SUMMARY

• Certified Project Management Professional (PMP) with a wide range of global experience in the IT industry supporting and managing projects with remote cross - functional teams.
• 8+ years of experience Project Managing project plans, defining project requirements, schedules, deliverables, forecast budgets, cost estimates, risk mitigation, managing stakeholder and vendors.
• Expert developing project plans, WBS, Resource plans, 4-Blocker, critical milestone plans, Identified risks, dependencies and planned mitigation with Microsoft Project and other various tools.
• Experienced in managing and supporting projects through building client relations, project scheduling, milestone tracking, budget and cost management, risk management (identification and mitigation), supervise internal collaborative efforts and externally with clients, general contractors and vendors.
• Led/managed an average of 15 projects through the entire lifecycle, while on projects with Confidential, Confidential Oil & Gas, Confidential, and Confidential Carbon Composites (AVcorp).
• Utilized various productivity tools, such as MS Office Word (12 yrs.), Excel (10 yrs.), Visio (10 yrs.), and PowerPoint (8 yrs.), Project and Jira.
• 5 years of experience working in the manufacturing industry.
• Last 10 years of excelling in positions ranging from Senior Systems Administration in LAN/WAN/SAN/Iaas/Saas infrastructure, to high-value client-facing consulting, and Project Management.
• Self-driven and able to effectively drive others to complete projects on time and budget, define roadmaps, budget, resources, infrastructure, facilities, and oversee the implementation of the plan for increased growth, maximizing business continuity, and ensure high performance/high availability of information systems.
• Talented, results driven, and versatile IT leader, with a record of success in implementations requiring an in-depth knowledge and solid experience working with complex cross-platform systems, implementation and integration, Agile, Scrum in local and remote environments.

TECHNICAL SKILLS

• Waterfall
• PMBOK
• Iterative
• Agile
• ITIL
• SDLC
• Tools:
• MS Office
• Visio
• SharePoint
• MS Project
• Jira
• ServiceNow
• Industry Application:
• Financial Services
• Manufacturing

PROFESSIONAL EXPERIENCE

Infrastructure Project Manager

Confidential, Richardson, TX

Responsibilities:

• Managed various projects including Data Center Exit, Migrations to newer environments, Non-permitted technology, Physical to AHS AppHost (Cloud), Procurement of infrastructure for new initiative including deployment of Hardware security modules.
• Managed creating and architecting new solution with Ethernet/LTE, which got implemented into 1500 Confidential branches.
• Defined requirements plan and schedules, project coordination, project cost management, risk management, resource management.
• Defined project scope, goals and deliverables supporting business goals in collaboration with senior management and stakeholders.
• Managed end-to-end execution of project-oriented work efforts and met customer expectations for contracted time, cost and specification(s) definitions.
• Certified solution through network lab testing, financial center application testing, security and senior review board.
• Developed project plan, WBS, Resource plan, 4-Blocker, critical milestone plan, identified risks, dependencies and planned mitigation with Microsoft Project and other various tools.
• Managed Stakeholder expectation, requirements, scope through Weekly/Months Reviews/Status calls.
• Created req, ordered equipment, established vendor relationships and signed off on invoices.
• Tracked, reported, and communicated action items and key project milestones.
• Handled unexpected risk/issue problems, coming up with resolutions and managing the change control process.
• Managed network changes, getting them approved by network committee management and deploying them in off hours.
• Validated assumptions based on current environment and referred lessons learnt from previous projects to mitigate risk.
• Handled scope, planning, estimating, scheduling, identifying risks, managing stakeholder communications and expectations, and management of cost and quality.
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.

Infrastructure Project Manager

Confidential, Houston TX

Responsibilities:

