• Established guidelines and ran an Operations team of support engineers and top-level systems engineers covering over 400 in-house system and monitoring for recently migrated systems from physical boxes to VMs connected to the cloud, maintaining near 100% uptime for systems.
• Familiarized with Hadoop (APIs, IaaS, SaaS & PaaS)
• Placed in charge of operations team, in addition to regular work, and significantly reduced SLA resolution times and regained confidence in failing group for over 400 in-house Dev Test and Production systems.
• Managed infrastructure integration project, bringing 400+ servers and their applications into a 3 rack VM environment, saving over $4,000,000 the first year and projected to save $8,000,000 more the following year, in reduced equipment and decentralized installations
• Lead the corporate vision of going to a cloud environment by driving an infrastructure integration implementation program, bringing 400+ servers and their applications into a 3 rack VM environment, reducing time and money

Confidential, San Jose, CA

International Project manager

Responsibilities:

• Matrix managed several national / international partner teams from the development of defined technology and business objectives to infrastructure integration implementations of voice and video application to conclusion (UAT), inside & outside the U.S. Produced documentations on risks, deviations, progress and completion reports, for tech/non-technical audiences, establishing valuable relationships.
• Facebook; new Singapore office: Managed local partners, completed all communication rooms on-time/spec
• Intuitive Surgical; Lead project manager, assumed a product management role. Despite engineering washing their hands saying, “Just make it work” competed 2 of 3 simultaneous business initiatives two weeks early
• Google; Mountain View offices: Lead team to build video communication rooms, resulting in the fewest post completion problems ever, with the like, improved UAT quality, and brought a single beautiful experience to the user. Increased company’s preferred supplier status 200% (Top Ranking)

Confidential, Los Altos, CA

Senior manager / Product Manager / Operations Manager (Scrum, Agile)

Responsibilities:

• Successfully, launched product idea, simultaneously ran several programs to manage funding (Investor Presentations), define technology and business objectives with partners, marketing & sales, development, patenting aspects and quality control.
• Controlled full P&L, resources/HR, weekly quality reviews, staff management, assess companies for domestic & offshore prototype design, Developed web-based controller and web portal.
• Listed as sole inventor on 4 US patents and 1 European patent in prosecution
• All in-person presentations resulted in moving forward in the acceptance of the new technology.
• Managed the development and introduction of new products, through passion, innovative thinking, brainstorming and multi-disciplinary engineering created seven additional products all different with the same basis

Confidential, honolulu, HI

Senior Field Engineer

Responsibilities:

• Lead support operations for storage infrastructure Lead StorageTek Call Center and on-site technical support.
• Assisted with several trade shows.
• Provided significantly deeper problem resolution to customer support, than before, resulting in greater customer confidence allowing for unsupervised restricted access and work
• Reduced RMA time 75% by establishing advanced replacement based on trust and quality control
• Designed and managed a new system to facilitate, coordinate and manage cross-functional team’s tasks and activities and provide better tracking of support visits to customers, virtually eliminated repeat visits

Confidential, Levittown, NY

Senior manager / Product Manager / Operations Manager (Scrum, Agile)

Responsibilities:

• Directed all aspects of this successful business Controlled full P&L, budgeting, HR and staff and vendor management
• Drove business initiatives, manage active members in the programs, created and provided customer’s with training materials to enhance customer retention and loyalty.
• Driven by customer advocacy, managed R&D initiatives, seven separate projects, to improve remanufacturing methods, significantly reducing process time and increasing reliability of the product.
• Created sales and service department from scratch increasing sales 300%, and remanufacturing time decrease 50%
• Maintained best service with fewest people for all New York State, using product releasing verification processes.