SUMMARY

• PMP Certified Project Manager, having 15+ years of experience in Project and Program Management, PMO management, service management, supplier/vendor management, business process reengineering, and IT staff management.
• Strong combination of technical and business process skills.
• Applied Waterfall, SDLC, and Agile software development methodologies to enforce project standards.
• Experience in large outsourced service management environments effecting 130,000 users.
• Experience with: Global SAP - HR, B2E, Data Warehousing, Oracle, SQL, mainframes, call centers and data centers; Personnel and Budget Management responsibilities.

AREAS OF EXPERTISE

• Project Management, PMP - LEAN Six Sigma/Lean-Startup MVP, Waterfall, Large scale, concurrent projects. Software Development Life Cycle (SDLC), Offshore Application Life Cycle Management, Change and Risk Management, project scheduling and staffing, cost estimating and tracking, specifications, documentation.
• IT Governance - SLO/SLA Definition and PMO Management, Vendor Selection and Management, Client/vendor interface, quality assurance
• Process and Project Reengineering - Business and Technical process reengineering, utilizing industry standard methods (ITIL, PMP, CMMI, TQM-QIDW)
• Technical Proficiency: Teradata and Oracle DBA Performance Tuning; SQL; JavaScript

PROFESSIONAL EXPERIENCE

Confidential - Cincinnati, OH

Program Manager

Responsibilities:

• Managed Agile Stand-ups, documented in JIRA and Confluence.
• Responsible for Cisco Advanced Services, Global PMO, dedicated to teh Confidential & Gamble and British Telecom account.
• Lead Cisco engineering teams in teh creation and implementation of Advanced Services deliverables within Network, Wireless and Security Optimization.

Confidential - Cincinnati, OH

Sr. Project Manager

Responsibilities:

• Managed full life cycle of complex enterprise wide Commercial Banking IT Waterfall projects, including project planning, execution and functionality.
• Provided leadership direct staff, resolve project issues and ensure project goals and requirements are met.
• Managed 5 concurrent projects. Led 5 concurrent corporate wide projects including Electronic Lien Titling and MasterCard payment.

Confidential - Cincinnati, OH

Sr. Project Manager

Responsibilities:

• Partner with teh global PMO organization and project leaders within enterprise data management (EDM). Build out teh project and processes to enable teh transformation of GEs Enterprise Data processes and operations. Specific focus is on teh project management and budget of teh Master Data Management, Document Management, Knowledge Management and Analytics programs.
• Managed a team of developers and business analysts to deliver Enterprise Content Management software solutions for Confidential Global Operations. These business process and content management solutions deliver cost savings and compliance improvements for GEs new shared service operations in Cincinnati.
• Total team size onshore and offshore was 25.
• Project Management for teh Global Operations, led IT and Functional teams in teh creation and implementation of project deliverables, specifically Customer Connect/KYC using MDM.
• Led a technical design session in Van Buren to resolve performance issue between Alfresco and MDM

Confidential - Cincinnati, OH

PMO Manager

Responsibilities:

• Staffed and managed a team of 9 Project Managers and BA's to implement PM processes for Great American's Infrastructure Organization.
• Develop, recommends, enhances and implements processes and standards, including templates in support of PMO Governance, Project Management Maturity Assessment and other PM artifacts.
• Conducts assessments, audits, including risk assessments, project control audits, and reports on results. Initiate corrective action as required.
• Lead PMO Specialist and Project Manager, Agile and PMI
• Coordinates activities with other Risk Management Auditing functions throughout teh organization, as appropriate.
• Provided leadership and guidance to IT groups across teh organization in area of expertise, i.e., Project Management, IT Control Management, Risk Management and Governance.