• Led business engagements through all phases of the standard project lifecycle, including Feasibility, Initiation, Planning, Monitoring and Controlling drive till Closure.
• Managed Data Center changes, including adding servers, routers, switches, decommissioning and AT&T ring.
• Successfully closed various projects/engagements including decommissioning sites, creating new call center, implementing wireless networks, Infrastructure deployments of core network devices, corporate building consolidation and cost-outs.
• Built new building network starting from initial stage to completion and expansion for corporate office, handling forecasting demand, managing the budget, architecting the design, fiber/cable runs, racks installation, vendor management, creating requisitions, ordering equipment, installing network equipment, testing and validating.
• Worked with various teams analyzing data through Tableau and recommended, initialized, and executed different plans to cut spending.
• Served as technical resource guiding L2/L3 teams to restore business critical services during P1/P0 issues effecting business and production.
• Assessed overall performance and availability of network at Platinum site, analyzed vulnerabilities and implemented changes in core devices with single point of failures, using Agile/Scrum.
• Managed 20 people with different projects including Cirrato, ServiceNow updates, and mobility cost-out.
• Worked with IT program managers in resolving business critical issues, high-level timelines, and the associated costs for the initial business cases and project life cycles.
• Supported cost-out initiative including mobility, multiple assets, consolidated/terminated services, saving Confidential $10 million in 2015.
• Tracked, reported, and communicated action items and key project milestones, and set and managed project expectations with other teams and management.
• Identified risks, dependencies and planned mitigation, validated assumptions based on current environment, and referred lessons learnt from previous projects to mitigate risk.
• Handled scope, planning, estimating, scheduling, identifying risks, managing stakeholder communications and expectations, and management of cost and quality.
• Managed team(s) of IT professionals, institutionalizing technical and managerial processes, utilizing Scrum/Agile methodology in addressing iterative build processes.
• Participated in the organizes and facilitation daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and otherScrum-related meetings.
• Implementation of Incident, Change, Problem, Knowledge, Service Catalog, CMDB inServiceNow.
• Oversee problem isolation, issue resolution, and escalation management according to pre-definedprotocols in ServiceNow.
• Post Implementation worked asServiceNowAdministrator and supported any issues and resolved them accordingly.
• Involved in creating on demand reports and scheduling thereportgeneration as per the client requirements in ServiceNow.

Project Manager

Confidential, Frisco, TX

Responsibilities:

• Manage the definition, design, construction, implementation and close-out of complex and cross-functional work efforts, as well as the coordination of input, support, and communication with all functional organizations that impact project scope, business value, risk, and resource requirements
• Responsible for Infrastructure Support, Project Management and Network Operations Management
• Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time. Fully accountable for complex/diverse projects with a high degrees of business risk
• Managed customer migration for a full suite of virtualization including back-up, disaster recovery and business continuity
• Developed Infrastructure upgrade project plans, WBSs and Identified risks, dependencies and planned mitigation. Validated assumptions based on current environment and referred lessons learnt from previous projects to mitigate risk
• Assessed impacts of these changes to the committed release date and make appropriate decisions.
• Accountable for planning and tracking project plans, reporting status, managing assigned resources/budgets, working with other PM peers, facilitating common approaches across other departments, developing system requirements, new processes, training affected staff, etc.
• Analyzed data center which saved tremendousCAPEXandOPEXcosts in power, cooling, Data Center space and equipment
• Interface directly with the client in business units to determine project objective, cost estimates and insure customer satisfaction and timely delivery of services ordered
• Manage outsourced team outside of the US, with project scope, development timelines, and schedules.
• Develop client/vendor relationship and build new business. Manage stakeholder’s expectations including client, requestor, release management, development team etc.
• Manage a team responsible for the infrastructure (AWS, Windows, VMware, Saas, Iaas, and Development) and team duties included: configuring servers, updating servers, virtualization of servers and release management.
• Presented Weekly Project Status reports describing the status to date, impact of issues, and getting sign off from client for any changes necessary due to issues.
• Resolved problems involvingSAN storageplatforms and supported applications, including initiation of service requests withstoragevendors
• Scheduled and coordinate preventative maintenance forstorageplatforms and supported software.
• Managed projects such as installations, upgrades and decommissioningSAN storageequipment.
• Involved in Migrating applications to the AWScloud.
• Migrated Physical Servers to AWS and Managed Services like EC2, S3 bucket
• FacilitateScrummeetings (Sprint planning, Sprint reviews, and Retrospective) for Scrumteams through sprints to complete and implementation network upgrade for a government client.

