Sr. Program/Project Manager Resume

SUMMARY

15+ Years of Management experience in the software engineering specialties
Quality Assurance/Engineering
Release Management
Technical Documentation
15+ Years of Experience with the following application domains
Enterprise, SaaS web based environment
Security Technologies Software Applications
L2/L3 Network / 802.11 Wireless Network Technologies
CTI, IVR Software Applications
Managed Care / Health Systems Applications
Set strategic/tactical vision and managed day - to-day implementation of the program’s goals
Drove PMO governance, processes and policies
Managed multiple, concurrent software, hardware and infrastructure projects involving cross functional groups (Team size: 10 to 35+)
Facilitated risk mitigation and contingency planning
Experience with software release processes for downloadable, enterprise and cloud software
Responsible for build and deliverable pipelines, tools and integration of SDLC infrastructure
Managed business development goals and objectives against OKR/KPI
Led distributed teams (foreign: Bangalore/Chennai, Shanghai, Singapore domestic: Acton MA, An Arbor, Glendale CA, Henderson NV)

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program/Project Manager

Responsibilities:

Drove CFBT project following agile process
Sponsored agile mindset to create a collaborative environment fostering autonomy, transparency, mastery and learning promoting continuous improvement
Drove focus on the quality program objectives and ensured accountability for responsibilities to improve adoption rates by 15%
Collaborated with domain/tech champions to define goals and metrics of success, allowing progress to be assessed and changes to pivot as needed
Worked with Engineers, Tech Champions and Domain Champions to share feedback coming out of reviews with clear expectations
Served as point of contact/link to Product Programs for cross-functional teams across global offices
Established, launched and drove the Peer Review Program across enterprise domain
Managed risk proactively: solved root problems over multiple products; solved chronic problems implementing corrective action plans; responsible for risk assessment and mitigation strategy
Tracked progress and deviation against quality dashboard

Confidential

Program Manager

Responsibilities:

Worked with directs to create and execute effective action plans to transform potential into reality
Managed upstream / downstream change resistance, partnered with Agile Coaches, PMO, Engineering and cross-functional groups.
Led improvement of preventing bugs released to production from 6 high severity down to 1
Gatekeeper of release candidate content to manage risk and ensure high-quality releases
Provided options and made decisions around the balance between quality, time, and cost
Assessed skills requirements; recognizes latent internal talent to develop into stretch roles
Provided status and risk assessment reports to sr. leadership, for each release
Implemented and tracked test results ETL, EDI claims systems transmitted daily claims to DHCS (Department of Health Care Services)
Provided L2 RCA trouble shooting and dev support for 274 EDI transactions
Initiated and drove adoption of technology, product and process improvements throughout SDLC
Partnered with dev teams to drive adoption of automation, metrics and Quality initiatives

Confidential

Sr. Project Manager

Responsibilities:

Responsible for the successful delivery of Phase 1 of Unified Front-End platform
Tracked and monitored progress, risk and issues for IVR integration
Drove quality best practices around automation aligned against user stories
Quickly identified, evaluated, tracked, mitigated reported project issues and risks
Executed project process and progress reviews / audits; makes recommendations for project improvements and identifies best practices around improving quality levels
Ensured communication maintained throughout project tracks regarding delivery status and priorities