Confidential - Cincinnati, OH1

Sr. IT Project Manager

Responsibilities:

• Drived adherence to PMO quality standards.
• Established and updated project plans and budgets with actual and forecasts and, with assistance, managed deviations from plan and project parameters.
• Conducted project meetings, project tracking and analysis.
• Managed teh integration of vendor tasks and track and review vendor deliverables. Strong focus on Scope, Schedule, and Budget planning and management.
• dis IT project was to shut down multiple payroll systems and consolidate into one that serviced all of Kroger

Confidential

Sr. Project Manager

Responsibilities:

• Shared Services consolidation manager for Accounts Payable, Travel Expense, Lease Administration, Sales Audit, Business Compliance, Fixed Assets, Global SSC SLA Dashboard and Remedy e-Mail ticketing.
• Implement processes to manage project work and change management across campuses (Oakley, ESS, OP, AGO/NY and Mason).
• Defined communication methods and raise issues via green, yellow, red progress tracking. dis includes fulfillment of Change Management communications; Go-live readiness assessment; Hyper-Care and Inflight projects.
• Managed any slippage in schedule by working with task owners to halp prioritize work and/or re-sequence work so that there is no go-live date slip.
• Reviewed and monitored project spend and adjust forecast. Review business case with leaders from each area to confirm assumptions and make changes as needed.
• Defined, updated and communicated IT project requests for teh Finance Group at Mason. Aligned IT and Finance Group project priorities and status.
• Where applicable, perform Project Management duties for other specific projects, e.g. Remedy for email.
• Managed teh resolution of business critical issues with dis tool. Define and manage implementation of enhancements.
• Defined and implemented Global SLA Dashboard. 

Confidential

Sr. Consultant

Responsibilities:

• Strategic Sourcing Optimization and Governance
• Defined Offshore Vendor SLAs for QA Testing

Confidential, Cincinnati, OH

Sr. IT Project Manager

Responsibilities:

• Global Initiative Manager for Payroll Improvements in Outsourced SAP-HR environment effecting +130K employees
• Managed 5 concurrent project teams of IBM and P&G resources to deliver on-time/within budget teh integration of Gillette payroll, benefits, and travel services into P&G’s systems.
• Defined SOW’s, success measures, staffing needs, Critical Path Schedule, escalation processes, risk mitigation and Go-Live readiness.

Confidential

Service and Operations Manager

Responsibilities:

• Managed an ITIL based Continuous Service Improvement project using Incident and Problem Management to define root cases and operational improvements needed to turn around Global call center operations.
• Defined Key Process Indicator and new SLA’s to motivate improvements in Customer Satisfaction scores.
• Reviewed relationship between Customer Satisfaction scores and Contact Center Wallboard metrics.
• Redefined ACD/VCD set-up, and Expert Agent Selection to correct root causes of Customer Satisfaction challenges.
• Defined governance, SLA/SLO, PMO and SDLC processes across 5 key suppliers and 2000+ outsourced FTE. Implemented IT Management tools and processes to P&Gs Outsourcing Governance organization.
• Developed projects to evaluate, select and install governance vendor management tools including: Vendor SLA Performance Management Cockpits, Enterprise Portfolio Management, Issue Management, FTE Forecasting.

Confidential

B2E Supply Manager

Responsibilities:

• Selected and managed a pool of IT vendors. Achieved 35-45% cost reduction versus traditional contractor outsourcing. Delivered 32 medium sized projects on time and within budget. Managed 70 to 80 Project personnel located in Asia, Europe, and teh Americas.
• Planed, set-up and managed on-going operation of teh Web Supply Line for P&G’s Confidential organization. Teh Web Supply Line provided governance for sourcing and fulfillment of P&G’s Intranet/Extranet/Internet Application development projects using offshore low cost vendor solutions.
• Set up and managed a Project and PMO using CMM / SDLC methods. PMO ran concurrent fixed bids software development projects.
• Standardized processes to enable evaluation of vendor performance. Defined processes to track and evaluate project status, customer satisfaction, process adherence, and bid performance. Implemented competitive fixed bid process for all Web projects.
• Utilized Procuri software for reverse auctions.
• Standardized RFI/RFQ/RFP Engagement and Project Fulfillment Process to 4 global vendors, and 2 internal departments. Engagements were in EMEA (France, Germany, UK, Belgium,) NA (US, Mexico) and portions of Asia.
• Set up QA Test processes to integrate into SEI Capability Maturity Model (CMM) application Development SDLC.
• Utilized automated tools for Stress Testing and Integration testing (Loadrunner and AutoTester). Determined test strategies for major projects.