Associate Project Manager

Confidential

Responsibilities:

• Responsible for managing multiple large projects with other network engineers/project managers; independently own and manage multiple small to medium-sized projects.
• Developed PMO project plan template in MS Project as well as various weekly and monthly Status Reports templates.
• Managed IBM ITM6 deployment upgrades for different group though out the Global Network and Lowered the number of Unhealthy non-monitored servers to manageable level.
• Played a key role in the project initiation processes applying risk/value techniques and business analysis expertise to understand project requirements, shape initial project requests, and provide a high-level estimate of projects efforts and costs used in cost-benefit analysis.
• Created Project Charter and Project Planning Documents, Business and Functional Requirements, Issue and Risk Log, Change Management Log, Test Plans, Test Cases and Deployment Plan.
• Monitored and tracked realization measures by conducting post project performance audits to compare benefits estimates against actual returns.
• Scheduled as needed reports to senior management on status of technical activities, professional/technical review on LAN/WAN Professionals and its overall success.
• Automated reports with SharePoint site and automated manual ordering process to minimize time in ordering processes.
• Created, estimated schedule allocated resources and prepared weekly / monthly status report.
• Managed Architecture meetings and delivery schedules for Architectural Product Specifications and detailed Design Workbooks for the design implementers.
• Identified and mitigated risks. Evaluated the projects on regular basis and provided cost-benefit analysis.

Associate Infrastructure Project Manager

Confidential

Responsibilities:

• Project management roles included scope, planning, estimating, scheduling, identifying risks, managing stakeholder communications and expectations, and the management of cost and quality.
• Handled unexpected risk/issue problems, coming up with resolutions and managing the change control process.
• Managed Projects in Campus Area Network which included 20 Buildings running Fiber Optic, Switches, Routers, SonicWalls, Cisco 3750MDF and 4500, EqualLogic SANs, 1200 Servers, T1 and MPLS circuits.
• Led high-level sessions for program plan and schedule development and regularly interacted with Architects, Developers, Testers, Users and Senior IT and business managers.
• Developed plans for migration of physical servers to a SAN Virtualized Citrix and VMware environment.
• Worked with architecture team to insure design specs for all IT facilities in buildings, MDF, IDF’s, Data Centers, Conference/Multi Media rooms and Training Centers, to include build out construction, electrical, environmental.
• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Manage 2-million-dollar budget of projects, manage resources, forecast, report and mitigate accordingly (CAPEX/OPEX)
• Overlooked deployment project and integrated to systems to the corporate networks. Created and Designed network infrastructure using Microsoft Visio.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Implementing Change requests in Infrastructure on Network devices like routers, Switches & Firewalls.
• Initiated, planned, executed, and closed projectsin accordance to Project Management Institute(PMI) Standards
• Set and continually managed project expectations with team members and other stakeholders
• Conducted meetings with sponsors and stakeholders on a regular basis and managed vendor relationships.
• Used Project timeline workflow to keep track of project progress. Monitored project progress using Clarity.
• Managed budget, funding and procurement of external resources (contractors and consultants).
• UtilizedSharePointdaily to upload and or researchprojectdocumentation; developed queries for automation of updates.
• Identify project risks, assisted Market Managers in implementing processes to mitigate risks and schedule affects for Phase I - Priority Sites and Phase II.
• Provide day-to-daySAN/NAS support for complex design and implementation requests.
• Monitor the performance and health of the SANstorageenvironment to identify performance issues
• Fulfilled customer requests for newstorageinstallations, configuration changes,storagespace allocations, space reclaims,storage/servers decommissions and provided support for on-demand requests
• Projectmanaged Avaya,Ciscoand Cisco Unified messaging VOIPprojectrollouts with various vendors.
• Managed, Implemented and programmed newCiscoCall Manager, Unity Servers and MeetingPlace for the newVoIPCall Manager system
• Generate standardprojectdesign documentation, design configurations for simple to complex networks.

Sr. Systems Administrator

Confidential

Responsibilities:

• Responded to the technical needs of customers concerning their applications, equipment and access.
• Provided the vision and planning guidance to the project teams. Developed a project plan, WBS and task level project plans.
• Developed project schedules using Microsoft Office Project 2003.
• Participated in regular meetings with the client, business analysts and developers and provided guidance and clear and concise project goals.
• Migrate corporate networks to new domain controllers; upgrade network infrastructure and Active directory.
• Managed application and services including Active Directory, N-able Monitoring, Open Manage, VPN, Backup Exec, and Antivirus.
• Resolved software, hardware, wireless/broadband, and network related issues in a complex Domain environment.
• Administered Windows security with logon rights and NTFS access control list, and managed domains, add user/group accounts for sharing of resources in Active Directory.
• Migrated users and their settings from Windows 2000 and Exchange 2000 server to 2003/2008 server/Exchange server.
• Administer and maintain Window 2000/ 2003 servers, and wireless devices, assuring maximum resilience and reliability.
• Built and maintained strong client relationships and worked as a trusted business advisor to the client.
• Led all phases of project work through pre-sales, proposal development, and solution delivery activities.