SUMMARY:

• Project Manager/Business Analyst with seven plus years of experience in Project Management, Product Implementation, Release Management, Product Support, Business Analysis and System Solution Design for Human Resource, Telecommunication and Financial Industry
• Experience in managing system releases, analyzing business processes and supporting Information System implementations and Technical Writings in diverse industries including HR, Telecommunication and Finance
• Excellent knowledge of preparing Project Plans and documenting deliverables
• Excellent knowledge of Release and Configuration management
• Excellent knowledge of Software Development Life Cycle (SDLC), Agile methodology for Requirement Analysis, Project Scope, Quality Assurance and Delivery
• Conducted collaborative workshops like JAD sessions and walkthroughs involving Stakeholders, Cross - Functional Teams and end users
• Use Case development and UML modeling using modeling tools like Rational Rose/MS Visio by preparing graphical depictions through state diagrams, activity diagrams, sequence diagrams, component-based diagrams and collaboration diagrams
• Experience in documenting Project Plan, Project Scope, Business requirements (Business Requirements Document- BRD, Functional Requirements Document FRD), Non-functional Requirements/ Supplementary Specification, Use Cases, Requirements Traceability Matrix (RTM), Business Process Maps/Flows- AS-IS (current) and TO-BE (future), Test Plans and Defect Management
• Experience in Cloud based architecture, SOA architecture and Governance
• Experience in Star-Schema data warehousing
• Experience in development and implementation of Test Plans, Test Cases, Procedures and Test Execution
• Experience in leading System Implementation Testing workstream and facilitating Unit Testing, System Testing, End to End and User Acceptance Testing (UAT)
• Specialties - Product Release and Configuration Management, Process Optimization, Operations and Vendor Management

TECHNICAL SKILLS:

Business Modeling Tools: MS Visio, Rational Rose

Requirements Gathering Techniques: JAD Joint Application Development, JAR- Joint Application Review, JRP- Joint Requirements Planning

Requirements Management Tools: DOORS, Requisite Pro

Business Processes: SDLC, UML, RUP, Agile, Scrum

Office Tools: MS Project, Visio, Power Point, Excel, Access, Word

Testing Tools: HP Quality Center, SOAPUI, SMART

Test Management Tools: HP Quality Center, Test Director, TrackVia, Salesforce

Languages: JAVA, VB, ASP.net, C#, C++, HTML, XML, PL/SQL

Databases: Oracle, SQL, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

Project Manager/Business Analyst

Responsibilities:

• Team Lead for Workday Technical Support Princeton location
• Lead Core technical team in managing product releases and supporting existing interfaces globally
• Documented Release Plan, Strategy and Delivery documents for Core Solutions team and End Users
• Managed resource allocation across multiple workstreams including tracking resource bandwidth
• Applied leadership, project management, and technical skills to successfully manage interface change requests/break-fixes
• Prepared functional design documents for new interfaces and worked with technical team in building the interface and facilitated interface testing with end users
• Partnered with Change Enablement in implementing new features released during upgrades and Core Technical Team/End Users in testing the existing configuration/functionality
• Acted as SME with interface update requests and liaised between customer/external vendor and technical team in gathering the functional/technical requirements and conducting UAT
• Developed mitigation plans to meet project deliverables
• Established processes/protocols for technical teams with respect to migrations, solutions and inter-dependencies
• Tenant management across cross-functional teams and multiple projects
• Implemented automated testing tool in testing product upgrades by engaging Core technical team and end users

Confidential

Responsibilities:

• Production Support Lead - Global HR Management Solution (iVantage)
• Implementation/Support of Inbound/Outbound Integration's to and from this HCM Product
• Facilitating Product Training sessions to Global Users
• Functional Requirements Documentation and Test Plan/Test Cases Documentation
• Vendor Management (SaaS Product)
• Involved in designing/ implementing/testing Oracle based Data Warehouse
• Formulated Project Plan for handling separation process due to company's split, involving Inbound/Outbound Integration's split, Data Warehouse split
• Facilitated separation process by involving all inter-dependent channels/teams
• Documenting the designspecifications or business requirements forGlobal Design projects.
• Planning testing cycle forglobal projects which includes creating Test plans and strategies.

