SUMMARY:

• Strategic Benefits Compensation HR Administration Vendor Management
• Excellent analytical and interpersonal skills that include problem solving, being a subject matter expert and relationship building.
• Ability to collaborate with HR and other functional teams.
• A team player and positive net promoter of forward thinking.
• Supports and manages complex projects and initiatives.
• Experienced leader that achieves organizational objectives and enhance profitability while reducing turnover.
• Rapid adaptability for identifying risk and implementing effective solutions.

EXPERTISE IN:

Project Management

HR Analytics/Reporting

Benefits Administration

Change Management

Process Improvement

MS Excel and Access

PeopleSoft

Siebel Management Tool

MS Project

Compensation Administration

Workday

Diversity and Inclusion

EXPERIENCE:

Confidential, Charlotte, NC

Global HR Change/Project Manager

Responsibilities:

• Work with business partners and project managers across multiple teams to prioritize requests and manage expectations on scope of work, and help research any problems that are identified
• Meet regularly with Service Delivery Managers, Technical Analysts, and Developers to review requirements, answer questions, prioritize work, gather examples and provide feedback on design proposals
• Develop and Document Audience Impact Analysis
• Drive completion of user acceptance testing (UAT) and Production validation with the different business teams, including coordinating testing of changes, gathering test scripts, and managing issue resolution through Quality Center
• Perform Gap analysis and mitigate risks through life of the project
• Develop and manage project plan, major milestones and review process for all deliverables, facilitate work stream meetings, drive the development of communications and appropriate stakeholder participation, manage and monitor risks.
• Ensure legal and Project Management Office compliance for all deliverables and project documentation.
• Work with multiple Vendors to ensure new STD codes flow through leaves administration, payroll and internal IT departments as expected
• Managed System Integrated testing and User Acceptance testing among multiple vendors
• Managed Requirements and Development project efforts with multiple vendors
• Mitigated Impacts and Risks among HR Service Delivery
• Ensure VEBA and Finance Reporting were implemented as designed
• Developed and implemented transition plans
• Implemented Communication and Engagement Strategy Plans
• Lead Change Request efforts with 3rd party vendors
• End - to-end project management including developing and managing project plan and review process, issue identification and resolution.
• Partnered closely with 12 Employee Networking Groups and their Leadership on key deliverables
• Managed User acceptance testing for tool
• Documented tool resource kit and lessons learned
• Provided project management which includes project planning and issue resolution
• Partnered with IT resources and 232 Employee Network chapters on website migration
• Provided guidance to Employee Network leaders on SharePoint functionality
• Created migration reporting to Leadership
• Project management across internal and vendor teams, develop project documentation and deliverables, create and manage integrated project plan, risk management and issue resolution, stakeholder engagement and facilitate status and work stream meetings.
• Facilitate strategic project planning and staffing, requirements, design, build, test planning, unit testing, SIT/UAT/integrated testing, deployment, transition to BAU and lessons learned.
• Managed Service level agreements and Key Metrics for the project
• Administered the Change Request process with 3rd party effort
• Developed Playbook for Legal Entity Consolidation Projects

Confidential, Charlotte, NC

HR BPO Manager

Responsibilities:

• Compensation/Rewards Manager and interacts with the client and account leadership on a regular basis
• Accountable for partnering with the internal and external teams to deliver client service with quality
• Enforces and support meeting/exceeding Report Service Level (RSL’s) and Key Performance Indicators (KPI’s) and other performance quality objectives
• Accountable for adherence to the various internal and external audits requirements
• Manages day-to-day service delivery within the team in a multi-client, multi-shore environment
• Handles service escalations from internal and external clients
• Supports and holds associates accountable for continuous process improvements
• Manages special projects required or need to support client ongoing delivery
• Ensure annual review and updates to SOPs are conducted by associates
• Provides support on compliance and regulatory issues
• Support Associate in the Annual Performance plans process and provide regular feedback
• Recognizes opportunities to build knowledge, skills and confidence by providing proactive coaching that prepares associates for success.
• Attracts, motivates and retains highly qualified individuals who are committed to delivering client and business results
• Leads adherence to standard practices and client contractual commitments
• Responsible for establishing Operational Metrics and tracking the measures

Confidential, Charlotte, NC

Benefits and Compensation Awards Analyst

Responsibilities:

• Researches and documents the overall process related to projects and ongoing delivery ensuring all systems have been identified and integration points documented
• Creates detailed functional business requirement specifications and ensures proper testing hand offs for integration testing
• Monitors project scope to ensure the scope is base lined and that any changes requested are evaluated for impact and business need
• Ensures that the process flows are complete and within the defined scope for projects
• Provides status reports and communicates changes in process for project assignments
• Assists in post project QA and knowledge management
• Develops and maintains Standard Operating Procedures documentation
• Project management of annual wage increases for leadership and non leadership employees for client

Confidential, Charlotte, NC

HR Division- Benefits Auditor

Responsibilities:

• Create and Analyze monthly team activity reports for upper management
• Audit Benefit and 401k documents for plan compliance
• Provide feedback to management for process improvements and implementation
• Process 401k withdrawals and distributions
• Preparation of correspondence concerning plan changes and government compliance
• Monitor internal process controls
• Train teams on Benefit and system changes
• Audit customer service phone conversations and provide feedback
• Work on special projects on an as needed basis

Confidential, Charlotte, NC

Health and Welfare Analyst

Responsibilities:

• Analyze eligibility files for each vendor in comparison with payroll files
• Managed 32 Health Plans implementation and daily administration for 190,000 employees
• Recommends changes that keep plans cost effective and competitive in the marketplace. Makes changes mandated by state and federal legislation
• Administer all HMO and self insured plan offerings to include contracts and pricing to implementation and support
• Audit HMO monthly invoices to ensure accurate billing
• Coordinate the communication materials to locations for all plans and open enrollments.
• Collect 5500 data from vendors