Environment: Workday, iVantage, Visio, MS Project, TrackVia, SFDC, KainosSMART, Oracle Data Warehousing

Confidential, West Chester, PA

Business/Configuration Management Analyst

Responsibilities:

• Formulated project plans/release schedules for continuing releases
• Reviewed delivery budget estimations provided by service delivery teams and assisted leadership in making release scope decisions
• Involved in Impact analysis around the identification of inter-dependencies of web services and proactive approach to streamline system upgrades
• Defined project scope (baseline) to be delivered in a given release cycle
• Managed release requirements in DOORS and tracking them throughout the release cycle
• Organized daily JAD sessions to maintain cross-functional cadence
• Organized system requirements analysis and review sessions with Development and QA teams
• Worked closely with all service delivery teams (Development, QA, Operations, and Performance) to smoothly walk through the whole release cycle from analysis to production
• Process Optimization by revitalizing release strategies
• Reviewed test plan, test cases created by QA team and validated them against their functional and system requirements
• Audited QA deployable and performed gate checks at different release phases to ensure smooth deployment till the production stage
• Communication with External Vendors for back end support and smoothly transitioning of our platform to catch up with their releases
• Provided Release Delivery Logistics to Leadership including Audit Reports, Delivery Metrics and Team Scorecards

Environment: RSA, JIRA, MS Project, MS Office, DOORS, Quality Center, Web Services (SOA, WSDL), SOAPUI

Confidential, Manhattan, NY

Business Analyst

Responsibilities:

• Involved in Gap analysis around the identification of business rules, business and system process flows, requirements and assumptions
• Worked with Internal Systems Team in reviewing optimization requests for data integration
• Documented functional and technical documents for new Business Cases
• Managed project requirements in RequisitePro, making requirements available to all team members
• Arranged for requirement development, conducted Internal and External Testing and approved Production Installs
• Liaised with Trading, Sales, Operations and back office groups to manageenhancement requests and bug fixes
• Created business process workflow diagrams (As-Is and To-Be)
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams
• Assured that all artifacts are in accordance with corporate SDLC standards
• Reviewed technical specifications to develop test plans, test objectives, test cases and scripts
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs

Environment: Rational Rose, Java 2 SDK, MS Project, MS Office, Rational Requisite Pro, Rational Clear Quest, HTML, Test Director

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Accumulated business requirements from various end users and stakeholders through surveys and interviews
• Designed and created Excel reports to provide market analysis charts to Senior Management
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application
• Gathered and analyzed business requirements; responsible for communicating the same to the system architect and the implementation team
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams
• Converted Business Requirements documents into Functional Requirements Specification and Technical Specification
• Created test plans and scripts, facilitated user acceptance testing and tested strategies with developers and testers
• Tested for ACH transfers between one to one and one to many user transactions
• Improvised back end to end accounting reports including General ledger, Daily/Monthly reconciliations
• Created Traceability Matrix to ensure all requirements are covered by test cases using Quality Center
• Performed front-end testing to validate functionalities of different modules for bug tracking
• Prepared presentations and user manuals for operating the service

Environment: Java/J2ME, MS Office, Rational Rose, MS Project, Quality Center, SQL

Confidential

Junior Analyst

Responsibilities:

• Facilitated brainstorming sessions with both internal/external stakeholders for gathering system enhancement requirements, business rules
• Documented meeting minutes of meetings with stakeholders
• Analyzed existing procedures and provided solutions to management in improving system productivity
• Coordinated with business users, architects and developers to create business case document, concept proposals, and process workflows
• Worked closely with cross-functional teams in identifying and mapping detailed current processes, identifying gaps and failure points, perform impact analysis including existing data conversion and develop functional requirements that supported overall strategy, goals and objectives
• Acted as a Test coordinator with QA team to review test strategies, test plans and test scenarios and assisted with user acceptance testing (UAT)
• Managed daily integration of new subscribers from Customer Service Team to their HLR/VLR databases and other CRBT Operations

Environment: C#, ASP.net, MS Visio, MSOffice, SQL, Microsoft Dynamics